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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421449 Views
  • 965 replies
  • 108 likes
  • Account
  • 421449 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186505 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186505 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103470 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103470 Views
  • 69 replies
  • 10 likes

Solved!! Kicked out right after logging in...NOTHING WORKS!!HeLp!!!

1. No I do not have premium account I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung, but apparently my password, which works for the desktop Spotify, was incorrect. So I tried to change my password. Sam...

  • Newbie
  • 1. No I do not have premium account    I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung,  but apparently my password, which works for t...
  • MattSuda
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
  • 436 Views
  • 1 replies
  • 0 likes

2 Accounts on same E-mail adress

Hello Spotify Community I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family. Now, something strange happend here. When I created my Spotify account, I used Facebook to do so, which did not use any e-mail adress....

4689107f345959508779cd46854dcd02
  • Newbie
  • Hello Spotify Community   I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family.   Now, something strange happend here.   When I created my S...
  • MattSuda
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Account
  • 516 Views
  • 1 replies
  • 0 likes

STILL CAN'T GET SPOTIFY STUDENT WITH PAYPAL

In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some market shares, you should normally diversify your o...

  • Newbie
  • In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some ...
  • MatthiasLocks
  • Newbie
  • 440 Views
  • 1 replies
  • 1 likes
  • 440 Views
  • 1 replies
  • 1 likes

Solved!! Accidentally erased Spotify app on Facebook

Hi, I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore I went to the settings and I tried to reconnect using the "reconnect with FB button"But no resultsCan sombody help me on this one please !Thx in advance Regards,

  • Newbie
  • Hi,   I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore  I went to the settings and I tried to reconnect using the "reconnect with FB button" But no result...
  • MattSuda
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 737 Views
  • 1 replies
  • 0 likes

I registered through facebook and I can't change my e-mail address

I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please help, greetings.

  • Visitor
  • I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please h...
  • MattSuda
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 535 Views
  • 1 replies
  • 0 likes

cannot change country

I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue to listen to music but I dont wanna upgrade.

  • Casual Listener
  • I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue ...
  • Maxim
  • Spotify Star
  • 424 Views
  • 5 replies
  • 1 likes
  • 424 Views
  • 5 replies
  • 1 likes

Pagos en colombia

Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito

  • Newbie
  • Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito
  • MattSuda
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Publish Activity on Spotify" not working

When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there something wrong with my Spotify? My private session is wo...

  • Newbie
  • When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there someth...
  • MattSuda
  • Spotify Star
  • 826 Views
  • 2 replies
  • 0 likes
  • Security
  • 826 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not showing up in friends friend actvity

When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I keep the switch turned on so other people can see what im ...

  • Newbie
  • When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I ke...
  • MattSuda
  • Spotify Star
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Social settings reset every time I restart Spotify

Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and making sure the settings are the same on all my de...

  • Newbie
  • Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing a...
  • MattSuda
  • Spotify Star
  • 602 Views
  • 1 replies
  • 1 likes
  • Account
  • 602 Views
  • 1 replies
  • 1 likes

Need to reset password, but e-mail isn't available anymore

Hello, A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she doesn't know her password.So, she tried to reset her password...

  • Newbie
  • Hello,   A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she d...
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Don't Know the Account Username or Email!

Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail the associated email on the account for recovery(most...

  • Newbie
  • Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail th...
  • MattSuda
  • Spotify Star
  • 56339 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
    Subscription
  • 56339 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Premium

I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spotify Community?

  • Casual Listener
  • I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spo...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Premium
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! I cant log in my premium account

It's been a while since I changed my phone and I have no idea wich email I used on the account but I still am charged for it,I want to change the email of the account.The only info that I have it the user name: PillowsI dont know anything else other ...

  • Casual Listener
  • It's been a while since I changed my phone and I have no idea wich email I used on the account but I still am charged for it,I want to change the email of the account. The only info that I have it t...
  • MattSuda
  • Spotify Star
  • 13019 Views
  • 6 replies
  • 0 likes
  • Login
  • 13019 Views
  • 6 replies
  • 0 likes

it won't let me get spotify premium

hey so i have been trying to get spotify premium on the website using a visa gift card "which ive done before" but everytime i complete the information and send it in it says error, and when i look it up it says it might be the card but i have got 4 ...

  • Casual Listener
  • hey so i have been trying to get spotify premium on the website using a visa gift card "which ive done before" but everytime i complete the information and send it in it says error, and when i look i...
  • jonathan_d22
  • Casual Listener
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Need to transfer premium account from a hacked/stolen Facebook account to a new account

Hey all, I need help! My Facebook profile was stolen, so I had to start a new one. I need some help transferring my playlists/premium and student discount from the old account to the new one

  • Newbie
  • Hey all, I need help! My Facebook profile was stolen, so I had to start a new one. I need some help transferring my playlists/premium and student discount from the old account to the new one
  • Noah
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.

  • Casual Listener
  • Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.
  • ArdaKirvanoglu
  • Casual Listener
  • 655 Views
  • 3 replies
  • 1 likes
  • 655 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist problem

One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specifically they will play, but they won't be selected sponta...

  • Casual Listener
  • One of my playlists now skips certain songs that I haven't removed from the playlist. I don't understand why that is happening or how I can restore them to active play. If I click on them specificall...
  • surfinbird67
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Someone is logged in my account.

So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and then used the log of everywhere button, but it still...

  • Newbie
  • So i have this problem. Someone for sure is logged in my account. every so often, my music pauses and it tells me my account is used somewhere else. For what i have tried: I changed my password and t...
  • aidantyler
  • Music Fan
  • 536 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 536 Views
  • 1 replies
  • 0 likes

Premium account via phone company not working

Hi. I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership. How do I update my account according to my payed membership through my phone ...

  • Casual Listener
  • Hi.  I have a phone company which included a premium membership for spotify in their offer, but when I log into my account on spotify, it says I only have a free membership.  How do I upd...
  • Hinsky
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes