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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 167462 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 167462 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11262 Views
  • 6 replies
  • 11 likes
  • Security
  • 11262 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514489 Views
  • 986 replies
  • 112 likes
  • Account
  • 514489 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125782 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125782 Views
  • 74 replies
  • 12 likes

Superuser Contribution weird music in my stats

i use stats.fm to check my listens sometime and to show them to friends but today i found out that my no.1 listen in the last month is a track i've never heard of and from artists i don't know.i think i got hacked in some way and I am going to change...

  • Visitor
  • i use stats.fm to check my listens sometime and to show them to friends but today i found out that my no.1 listen in the last month is a track i've never heard of and from artists i don't know. i t...
  • OscarDC
  • Moderator
  • 949 Views
  • 1 replies
  • 1 likes
  • 949 Views
  • 1 replies
  • 1 likes

Solved!! Would like to cancel recurring payment but KEEP my current subscription until the end of month

Hello, I've just used my paypal account to buy (what I thought was) a one month subscription to Spotify. it turns out that I'll be billed repeatedly now, and I would like to turn that off, so I have paid for this month's subscription and it's a one o...

  • Visitor
  • Hello,   I've just used my paypal account to buy (what I thought was) a one month subscription to Spotify. it turns out that I'll be billed repeatedly now, and I would like to turn that off,...
  • Cloudy2day
  • Visitor
  • 47364 Views
  • 9 replies
  • 7 likes
  • 47364 Views
  • 9 replies
  • 7 likes

Superuser Contribution my profile picture and name disappeared today

I have my account connected by facebook and I didn't change my name or picture there for almost 10 years. even so, it disappeared on spotify, now I'm a bunch of numbers, and I can't find any way to fix it. I already tried many restarts but nothing se...

  • Roadie
  • I have my account connected by facebook and I didn't change my name or picture there for almost 10 years. even so, it disappeared on spotify, now I'm a bunch of numbers, and I can't find any way to f...
  • Maria
  • Moderator
  • 4023 Views
  • 12 replies
  • 1 likes
  • Account
    Login
    Premium
  • 4023 Views
  • 12 replies
  • 1 likes

Administrador borra cuenta con plan duo vigente

Hola, actualmente eatoy en un plan duo pero quien administra la cuenta busca borra la cuenta. si lo hace se cancela el plan o pasa el otro miembro a administrar? es un plan duo.

  • Visitor
  • Hola, actualmente eatoy en un plan duo pero quien administra la cuenta busca borra la cuenta. si lo hace se cancela el plan o pasa el otro miembro a administrar? es un plan duo.
  • Anyk17
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no se puede ver lo que escuchan mis amigos

No veo lo que escuchan mis amigos, me sale un cuadro negro y solo dice que active la función social, pero se activa y no se va el cuadro aunque reinicie la aplicación o la desinstale y vuelva a instalar.

  • Visitor
  • No veo lo que escuchan mis amigos, me sale un cuadro negro y solo dice que active la función social, pero se activa y no se va el cuadro aunque reinicie la aplicación o la desinstale y vuelva a insta...
  • Susan_GP
  • Moderator
  • 1073 Views
  • 3 replies
  • 0 likes
  • 1073 Views
  • 3 replies
  • 0 likes

Spotify account connected to facebook

I'm logged in with facebook and i think i always have been (my account is from somewhere 2017 i think). The problem is that my facebook account was hacked 2 days ago and my brother reported it and now he cant find it so we think the account is delete...

  • Regular
  • I'm logged in with facebook and i think i always have been (my account is from somewhere 2017 i think). The problem is that my facebook account was hacked 2 days ago and my brother reported it and no...
  • lindsmcg
  • Visitor
  • 1391 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1391 Views
  • 7 replies
  • 0 likes

The account no longer exists.

Hey, I'm kinda worried here. My family member's Spotify account just disappeared out of nowhere. We tried to reset the password, but it says the account doesn't even exist anymore. The weird thing is, they had just renewed their subscription not long...

  • Newbie
  • Hey, I'm kinda worried here. My family member's Spotify account just disappeared out of nowhere. We tried to reset the password, but it says the account doesn't even exist anymore. The weird thing is...
  • Mei8
  • Newbie
  • 370 Views
  • 1 replies
  • 1 likes
  • Account
  • 370 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Had a free account in another county and am now living the US. How can I transfer my account?

I have now moved from Israel where I was on the free program, to living permanently in the USA. I want to continue with my free account, but Spotify says that I must get the premium plan? Why? Is it because the free plan is not available in the US?

  • Casual Listener
  • I have now moved from Israel where I was on the free program, to living permanently in  the USA. I want to continue with my free account, but Spotify says that I must get the premium plan? Why? ...
  • jeanferr9
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me quitaron premium duo por supuestamente desconocer el pago de mi mensualidad

El día de ayer me llegó un correo en el que me avisaron que mi cuenta premium de Spotify había sido retirada debido a que desconocí el pago de esta misma, por lo que me reembolsaron el dinero y me retiraron la cuenta premium, sin embargo no me reembo...

  • Newbie
  • El día de ayer me llegó un correo en el que me avisaron que mi cuenta premium de Spotify había sido retirada debido a que desconocí el pago de esta misma, por lo que me reembolsaron el dinero y me re...
  • AlejaR
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please help. Someone has logged me out of my spotify and i cannot access it to cancel my premium sub

Plan PremiumFree/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPHONE 12 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy ex was paying for a duo spotify premium, my account was usin...

  • Newbie
  • Plan Premium Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) IPHONE 12 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Novy
  • Moderator
  • 532 Views
  • 2 replies
  • 0 likes
  • Security
  • 532 Views
  • 2 replies
  • 0 likes

Cannot update Monthly payment method

I have a Premium plan, but when I go to my account and click on "Manage your subscription" there is no option to update my payment method. It only gives a summary of the plan I have. When I look in "Saved Payment Cards," it sends me to account overvi...

  • Visitor
  • I have a Premium plan, but when I go to my account and click on "Manage your subscription" there is no option to update my payment method. It only gives a summary of the plan I have.   When I ...
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium
  • 386 Views
  • 1 replies
  • 0 likes

Change payment date

How do I change the payment date that money is taken from my account

  • Visitor
  • How do I change the payment date that money is taken from my account
  • Billy-J
  • Spotify Star
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

Why does my profile picture sometimes appear as the number 2?

Sometimes when i log in on the spotify app on both PC and IOS, my profile picture shows up as the number 2, with a green background, for a couple seconds. Is this an indication/warning of something?

  • Visitor
  • Sometimes when i log in on the spotify app on both PC and IOS, my profile picture shows up as the number 2, with a green background, for a couple seconds. Is this an indication/warning of something?
  • Maxim
  • Spotify Star
  • 1088 Views
  • 1 replies
  • 0 likes
  • 1088 Views
  • 1 replies
  • 0 likes

Hide Full Name from non-followers/friends

Hi Spotify, I stream on Twitch.tv and am almost exclusively using Spotify in the background for music. For my channel, I have a URL to a public Spotify playlist where my viewers can add songs to the playlist. The problem is, I don't want my real name...

  • Casual Listener
  • Hi Spotify,   I stream on Twitch.tv and am almost exclusively using Spotify in the background for music.   For my channel, I have a URL to a public Spotify playlist where my viewers can...
  • miszeria
  • Casual Listener
  • 638 Views
  • 1 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 638 Views
  • 1 replies
  • 5 likes

Superuser Contribution How can I merge two spotify accounts?

Hi all, I have to active spotify accounts and want to merge them. I want to transfer all playlists and especially all liked songs from one account to the other. Is there an easy way to do this without copying all playlists?

  • Visitor
  • Hi all, I have to active spotify accounts and want to merge them. I want to transfer all playlists and especially all liked songs from one account to the other. Is there an easy way to do this withou...
  • MihailY
  • Moderator
  • 12911 Views
  • 3 replies
  • 0 likes
  • 12911 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant change payment card

I'm leaving the business and need to change the card details for payment but it wont let me, please help

  • Visitor
  • I'm leaving the business and need to change the card details for payment but it wont let me, please help
  • Maria
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Information

How can I know when I created the Spotify account? 

  • Visitor
  • How can I know when I created the Spotify account? 
  • Novy
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Cannot use the email address linked to my account anymore

Nor do I remember the password that I used with said e-mail () I’d like to regain proper access to my Spotify account, but I seem to be in a loop from which there’s no way out, i.e. There seems to be no way out of said loop.

  • Casual Listener
  • Nor do I remember the password that I used with said e-mail (<Moderator edit>) I’d like to regain proper access to my Spotify account, but I seem to be in a loop from which there’s no way out, ...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Login
  • 331 Views
  • 1 replies
  • 0 likes

Account erroneously suspended due to “unauthorized content downloads”?

My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my account was flagged to prevent it in the future.Th...

  • Casual Listener
  • My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my...
  • laichunguang2
  • Casual Listener
  • 1644 Views
  • 8 replies
  • 0 likes
  • 1644 Views
  • 8 replies
  • 0 likes

Profile flooded with random Artists and Songs

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S23Operating SystemAndroid 14.0 My profile was flooded from one second to the other with ~400 songs, albums and Artists (mostly Indian) and were instantly flagged as "recently listened". I saw this ha...

  • Casual Listener
  • Plan Premium Country Switzerland Device Samsung Galaxy S23 Operating System Android 14.0   My profile was flooded from one second to the other with ~400 songs, albums and Artists (...
  • edevers
  • Casual Listener
  • 743 Views
  • 2 replies
  • 0 likes
  • Account
  • 743 Views
  • 2 replies
  • 0 likes