Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
How do I change the payment date that money is taken from my account
Sometimes when i log in on the spotify app on both PC and IOS, my profile picture shows up as the number 2, with a green background, for a couple seconds. Is this an indication/warning of something?
Hi Spotify, I stream on Twitch.tv and am almost exclusively using Spotify in the background for music. For my channel, I have a URL to a public Spotify playlist where my viewers can add songs to the playlist. The problem is, I don't want my real name...
Hi all, I have to active spotify accounts and want to merge them. I want to transfer all playlists and especially all liked songs from one account to the other. Is there an easy way to do this without copying all playlists?
I'm leaving the business and need to change the card details for payment but it wont let me, please help
How can I know when I created the Spotify account?
Nor do I remember the password that I used with said e-mail () I’d like to regain proper access to my Spotify account, but I seem to be in a loop from which there’s no way out, i.e. There seems to be no way out of said loop.
My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my account was flagged to prevent it in the future.Th...
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S23Operating SystemAndroid 14.0 My profile was flooded from one second to the other with ~400 songs, albums and Artists (mostly Indian) and were instantly flagged as "recently listened". I saw this ha...
Hey everyone My dad is struggling to find his account. I suspect he’s created multiple but he’s quite distressed because he has created playlists with 1000s of songs he loved and now it’s all gone. PlanFree CountrySouth Africa DeviceiPhone 12 Operati...
Plan: PremiumCountry: Argentina Device: Xiaomi Redmi Note 10 Pro Operating System: Android 12 My Question or Issue: Hi!. I use Spotify on my phone on a daily basis. I also use it to play music for my kids when connected to the car using Android Auto....
Plan: PremiumCountry: UK My Question or IssueMy Spotify logged out. When I try to sign in using my e-mail address it takes me to a free account and all of my playlists are gone. I tried logging in with Facebook it says "oops, something went wrong". I...
Hello I just paid my account an don’t have the music in my library any more
I work for a company in India. I can't use anything without VPN on my laptop. My company's vpn is in Singapore. I am from India. I bought the plan and paid in INR. Now I open desktop app, I see the option Explore premium even I already have premium p...
My daughter added me on duo but it won't let me log in on the duo account. I only have the free one and can't download any music
is no longer accessible by me because it is so old now I have an Artist acccount and don't want to set anything different but the email but it will not let me. Please help
My account was suspended for "possibly making unauthorised copies playable outside the Spotify app". I was told to wait 24 hours at maximum for a recovery email to change my password but ive yet to receive it. I need music to help with ADHD and im no...
my son is the plan manager. it needs to change to me.
Hello I lost phone with login informations - don´t know account, password even email. So can´t cancel premium subscription inside account. Is there any penalty? if i just block next monthly payments on my credit card as I don´t have option to login. ...
I create a Playlist and Spotify adds songs to it. I don't want any added songs