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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422695 Views
  • 965 replies
  • 108 likes
  • Account
  • 422695 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187265 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187265 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103807 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103807 Views
  • 70 replies
  • 10 likes

Superuser Contribution Been logged out and can't get back in because no longer have access to my email

As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging in. Plan Premium duoCountry - UK DeviceBlack view bv...

  • Visitor
  • As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging i...
  • AlejaR
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution navegacion premium gratis

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS 10...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar. Plan Gratis/Premium País   Dispositivo (iPhone 8, Sa...
  • AlejaR
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • Free
  • 156 Views
  • 1 replies
  • 0 likes

Paid for Premium but I didn't get it.

PlanFree/PremiumCountrySlovakiaDeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueHi, I've selected the Premium plan and paid for it. The transaction went through. My internet banking is showing that I've paid for it, my money is gon...

  • Casual Listener
  • Plan Free/Premium Country Slovakia Device iPhone 13 Pro Max Operating System iOS 16.6   My Question or Issue Hi, I've selected the Premium plan and paid for it. The transaction went th...
  • Maxim
  • Spotify Star
  • 343 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 343 Views
  • 5 replies
  • 0 likes

Solved!! Quite complicated problem regarding the account

PlanSpotify DuoCountryGermany Hi, my Wife and I joined Spotify when only the registration via Facebook was available.Now we want to delete our Facebook accounts but would of course also lose our Spotify accounts due to them being registered via faceb...

  • Regular
  •   Plan Spotify Duo Country Germany     Hi,  my Wife and I joined Spotify when only the registration via Facebook was available. Now we want to delete our Facebook account...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

How to get user profile verified? NOT artist page!

PlanPremiumCountry Sweden My Question or Issue Hello.This is something I've been trying to get an answer to for some time.I am a playlist curator for a pretty big playlist (over 73k followers) and I see that some other curators have got their profile...

  • Roadie
  • Plan Premium Country  Sweden   My Question or Issue   Hello. This is something I've been trying to get an answer to for some time. I am a playlist curator for a pretty big pla...
  • HugoBlackie
  • Visitor
  • 2418 Views
  • 2 replies
  • 4 likes
  • Account
    Premium
  • 2418 Views
  • 2 replies
  • 4 likes

Can't log back in to a Google-based account

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify randomly logged me out of my account, which I set up using my Google email address, and I can't log back into it using the "Continue with Google" option. When I attempt ...

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue Spotify randomly logged me out of my account, which I set up using my Google email address, and I can...
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 337 Views
  • 1 replies
  • 0 likes

Ability to pay for a year in advance for Spotify student, family, or duo account

My account: spotify student accountCountry: USDevice: Macbook My idea/suggestion:Sorry, in advance for it being so long but skimming will also do the trick to get the idea of what you are voting for (by liking the post I believe) So right now you can...

  • Visitor
  • My account: spotify student account Country: US Device: Macbook  My idea/suggestion: Sorry, in advance for it being so long but skimming will also do the trick to get the idea of what you ar...
  • Asteraceae3
  • Newbie
  • 355 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my profile or country. Signed up long ago with Facebook.

Plan: Premium Family (being invited in but failing acceptance by address)Devices: iPhone XR/10 and MACOS (Chrome browser)My wife signed up for a family plan and is in Canada. My account profile shows an EMPTY profile/credentials but Country set to US...

  • Casual Listener
  • Plan: Premium Family (being invited in but failing acceptance by address) Devices: iPhone XR/10 and MACOS (Chrome browser) My wife signed up for a family plan and is in Canada. My account prof...
  • 21s45cpohbrorq5yqshn
  • Casual Listener
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Having trouble adding family member on my premium account

I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheless, now that I have upgraded to Premium Family and s...

  • Regular
  • I have a premium account and I went on to "add member" and sent a link to my daughter. Right now she is, for some reason, on the "Spotify Free" even though I have been paying for Premium. Nevertheles...
  • OscarDC
  • Moderator
  • 2641 Views
  • 13 replies
  • 0 likes
  • Account
  • 2641 Views
  • 13 replies
  • 0 likes

Spotify curators are asking for money to add songs to playlists !

Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.

  • Casual Listener
  • Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.  
  • aliyuhassandaya
  • Music Fan
  • 2372 Views
  • 4 replies
  • 0 likes
  • Other
    Security
  • 2372 Views
  • 4 replies
  • 0 likes

Account not log in

Please help me I could not login my account 

  • Newbie
  • Please help me I could not login my account 
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't update/change profile

I am trying to update my profile - Set my region to Germany and change my gender to Male.When I go into the edit profile page (https://www.spotify.com/us/account/profile/) it doesn't have an email or password populated.The moment I put in my email ad...

  • Casual Listener
  • I am trying to update my profile - Set my region to Germany and change my gender to Male. When I go into the edit profile page (https://www.spotify.com/us/account/profile/) it doesn't have an emai...
  • OscarDC
  • Moderator
  • 446 Views
  • 6 replies
  • 0 likes
  • Account
  • 446 Views
  • 6 replies
  • 0 likes

Superuser Contribution False Reporting/Abuse even when Playlist Secret

Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public playlist, just in case anyone wanted to follow it. Fast fo...

  • Casual Listener
  • Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public p...
  • Larcx-Brisk
  • Regular
  • 2795 Views
  • 13 replies
  • 4 likes
  • Account
    Security
  • 2795 Views
  • 13 replies
  • 4 likes

Restrict Spotify Connect to Local Network

Plan: PremiumCountry: Canada DeviceKEF LSX Operating SystemUnknown My Question or Issue Hi - It appears that I am able to control Spotify Connect connected devices (in my case the KEF LSX) from outside of my home network. I really like the remote con...

  • Newbie
  • Plan: Premium Country: Canada   Device KEF LSX   Operating System Unknown   My Question or Issue   Hi -   It appears that I am able to control Spotify Conn...
  • rafareusch
  • Newbie
  • 6757 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 6757 Views
  • 3 replies
  • 2 likes

Superuser Contribution Cerrar cuenta con numero de teléfono

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis/PremiumPaísArgentina Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook de 2016)Sistema operativo(iOS 10, ...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis/Premium País Argentina  Dispositivo (iP...
  • Alex
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kicked off from the application

Hello!I have a problem. I have 2 accounts on Spotify. In the last 2 months, I've been traveling a lot, and after 2 weeks in each new location, I get logged out of all my Spotify accounts.I can't log in to the Spotify app with any of the suggested met...

  • Casual Listener
  • Hello! I have a problem. I have 2 accounts on Spotify. In the last 2 months, I've been traveling a lot, and after 2 weeks in each new location, I get logged out of all my Spotify accounts. I can't ...
  • Lyubka
  • Moderator
  • 447 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 447 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify reproduce aleatorio canciones que no quiero

PlanPremiumCountryHNDevice(iPhone 14 Pro max) My Question or Issue¿Por qué spotify reproduce una canción random después que selecciono una? Si por ejemplo selecciono una de una playlist, debería reproducir la siguiente o una aleatoria de la misma pla...

  • Newbie
  • Plan Premium Country HN Device (iPhone 14 Pro max)   My Question or Issue ¿Por qué spotify reproduce una canción random después que selecciono una? Si por ejemplo selecciono una de una p...
  • Dian
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution por que me aparece en la tarjeta de crédito el monto de spofy en u$s

¿por qué me aparece en el resumen de la tarjeta de crédito el monto de spofy en u$s y no en $ argentinos como siempre me llegaba?, ¿ como debo realizar el cambio para que me sigan facturando en $argentinos?

  • Visitor
  • ¿por qué me aparece en el resumen de la tarjeta de crédito el monto de spofy en u$s y no en $ argentinos como siempre me llegaba?, ¿ como debo realizar el cambio para que me sigan facturando en $arge...
  • Dian
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cancel Spotify premium associated with Vodafone

PlanPremiumCountryUK DeviceIPHONE Operating SystemWindows My Question or IssueI have a Spotify Premium account associated with Vodafone. It was an Entertainment bundle- by buying a Vodafone mobile contract I got Spotify Premium included.I cancelled m...

  • Newbie
  • Plan Premium Country UK   Device IPHONE  Operating System Windows   My Question or Issue I have a Spotify Premium account associated with Vodafone. It was an Entertainment b...
  • Maxim
  • Spotify Star
  • 1248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1248 Views
  • 1 replies
  • 0 likes