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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653837 Views

13 replies

4 likes

Account
  • 653837 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734278 Views

18 replies

29 likes

  • 734278 Views
  • 18 replies
  • 29 likes

Using US Spotify as an Brasilian

My girlfriend is using Spotify free in the united states on her smartphone.She registered as an brasilian (which she is). Then it worked for some time.Now, when she is starting spotify, she is asked for her social seciruty number ???What happened ? -...

Casual Listener

My girlfriend is using Spotify free in the united states on her smartphone. She registered as an brasilian (which she is). Then it worked for some time. Now, when she is starting spotify, she is as...

Bittencourt

Spotify Star

1299 Views

4 replies

0 likes

  • 1299 Views
  • 4 replies
  • 0 likes

Superuser Contribution Country facebook

Hello, I have a Spotify Premium account for a while now. It was created via facebook. I use it everyday.Not long ago, I moved from UK to France. The problem is I cannot change my country on my account. It asking me to change it in the Facebook settin...

Visitor

Hello,   I have a Spotify Premium account for a while now. It was created via facebook. I use it everyday. Not long ago, I moved from UK to France. The problem is I cannot change my country o...

Alfredo

Roadie

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Solved!! Já testei o premium e quero assinar agora...

Já utilizei o periodo grátis há alguns anos atrás e agora quero assinar. O sistema me avisa que já utilizei este período de testes e que devo proceder com o cadastro normal. Só que fica pedindo as mesmaa informações de cadastro e sempre cai na mesma ...

Casual Listener

Já utilizei o periodo grátis há alguns anos atrás e agora quero assinar. O sistema me avisa que já utilizei este período de testes e que devo proceder com o cadastro normal. Só que fica pedindo as me...

rbat

Casual Listener

650 Views

2 replies

0 likes

Premium
  • 650 Views
  • 2 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer ..."

Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem. Yesterday I was listening to a song on Spotify on my phone, all was good but now, when I listen to the same song on my computer, I rece...

Casual Listener

Hello, I've search on google and I've seen similar threads with the same problem, but no answer solved my problem.   Yesterday  I was listening to a song on Spotify on my phone, all was g...

Luke

Spotify Star

881 Views

5 replies

0 likes

  • 881 Views
  • 5 replies
  • 0 likes

Superuser Contribution Login issue

Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login

Newbie

Even if i'm putting my email address and password the spotify app is not logging in. There is no any impact of login  

SergioDavid

Roadie

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution one spotify premium family member not getting invite email

I have tried sending an email invite to one member of my family. He has never receive an invite from spotify though he gets other emails from spotify on his account. All 4 other members are already connected to the family account. I have cancelled an...

Newbie

I have tried sending an email invite to one member of my family. He has never receive an invite from spotify though he gets other emails from spotify on his account. All 4 other members are already c...

Alfredo

Roadie

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.

Casual Listener

Ben premium satın almadığım halde benden para alındı. Ya bana premium verin ya da paramı iade edin.

ArdaKirvanoglu

Casual Listener

789 Views

3 replies

1 likes

  • 789 Views
  • 3 replies
  • 1 likes

Superuser Contribution playlist don’t show on new phone

Hi, just got a new I phone x . Ihave downloaded the app, logged in, no playlist saved. I have premium. When’s I access via my Sonos app the playlist are there but this is no good for listening offline. Can you please advise how to retrieve my playlis...

Newbie

Hi, just got a new I phone x . Ihave downloaded the app, logged in, no playlist saved. I have premium. When’s I access via my Sonos app the playlist are there but this is no good for listening offlin...

Alfredo

Roadie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution email doesnt work

my spotify accound uses an email that was deleted, i logged out and now i cant log back in, this email has been disabled for about 6-7 years and i have never had this problem. i have tried changing my email through the facebook settings but it doesnt...

Visitor

my spotify accound uses an email that was deleted, i logged out and now i cant log back in, this email has been disabled for about 6-7 years and i have never had this problem. i have tried changing m...

Alfredo

Roadie

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Change country

Hello,I am having a minor problem. My credit card expired and when I went to the change payment method to enter another one I couldn't do it because It was issued by another country. The system adviced me to change my country in my account settings b...

Newbie

Hello, I am having a minor problem. My credit card expired and when I went to the change payment method to enter another one I couldn't do it because It was issued by another country. The system adv...

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Weird change

I don't really know how to describe this, or is it a problem. I've just created Spotify account like couple days ago. I opened it today and in the right upper corner of Spotify app, next to my picture I see this --> 21ltfcogdrlpcmjtd7gwu6d7a and I qu...

Newbie

I don't really know how to describe this, or is it a problem. I've just created Spotify account like couple days ago. I opened it today and in the right upper corner of Spotify app, next to my pictur...

IguanaSetup

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution My saved songs from library are gone!!

First i found out that i have on spotify (iphone) different songs that i had, all of them!! none of mine original. then i deleted them a downloaded new ones, then it showed me that some new devices (some other phone) is available and every time switc...

Newbie

First i found out that i have on spotify (iphone) different songs that i had, all of them!! none of mine original. then i deleted them a downloaded new ones, then it showed me that some new devices (...

Alfredo

Roadie

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Student not able to sign up for premium

Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.

Casual Listener

Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.

Maxim

Spotify Star

347 Views

3 replies

0 likes

  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment

I cant renew my spotify premium account. Even though i have use my card a few times. Now its saying the payment failed. Choose another method

Newbie

I cant renew my spotify premium account. Even though i have use my card a few times. Now its saying the payment failed. Choose another method 

Alfredo

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

How to cancel payment

Hi, I have recently found out that my exboyfrined was using my credit card details to pay for his spotify.. and I need to cancel his subcription or at lease take my card off of his payment detail as i dont wish to continue paying for his music.. I ho...

Newbie

Hi,  I have recently found out that my exboyfrined was using my credit card details to pay for his spotify.. and I need to cancel his subcription or at lease take my card off of his payment det...

Noah

Spotify Star

1945 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1945 Views
  • 1 replies
  • 0 likes

Logging in

I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.

Newbie

I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.

EBecerra

Newbie

302 Views

1 replies

1 likes

  • 302 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago.Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que puede ser?

Newbie

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago. Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que pued...

SergioDavid

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist gone

Hi I logged into my Spotify and now my playlist is gone 

Newbie

Hi I logged into my Spotify and now my playlist is gone 

Melody

Spotify

596 Views

5 replies

0 likes

  • 596 Views
  • 5 replies
  • 0 likes

Question about a gift subscription

Hello Spotify community, I live in the United States. I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscription card for Spotify Premium that was purchased in Japan which she...

Roadie

Hello Spotify community,   I live in the United States.   I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscr...

2triky

Roadie

293 Views

2 replies

0 likes

Premium
Subscription
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution DISATTIVARE PROVA PREMIUM

HO ATTIVATO LA PROVA PREMIUM MA NON RIESCO A DISABILITARLA, COSA DEVO FARE?

Casual Listener

HO ATTIVATO LA PROVA PREMIUM MA NON RIESCO A DISABILITARLA, COSA DEVO FARE?

GIULIASII

Casual Listener

1092 Views

2 replies

0 likes

  • 1092 Views
  • 2 replies
  • 0 likes