Issue with controls on lock screen?

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Issue with controls on lock screen?

Swiecz23
Visitor

Plan

Premium

Country

USA

Device

Galaxy S10

Operating System

I think Android Pie

 

My Question or Issue

I recently purchased a Galaxy S10, I have spotify playing and the screen locks, it'll show the: song you're listening to, previous song, Play/pause button and next song. For some reason those controls don't seem to work when I'm on the lock screen. Anyone else have this issue or now how to fix?

Screenshot_20190309-060618_Samsung Experience Home.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Issue with controls on lock screen?

Moderator
Moderator

Hey @drew-dogg@Swiecz23 , @LiamFVJ , @MartinSamo and @Mytochondria,

 

Thanks for getting in touch!

 

We are aware of an issue with the control buttons and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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50 Replies

Re: Issue with controls on lock screen?

Laz4rz
Visitor

Exact same problem. What seems to fix it is to use buttons in notifications. Then lock screen buttons respond for a few minutes until they die again.

Using S10+ 

Re: Issue with controls on lock screen?

Moderator
Moderator

Hey there @Swiecz23 and @Laz4rz,

 

Thanks for reaching out to the Community!

 

In this case, we'd recommend trying the following first: 

  • Make sure that all relevant permissions are enabled for the Spotify app 
  • Spotify is set as an exception for any cache-clearing or battery optimization apps
  • Try logging out and back to your Spotify account on the app to shake things up
  • Restart your device
  • Try a quick reinstall of the app by following the steps here

If none of these do the trick, could you let us know if this also occurs when using a different device?

 

It'd be also helpful if you could let us know the version of the Spotify app on your Samsung device.

 

We'll be keeping an eye out for your reply :)

KaterinaModerator
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Re: Issue with controls on lock screen?

MartinSamo
Casual Listener

Hi,

 

I have same issue with Samsung S10 and Android 9. I have tried all followings and none worked. It is a bit annoying. I cant even control it by controls on headphones.

 

Thanks,

 

Martin

Re: Issue with controls on lock screen?

Mytochondria
Visitor

Hey,

I also had this issue but then I went into the spotify settings (in the app) and turned off the CAR VIEW setting and that seemed to do the trick

 

I hope this can help others 

Re: Issue with controls on lock screen?

MartinSamo
Casual Listener
Car view doesnt work for me.

Re: Issue with controls on lock screen?

LiamFVJ
Visitor

I and many others on these forums have tried all of these 'solutions' and none of them worked. Clearly this is a problem with the app.

Re: Issue with controls on lock screen?

drew-dogg
Visitor

I have a Galaxy S8+ and I'm experiencing this exact issue as well as the not being able to pull up my library of individual songs. This last Spotify update was terrible!

Screenshot_20190309-182105_Spotify.jpg
Solution!

Re: Issue with controls on lock screen?

Moderator
Moderator

Hey @drew-dogg@Swiecz23 , @LiamFVJ , @MartinSamo and @Mytochondria,

 

Thanks for getting in touch!

 

We are aware of an issue with the control buttons and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Issue with controls on lock screen?

ZachxTyler
Casual Listener

Same issue on the S9. I can go as far as tapping on the the song name displayed on the lock screen to show the album cover, but the play buttons aren't functional. Tried CarPlay as well with no luck. 

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