Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263486 Views
  • 790 replies
  • 81 likes
  • Account
  • 263486 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129142 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129142 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72062 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72062 Views
  • 63 replies
  • 8 likes

Anmelden geht nicht. Irgendetwas ist schief gelaufen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bella_K
  • Composer
  • 563 Views
  • 1 replies
  • 0 likes
  • Login
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Artist Profile Claim Leaves Two Profiles, Does not Merge

My Question or Issue Hey Community,we recently launched our first techno project on Spotify @ unbenannt unbekanntLaunched through a distributor, an artist profile was automatically created.We claimed the profile through our regular account (with the ...

  • Newbie
  • My Question or Issue   Hey Community, we recently launched our first techno project on Spotify @ unbenannt unbekannt Launched through a distributor, an artist profile was automatically cre...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution "This address is already associated with an existing account ?"

Hello everyone!I'm having a really tiring problem with this Spotify thing....I created a premium Family account. The whole family has been listening to their music - no problems.Suddenly!Spotify sends an email asking me to change my password because ...

  • Regular
  • Hello everyone! I'm having a really tiring problem with this Spotify thing.... I created a premium Family account. The whole family has been listening to their music - no problems. Suddenly! Spot...
  • CarlosE
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Log in after changing my password

Hi,I had problem to log in after i changed my password.First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.

  • Newbie
  • Hi, I had problem to log in after i changed my password. First I changed my password sucessfuly and navigated to my account to the web browser, but I can't login to my phone and laptop.
  • Elena
  • Moderator
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

Cannot make a new account. What is this god-awful signup process?

I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple. I have tried every legit email I have. I have even tried my...

  • Newbie
  • I am trying to create a new Spotify account for the TV, so it's not linked to my own personal account so anyone can come and add their own stuff while they visit. Whatever. Should be simple.   ...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Shown Publicly when not Logged in

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWin 10 My Question or IssueFor privacy, I have my profile/display name set to random gibberish. My actual account name contains my real name, but my understanding is that is only visible to ...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Win 10   My Question or Issue For privacy, I have my profile/display name set to random gibberish. My actual acc...
  • Kiril
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Can't change my country in Settings

PlanPremiumCountry: Belarus in the past, now - in Lithuania Device(Xiaomi redmi note 5 )Operating System(Android) My Question or IssueI can't change my country in the Settings. The problem is, when I update payment method, currency changes to Euros, ...

  • Newbie
  •   Plan Premium Country: Belarus in the past, now - in Lithuania   Device (Xiaomi redmi note 5 ) Operating System (Android)   My Question or Issue I can't change my country i...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T LOG IN ON DESKTOP APP

PlanFreeCountry USADeviceMac My Question or Issue One day I was logged out of the spotify app on my mac, and I've been unable to log back in since. My username and password (and logging in with facebook) works on the spotify website and the iPhone ap...

  • Music Fan
  • Plan Free Country  USA Device Mac     My Question or Issue  One day I was logged out of the spotify app on my mac, and I've been unable to log back in since.  My use...
  • jc007
  • Newbie
  • 8501 Views
  • 22 replies
  • 0 likes
  • Login
  • 8501 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Username is not appearing in searches

Plan: Premium (Family)Device: all (friends using various)Country: Canada My username is not appearing in searches. I was told by a Spotify representative a few things that are not accurate or reasonable responses. The first is that my username is uf9...

  • Music Fan
  • Plan: Premium (Family) Device: all (friends using various) Country: Canada    My username is not appearing in searches. I was told by a Spotify representative a few things that are not ...
  • Kiril
  • Moderator
  • 4515 Views
  • 20 replies
  • 4 likes
  • Account
  • 4515 Views
  • 20 replies
  • 4 likes

Superuser Contribution Unable to change the language of the premium tab

PlanFreeCountryFinlandDevicePixel 5Operating SystemAndroid 12 My Question or IssueI'm trying to purchase premium for Spotify but the premium tab on the application and also on the website is all in Finnish which I don't speak. The rest of the app is ...

  • Casual Listener
  • Plan Free Country Finland Device Pixel 5 Operating System Android 12   My Question or Issue I'm trying to purchase premium for Spotify but the premium tab on the application and also o...
  • Kiril
  • Moderator
  • 375 Views
  • 3 replies
  • 0 likes
  • Account
  • 375 Views
  • 3 replies
  • 0 likes

Problems with Discover Weekly "infected" with awful music.

I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothing but ambient pan pipes and chanting "music" on my...

  • Regular
  • I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothi...
  • LucasAM
  • Newbie
  • 1986 Views
  • 6 replies
  • 5 likes
  • Premium
    Subscription
  • 1986 Views
  • 6 replies
  • 5 likes

Superuser Contribution When I ask Google Home to shuffle daily mix, it instead shuffles a album by Luis Masters.

PlanPremiumCountryCanadaDeviceGoogle Home My Question or Issue:When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on the 24th of November and applies to all 6 Daily Mixes

  • Newbie
  • Plan Premium Country Canada Device Google Home   My Question or Issue: When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on t...
  • Elena
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Community profile lost after switching from facebook-connected to email-based account?

Hi there, apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account. Is there a way to merge my new account (alexanderklar) with my old one (klar)? Or maybe reactivate ac...

  • Visitor
  • Hi there,   apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account.   Is there a way to merge my new a...
  • serbanpaun
  • Regular
  • 766 Views
  • 10 replies
  • 0 likes
  • Account
  • 766 Views
  • 10 replies
  • 0 likes

Superuser Contribution Want to change email

I have a premium family account, based in Sweden.I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I can't change to her email address as it says that it...

  • Casual Listener
  • I have a premium family account, based in Sweden. I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I...
  • Jeremy
  • Spotify
  • 477 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 477 Views
  • 6 replies
  • 0 likes

Superuser Contribution Same email used for 2 accounts

Hello,First of all let me apologise for my poor english...Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family and the free account is no more used. The problem is whe...

  • Visitor
  • Hello, First of all let me apologise for my poor english... Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family a...
  • julienleclercq1
  • Newbie
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
  • 313 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change region to my account

Hey there, I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros...I can't fix this and now I can't listen to my music EVEN THOUGH it says I'm premium but still locks my account ...

  • Casual Listener
  • Hey there,   I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros... I can't fix this and now I can't listen to my mus...
  • Eni
  • Moderator
  • 607 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 607 Views
  • 3 replies
  • 0 likes

Multiple streams on Alexa devices under a single Google account

I just signed up for premium and the first thing I seem to have found is the single-stream limit. Ok, so I need a family plan... but then to use that on my Alexa devices I'll have to make a separate Amazon accounts for each device to associate with t...

  • Newbie
  • I just signed up for premium and the first thing I seem to have found is the single-stream limit.  Ok, so I need a family plan...  but then to use that on my Alexa devices I'll have to make...
  • manoochca
  • Visitor
  • 2362 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2362 Views
  • 5 replies
  • 0 likes

Superuser Contribution Plays not counting for Artists release

PlanFree & PremiumCountryWorldwideDeviceAndroid and Apple mobile phones Hi everyone!Hope you´re all doing well.I have an issue with spotify for the last three releases of my band Riot in the Attic.The day the songs were released, each time we started...

  • Casual Listener
  • Plan Free & Premium Country Worldwide Device Android and Apple mobile phones   Hi everyone! Hope you´re all doing well. I have an issue with spotify for the last three releases of m...
  • CarlosE
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • Other
  • 266 Views
  • 1 replies
  • 0 likes

Me estan conbrando pagos a mi tarjeta y no tengo cuenta premium

Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliadaPlanFree/PremiumCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sy...

  • Newbie
  • Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliada Plan Free/Premium Country Mexico Device ...
  • OneByBoo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution como cambiar el correo

buenas noches necesito ayuda como cambiar el correo de mi cuenta ya que el correo que tengo dado de alta ya no existe. o algún numero donde me pueda comunicar. saludos

  • Casual Listener
  • buenas noches necesito ayuda como cambiar el correo de mi cuenta ya que el correo que tengo dado de alta ya no existe. o algún numero donde me pueda comunicar.     saludos
  • Jeremy
  • Spotify
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes