Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83611 Views

29 replies

0 likes

  • 83611 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104852 Views

10 replies

3 likes

Account
Login
  • 104852 Views
  • 10 replies
  • 3 likes

Account hacked

Hi guys, I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook today and someone's changed the email address, phone number, postcod...

Newbie

Hi guys,    I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook to...

songassistant

Composer

536 Views

1 replies

1 likes

  • 536 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Regular

Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...

wsly_odom

Regular

47746 Views

10 replies

1 likes

Android
Desktop
Mac
Mobile
Windows
  • 47746 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify logged me out and won't let me log back in

I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried.....1. Logging in with my email and password..."incorrect password"2. Reset password and retr...

Newbie

I went to open my app the other day and spotify had logged me out. No biggie. I will just log in again. But everything I have tried is a no go. I have tried..... 1. Logging in with my email and pass...

ZullyB

Roadie

2532 Views

1 replies

0 likes

Account
Login
  • 2532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connectivity

Anybody else having issues with spotify going in and out?

Newbie

Anybody else having issues with spotify going in and out?

ZullyB

Roadie

463 Views

1 replies

0 likes

Subscription
  • 463 Views
  • 1 replies
  • 0 likes

Log in

I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing

Newbie

I try to login but it shows me that my username and password are wrong, I also try with the Facebook option but it tells me the same thing

songassistant

Composer

452 Views

1 replies

1 likes

  • 452 Views
  • 1 replies
  • 1 likes

[Family] Allow Family Members with a different Address

Good morning, Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do that? Thanks!

Newbie

Good morning,   Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do tha...

ab-995

Composer

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Cannot reset password

My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deactivated (it's such an old email), and I can't get on....

Visitor

My spotify account logged out of both my phone and laptop for the first time in years, and I don't know my password. I can't reset the password because the email associated with the account is deacti...

ab-995

Composer

580 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 580 Views
  • 1 replies
  • 0 likes

Recover account

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid for an account that was under my email (it created a...

Newbie

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid f...

ab-995

Composer

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Solved!! I can't access my Artist Account

I published a track via Tunecore.They created my artist account but how can I access to the account? - Skae

Casual Listener

I published a track via Tunecore. They created my artist account but how can I access to the account?   - Skae

chbeml

Casual Listener

18539 Views

6 replies

2 likes

Account
  • 18539 Views
  • 6 replies
  • 2 likes

Abnormal activity

HelloLast night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and i also subscribed to spotify premium for family plan...

Newbie

Hello Last night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and...

CzechFencer

Composer

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

conected to facebook

I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount now and i have tried to disconect and conect agian ...

Newbie

I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount ...

JohnHoulderUK

Casual Listener

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Conta Premium sem individualidade

Quando uma pessoa esta ouvindo eu nao posso ouvir.

Newbie

Quando uma pessoa esta ouvindo eu nao posso ouvir.

Bittencourt

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

I have not an illegal app but I received e-mails

I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying the same thing. I don't know what to do, I'm afraid...

Newbie

I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying ...

LoganHelps

Composer

873 Views

1 replies

0 likes

Account
Other
  • 873 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Content Disappearing

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (close to 10k) songs before splitting them. I keep aboou...

Casual Listener

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (clos...

msudawg12

Casual Listener

1230 Views

4 replies

0 likes

Playlists
  • 1230 Views
  • 4 replies
  • 0 likes

Change username or name profile

Hello spotify community, i need helpHow to change my profile name on spotify my profile name changted to name from Facebook (i dont need it) please help me

Newbie

Hello spotify community, i need help How  to change my profile name on  spotify my profile name  changted to name from Facebook (i dont need it) please help me

Maxim

Spotify Star

1579 Views

5 replies

0 likes

Account
Free
Login
Other
  • 1579 Views
  • 5 replies
  • 0 likes

Offline Access Withdrawn

Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also the one that says offline access has been withdrawn...

Newbie

Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also ...

LoganHelps

Composer

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Cant login no error messege

Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message

Newbie

Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message 

Al_Z

Newbie

619 Views

1 replies

0 likes

Account
Login
Security
  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Locked out of my account on mobile.

Hey, I'be changed my password several times and can access spotify here. But I cannot access it from the app. I have changed it numerous times but says it is incorrect.

Casual Listener

Hey, I'be changed my password several times and can access spotify here. But I cannot access it from the app. I have changed it numerous times but says it is incorrect.

vipervanquisher

Casual Listener

2242 Views

4 replies

0 likes

  • 2242 Views
  • 4 replies
  • 0 likes

Hacked account, changed mail, forgotten password

My account has been hacked and the email-adress has been changed by the hacker. I have forgotten my Spotify password. I log in using my Facebook account. How do I change my password so the hacker no longer get access to my account?

Casual Listener

My account has been hacked and the email-adress has been changed by the hacker. I have forgotten my Spotify password. I log in using my Facebook account. How do I change my password so the hacker no ...

Gmhot

Casual Listener

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Hacked account- no solution?

My Spotify account has been hacked by someone Spanish it seems, deleting my playlists all the time and making their own and playing music on Spotify connect so I can’t! I’ve logged out of all devices many times- doesn’t work. Changed my Facebook pass...

Newbie

My Spotify account has been hacked by someone Spanish it seems, deleting my playlists all the time and making their own and playing music on Spotify connect so I can’t! I’ve logged out of all devices...

Maxim

Spotify Star

727 Views

1 replies

0 likes

  • 727 Views
  • 1 replies
  • 0 likes