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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3111 Views
  • 0 replies
  • 8 likes
  • Security
  • 3111 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456530 Views
  • 973 replies
  • 110 likes
  • Account
  • 456530 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202382 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202382 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110625 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110625 Views
  • 72 replies
  • 12 likes

Using Prepaid Virtual Visa/Master card for family plan

HelloI want to subscribe to family plan but I want to pay it using Prepaid Virtual Visa/Master card. Is that allowed for family plan?because the amount of the card is not high can I change the card number to a new card number? Regard,Farid

  • Newbie
  • Hello I want to subscribe to family plan but I want to pay it using Prepaid Virtual Visa/Master card. Is that allowed for family plan? because the amount of the card is not high can I change t...
  • 703 Views
  • 0 replies
  • 1 likes
  • 703 Views
  • 0 replies
  • 1 likes

Superuser Contribution no logro conectarme al plan familiar

Hola, mi familia tiene en plan familiar de spotify, me han mandado la invitacion, la acepte pero me aparece siempre como cuenta free. Que puedo hacer?

  • Newbie
  • Hola, mi familia tiene en plan familiar de spotify, me han mandado la invitacion, la acepte pero me aparece siempre como cuenta free. Que puedo hacer?
  • 1239909773
  • Newbie
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Songs not downloading

I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?

  • Casual Listener
  • I have a Premium account and songs I add to a playlist a make available offline are not downloading. It reports 0 of 6 tracks synced. What is going on?
  • bordercollie
  • Newbie
  • 101841 Views
  • 12 replies
  • 7 likes
  • Premium
  • 101841 Views
  • 12 replies
  • 7 likes

Someone else uses my account

Hi, the last few days someone else is using my account, i found out becuase suddenly it appeared i was listening to french hiphop haha.no problem i thought, i'll just log out everywhere and change my password.but i've allways logged in using facebook...

  • Newbie
  • Hi,   the last few days someone else is using my account, i found out becuase suddenly it appeared i was listening to french hiphop haha. no problem i thought, i'll just log out everywhere an...
  • juli151
  • Regular
  • 637 Views
  • 3 replies
  • 0 likes
  • 637 Views
  • 3 replies
  • 0 likes

Payment failed

I tried so many times to get premium but everytime i tried i got payment failed option can u help me with that

  • Newbie
  • I tried so many times to get premium but everytime i tried i got payment failed option can u help me with that 
  • Robert_W
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Unable to log in

Hi, I was logged into my Spotify on multiple devices and went to go on Spotify this morning and was randomly signed out of all of them and I am now unbke to log back in on any device and I know for a fact my username and password are correct! I canno...

  • Newbie
  • Hi,  I was logged into my Spotify on multiple devices and went to go on Spotify this morning and was randomly signed out of all of them and I am now unbke to log back in on any device and I kno...
  • Robert_W
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Login
  • 359 Views
  • 1 replies
  • 0 likes

Recognizing Premium

Hi, I don't personally have spotify but I bought my 92 year old Dad a Google Home for Christmas. He wanted to upgrade to premium on spotify and since he is sight impaired, lives an hour away and doesn't use credit cards I went into his account on my ...

  • Newbie
  • Hi,  I don't personally have spotify but I bought my 92 year old Dad a Google Home for Christmas. He wanted to upgrade to premium on spotify and since he is sight impaired, lives an hour away an...
  • Robert_W
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

how i can delete mi acount?

i have 2 acounts, and i only use one, and i cant delete de one that i dont use. i have to deleted beacouse,i cant have spotify primium in my actual acount, because wen i acept de invitation from my mom,the primium pass to the acount that i dont use.P...

  • Newbie
  • i have 2 acounts, and i only use one, and i cant delete de one that i dont use. i have to deleted beacouse,i cant have spotify primium in my actual acount, because wen i acept de invitation from my m...
  • Robert_W
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

primary account email address and account hacked and cannot login

So someone has hacked my account and changed my email address and I can no longer login into my Premium account. I have not received any response from the email address change. There is no customer support number for help. There is no 2-factor author...

  • Newbie
  • So someone has hacked my account and changed my email address and I can no longer login into my Premium account.  I have not received any response from the email address change.  There is n...
  • Robert_W
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 213 Views
  • 1 replies
  • 0 likes

When did i join

How can i find out the date i joined spotify?

  • Newbie
  • How can i find out the date i joined spotify?
  • khanji7x1
  • Newbie
  • 1943 Views
  • 2 replies
  • 1 likes
  • 1943 Views
  • 2 replies
  • 1 likes

Spotify Family Location

If the members of my family live in different places, such as college, does that affect our ability to all play and listen to Spotify at the same time?

  • Newbie
  • If the members of my family live in different places, such as college, does that affect our ability to all play and listen to Spotify at the same time?
  • Jou25
  • Newbie
  • 1894 Views
  • 2 replies
  • 1 likes
  • Account
  • 1894 Views
  • 2 replies
  • 1 likes

HElP!!

I am being charged for a premium Spotify account, problem is I don't remember which email address it is associated with. I do not wish to keep this account and have tried for months to delete it but any email I try seems to decline, is there a way I ...

  • Newbie
  • I am being charged for a premium Spotify account, problem is I don't remember which email address it is associated with. I do not wish to keep this account and have tried for months to delete it but ...
  • kejt_
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify stuurt niks naar mijn e-mail

Als ik mijn wachtwoord wil resetten krijg ik geen mail.Ik kreeg ook geen mail over het premiumpakket bevestiging, ookal had ik wel al betaald. Wat kan ik nu doen?

  • Newbie
  • Als ik mijn wachtwoord wil resetten krijg ik geen mail. Ik kreeg ook geen mail over het premiumpakket bevestiging, ookal had ik wel al betaald. Wat kan ik nu doen?
  • JosJansen1955
  • Newbie
  • 3132 Views
  • 3 replies
  • 0 likes
  • Account
  • 3132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Spotify skipping songs on phone won´t work

I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song i want to listen to and downloading offline but I c...

  • Newbie
  • I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song ...
  • Carter18
  • Newbie
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot see Friends anymore

Why can't I see the friends I follow anymore? I thought maybe the sync had disconnected, so I followed the directions in https://support.spotify.com/us/using_spotify/the_basics/how-do-i-follow-unfollow-friends-and-artists-on-spotify/ and was going to...

  • Casual Listener
  • Why can't I see the friends I follow anymore? I thought maybe the sync had disconnected, so I followed the directions in https://support.spotify.com/us/using_spotify/the_basics/how-do-i-follow-u...
  • lightandlux
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • Account
  • 406 Views
  • 2 replies
  • 0 likes

Fraudulent Debit Card Charges

I do not use Spotify and never have, yet I have been receiving a $9.99 charge on my debit card monthly from Spotify. I have no idea how you got my debit card information and no idea how to cancel the service since I never made an account and have no ...

  • Visitor
  • I do not use Spotify and never have, yet I have been receiving a $9.99 charge on my debit card monthly from Spotify. I have no idea how you got my debit card information and no idea how to cancel the...
  • danielkmann52
  • Newbie
  • 2207 Views
  • 3 replies
  • 1 likes
  • Account
  • 2207 Views
  • 3 replies
  • 1 likes

FRIEND CAN’T MAKE AN ACCOUNT BECAUSE EMAIL IS TAKEN

So my friend wanted to make an account but when she put her email it said it was taken I tried finding another way to make an account but it won’t what can I do please help

  • Casual Listener
  • So my friend wanted to make an account but when she put her email it said it was taken I tried finding another way to make an account but it won’t what can I do please help
  • lilahvicencio
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

I accidentally logged out of my account

Can somebody please help! I accidentally logged out of my account. Now when I log back in I've lost all my music and my account looks different. I also pay for premium, but now only have access to free. What can I do??

  • Newbie
  • Can somebody please help! I accidentally logged out of my account. Now when I log back in I've lost all my music and my account looks different. I also pay for premium, but now only have access ...
  • Luke
  • Spotify Star
  • 2858 Views
  • 1 replies
  • 0 likes
  • 2858 Views
  • 1 replies
  • 0 likes

My Spotify Username shows as a number

Hi guy's, Is there any way I can get my Spotify username changed? It keeps coming up as a number 1150884627 but I would like it to come up as my name in search fields. Thanks, Jonathan

  • Community Legend
  • Hi guy's, Is there any way I can get my Spotify username changed?   It keeps coming up as a number 1150884627 but I would like it to come up as my name in search fields.   Thanks,...
  • Luke
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
  • 292 Views
  • 1 replies
  • 0 likes