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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294182 Views

529 replies

34 likes

Account
Free
  • 294182 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542240 Views

990 replies

115 likes

Account
  • 542240 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129789 Views

74 replies

12 likes

Account
Login
Premium
  • 129789 Views
  • 74 replies
  • 12 likes

Superuser Contribution Rejoin Spotify Premium Family

HeyWas In The Spotify Premium FamilyDid not confirm the adress on time therefore account went back to free How do i get back into premium?please adviceThank you

Newbie

 Hey Was In The Spotify Premium Family Did not confirm the adress on time therefore account went back to free  How do i get back into premium? please advice Thank you

Hippikon

Newbie

7726 Views

2 replies

1 likes

  • 7726 Views
  • 2 replies
  • 1 likes

Problemas con mi cuenta

hola tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano esto que quiere decir?como puedo saber cuando puedo cambiar mi plan nuevamente?

Casual Listener

hola  tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano  esto que quiere decir? como puedo saber cu...

ab-995

Composer

451 Views

3 replies

0 likes

  • 451 Views
  • 3 replies
  • 0 likes

Spotify app in my Volvo (Asteroid OS) now says I need a Premium account, which I have.

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 years also.I haven't used my car for the last month an...

Newbie

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 yea...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Account hacked

Hi guys, I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook today and someone's changed the email address, phone number, postcod...

Newbie

Hi guys,    I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook to...

songassistant

Composer

459 Views

1 replies

1 likes

  • 459 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Regular

Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...

wsly_odom

Regular

45807 Views

10 replies

1 likes

Android
Desktop
Mac
Mobile
Windows
  • 45807 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify logged me out and won't let me log back in

I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried.....1. Logging in with my email and password..."incorrect password"2. Reset password and retr...

Newbie

I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried..... 1. Logging in with my email and pass...

ZullyB

Roadie

2374 Views

1 replies

0 likes

Account
Login
  • 2374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connectivity

Anybody else having issues with spotify going in and out?

Newbie

Anybody else having issues with spotify going in and out?

ZullyB

Roadie

344 Views

1 replies

0 likes

Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Log in

I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing

Newbie

I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing

songassistant

Composer

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

[Family] Allow Family Members with a different Address

Good morning, Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do that? Thanks!

Newbie

Good morning,   Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do tha...

ab-995

Composer

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Cannot reset password

My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deactivated (it's such an old email), and I can't get on....

Visitor

My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deacti...

ab-995

Composer

496 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 496 Views
  • 1 replies
  • 0 likes

Recover account

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid for an account that was under my email (it created a...

Newbie

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid f...

ab-995

Composer

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Solved!! I can't access my Artist Account

I published a track via Tunecore.They created my artist account but how can I access to the account? - Skae

Casual Listener

I published a track via Tunecore. They created my artist account but how can I access to the account?   - Skae

chbeml

Casual Listener

18116 Views

6 replies

2 likes

Account
  • 18116 Views
  • 6 replies
  • 2 likes

Abnormal activity

HelloLast night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and i also subscribed to spotify premium for family plan...

Newbie

Hello Last night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and...

CzechFencer

Composer

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

conected to facebook

I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount now and i have tried to disconect and conect agian ...

Newbie

I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount ...

JohnHoulderUK

Casual Listener

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Conta Premium sem individualidade

Quando uma pessoa esta ouvindo eu nao posso ouvir.

Newbie

Quando uma pessoa esta ouvindo eu nao posso ouvir.

Bittencourt

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

I have not an illegal app but I received e-mails

I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying the same thing. I don't know what to do, I'm afraid...

Newbie

I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying ...

LoganHelps

Composer

705 Views

1 replies

0 likes

Account
Other
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Content Disappearing

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (close to 10k) songs before splitting them. I keep aboou...

Casual Listener

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (clos...

msudawg12

Casual Listener

1068 Views

4 replies

0 likes

Playlists
  • 1068 Views
  • 4 replies
  • 0 likes

Change username or name profile

Hello spotify community, i need helpHow to change my profile name on spotify my profile name changted to name from Facebook (i dont need it) please help me

Newbie

Hello spotify community, i need help How  to change my profile name on  spotify my profile name  changted to name from Facebook (i dont need it) please help me

Maxim

Spotify Star

1434 Views

5 replies

0 likes

Account
Free
Login
Other
  • 1434 Views
  • 5 replies
  • 0 likes

Offline Access Withdrawn

Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also the one that says offline access has been withdrawn...

Newbie

Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also ...

LoganHelps

Composer

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Cant login no error messege

Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message

Newbie

Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message 

Al_Z

Newbie

532 Views

1 replies

0 likes

Account
Login
Security
  • 532 Views
  • 1 replies
  • 0 likes