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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4812 Views
  • 1 replies
  • 9 likes
  • Security
  • 4812 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466834 Views
  • 976 replies
  • 111 likes
  • Account
  • 466834 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206154 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206154 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114833 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114833 Views
  • 72 replies
  • 12 likes

Superuser Contribution Accounts getting hacked, leaked

Hi, I noticed back in April that my Premium account had been hacked and someone added a ton of French rap songs. I followed the steps Spotify advised to take, and they do not appear to be in my account anymore. However, there is a forum known as "Nul...

  • Casual Listener
  • Hi, I noticed back in April that my Premium account had been hacked and someone added a ton of French rap songs. I followed the steps Spotify advised to take, and they do not appear to be in my accou...
  • Melody
  • Spotify
  • 1714 Views
  • 3 replies
  • 0 likes
  • 1714 Views
  • 3 replies
  • 0 likes

Password unknown and Email hacked on facebook linked account

Hello,Actually I log in to my spotify account using facebook for years and I have forgotten my very very old password. Un fortunately my account is linked to an email address that have been hacked years ago and on which I have no access.I want to upd...

  • Newbie
  • Hello, Actually I log in to my spotify account using facebook for years and I have forgotten my very very old password. Un fortunately my account is linked to an email address that have been hacked ...
  • JackBeau
  • Composer
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Switch from premium to family account but already paid a year contract premium, is their conversion?

Hi A fiew months a go I accepted the offer to pay €100 at once for a year contract instead op 9.99 a month. Today I want to upgrade my account to family. On the payment page, I have to sign that I'm willing to pay 14,99/ month. I'm okay with that, bu...

  • Newbie
  • Hi   A fiew months a go I accepted the offer to pay €100 at once for a year contract  instead op 9.99 a month.  Today I want to upgrade my account to family. On the payment page, I ...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 1 likes
  • 304 Views
  • 1 replies
  • 1 likes

Superuser Contribution Editing Profile

I'm unable to edit my profile to provide an email address. Please help.

  • Newbie
  • I'm unable to edit my profile to provide an email address. Please help.
  • Melody
  • Spotify
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating

My account on Spotify will not update to the latest version but my friend’s will, and it’s not my phone because I can login to hers and it’s updated but my account is not. What do I do to update it?

  • Newbie
  • My account on Spotify will not update to the latest version but my friend’s will, and it’s not my phone because I can login to hers and it’s updated but my account is not. What do I do to update...
  • Luke
  • Spotify Star
  • 760 Views
  • 10 replies
  • 0 likes
  • Premium
  • 760 Views
  • 10 replies
  • 0 likes

French in Switzerland - Français en Suisse

(Français en dessous) My premium subscription is in Switzerland, and I cannot change it because I have a family account in Switzerland. My problem is that most of the playlists are in German, the major language spoken in Switzerland. I speak French a...

  • Newbie
  • (Français en dessous) My premium subscription is in Switzerland, and I cannot change it because I have a family account in Switzerland. My problem is that most of the playlists are in German, the maj...
  • PatrickV70
  • Casual Listener
  • 7480 Views
  • 20 replies
  • 102 likes
  • 7480 Views
  • 20 replies
  • 102 likes

Solved!! Change my email while I have premium subscription?

Can I change my email while I have premium subscription? 

  • Casual Listener
  • Can I change my email while I have premium subscription? 
  • jsannn
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dejó de funcionar Spotify en mi smart

Hola buenos días. .tengo una consulta..yo tengo Spotify en mi televisor smart..funcionaba perfecto y de un día para el otro no funcionó mas..entra a Spotify pero no lo carga..la conexión a Internet del tv está perfecta.gracias

  • Newbie
  • Hola buenos días. .tengo una consulta..yo tengo Spotify en mi televisor smart..funcionaba perfecto y de un día para el otro no funcionó mas..entra a Spotify pero no lo carga..la conexión a Internet d...
  • DiegoSanchez1
  • Newbie
  • 32542 Views
  • 21 replies
  • 5 likes
  • 32542 Views
  • 21 replies
  • 5 likes

Superuser Contribution "You bought Spotify Premium before, so you aren't eligible for this $0.99 offer"

Is this how Spotify treats their customers? If you have bought Premium before, you may not have the $0.99 offer?My friend recently received an email regarding the $0.99 offer, so I went to check, saw it, logged in, and, "Unfortunately you aren't elig...

  • Regular
  • Is this how Spotify treats their customers? If you have bought Premium before, you may not have the $0.99 offer? My friend recently received an email regarding the $0.99 offer, so I went to check, s...
  • Aimee_T
  • Roadie
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login on Spotify's website

Hi, I have a problem that I can't login to my other devices or website, I know my password, but website or Spotify app can't log me in. I wanted to cancel my subscription because I don't want to waste that much money. I am logged on my phone with thi...

  • Newbie
  • Hi, I have a problem that I can't login to my other devices or website, I know my password, but website or Spotify app can't log me in. I wanted to cancel my subscription because I don't want to wast...
  • Aimee_T
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Who is King Colee on spotify?

It seems like its J cole and Logic mixed together into one artist?? Is this a record label doing this or some random person?

  • Newbie
  • It seems like its J cole and Logic mixed together into one artist?? Is this a record label doing this or some random person?
  • RickCF61
  • Newbie
  • 41315 Views
  • 6 replies
  • 1 likes
  • 41315 Views
  • 6 replies
  • 1 likes

Superuser Contribution My Account Isn't showing my activity anymore

For some reason my account is not showing my activity on the friend feed anymore. I know because on my sisters account it showed what I had been listening two days ago and I've been listening to many different things since then. Thanks

  • Newbie
  • For some reason my account is not showing my activity on the friend feed anymore. I know because on my sisters account it showed what I had been listening two days ago and I've been listening to many...
  • alliepenguin
  • Newbie
  • 2254 Views
  • 2 replies
  • 7 likes
  • Account
  • 2254 Views
  • 2 replies
  • 7 likes

Superuser Contribution Temporary Error When Trying to Connect to Facebook

HiJust regained control of my account after it was hacked this morning. Going throught setting thing up again, but I can;t connect to Facebook, I just get an error saying:Sorry there has been a temporary error, please try again later I try later usin...

  • Casual Listener
  • Hi Just regained control of my account after it was hacked this morning.  Going throught setting thing up again, but I can;t connect to Facebook, I just get an error saying: Sorry there has be...
  • ajw107
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Will I lose offline music and playlist if I cancel NY Times/Premium and resubscribe?

So this is kind of a very hypothetical/in the future type of question. I subscribed to Spotify Premium and The New York Times All Access as part of this NYT/Spotify promotion bundle, and it's a 1-year plan, which I'm locked into. I plan on canceling ...

  • Newbie
  • So this is kind of a very hypothetical/in the future type of question. I subscribed to Spotify Premium and The New York Times All Access as part of this NYT/Spotify promotion bundle, and it's a 1-yea...
  • Aimee_T
  • Roadie
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strangers are attached to my Premium for Family account

I now check regularly to see who is connected to my account after noticing that complete strangers were somehow added. Is this normal? And is two-step verification possible? *Removed screenshots with personal information*

  • Newbie
  • I now check regularly to see who is connected to my account after noticing that complete strangers were somehow added. Is this normal? And is two-step verification possible?    *Removed...
  • Aimee_T
  • Roadie
  • 521 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country change

I am already a premium subscriber.I lived in France and paid in with credit card until now.I am currently living in Israel, and would like to make my account an Israeli one.When I want to change my country on account options, it says that I have to u...

  • Newbie
  • I am already a premium subscriber. I lived in France and paid in with credit card until now. I am currently living in Israel, and would like to make my account an Israeli one. When I want to chang...
  • Aimee_T
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is experiencing technical difficulties

It would be really cool if Spotify would have an easy to find technical issues notification. Seems like lots of people are having a similar issue as I am today:All my songs have disappeared and/or "oooops, something went wrong" pops up when clicking ...

  • Music Fan
  • It would be really cool if Spotify would have an easy to find technical issues notification. Seems like lots of people are having a similar issue as I am today: All my songs have disappeared and/or ...
  • sandmanbc71
  • Music Fan
  • 866 Views
  • 3 replies
  • 0 likes
  • Account
  • 866 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan

Hi my daughter has the Premium Spotify account with her person email address. I want to cancel her account and set-up the Family Plan through my email address. Can she switch her playlists over to our family plan?

  • Casual Listener
  • Hi my daughter has the Premium Spotify account with her person email address.  I want to cancel her account and set-up the Family Plan through my email address.  Can she switch her playlist...
  • StaffingMatters
  • Casual Listener
  • 554 Views
  • 2 replies
  • 0 likes
  • Account
  • 554 Views
  • 2 replies
  • 0 likes

I don't have access to my music (Xbox one)

My Spotify on Xbox one has been working completely fine until for no apparent reason I have lost all my music and Spotify will not display anything at all if I go to the "my music" tab. Initially I lost all my music then I lost my playlists and follo...

  • Casual Listener
  • My Spotify on Xbox one has been working completely fine until for no apparent reason I have lost all my music and Spotify will not display anything at all if I go to the "my music" tab. Initially I l...
  • LiamSmithonxbox
  • Casual Listener
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes