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Bug Report - Premium Advertisement

Scose
Casual Listener

Plan

Free

Country

United Kingdom

Device

Huawei Honor 7

Operating System

Android

 

My Issue

 

I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear.

 

Any attempts to clear the Ad only activate menus behind the overlay.

Screenshot_2019-04-29-19-21-30.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Betreff: Bug Report - Premium Advertisement

Rising Star 16 songassistant
Rising Star 16

Hey,

welcome to the Spotify Community! I'm happy to assist you! :)

 

First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.

 

In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.

 

If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.

 

Please do not hestite to reach back to me, if you need further assistance.

 

Keep rocking!

songassistantRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies

Betreff: Bug Report - Premium Advertisement

Rising Star 16 songassistant
Rising Star 16

Hey,

welcome to the Spotify Community! I'm happy to assist you! :)

 

First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.

 

In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.

 

If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.

 

Please do not hestite to reach back to me, if you need further assistance.

 

Keep rocking!

songassistantRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Betreff: Bug Report - Premium Advertisement

Rising Star 16 songassistant
Rising Star 16

Hey,

welcome to the Spotify Community! I'm happy to assist you! :)

 

First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.

 

In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.

 

If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.

 

Please do not hestite to reach back to me, if you need further assistance.

 

Keep rocking!

songassistantRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Betreff: Bug Report - Premium Advertisement

Scose
Casual Listener
Hello there and thank you for the timely response.

App version is 8.5.3.716

Last updated on 26th April

"Force Stop" the app is only a temporary solution.

This issue has happened several times over the last 2 weeks and seems to occur while the spotify app is accessed again after it has been running in the background.

A more permanent solution is desirable
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