Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 260341 Views
  • 785 replies
  • 81 likes
  • Account
  • 260341 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128148 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128148 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71245 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71245 Views
  • 63 replies
  • 8 likes

Solved!!Superuser Contribution Someone might access to my account

PlanFreeDevicePC MicrosoftOperating SystemWindows 10 My Question or IssueI did not use Chrome browser to logic Spotify and listen music, but I just found out this week there are multiple times that my Spotify is randomly playing music, but it is conn...

  • Newbie
  • Plan Free Device PC Microsoft Operating System Windows 10   My Question or Issue I did not use Chrome browser to logic Spotify and listen music, but I just found out this week there are ...
  • Elena
  • Moderator
  • 679 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Security
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer receiving emails for New Music Notifications

Hello, I haven't received an email or push notification from Spotify about a New Music release from an artist I follow nor any notification in general since November 10th despite being signed up for multiple. To my knowledge, I have not made any chan...

  • Casual Listener
  • Hello,   I haven't received an email or push notification from Spotify about a New Music release from an artist I follow nor any notification in general since November 10th despite being signe...
  • Elena
  • Moderator
  • 2060 Views
  • 14 replies
  • 5 likes
  • Account
    Other
  • 2060 Views
  • 14 replies
  • 5 likes

Superuser Contribution If i changed my accounts facebook can i log in with the old one for w different profile?

a long time ago i disconnected my facebook from my spotify even though i could still log in with it???. now i changed my email so it should not be attached to my old facebook at all. however now i need to make a new account with my old facebook. if i...

  • Regular
  • a long time ago i disconnected my facebook from my spotify even though i could still log in with it???. now i changed my email so it should not be attached to my old facebook at all. however now i ne...
  • OscarDC
  • Moderator
  • 455 Views
  • 1 replies
  • 0 likes
  • Login
  • 455 Views
  • 1 replies
  • 0 likes

Can't Access My Premium Account through Apple ID

Please HELP! I got logged out of my account and when I tried to log in with my email address it took me to an old free account (which I don't need, use, or want). Then I tried logging in to my premium account through my Apple ID and accidentally crea...

  • Visitor
  • Please HELP! I got logged out of my account and when I tried to log in with my email address it took me to an old free account (which I don't need, use, or want). Then I tried logging in to my premiu...
  • Taylith
  • Rising Star 3
  • 568 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
  • 568 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Change payment method and country

Hey. Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard. I can't change my region in Profile - the country selector is disabled. Due to the current situation in the world, I want to switch my account to NL and rebuild my ...

  • Casual Listener
  • Hey.  Last year I moved to NL from RU and still have Premium in RUB and RU MasterCard.  I can't change my region in Profile - the country selector is disabled.    Due to the c...
  • Onlinedevel
  • Casual Listener
  • 1023 Views
  • 6 replies
  • 1 likes
  • Account
    Subscription
  • 1023 Views
  • 6 replies
  • 1 likes

Superuser Contribution Login failed

I usually log in via Facebook but it keeps saying login failed on my iPhone. I’m still logged in on my laptop and I can log in via safari. I’ve changed my password like suggested on your Facebook login difficulties page but nothing happens when I try...

  • Newbie
  • I usually log in via Facebook but it keeps saying login failed on my iPhone. I’m still logged in on my laptop and I can log in via safari. I’ve changed my password like suggested on your Facebook log...
  • Elena
  • Moderator
  • 1286 Views
  • 6 replies
  • 4 likes
  • App & Features
  • 1286 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Changing my country issue

Hi everyone,I have a problem with changing my region and payment method.I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native country - Ukraine. Due to the situation in my country, I ...

  • Casual Listener
  • Hi everyone, I have a problem with changing my region and payment method. I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native co...
  • krisevnas
  • Casual Listener
  • 961 Views
  • 2 replies
  • 0 likes
  • Account
  • 961 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two Apple ID-Linked Accounts, Can't Access Premium One

The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought me to this old free account. I logged out and then...

  • Visitor
  • The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought...
  • Jeremy
  • Spotify
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 123 Views
  • 1 replies
  • 0 likes

I have been hacked and blackmailed

I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails. YOU ARE LETTING HIM AWAY WITH MY PERSONAL INFO AND MY CARD. YOU COU...

  • Newbie
  • I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails.   YOU ARE...
  • Maxim
  • Spotify Star
  • 422 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 422 Views
  • 2 replies
  • 1 likes

Superuser Contribution Mi playlist y usuario no aparecen y están publicos

Hola, me he registrado con el usuario Santagloria_pan y he creado una playlist, pero otros usuarios no me encuentras, he mirado si están privados pero no es así, he intentado con http://open.spotify.com/user/xxxx y no aparece mi cuenta tampoco, ¿Qué ...

  • Newbie
  • Hola,    me he registrado con el usuario Santagloria_pan y he creado una playlist, pero otros usuarios no me encuentras, he mirado si están privados pero no es así,  he intentado con...
  • Yordan
  • Moderator
  • 1569 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 1569 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to log in and listen to music

Plan Premium Country New York Device Iphone 13 Operating System (iOS 15.3.1 My Question or Issue Haven’t been able to log in for 2 days. I’ve tried logging in using Facebook and email both of which aren’t working. Can someone please help me out.

  • Newbie
  •   Plan Premium Country New York Device Iphone 13 Operating System (iOS 15.3.1   My Question or Issue Haven’t been able to log in for 2 days. I’ve tried logging in usin...
  • Jeremy
  • Spotify
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't know my username

Hi, can anybody help me get my username? I'm not able to login because I forgot my account and don't know what email I used. I'm paying premium so yeah please

WhatsApp-Image-2022-03-09-at-12.40.20-AM.jpg
  • Regular
  •   Hi, can anybody help me get my username? I'm not able to login because I forgot my account and don't know what email I used. I'm paying premium 😞 so yeah please
  • Jeremy
  • Spotify
  • 461 Views
  • 6 replies
  • 1 likes
  • Account
  • 461 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment Issue, Weird Response from Spotify

I have had a premium account for several years. I upgraded to a family plan a little over a year ago. I recently had an issue with my credit card and got a new number. I forgot to change that on Spotify. Spotify notified me, and I fixed the payment i...

  • Regular
  • I have had a premium account for several years. I upgraded to a family plan a little over a year ago. I recently had an issue with my credit card and got a new number. I forgot to change that on Spot...
  • Eni
  • Moderator
  • 557 Views
  • 10 replies
  • 0 likes
  • Account
    Other
  • 557 Views
  • 10 replies
  • 0 likes

I don’t know my email or username

Hi, So basically I was logged out of Spotify and I don’t know what email I used for this account. The picture shows my account which has premium on it, but since I don’t have access to it i’m going to be charged forever. Please help me how to get to ...

7FA83AFA-AA6A-44D3-9258-8BB6C737E27F.png
  • Regular
  • Hi, So basically I was logged out of Spotify and I don’t know what email I used for this account. The picture shows my account which has premium on it, but since I don’t have access to it i’m going t...
  • TreyAnastasio
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 415 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login with google problem

PlanPremiumCountryPolandDeviceWeb playerOperating SystemWindows 10, Linux Mint My Question or IssueI can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm tr...

  • Casual Listener
  • Plan Premium Country Poland Device Web player Operating System Windows 10, Linux Mint   My Question or Issue I can't login using google account. My profile was created with google emai...
  • OscarDC
  • Moderator
  • 15793 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 15793 Views
  • 5 replies
  • 0 likes

Can't recover account.

Today, while listening to Mac Miller, my account was hacked (mainly password was changed). Unfortunately, I don't have access of the email linked to it nor remember how it goes at all. I contacted Spotify twice and they haven't gave me a good respons...

  • Casual Listener
  • Today, while listening to Mac Miller, my account was hacked (mainly password was changed). Unfortunately, I don't have access of the email linked to it nor remember how it goes at all. I contacted Sp...
  • DancingMachine58
  • Casual Listener
  • 1463 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 1463 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discontinue Spotify account

Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm.sorry I don’t remember which email address this account was attached to. regards,Angelina021-839308

  • Newbie
  • Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm. sorry I don’t remember which email address this account was attached to.   regar...
  • Novy
  • Moderator
  • 378 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo resetear las recomendaciones de Spotify

PlanPremiumCountrySpainDeviceiPhoneOperating System My Question or IssueHola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos una fiesta, y no la cerré. Hace poco, el restaurante volvió a abrir y usaron sin sa...

  • Newbie
  • Plan Premium Country Spain Device iPhone Operating System     My Question or Issue Hola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos u...
  • cristianmorenoposada
  • Newbie
  • 14800 Views
  • 2 replies
  • 1 likes
  • Other
  • 14800 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution spotify has deleted my playlists

Hello, I had several playlists saved in my account - each were with ideas for wedding music, and have just gone into my account and found they've gone! I haven't changed anything and noone else would have access to my account - the only difference I ...

  • Newbie
  • Hello,   I had several playlists saved in my account - each were with ideas for wedding music, and have just gone into my account and found they've gone! I haven't changed anything and noone...
  • Alex
  • Moderator
  • 32778 Views
  • 150 replies
  • 3 likes
  • 32778 Views
  • 150 replies
  • 3 likes

Is there another way to verify my age?

Plan: PremiumCountry: KoreaDevice: iPhone 12 My Question or Issue:Hello,I am a Spotify user on Premium plan. I am using Spotify Korea. Since yesterday, the app won't let me listen to music that is "suitable for age of 18 or above" and is requiring me...

  • Newbie
  • Plan: Premium Country: Korea Device: iPhone 12   My Question or Issue: Hello, I am a Spotify user on Premium plan. I am using Spotify Korea.  Since yesterday, the app won't...
  • Maxim
  • Spotify Star
  • 880 Views
  • 1 replies
  • 0 likes
  • Account
  • 880 Views
  • 1 replies
  • 0 likes