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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
  • 653669 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734071 Views

18 replies

29 likes

  • 734071 Views
  • 18 replies
  • 29 likes

Sign out everywhere

So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my family’s accounts?

Newbie

So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my fami...

Bethany_Dawn

Community Legend

3506 Views

1 replies

0 likes

  • 3506 Views
  • 1 replies
  • 0 likes

Solved!! "Spotify User Notification" Pishing Email Received Today 20/04/2018

Hello everybody!This is my first time I write here and probably I'm doing something wrong, but just trying to help.I just received an email from: Spotify <*snip*> with "Spotify User Notification" title and a phishing button "Validate your membership"...

Newbie

Hello everybody! This is my first time I write here and probably I'm doing something wrong, but just trying to help. I just received an email from: Spotify <*snip*> with "Spotify User Notific...

user-removed

Not applicable

1632 Views

1 replies

1 likes

  • 1632 Views
  • 1 replies
  • 1 likes

Superuser Contribution soucis de compte

Bonour j'utilise spotify premium sur mon iphone, aucun soucis de ce coter là. Par contre j'ai mis mon compte sur mon mac (le même que le télphone) donc qui est premium, sauf que la sur mon mac, j'ai des pubs, et je ne peux pas télécharger les musique...

Newbie

Bonour j'utilise spotify premium sur mon iphone, aucun soucis de ce coter là. Par contre j'ai mis mon compte sur mon mac (le même que le télphone) donc qui est premium, sauf que la sur mon mac, j'ai ...

SergioDavid

Roadie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong country music suggestions

Spotify uses a recommendation system to sugest what playlists and music according to what a user listens. However, its recommendation system uses country to suggest specific music, whic is kind of discriminatory because it means that you are expected...

Newbie

Spotify uses a recommendation system to sugest what playlists and music according to what a user listens. However, its recommendation system uses country to suggest specific music, whic is kind of di...

SergioDavid

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Problem: Change country after moving - and changing payment details...

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ?Auður

Newbie

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ? Auður

Nico

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant sing in in my acount

I have a problem about my acount, when i try to sing in automaticlly my acount the is closed and it does not let me enter telling me if I was going abroad I had to tell, what can I do to recover my account. Thanks

Newbie

 I have a problem about my acount, when i try to sing in automaticlly my acount    the is closed and it does not let me enter telling me if I was going abroad I had to tell, what can I...

SergioDavid

Roadie

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Aggiornamento rapido sull'abbonamento

ho ricevuto delle mail dove dice:grazie per aver sottoscritto l'abbonamento premium, non e' stato possibile confermare che l'indirizzo per l'account...... corrispondesse al suo. abbiamo quindi richiesto una verifica dell'accaunt secondario specifivat...

Casual Listener

ho ricevuto delle mail dove dice: grazie per aver sottoscritto l'abbonamento premium, non e' stato possibile confermare che l'indirizzo per l'account...... corrispondesse al suo. abbiamo quindi rich...

imattolo

Community Legend

1699 Views

3 replies

0 likes

Premium
  • 1699 Views
  • 3 replies
  • 0 likes

Cant pay for Spotify Premium for a Year with Credit Card(paysafecard is only option)

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription. When I went to pay for a year using a credit card was not an option. The only option w...

Casual Listener

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription.    When I went to ...

totothe

Casual Listener

4159 Views

3 replies

9 likes

Premium
  • 4159 Views
  • 3 replies
  • 9 likes

Superuser Contribution Seems My Account has been hacked

Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listening device back and forth. I have changed my password...

Newbie

Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listenin...

Melody

Spotify

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to family

So I upgraded from Premium to Family Share... ME, I DID IT. So after I went to manage accounts and it said to enter your information. I am thinking as a new family member. So I eneter the family memeber info and now it says that perdson is the own. W...

Visitor

So I upgraded from Premium to Family Share... ME, I DID IT.   So after I went to manage accounts and it said to enter your information. I am thinking as a new family member. So I eneter the fa...

SergioDavid

Roadie

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Sorry there has been a temporary error, please try again later.

Hi there! I keep getting this error when trying to connect with Facebook. Sorry there has been a temporary error, please try again later.

Newbie

Hi there!  I keep getting this error when trying to connect with Facebook.   Sorry there has been a temporary error, please try again later.

Luke

Spotify Star

1060 Views

1 replies

0 likes

  • 1060 Views
  • 1 replies
  • 0 likes

Profil info linked to Facebook not changing

Hello all, I have a UK account linked to my Facebook account. I would like to change the info as I am leaving the UK and going to France. I can't change it as it is linked to Facebook. I also changed my mail address but Spotify doesn't seem to take i...

Casual Listener

Hello all,   I have a UK account linked to my Facebook account. I would like to change the info as I am leaving the UK and going to France.   I can't change it as it is linked to Facebo...

Luke

Spotify Star

842 Views

3 replies

0 likes

  • 842 Views
  • 3 replies
  • 0 likes

Premium scam attempt in facebook ads.

Hey, This is urgent. This morning I came up to a "Spotify" facebook ad that offers 1 year of subscription for 1 Turkish Lira (like 30 cents). (It's in Turkish) I checked it and apparently it's a scam! Ad link is: https://m.facebook.com/story.php?stor...

Visitor

Hey,    This is urgent. This morning I came up to a "Spotify" facebook ad that offers 1 year of subscription for 1 Turkish Lira (like 30 cents).   (It's in Turkish)    ...

Maxim

Spotify Star

771 Views

1 replies

0 likes

Premium
Security
Subscription
  • 771 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnected from facebook

I created my Spotify account with Facebook, and I recently I changed my Facebook settings and it's removed all my apps that were connected to Facebook including Spotify. I can now no longer search for my friends on Spotify using Facebook and I don't ...

Newbie

I created my Spotify account with Facebook, and I recently I changed my Facebook settings and it's removed all my apps that were connected to Facebook including Spotify. I can now no longer search fo...

SergioDavid

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add additional information after deleting Facebook

Hello everybody, Several years ago I decided to join Spotify and connect it to my Facebook account.However, a few months ago I deleted my Facebook account (I deleted it, I did not deactivate it) and now I am not able to change or add any information....

Casual Listener

Hello everybody,   Several years ago I decided to join Spotify and connect it to my Facebook account. However, a few months ago I deleted my Facebook account (I deleted it, I did not dea...

arminganic

Casual Listener

592 Views

2 replies

0 likes

Account
Premium
  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pago cuenta que no es mia

Me están cargando un pago a mi tarjeta de crédito y no puedo cancelarla por que no la conozco (no se el usuario, ni contraseña, ni correo) como puedo cancelarla? Ayuda por favor

Newbie

 Me están cargando un pago a mi tarjeta de crédito y no puedo cancelarla por que no la conozco (no se el usuario, ni contraseña, ni correo) como puedo cancelar...

Alfredo

Roadie

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

Superuser Contribution Connecting New Account to Facebook

Hi guys, For a few months I used facebook to listen to Spotify as a free user. I recently bought spotify premium and made a new account.I;m trying to connect my premiun account to my facebook but doesn't matter how I try to connect it (desktop app, m...

Newbie

Hi guys,    For a few months I used facebook to listen to Spotify as a free user. I recently bought spotify premium and made a new account. I;m trying to connect my premiun account to my...

Alfredo

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con actividad de amigos

Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 personas y no encuentro manera de solucionarlo. Alguna ...

Casual Listener

Hola. No puedo visualizar correctamente lo que escuchan mis amigos de facebook. Normalmente podía ver la actividad de 15/20 personas en la barra lateral, pero ahora de repente solo visualizo a 5 pers...

RpRocker

Newbie

2797 Views

9 replies

3 likes

Account
  • 2797 Views
  • 9 replies
  • 3 likes

Superuser Contribution Account does not seem to be created correctly

when i go into my account profile my device username does not show and i can not edit my details or change password, says i need to go to facebook. think this may be causing me issue to not be able to use premium account on my phone. my son sent me i...

Newbie

when i go into my account profile my device username does not show and i can not edit my details  or change password, says i need to go to facebook. think this may be causing me issue to not be ...

Alfredo

Roadie

345 Views

1 replies

0 likes

Account
  • 345 Views
  • 1 replies
  • 0 likes

Beware of SCAM

I was suprised to see my monthly charge go from 9.99 to 14.99. I logged in to my account and found I was mysteriously now on the family plan without my knowledge or consent. Furthermore, there are several names listed as my "family" of which I've nev...

Casual Listener

I was suprised to see my monthly charge go from 9.99 to 14.99. I logged in to my account and found I was mysteriously now on the family plan without my knowledge or consent. Furthermore, there are se...

Pocket2

Casual Listener

533 Views

1 replies

0 likes

Account
  • 533 Views
  • 1 replies
  • 0 likes