Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1549 Views
  • 0 replies
  • 7 likes
  • Security
  • 1549 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445562 Views
  • 970 replies
  • 108 likes
  • Account
  • 445562 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198906 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198906 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

Can't go online because of Offline-mode

Hey,so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna reinstall it. So is there any solution other than th...

  • Casual Listener
  • Hey, so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna...
  • Pimmelschilz
  • Casual Listener
  • 408 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 408 Views
  • 2 replies
  • 0 likes

Error in Sign-up; Cannot make username

Hi all! I recently created my Spotify account but an error got in the way while I was about to type my username. I tried to sign-up again but it says the email was already taken so I logged my email in and then checked my profile and it created its o...

  • Newbie
  • Hi all!   I recently created my Spotify account but an error got in the way while I was about to type my username. I tried to sign-up again but it says the email was already taken so I logged ...
  • brianibrahims
  • Regular
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Cierre de cuenta

Buenas tardes, quiero cerrar mi cuenta y no me llega el correo necesario para finalizar el ultimo paso

  • Newbie
  • Buenas tardes, quiero cerrar mi cuenta y no me llega el correo necesario para finalizar el ultimo paso
  • Ivan2810
  • Newbie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

Link student to different spotify account

I accidently put my student information on the wrong spotify account. How do I disconnect it to be able to apply it to MY spotify account?

  • Newbie
  • I accidently put my student information on the wrong spotify account. How do I disconnect it to be able to apply it to MY spotify account?
  • Maxim
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Account being used by stranger, please help

My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block him immediately? Thanks!

  • Visitor
  • My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block...
  • Maxim
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

HAVE SPOTIFY FOR SERBIA

I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify

  • Newbie
  • I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify 
  • Maxim
  • Spotify Star
  • 766 Views
  • 1 replies
  • 1 likes
  • Android
  • 766 Views
  • 1 replies
  • 1 likes

I cannot access Spotify because I have moved country

Hello i just moved from Turkey to Holland and i was' nt aware of the 14 day rule so my acount got kind of blocked i have no access to my acount can you help me with that what am i supposed to do ???

  • Newbie
  • Hello i just moved from Turkey to Holland and i was' nt aware of the 14 day rule so my acount got kind of blocked i have no access to my acount can you help me with that what am i supposed to do ???&...
  • CryticalAce
  • Community Legend
  • 375 Views
  • 2 replies
  • 0 likes
  • Account
  • 375 Views
  • 2 replies
  • 0 likes

Random songs for no reason

Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of music (synthetic and no voice). I really need an explai...

  • Casual Listener
  • Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of musi...
  • Dgm3
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • Account
  • 442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle is not really shuffle

I've noticed that shuffling only starts with one of my first songs and just makes it's way down my playlist. Spotify tells me to filter and sot the playlist but there is no way to do that with the new update, the playlist is permanently sorted by the...

  • Regular
  • I've noticed that shuffling only starts with one of my first songs and just makes it's way down my playlist. Spotify tells me to filter and sot the playlist but there is no way to do that with the ne...
  • Handplat
  • Regular
  • 906 Views
  • 4 replies
  • 1 likes
  • Android
    shuffle
  • 906 Views
  • 4 replies
  • 1 likes

Family Premium

I have four users on my premium account. My son and daughter have no issues but my other son and I cannot listen to spotify at the same time. I noticed that I tried to send an invite to us both both for some reason it just states invite pending. Plea...

  • Casual Listener
  • I have four users on my premium account.  My son and daughter have no issues but my other son and I cannot listen to spotify at the same time.  I noticed that I tried to send an invite to u...
  • phan_times
  • Community Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

My username/profile URL is random numbers/letters - tons of people with this problem and no solution

I created my Spotify account through Facebook. I've read about many others having this same problem allegedly because of creating their account with Facebook but also plenty of others have described this problem and claimed to have created their acco...

  • Newbie
  • I created my Spotify account through Facebook. I've read about many others having this same problem allegedly because of creating their account with Facebook but also plenty of others have described ...
  • lucysky
  • Roadie
  • 3626 Views
  • 5 replies
  • 7 likes
  • Account
  • 3626 Views
  • 5 replies
  • 7 likes

Solved!! Facebook Sharing not working - Please help!

Hi, So I know how to share on facebook.l I have been doing to since always. BUTTTTT It stopped working. It says that it posts, but when I go on my Facebook wall, it is not there. I know that the sharing is working though, becuase it shares on my twit...

  • Casual Listener
  • Hi,   So I know how to share on facebook.l I have been doing to since always.   BUTTTTT   It stopped working. It says that it posts, but when I go on my Facebook wall, it i...
  • Loreta777
  • Newbie
  • 22119 Views
  • 19 replies
  • 2 likes
  • 22119 Views
  • 19 replies
  • 2 likes

Solved!! No cancel option for 7 day free trial

I got a 7 day free premium subscription and it runs out tomorrow and there is absolutely no cancel option anywhere. I feel like I'm going in circles and it's driving me nuts! I just want to cancel. I've gone onto my account and gone onto subscription...

  • Casual Listener
  • I got a 7 day free premium subscription and it runs out tomorrow and there is absolutely no cancel option anywhere. I feel like I'm going in circles and it's driving me nuts! I just want to cancel. I...
  • Andrew1113
  • Casual Listener
  • 14102 Views
  • 24 replies
  • 2 likes
  • Subscription
  • 14102 Views
  • 24 replies
  • 2 likes

Someone using my spotify

So i just linked my account to discord and im seeing that someone is using my spotify. i only noticed because it says im using spotify when im on discord when im not. ive done the forced log off thing but it still says someone is using it. its a mobi...

  • Newbie
  • So i just linked my account to discord and im seeing that someone is using my spotify. i only noticed because it says im using spotify when im on discord when im not. ive done the forced log off thin...
  • bjja123
  • Composer
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

HOW TO RECOVER YOUR DELETED PLAYLISTS

Hi All, I had this accidental deleted playlist issue. And I also misplaced the Spotify icon. Then somehow the Spotify application was deleted. Here's the solution: Step #1:Go to Spotify online > Login to your account > YOU MUST CLICK FORGOT PASSWORD ...

  • Newbie
  • Hi All,   I had this accidental deleted playlist issue.  And I also misplaced the Spotify icon.  Then somehow the Spotify application was deleted.  Here's the solution:   ...
  • bjja123
  • Composer
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

3 Months of Spotify Premium

so, recently I bought 3 Months of Spotify premium but when I checked my subscription days it appears to me that I only have one month Please fix it

  • Newbie
  • so, recently I bought 3 Months of Spotify premium but when I checked my subscription days it appears to me that I only have one month  Please fix it
  • bjja123
  • Composer
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium
  • 379 Views
  • 1 replies
  • 0 likes

I can't log in

I got my Spotify premium while i was traveling, and i have been using it at home for 6 months at home no problem. I accidentally logged out and when I tried to log back ot it keeps telling me I'm logging in from failure different country and won't le...

  • Newbie
  • I got my Spotify premium while i was traveling, and i have been using it at home for 6 months at home no problem. I accidentally logged out and when I tried to log back ot it keeps telling me I'm log...
  • bjja123
  • Composer
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Why does my listening keep being interrupted by other users on my account?

I have my 2 children on the same Premium account as me and if I’m listening to music and one of them starts using Spotify it automatically defaults to listen on my phone or theirs. Ideally this option wouldn’t come up at all and we can all listen ind...

  • Casual Listener
  • I have my 2 children on the same Premium account as me and if I’m listening to music and one of them starts using Spotify it automatically defaults to listen on my phone or theirs. Ideally this optio...
  • Dan135
  • Casual Listener
  • 3870 Views
  • 2 replies
  • 0 likes
  • 3870 Views
  • 2 replies
  • 0 likes

CHAT

Does Spotify have customer service chat? I thought I had used it bfore & I'm having trouble logging in-?

  • Newbie
  • Does Spotify have customer service chat?  I thought I had used it bfore & I'm having trouble logging in-?
  • tilldigsweden
  • Newbie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Spotify Will Not Respond to Email Support

Hey all! I have been trying to delete my Spotify account for a few weeks now, and I have twice sent emails to the email listed for contacting Spotify support. All I get is an automated reply with a case number, and no one ever follows up or actually ...

  • Newbie
  • Hey all!   I have been trying to delete my Spotify account for a few weeks now, and I have twice sent emails to the email listed for contacting Spotify support.  All I get is an automated...
  • Javoh
  • Newbie
  • 2289 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 2289 Views
  • 8 replies
  • 0 likes