Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282726 Views
  • 830 replies
  • 88 likes
  • Account
  • 282726 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • 1134251 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134251 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76217 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76217 Views
  • 63 replies
  • 9 likes

Superuser Contribution Forgot email address associated with premium account. Still being

Our company has a premium account that we are being billed for, but we don't know what email it is associated with to reset the password (we are currently logged out). We would happily set up a new premium account, but need to figure out the old acco...

  • Visitor
  • Our company has a premium account that we are being billed for, but we don't know what email it is associated with to reset the password (we are currently logged out). We would happily set up a new p...
  • Elena
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update my credit card details

PlanPremium Operating SystemNot related with OS My Question or Issue Hello, Due to a change in my credit card information, I need to be able to update my payment details, but there is no update button under my plan. The screenshot I provided is in Tu...

  • Casual Listener
  • Plan Premium   Operating System Not related with OS   My Question or Issue   Hello,   Due to a change in my credit card information, I need to be able to update my payme...
  • Yordan
  • Moderator
  • 531 Views
  • 4 replies
  • 0 likes
  • Account
  • 531 Views
  • 4 replies
  • 0 likes

Someone else's email address is in my account

Someone has hacked mg account and replaced my email address

  • Visitor
  • Someone has hacked mg account and replaced my email address
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Family setup getting stuck in address

PlanFamily Premium (One time payment) CountryIndia DeviceiPhone, Laptop, iPad Operating SystemiOS 15.4, iPadOS 15.x, Windows 10 My Question or Issue Hello Team, I have been on the premium plan for last 2 years and decided to upgrade to Family plan. A...

  • Casual Listener
  • Plan Family Premium (One time payment)   Country India   Device iPhone, Laptop, iPad   Operating System iOS 15.4, iPadOS 15.x, Windows 10   My Question or Issue &nbsp...
  • skunknown
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 4 replies
  • 0 likes

Superuser Contribution Password change

I changed my password on my spotfiy account. However, it is not automatically logging out on spotify on several devices. How do I make sure someone else who logged in once on my account cant use my spotify?

  • Casual Listener
  • I changed my password on my spotfiy account. However, it is not automatically logging out on spotify on several devices. How do I make sure someone else who logged in once on my account cant use my s...
  • Alex
  • Moderator
  • 155 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 155 Views
  • 2 replies
  • 0 likes

Superuser Contribution New billing address

PlanPremiumCountry DeviceiPhone 13 pro maxOperating System(iOS 10) My Question or IssueWhen I try to upgrade my account to premium, I am prompted to enter my billing address to enter my card info. When I enter my new billing address, Spotify will not...

  • Visitor
  • Plan Premium Country   Device iPhone 13 pro max Operating System (iOS 10)   My Question or Issue When I try to upgrade my account to premium, I am prompted to enter my billing add...
  • AndresM
  • Spotify
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had my spotify connected to my school mail, but i cant get in

I had my spotify connected to my school mail, but now i cant use it or login anymore so i cant change my password in order to enter in other devices

  • Visitor
  • I had my spotify connected to my school mail, but now i cant use it or login anymore so i cant change my password in order to enter in other devices
  • Elena
  • Moderator
  • 81 Views
  • 1 replies
  • 1 likes
  • 81 Views
  • 1 replies
  • 1 likes

Superuser Contribution Je ne reçois pas votre mail pour que je puisse changer mon mot de passe

Je veux me connecter sur mon smartphone mais j'ai oublier mon mot de passe ducoup j'ai essayé plein de mots de passe que j'aurais pu mettre mais ça n'a pas fonctionné donc j'essaye de le réinitialiser mais vous devez m'envoyer un mail que je n'ai jam...

  • Visitor
  • Je veux me connecter sur mon smartphone mais j'ai oublier mon mot de passe ducoup j'ai essayé plein de mots de passe que j'aurais pu mettre mais ça n'a pas fonctionné donc j'essaye de le réinitialise...
  • Elena
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я не могу зайти в аккаунт чтобы поменять страну

Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .

  • Visitor
  • Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .
  • Alex
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I notice on my account you all took out two payments why is that ????

  • Visitor
  • I notice on my account you all took out two payments why is that ????
  • Mario
  • Spotify Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • Premium
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change duo billing details

I am the plan manager and I can see no way to change the billing details

  • Casual Listener
  • I am the plan manager and I can see no way to change the billing details
  • Jeremy
  • Spotify
  • 70 Views
  • 2 replies
  • 0 likes
  • 70 Views
  • 2 replies
  • 0 likes

how does the second person listen to the account? t

How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts

  • Visitor
  • How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Living in another country

PlanPremium familiarCountryNetherlands- SpainDeviceiPhone Operating System(iOS 10 My Question or IssueI moved from the Netherlands to Spain.when I lived in the Netherlands I had “Spotify premium” and was part of the family account of my father. now I...

  • Visitor
  • Plan Premium familiar Country Netherlands- Spain Device iPhone  Operating System (iOS 10   My Question or Issue I moved from the Netherlands to Spain. when I lived in the Netherl...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 71 Views
  • 1 replies
  • 0 likes

change my name in account settings

i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when i went to try it i was not given the opition to cha...

  • Newbie
  • i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when ...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 1 likes
  • 106 Views
  • 1 replies
  • 1 likes

Can I use the app on 2 phones?

I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?

  • Visitor
  • I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I combine two accounts? I didn't mean to open two different accounts.

I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also want all my downloads from my existing account.

  • Visitor
  • I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also...
  • OscarDC
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Как отвязать банковскую карточку от аккаунта?

Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?

  • Visitor
  • Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?
  • Jeremy
  • Spotify
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes