Trouble with the latest release? Let us know.

[Goodman]

Something not working with the Spotify app after a new release? Please give us your feedback!

There are two parts to identifying, solving and forwarding issues.

1. Please follow the below troubleshooting steps to see if you can resolve the issue on your own
2. If troubleshooting doesn't solve your issue, please use the template below to give us your feedback.

Troubleshooting steps

1. Open Settings and start Application Manager
2. Look for Spotify and tap it
3. (FYI, this will remove all downloaded Spotify data from your phone)
   Press "Clear Data"
4. Uninstall the Spotify app
5. IMPORTANT: Completely turn off your phone, then turn it back on again
6. Open up Google's Play Store, locate Spotify and install it again
7. Start Spotify, log in and have a look if your issue was resolved
   If the issue remains:
8. Use the search function (top right) to see if anyone has recently reported anything similar to your issue.
9. If you find that your issue has already been reported, please go to that topic and reply that you are experiencing it as well.
10. If you did not find a similar topic, continue to step 11
11. There's a template below; please copy/paste that into a new reply in this thread and add as much info as possible.

 === START OF TEMPLATE ===

Description

Replace this with a short (max two lines) description of the issue you're experiencing.

A more detailed description, using numbered steps

1. First I did this

2. Then I did that

3. I also did this

Did you restart your phone at step 5?

Y/N

What I expected to happen

This is what I expected to happen

What actually happened

This is what happened instead.

My phone

Eg. Galaxy Nexus, ICS 4.04, etc.

My provider and country

Eg. AT&T, US; or Telia, Sweden

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

NB: Attach screenshots if possible.

=== END OF TEMPLATE ===

[Grankott]

Description

Starred playlist will not download, stuck in 'Loading.."

A more detailed description, using numbered steps

I tried this more than once.

1.

2.

3. According to the application manager the data stored is less 1 MB. This is of not true since there att least 200 ofline files stored on the phone.

4.

5.

6.

7.

-When i removed the application the first time and reinstalled everything was still left on the phone, offline songs, account login even though I cleard all data from the application manager!?

- The second time i manually removed the the storage folder with the file manager 'Android/data/com.spotify.mobile.android...'

 This time all offline content and login was removed. Still no luck with the starred playlist. But everthing else seems to work fine, offline playlist and all. Though the aplication manager claims that i have 0 MB in data storage when i have at least 200 songs offline!?

Did you restart your phone at step 5?

Y

What I expected to happen

Still not downloading the starred playlist. The other ones are syncing OK.

What actually happened

This is what happened instead.

My phone

Samsung Galaxy SII ICS

My provider and country

Telia, Sweden

My username

Grankott

[Snowdrop]

Description

When the next song of a playlist starts, there is no sound.

A more detailed description, using numbered steps

1. First, I turned off the phone and started it again. Didn't work.

2. Then I emailed Spotify, got the advice to turn off the phone, take out the battery for 30 secs and start it again. Didn't work.

3. Then I uninstalled the Spotify app, turned off the phone, took the battery out for 30 secs, turned it back on and installed the Spotify app. Didn't work.

Did you restart your phone at step 5?

Y

What I expected to happen

I expected it to work again.

What actually happened

It didn't work, the problem is still there.

My phone

HTC Wildfire.

My provider and country

Telia, Sweden

My username

Snowdrop

[Zodiacfever]

Description

Massive Battery drain when not playing music

A more detailed description, using numbered steps

1. Play a song/playlist

2. stop music, or simply disconnect headphones to stop the music

3. discover that phone is turning very hot

4. sees massive battery drain

5. using battery monitor to discover partial wakelock issue for AudioOut_1 and statehandler

Llama - Location profiles app has specifically addressed this issue by killing the spotify app to ensure no battery drain, caused by wakelocks (not using the app, just showing that it is a known issue) when not listening to music.

It seems to happen quite randomly, but also be related to unplugging headphones. has never happened if i remember to kill the Spotify app.. but i sometimes forget, and i really shouldnt have to.

Did you restart your phone at step 5?

Y

What I expected to happen

that wakelock issues where fixed with new app release

What actually happened

That it is still the same issue

My phone

Issue has occured on Nexus one with stock and CM7 rom, Galaxy S2 with official, stock, CM7 and MIUI ROM.

My provider and country

TDC Denmark

My username

zodiacfever

[Alvejenta]

Where is 1 2 3 toplist? I want it back. I use 1 2 3 toplist to find new songs.

[steviebonez]

Description

My "starred" playlist will not load on my phone, although all other playlists will. It simply says "Loading". This playlist shows fine on my iOS device and desktop application.

A more detailed description, using numbered steps

1. I upgraded to the new app and had this problem

2. I tried to uninstall and reinstall using the tips on this forum

3. I"m wondering why you changed your app when the last one worked fine and this seems to have a ton of issues...

Did you restart your phone at step 5?

Yes

What I expected to happen

The playlist to load

What actually happened

Nothing and my premium subscription is a total waste without this playlist

My phone

Droid Bionic

My provider and country

Verizon, USA

My username

steviebonez

[caffeinedepende]

Description

New version of Spotify cannot use external SD card

A more detailed description, using numbered steps

1. Logged out of spotify

2. Pressed menu button to set external SD location as per the old version

3. Looked in Spotify settings for an option to set the external SD location

Did you restart your phone at step 5?

Y

What I expected to happen

There would be an option to specify the external SD card as the place to store all my offline playlists.

What actually happened

This is no option; my internal SD card filled up.

My phone

Samsung Galaxy SII w/ICS (via CM9)

My provider and country

T-Mobile, UK

My username

staghioff

[Ezorami]

Description

Spotify automatically starts playing when I remove my handsfree

A more detailed description, using numbered steps

1. Listening to spotify, I got a call

2. SInce my handsfree is annoying, i unplugged it to answer the call

3. Spotify usually PAUSES when a handsfree is unplugged, but since the last release it also UN-PAUSES when doing it.

4. Result 1: When talking on the phone (after removing my handsfree), I hear music in the background

5. Result 2: When I pause Spotify and remove my handsfree to put my phone away, music starts playing loudly from my cellphone speakers

Did you restart your phone at step 5?

Yes

What I expected to happen

Everything would be just peachy ^^

What actually happened

Nothing

My phone

HTC Hero

My provider and country

Telenor, Sweden

My username

Ezorami

[Skelett666]

I have this too.

[Alden]

Description

When a song is playing and I receive a notification the song pauses but it does not resume after the notification sound ends.  This is particularly troubling while driving as I don't want to have to manually restart my music each time I receive a text.

A more detailed description, using numbered steps

1. Play Song

2. Receive Text / Other Notification

3. Song does not Resume

Did you restart your phone at step 5?

Yes

What I expected to happen

Music should continue playing after the notification sound has stopped.

What actually happened

The music did not restart and I had to manually restart it.

My phone

CDMA Galaxy Nexus, ICS 4.04

My provider and country

Verizon

My username

aldenpotamus

[Bluenono]

Description

Spotify auto resumes after a phone call

A more detailed description, using numbered steps

1. Spotify paused when I received a phone call

2. I unplugged my earphones and answered the call

3. When I hung up Spotify auto resumed playing over the phone speaker

Did you restart your phone at step 5?

N

What I expected to happen

The old client did not auto resume so I had time to plug my earphones back in. After that I could press play to resume playing music.

What actually happened

Spotify auto resumed before I could plug in my earphones and started playing over the phone speaker. (And yes, that's a great way to annoy a lot of people on a rush hour train...)

My phone

Sony Xperia S

[shchmue]

Description

Since the newest mobile update, "Local Files" syncs successfully to the device, but does not appear anywhere in the app. It seems I have to move those items to playlists I create myself to access them - there is no "Local Files" list on the app.

What I expected to happen

"Local Files" to be listed either with the other playlists or as a separate section of the app.

What actually happened

Songs sync but are not accessible unless I add them to my own playlists.

My phone

Galaxy S II

My provider and country

T-Mobile US

My username

shchmue

[martea_]

Description

When i play music the screen stucks on the first played song, on the Player(fullscreen) when i switch song nothing is changed. 

A more detailed description, using numbered steps

1.start spotify

2.enter any of my lists 

3.play top song

4.enter player in full screen

5. switch song

6. the song doesnt change at the play, not the image either

Did you restart your phone at step 5?

yeah, but you should not have to restart your phone to have a fully functional application

What I expected to happen

the images change, and title of artist and song title shoulve changed.

What actually happened

Nothing stuck at the first song played.

My phone

Eg. Galaxy Nexus, ICS 4.04, etc.

My provider and country

Eg. AT&T, US; or Telia, Sweden

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

NB: Attach screenshots if possible.

[rmrd]

Description

Starting any playlist will play only the first song. When the queue moves to the second track in the playlist, it appears to "play" but no audio is heard. I have to manually move forward or back a track, let it play for 1 second, then move back to the track that originally came next in the queue. This occurs for EVERY new track in the playlist.

A more detailed description, using numbered steps

Cleared data, uninstalled app, re-installed app. No change.

Did you restart your phone at step 5?

Yes.

What I expected to happen

I expected the playlist to play the next song in the queue automatically, as it has done for months prior to the latest update.

What actually happened

The next track in the playlist does not play properly unless I manually switch tracks and then go back to that track.

My phone

Xperia Play, 2.3.5

My provider and country

Verizon

[tallowman]

I'll try posting here as I don't seem to be getting a response elsewhere.

Since last week, any new playlists I have added to my Android have dissapeared. If my spotify app is activated where I don't have a wireless conenction, then the new playlists will disappear from my Android. 

Is anyone looking into these problems at all? I am paying for this service, it would be nice to get some response. 

[tdwright]

Description

App occasionally slips into a minimally responsive state. Can't confirm a pattern, but appears to be either when an internet connection is lost (even for downloaded playlists) or when the screen is automatically turned off.

A more detailed description, using numbered steps

1. Listening to a song

2. Song suddenly stops

3. Pressing pause / play does nothing (even after reconnecting to the net)

4. Playlists / What's New etc all fail to render - just big blank white screens

5. To restore any functionality a forced stop is required.

Did you restart your phone at step 5?

Y

What I expected to happen

App should not cut out at all for DLed playlists. Should start playing again after connection is restored. Should never (under any circumstances) require a forced stop.

What actually happened

Music stops and won't start again without a forced stop.

My phone

Pantech Element

My provider and country

Wifi only. UK.

My username

tdwright

Please let me know how to fix this. I feel like a right mug paying and extra £5/mo for an app as buggy as this.

[shawnrudd]

No reply from Spotify Tech Support or Development yet on this topic?  Wow!!  This is the first issue I've had with Spotify since using their Premium service on and off for a year.  Do they care about their Premium subscribers?

[olavjunior]

---

@Kalliban wrote:

Description

The app seems to go onlineand offline at will and songs stop playing at random. Even the downloaded songs and even if the app is set to offline mode. 

A more detailed description, using numbered steps

1. I used the preview version, everything worked fine.

2. I uninstalled the preview version, cleaned data and even emptied my phones cache.

3. I installed the version from the play store.

AND

1. I bought a new phone

2. I installed the version from the play store

What I expected to happen

The songs should play continously, especially the downloaded playlists in offline mode.

What actually happened

The app goes online and offline at will and the songs stop playing. Even the downloaded playlists and no matter if I'm in offline mode or not. When it stops playing, my playlists dissapear from the list and reapperas after going back and forth.

My phone:

HTC Desire HD, and Samsung Galaxy S III

My provider and country:

Tele2, Sweden

PS. More info and confirmations from other people in this thread.

---

I'm having the same issue.

I thought it might be due to keeping the downloaded songs on external sd (not wiping the old install, keeping the setting - not possible to change with the new version).

-Wiped all, did a clean install.

-The only setting I changed was play with extreme quality.

-So far, all well. Played a couple of songs flawlessly.

-Then chose to download the playlist. After one song was downloaded I played that one, and after a couple of minutes of playing, Spotify went "offline" and stopped playing. Tapping another song started playback right away. Chose to un-download the playlist, and is now currently playing just fine.

Conclusion: It may seem that the issue with Spotify stopping playback/going "offline" is something related how this version handles the downloaded playlists. I didn't have this issue with the preview version (been using that up til now, but figured I had to find the reason for this bug).

PS! This is another bug then the one mention by other here where the sound disappears. Still experiences that one. 

[davebunyea]

I'm having the same problem as I type this. First song of playlist just ended and now there is silence. Please help!

[Goodman]

Hi all.

Just wanted to drop in and let you know we've been collecting all your feedback form this topic. We really appreciate you posting all this information; it gives us a lot of things to troubleshoot and look into.

Please keep the feedback coming!

[personanongrata]

YAY!  please keep the feedback coming guys!  you guys are doing such an awesome job!  we're finally getting close to seeing that there may be some problems with our android app that we may one day start looking into!  YAY!  but first, we have to make sure we can broadcast every song you listen to to google+.  stay tuned!  yay!

you've been dorped.