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Plan
Free
Country
United Kingdom
Device
Huawei Honor 7
Operating System
Android
My Issue
I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear.
Any attempts to clear the Ad only activate menus behind the overlay.
Solved! Go to Solution.
Hey,
welcome to the Spotify Community! I'm happy to assist you! 🙂
First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.
In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.
If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.
Please do not hestite to reach back to me, if you need further assistance.
Keep rocking!
Hey,
welcome to the Spotify Community! I'm happy to assist you! 🙂
First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.
In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.
If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.
Please do not hestite to reach back to me, if you need further assistance.
Keep rocking!
Hey,
welcome to the Spotify Community! I'm happy to assist you! 🙂
First, please head over to the Play Store and check for an update. Please also tell me what Spotify app's version you are on.
In case you are on the latest one or updating doesn't help, you may go to your device's settings --> Apps --> Spotify --> Force stop. At least this pop-up should be gone as soon as you reopen Spotify.
If it appears everytime you open Spotify after a complete force stop and it still can't be dismissed, please try a clean reinstall.
Please do not hestite to reach back to me, if you need further assistance.
Keep rocking!