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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421393 Views
  • 965 replies
  • 108 likes
  • Account
  • 421393 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186486 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186486 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103468 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103468 Views
  • 69 replies
  • 10 likes

Solved!! Spotify Premium Family and Headspace

Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I change my Premium account into Family Premium. Thanks!

  • Newbie
  • Hi, is it possible to transform to a Family Premium account if you already have Spotify Premium & Headspace package? I don't want to lose my headspace bundle, but it's unclear what happens when I...
  • Maxim
  • Spotify Star
  • 3330 Views
  • 1 replies
  • 0 likes
  • 3330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login

Hi, I am unable to login on my android phone.The account informations are correct I have internet on it and it worked just fine this morning.Whenever I try to login it takes some time until I receive a message that it failed to login.PS: The forum **...

  • Newbie
  • Hi, I am unable to login on my android phone. The account informations are correct I have internet on it and it worked just fine this morning. Whenever I try to login it takes some time until I rec...
  • Melody
  • Spotify
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 549 Views
  • 1 replies
  • 0 likes

Create/Change "profilename" (not username) for existing accout in the nearer future?

Hey, as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias.I know it was asked very often, why the username can't be changed and I remember it was a...

  • Casual Listener
  • Hey,   as you are not able anymore to choose your own accountname, while creating your account, you need to create a profilename which is used somehow as an alias. I know it was asked very of...
  • Maxim
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Não consigo adicionar membros no Premium Familiar

Oi Não consigo adicionar meu namorado à minha conta.O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.) O que fazer?

  • Newbie
  • Oi  🙂 Não consigo adicionar meu namorado à minha conta. O Spotify diz que o endereço dele não é o mesmo que o meu (sendo que é.)   O que fazer?
  • carolnaime
  • Newbie
  • 2752 Views
  • 21 replies
  • 5 likes
  • 2752 Views
  • 21 replies
  • 5 likes

Solved!! My daughter cant remember mail-username and password, has premium, want to cancel

My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.

  • Casual Listener
  • My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.
  • blaster1
  • Casual Listener
  • 1088 Views
  • 2 replies
  • 0 likes
  • 1088 Views
  • 2 replies
  • 0 likes

Solved!! Facebook login not working

I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error How do I fix this?

  • Newbie
  • I can't seem to login into spotify with my Facebook. It just keeps saying that there's a Login Error 😞 How do I fix this?
  • user-removed
  • Not applicable
  • 1832 Views
  • 3 replies
  • 0 likes
  • 1832 Views
  • 3 replies
  • 0 likes

Solved!! Not able to create account

I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication after minutes). I tried several times yesterday and n...

  • Regular
  • I'm trying to create an account for my son in order to initiate family subscription. However, account creation (without Facebook) continues to time out ("I'm not a robot" require re-authentication af...
  • Ivar
  • Regular
  • 9183 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 9183 Views
  • 9 replies
  • 0 likes

Couldn't create my own username

Hi,I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display name.Why didn't I get the choice to make my own username...

  • Casual Listener
  • Hi, I just created this account today, and I noticed that my automatically generated username is super obscure and literally no one will be able to find my profile even if I give them my display nam...
  • IguanaSetup
  • Community Legend
  • 2671 Views
  • 5 replies
  • 1 likes
  • 2671 Views
  • 5 replies
  • 1 likes

Superuser Contribution New Terms and conditions lost all music mobile and desktop

Help!!!I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music is still gone.. I cant find a solution anywhere, wis...

  • Casual Listener
  • Help!!! I accepted Spotify's newest terms and conditions update and now all my music from after 2015 has disappeared! I uninstalled spotify on my iphone and windows laptop, reinstalled, and my music...
  • ashleyfiengo
  • Casual Listener
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Account Compromised - Email and password changed

I just found out that my account has been compromised. I normally use FB to sign in. I just went in to change my email to my new one, and I saw that the email is not one of mine. I believe who ever did this has also changed the password. I dont know ...

  • Casual Listener
  • I just found out that my account has been compromised.   I normally use FB to sign in. I just went in to change my email to my new one, and I saw that the email is not one of mine. I beli...
  • alucarddelta
  • Casual Listener
  • 428 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with Facebook

I logged in with Facebook but now i want to change it, im not using Facebook anymore so i want to log in with my Gmail.Is that possible? If it is,please tell me how can i change my log in way.Thanks.

  • Newbie
  • I logged in with Facebook but now i want to change it, im not using Facebook anymore so i want to log in with my Gmail.Is that possible? If it is,please tell me how can i change my log in way.Thanks.
  • Alfredo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify with facebook

Hello, everytime i try to connect my Spotify account with facebook, i got this error.Please help me Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal.

  • Newbie
  • Hello, everytime i try to connect my Spotify account with facebook, i got this error. Please help me   Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal.
  • Alfredo
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment trouble

Does anybody knows how to contact Spotify? My mastercard is blocked due to internet fraude, so my payment didn't go through.Now I want to pay via Paypal, but it takes up to 4-5 working days before a new card is accepted.In the meanwhile I would like ...

  • Newbie
  • Does anybody knows how to contact Spotify?   My mastercard is blocked due to internet fraude, so my payment didn't go through. Now I want to pay via Paypal, but it takes up to 4-5 working day...
  • Alfredo
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! change playlist cover

the way to change your playlist cover is by clicking on the three dots and clicking on art and changing it this only works on computers

  • Casual Listener
  • the way to change your playlist cover is by clicking on the three dots and clicking on art and changing it this only works on computers     
  • netfliix
  • Newbie
  • 2202 Views
  • 3 replies
  • 1 likes
  • 2202 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't access account

I've had a student premium account with spotify for about 3 years. At the end of December 2017, I was charged a normal premium price. I disputed this with my bank and then later realized that I actually hadn't renewed in time. It is now the beginning...

  • Newbie
  • I've had a student premium account with spotify for about 3 years. At the end of December 2017, I was charged a normal premium price. I disputed this with my bank and then later realized that I actua...
  • Alfredo
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've lost all my playlists

Hi all. Few weeks ago, I deleted my fb account. After that, I used Spotify normally, but then , one day, it said I needed to log in with my fb details. So I recovered the account, logged in with it, and now all my music have dissapeared, all my playl...

  • Newbie
  • Hi all. Few weeks ago, I deleted my fb account. After that, I used Spotify normally, but then , one day, it said I needed to log in with my fb details. So I recovered the account, logged in with it, ...
  • Alfredo
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacked account and no more premium odissey

Hi. Recently I recognize that someone else was using my Spotify account. I notice that Spotify was running elsewhere when I see that are a lot of worse techno music in the world being played in my Android app while I was not using it.I did what was r...

  • Newbie
  • Hi.   Recently I recognize that someone else was using my Spotify account. I notice that Spotify was running elsewhere when I see that are a lot of worse techno music in the world being played...
  • Alfredo
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
  • 383 Views
  • 1 replies
  • 0 likes

Spotify Premium 60 days?

Hi heard that Spotify is doing an offer to get premium for 60 days for new subscribers. I just signed up today and clicked the free trial button and it's only given me 30 days free trial. Is the 60 days trial offer over?

  • Casual Listener
  • Hi heard that Spotify is doing an offer to get premium for 60 days for new subscribers. I just signed up today and clicked the free trial button and it's only given me 30 days free trial. Is the 60 d...
  • Sarahjoe
  • Newbie
  • 3082 Views
  • 3 replies
  • 0 likes
  • 3082 Views
  • 3 replies
  • 0 likes

Superuser Contribution Big connection problem

Hello,I would like to be able to connect with my email address but spotify asks me for a username to login and it's a series of numbers ..How to connect to my email?

  • Casual Listener
  • Hello, I would like to be able to connect with my email address but spotify asks me for a username to login and it's a series of numbers .. How to connect to my email?
  • Alfredo
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 474 Views
  • 1 replies
  • 0 likes