Spotify app stops playing after 20 mins

[Sc0ttb88]

Hi,

My Spotify app plays for about 20 mins then stops. I then have to restart my playlist. Never had this problem before. I am on Android using a Samsung Galaxy Note 4. I am a premium user not that that should make any difference.

[Nico]

Hey @Sc0ttb88! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks!

Peace ^^

[xankazo]

Same problem here. The apps silently just closes after about 3 or 4 songs. No error message, nothing. This is so frustrating and unacceptable for premium users paying for a service. On iOS the app works perfectly.

[iankhunter]

It doesn't help. I've had the same problem for the last few weeks. About 4 songs play and then the app just dies. Over and over again.

[trustyx146]

I have the same problem with Spotify on my LG G4. It suddenly stops without any error message after 15-20 mins... When restarting the app / the playlist it works again for about 15-20 mins just to suddenly stop again. This is so annoying... 

The problem first appeared about 3 or 4 weeks ago. Before that time, Spotify worked perfect on my phone.

[Sc0ttb88]

Doesn't make a difference. How can I escalate this to get it solved. Paying £10 a month I expect more.

[xankazo]

I can't believe it's been weeks and one more day now and this problem hasn't been solved. This is waht I call a big waste of money. Spotify is going down the drain. What's worse, not fixing or not even acknowledging the problem? I'm begining to regret this Premium subscription.

[Sc0ttb88]

How do I escalate it? I am cancelling tomorrow if I can't get it fixed as it is useless cutting off!

[vgiorgio25]

I am experiencing the same problem. Only started after the most recent update. I will also be cancelling my subscription unless this gets fixed quickly.

[xankazo]

I am too cosidering to cancel my subscription. This is just unacceptable.