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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653993 Views

13 replies

4 likes

Account
  • 653993 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734472 Views

18 replies

29 likes

  • 734472 Views
  • 18 replies
  • 29 likes

Home Address problems

PlanFamily PremiumCountryUKDevicePC, Samsung GalaxyOperating SystemWindows 11, AndroidMy Question or IssueWhen inviting family members to our family premium account, when they try to verify the address it can't find it, no matter what combination of ...

Visitor

Plan Family Premium Country UK Device PC, Samsung Galaxy Operating System Windows 11, Android My Question or Issue When inviting family members to our family premium account, when they try t...

Billy-J

Spotify Star

366 Views

1 replies

0 likes

Account
Security
  • 366 Views
  • 1 replies
  • 0 likes

Account disappeared

So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app no longer logs in and I can't log in online. I've lo...

Newbie

So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app n...

고종호

Newbie

5878 Views

4 replies

0 likes

Account
  • 5878 Views
  • 4 replies
  • 0 likes

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me ...

Casual Listener

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the co...

ribezaz

Spotify Star

513 Views

3 replies

1 likes

  • 513 Views
  • 3 replies
  • 1 likes

Spotify Podcast not working

I was trying to upload some songs through the Spotify Podcast (tiktok audios ect) And the podcast website is telling me "Unable to load details" when I made podcasts and I cant edit them to actually share the audios and I have four Podcasts, only one...

Casual Listener

I was trying to upload some songs through the Spotify Podcast (tiktok audios ect) And the podcast website is telling me "Unable to load details" when I made podcasts and I cant edit them to actually ...

LOSTMASSACHUSETTS

Visitor

2788 Views

8 replies

0 likes

Account
Other
  • 2788 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't find my artist profile to claim

I used SoundCloud Next pro to distribute my album.My album is on spotify and my profile exists.When I search for my artist name, is does not show, when i copy the link of the profile to claim, it doesn't find the profile. Link works when pasted on a ...

Visitor

I used SoundCloud Next pro to distribute my album. My album is on spotify and my profile exists. When I search for my artist name, is does not show, when i copy the link of the profile to claim, it...

Billy-J

Spotify Star

1395 Views

1 replies

0 likes

  • 1395 Views
  • 1 replies
  • 0 likes

Unable to create an account for my 13 year old

I am trying to create an account for my 13 year old, but it says she's too young. Website says 13 year olds can have an account, so I don't understand why

Visitor

I am trying to create an account for my 13 year old, but it says she's too young.  Website says 13 year olds can have an account, so I don't understand why  

TanyaS

Spotify Star

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Necesito desconectar mi cuenta de Spotify de mi SmartTV (robada)

Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema. Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas se llevaron mi SmartTV, en la cual tenía mi cuenta de Spot...

Newbie

Hola, espero que se encuentren bien. Venía a preguntar para saber si alguien podría guiarme o ayudarme con este tema.  Sucede que el año pasado entraron a robar a mi casa y dentro de las cosas ...

Mon666i

Visitor

3172 Views

2 replies

0 likes

Account
  • 3172 Views
  • 2 replies
  • 0 likes

I cannot login using gmail

PlanFreeCountryCanadaDeviceWindows PCOperating SystemWindows 11 Pro My Question or IssueI am unable to login to my account since today. I get the following error: Oops! Something went wrong. Please try again or check out our help area.

Visitor

Plan Free Country Canada Device Windows PC Operating System Windows 11 Pro   My Question or Issue I am unable to login to my account since today. I get the following error:   Oo...

MauriceMV

Spotify Star

530 Views

1 replies

0 likes

Login
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to merge accounts to duo premium

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my partner upgrade his Premium account to Duo Premium and ...

Visitor

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my part...

Joan

Moderator

4739 Views

1 replies

0 likes

Account
Other
Premium
  • 4739 Views
  • 1 replies
  • 0 likes

Lost my account 3 days ago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Anyk17

Spotify Star

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
  • 0 likes

Списали деньги, через PayPal

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том, что я там никогда не был, и карта у меня Украинск...

Casual Listener

Добрый день! Сегодня при оплате у меня сняли деньги, но подписку не дало. Выдало ошибку «Регион карты не совпадает с действующим» (илм как то так ) . Регион на сайте оплаты, стоял Казахстан ( при том...

Амина1

Visitor

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Que puedo hacer si el 01 pague mi suscripción y hoy 09 se volvió a cobrar

El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada

Visitor

El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada

Billy-J

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

i lost my Spotify library

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

Casual Listener

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

Billy-J

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Tracks disappear from collaborative playlist while adding others

Hi,Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disappear.What am I supposed to do to create a collaborat...

Visitor

Hi, Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disa...

Billy-J

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Unable to log in

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in

Visitor

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in  

Billy-J

Spotify Star

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

Why am I being charged twice a month, different amounts for one account?

I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.

Visitor

I am charge $18.67 and $12.08. I only have one account and do not want to cancel it or my bank card but will if I can’t get this resolved.

Billy-J

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

I can’t download my music, Because I have to delete other offline devices

Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve searched on the internet, but the ways they explai...

Visitor

Because I have a new phone I want to download my music. But it says I have to delete other offline devices, but because my old phone is cleared up (fabric settings), I can’t do anything with it. I’ve...

Billy-J

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes