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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82025 Views

9 replies

2 likes

Account
Login
  • 82025 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657493 Views

13 replies

4 likes

Account
  • 657493 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738822 Views

18 replies

29 likes

  • 738822 Views
  • 18 replies
  • 29 likes

Solved!! Weird change

I don't really know how to describe this, or is it a problem. I've just created Spotify account like couple days ago. I opened it today and in the right upper corner of Spotify app, next to my picture I see this --> 21ltfcogdrlpcmjtd7gwu6d7a and I qu...

Newbie

I don't really know how to describe this, or is it a problem. I've just created Spotify account like couple days ago. I opened it today and in the right upper corner of Spotify app, next to my pictur...

IguanaSetup

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution My saved songs from library are gone!!

First i found out that i have on spotify (iphone) different songs that i had, all of them!! none of mine original. then i deleted them a downloaded new ones, then it showed me that some new devices (some other phone) is available and every time switc...

Newbie

First i found out that i have on spotify (iphone) different songs that i had, all of them!! none of mine original. then i deleted them a downloaded new ones, then it showed me that some new devices (...

Alfredo

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Student not able to sign up for premium

Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.

Casual Listener

Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.

Maxim

Spotify Star

356 Views

3 replies

0 likes

  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment

I cant renew my spotify premium account. Even though i have use my card a few times. Now its saying the payment failed. Choose another method

Newbie

I cant renew my spotify premium account. Even though i have use my card a few times. Now its saying the payment failed. Choose another method 

Alfredo

Roadie

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

How to cancel payment

Hi, I have recently found out that my exboyfrined was using my credit card details to pay for his spotify.. and I need to cancel his subcription or at lease take my card off of his payment detail as i dont wish to continue paying for his music.. I ho...

Newbie

Hi,  I have recently found out that my exboyfrined was using my credit card details to pay for his spotify.. and I need to cancel his subcription or at lease take my card off of his payment det...

Noah

Spotify Star

1949 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1949 Views
  • 1 replies
  • 0 likes

Logging in

I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.

Newbie

I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.

EBecerra

Newbie

302 Views

1 replies

1 likes

  • 302 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago.Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que puede ser?

Newbie

Hola, Buenas noches, queria consultar sobre el error que me tira al realizar el pago. Comienzo el pago , pongo todos mis datos y ext, y a la hora de confirmar el pago me tira un error.. Por que pued...

SergioDavid

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist gone

Hi I logged into my Spotify and now my playlist is gone 

Newbie

Hi I logged into my Spotify and now my playlist is gone 

Melody

Spotify

606 Views

5 replies

0 likes

  • 606 Views
  • 5 replies
  • 0 likes

Question about a gift subscription

Hello Spotify community, I live in the United States. I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscription card for Spotify Premium that was purchased in Japan which she...

Roadie

Hello Spotify community,   I live in the United States.   I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscr...

2triky

Roadie

294 Views

2 replies

0 likes

Premium
Subscription
  • 294 Views
  • 2 replies
  • 0 likes

Superuser Contribution DISATTIVARE PROVA PREMIUM

HO ATTIVATO LA PROVA PREMIUM MA NON RIESCO A DISABILITARLA, COSA DEVO FARE?

Casual Listener

HO ATTIVATO LA PROVA PREMIUM MA NON RIESCO A DISABILITARLA, COSA DEVO FARE?

GIULIASII

Casual Listener

1098 Views

2 replies

0 likes

  • 1098 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancel subscription..

Hi..can you please help me to cancel my premium subscription because I accidentally logged out my account and unfortunately I forgot my username and password so right now I cannot access it.I don't want spotify to charge in my account without using m...

Newbie

Hi..can you please help me to cancel my premium subscription because I accidentally logged out my account and unfortunately I forgot my username and password so right now I cannot access it.I don't w...

SergioDavid

Roadie

559 Views

1 replies

0 likes

Account
  • 559 Views
  • 1 replies
  • 0 likes

Sign out everywhere

So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my family’s accounts?

Newbie

So my family is using premium family Spotify Programm. Now in my part account , there is a friend signed in, if I click on sign out everywhere. Is only he getting kicked out or will it effect my fami...

Bethany_Dawn

Community Legend

3526 Views

1 replies

0 likes

  • 3526 Views
  • 1 replies
  • 0 likes

Solved!! "Spotify User Notification" Pishing Email Received Today 20/04/2018

Hello everybody!This is my first time I write here and probably I'm doing something wrong, but just trying to help.I just received an email from: Spotify <*snip*> with "Spotify User Notification" title and a phishing button "Validate your membership"...

Newbie

Hello everybody! This is my first time I write here and probably I'm doing something wrong, but just trying to help. I just received an email from: Spotify <*snip*> with "Spotify User Notific...

user-removed

Not applicable

1637 Views

1 replies

1 likes

  • 1637 Views
  • 1 replies
  • 1 likes

Superuser Contribution soucis de compte

Bonour j'utilise spotify premium sur mon iphone, aucun soucis de ce coter là. Par contre j'ai mis mon compte sur mon mac (le même que le télphone) donc qui est premium, sauf que la sur mon mac, j'ai des pubs, et je ne peux pas télécharger les musique...

Newbie

Bonour j'utilise spotify premium sur mon iphone, aucun soucis de ce coter là. Par contre j'ai mis mon compte sur mon mac (le même que le télphone) donc qui est premium, sauf que la sur mon mac, j'ai ...

SergioDavid

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong country music suggestions

Spotify uses a recommendation system to sugest what playlists and music according to what a user listens. However, its recommendation system uses country to suggest specific music, whic is kind of discriminatory because it means that you are expected...

Newbie

Spotify uses a recommendation system to sugest what playlists and music according to what a user listens. However, its recommendation system uses country to suggest specific music, whic is kind of di...

SergioDavid

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Problem: Change country after moving - and changing payment details...

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ?Auður

Newbie

Hi - I cannot change my contry settings after moving to another country, and I cant change my payment details because I cant change my country settings...what to do ? Auður

Nico

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant sing in in my acount

I have a problem about my acount, when i try to sing in automaticlly my acount the is closed and it does not let me enter telling me if I was going abroad I had to tell, what can I do to recover my account. Thanks

Newbie

 I have a problem about my acount, when i try to sing in automaticlly my acount    the is closed and it does not let me enter telling me if I was going abroad I had to tell, what can I...

SergioDavid

Roadie

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Solved!! Aggiornamento rapido sull'abbonamento

ho ricevuto delle mail dove dice:grazie per aver sottoscritto l'abbonamento premium, non e' stato possibile confermare che l'indirizzo per l'account...... corrispondesse al suo. abbiamo quindi richiesto una verifica dell'accaunt secondario specifivat...

Casual Listener

ho ricevuto delle mail dove dice: grazie per aver sottoscritto l'abbonamento premium, non e' stato possibile confermare che l'indirizzo per l'account...... corrispondesse al suo. abbiamo quindi rich...

imattolo

Community Legend

1714 Views

3 replies

0 likes

Premium
  • 1714 Views
  • 3 replies
  • 0 likes

Cant pay for Spotify Premium for a Year with Credit Card(paysafecard is only option)

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription. When I went to pay for a year using a credit card was not an option. The only option w...

Casual Listener

My one year payment for Spotify subscrition ended today and so I tried to buy another Year. I prefer paying one lump sum rather than having a rolling subscription.    When I went to ...

totothe

Casual Listener

4167 Views

3 replies

9 likes

Premium
  • 4167 Views
  • 3 replies
  • 9 likes

Superuser Contribution Seems My Account has been hacked

Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listening device back and forth. I have changed my password...

Newbie

Recently I noticed a device added to my Spotify account. Then came playlists I didn't make. Now, in the mornings especially, the person using my account on a Samsung Galaxy 950U switches the listenin...

Melody

Spotify

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes