Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8772 Views
  • 1 replies
  • 9 likes
  • Security
  • 8772 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478612 Views
  • 979 replies
  • 111 likes
  • Account
  • 478612 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210027 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210027 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120171 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120171 Views
  • 72 replies
  • 12 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

  • Newbie
  • Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...
  • veronii
  • Casual Listener
  • 2333 Views
  • 5 replies
  • 2 likes
  • Login
  • 2333 Views
  • 5 replies
  • 2 likes

Not receiving the Device Password

As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, but I didn't get any emails from Spotify. My email ad...

  • Visitor
  • As I want to connect my Premium Spotify on my Tesla Model S, I want to optain my Device Password, because I've got a Facebook Spotify account. I pushed the button to get my password several Times, bu...
  • user-removed
  • Not applicable
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

Cant change country!

Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back to Sweden. I now have a billing address in Belgium c...

  • Casual Listener
  • Hi. I recently moved back home after some years in Sweden. I have changed my payment datails to a Belgium-registered paypal account, but the Spotify country does not change. It always switches back t...
  • henna_emilia
  • Newbie
  • 501 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 501 Views
  • 3 replies
  • 1 likes

Facebook E-Mail changed, but Spotify didn't update.

Hello Spotifyans, I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.

  • Newbie
  • Hello Spotifyans,   I changed my E-Mail on Facebook about a week, but this change doesn't show up in my Spotify account.
  • XRFX
  • Regular
  • 2625 Views
  • 10 replies
  • 2 likes
  • 2625 Views
  • 10 replies
  • 2 likes

Superuser Contribution Family Members accounts?

HI, I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link asking if i'd like to invite anyone. I need to remove one of the two...

  • Newbie
  • HI,   I have a premium family account on spotify and have two family members on the account. But this isn't shown anywhere on my account. When I go to family plan it just shows a link as...
  • patrickluijpers
  • Newbie
  • 347 Views
  • 2 replies
  • 0 likes
  • Account
  • 347 Views
  • 2 replies
  • 0 likes

Web Player down for two days

I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end...please help...I need my music or I will go insane...

  • Newbie
  • I don't understand why the web player isn't working for two days now...any help to fix it would be nice...using Chrome...cleared cookies...asked IT guy at work and he said it not an issue on our end....
  • user-removed
  • Not applicable
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

how i can login with this name?

my username is **********are you kidding me? why? how i can change it?

  • Newbie
  • my username is ********** are you kidding me? why? how i can change it?
  • user-removed
  • Not applicable
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 302 Views
  • 1 replies
  • 0 likes

Email used to sign up no longer exists

The email I used to sign up with Spotify is no longer existing and I cannot change the password because I cannot receive emails so how do I change the email on my account to be able to also change the password? I have premium and am being charged and...

  • Casual Listener
  • The email I used to sign up with Spotify is no longer existing and I cannot change the password because I cannot receive emails so how do I change the email on my account to be able to also change th...
  • LegendarySpider
  • Newbie
  • 671 Views
  • 2 replies
  • 1 likes
  • Account
  • 671 Views
  • 2 replies
  • 1 likes

Superuser Contribution Keeps kicking me out

I can't log in correctly. I log in and it even shows the Spotify once you log in. But then immediatly sends me back to log in... Help?

  • Casual Listener
  • I can't log in correctly. I log in and it even shows the Spotify once you log in. But then immediatly sends me back to log in...    Help?
  • SpEk
  • Casual Listener
  • 11479 Views
  • 4 replies
  • 2 likes
  • Login
  • 11479 Views
  • 4 replies
  • 2 likes

Help disconnect Spotify

Can youyhelp me disconnect my account? I'm logged in at my old job and I would like to disconnect from that place.

  • Newbie
  • Can youyhelp me disconnect my account? I'm logged in at my old job and I would like to disconnect from that place. 
  • user-removed
  • Not applicable
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Spotify account - hacked accout - email and password changed

Hi,Someone changed ilegally accessed my premium spotify account and changed the email adress associated to it, and the password...What can I do ?

  • Newbie
  • Hi, Someone changed ilegally accessed my premium spotify account and changed the email adress associated to it, and the password... What can I do ?
  • user-removed
  • Not applicable
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Go online to login

So the app on my phone logged me out which would normally be fine, but i had my premium set to offline so that it didnt use data as I was listening while I drove. Now when I try to log in it tells me 'You are currently set to offline, please go onlin...

  • Newbie
  • So the app on my phone logged me out which would normally be fine, but i had my premium set to offline so that it didnt use data as I was listening while I drove. Now when I try to log in it tel...
  • sarahamalie91
  • Casual Listener
  • 731 Views
  • 1 replies
  • 0 likes
  • Login
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! Never got 30 day trial

I signed up for a premium 48hour trial last Thursday. After doing so, I received an email inviting me to try it for 30 days, so I signed up, giving my billing information. After the 48hours were up, however, I recieved an email telling me that they w...

  • Casual Listener
  • I signed up for a premium 48hour trial last Thursday. After doing so, I received an email inviting me to try it for 30 days, so I signed up, giving my billing information. After the 48hours were up, ...
  • hamsa2222
  • Newbie
  • 3637 Views
  • 36 replies
  • 3 likes
  • 3637 Views
  • 36 replies
  • 3 likes

Can you delete one account if you have 2 accounts?

I have a Facebook Spotify account and I have an email spotify account. I can't connect my Facebook to my email Spotify account because of the facebook Spotify account. Is it possible to delete the Facebook account so I can connect my email account to...

  • Newbie
  • I have a Facebook Spotify account and I have an email spotify account. I can't connect my Facebook to my email Spotify account because of the facebook Spotify account.  Is it possible to delete ...
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Pembayaran 2 kali

Jadi waktu saya daftar premium itu saya milih yang pelajar karena memang saya pelajar, dan kebetulan saya ketika itu memakai kartu kredit ibu saya, nah namun ketika disuruh daftar aku pelajar, tidak sengaja kepencet back, lalu saya dengan tidak telit...

  • Newbie
  • Jadi waktu saya daftar premium itu saya milih yang pelajar karena memang saya pelajar, dan kebetulan saya ketika itu memakai kartu kredit ibu saya, nah namun ketika disuruh daftar aku pelajar, tidak ...
  • 410 Views
  • 0 replies
  • 0 likes
  • Premium
  • 410 Views
  • 0 replies
  • 0 likes

I cannot log in on mobile

As it says in the title, I cannot sign into any account on spotify mobile. I have tried to create a new account and i cannot sign in with any of those either. Every time I try to sign in the app either lets me sign in for a split second and then boot...

  • Newbie
  • As it says in the title, I cannot sign into any account on spotify mobile. I have tried to create a new account and i cannot sign in with any of those either. Every time I try to sign in the app eith...
  • phan_times
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Quiero cambiar el nombre que tengo en la cuenta

Hola, Lo que pasa es que me gustaria cambiar el nombre de usuario que tengo una que tengo uno que no conozco no recuerdo a ver puesto eso pero tengo mucha musica guardada para tener que crear una cuenta nueva desde cero es esto posible o no hay maner...

  • Visitor
  • Hola, Lo que pasa es que me gustaria cambiar el nombre de usuario que tengo una que tengo uno que no conozco no recuerdo a ver puesto eso pero tengo mucha musica guardada para tener que crear una cue...
  • 1743 Views
  • 0 replies
  • 10 likes
  • Account
  • 1743 Views
  • 0 replies
  • 10 likes

Superuser Contribution Device connected to my account that I never connected to.

There’s are 2 devices (sound touch 30 and Samsung s7) that recently I noticed were connected to my Spotify. I have no idea what any of these are and I try to hit forget device and it works for a few seconds and then it automatically tries to reconnec...

  • Newbie
  • There’s are 2 devices (sound touch 30 and Samsung s7) that recently I noticed were connected to my Spotify. I have no idea what any of these are and I try to hit forget device and it works for a few ...
  • MonicaM_Bogota
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

  • Newbie
  • I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
  • MonicaM_Bogota
  • Roadie
  • 614 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    Mobile
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

I have logged out of every device and changed all my passwords. Still using it and it's definitely not someone I know..please help

  • Newbie
  • I have logged out of every device and changed all my passwords. Still using it  and it's definitely not someone I know..please help  
  • MonicaM_Bogota
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes