Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48175 Views
  • 66 replies
  • 25 likes
  • 48175 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880519 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880519 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26954 Views
  • 4 replies
  • 0 likes
  • 26954 Views
  • 4 replies
  • 0 likes

Songs not downloading

I hard reset my device yesterday. Got everything installed, but I am unable to download my songs. Since yesterday it's been a pain to download songs. It used to be quick, but after hours I barely reached 43% and we are talking about a 50mb connection...

  • Music Fan
  • I hard reset my device yesterday. Got everything installed, but I am unable to download my songs. Since yesterday it's been a pain to download songs. It used to be quick, but after hours I barely rea...
  • KatesHere
  • Community Legend
  • 1426 Views
  • 16 replies
  • 0 likes
  • 1426 Views
  • 16 replies
  • 0 likes

Spotify and SD-Card... the neverending sage of failure

Dear Spotify, First of all. I love your services. I've been using your services for years. And still it's my best spend money every month. However there seems to be a glitch in my experience.. Recently i switched phones. Since my old one broke. It's ...

  • Newbie
  • Dear Spotify,   First of all. I love your services. I've been using your services for years. And still it's my best spend money every month. However there seems to be a glitch in my experience...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

PROBLEM WITH SD CARD

I removed the SD card and now all saved songs are gone.Please, help me.

  • Newbie
  • I removed the SD card and now all saved songs are gone. Please, help me.
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Glitchy

Spotify Isso glitchy I can't even listen to it.I have to use one of my other players to listen to music.I have unlimited 4G and high speed wifi at home and its still **bleep**. I left google play because of this but I guess I may be going back.

  • Newbie
  • Spotify Isso glitchy I can't even listen to it. I have to use one of my other players to listen to music. I have unlimited 4G and high speed wifi at home and its still **bleep**. I left google play...
  • 494 Views
  • 0 replies
  • 0 likes
  • 494 Views
  • 0 replies
  • 0 likes

Home screen on htc m?

I used to be able to see the songs that were playing and skip forward and backwards whilst my phone was locked. Any ideas as this has disappeared

  • Newbie
  • I used to be able to see the songs that were playing and skip forward and backwards whilst my phone was locked. Any ideas as this has disappeared
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

samsung gear s3 streaming

So i just realized that when i open my spotify (premium) in my s3, there are only 2 mode choices: "remote" and "stream over wifi". remote allows me to play the music on the phone by controlling it through my gear while streaming over wifi allows me t...

  • Newbie
  • So i just realized that when i open my spotify (premium) in my s3, there are only 2 mode choices: "remote" and "stream over wifi".   remote allows me to play the music on the phone by controll...
  • 930 Views
  • 0 replies
  • 0 likes
  • 930 Views
  • 0 replies
  • 0 likes

where is "my library"?

in my app there isn't "my library"....i have account premium on my asus zenfone 2 ze550ml android 5.0what can i do???? thx Lorenzo

  • Casual Listener
  • in my app there isn't "my library"....i have account premium on my asus zenfone 2 ze550ml android 5.0 what can i do????   thx   Lorenzo
  • Clickon87
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

CANT DOWNLOAD

In my settings there isnt a download setting....I have the update 7.5.0.1076 and the current update is 7.5.0.1079..Is this the problem?....it doesnt let me update the app...PLEASE HELP ME

  • Newbie
  • In my settings there isnt a download setting....I have the update 7.5.0.1076 and the current update is 7.5.0.1079..Is this the problem?....it doesnt let me update the app...PLEASE HELP ME
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Additional Songs Play After Playlist Finishes

Super annoying, my Spotify app recently updated. Now when I start one of my Playlist, instead of Spotify playing the full list of songs and then stopping it plays my Playlist and then just moves to random songs afterwards. Considering I typically tur...

  • Newbie
  • Super annoying, my Spotify app recently updated. Now when I start one of my Playlist, instead of Spotify playing the full list of songs and then stopping it plays my Playlist and then just moves to r...
  • shweeney
  • Roadie
  • 1031 Views
  • 1 replies
  • 1 likes
  • 1031 Views
  • 1 replies
  • 1 likes

Bluetooth Issue

Hi,I have a problem with my phone (Android LG K500K) connecting to my car (Mazda CX-5). The phone connects or reconnect each time and I can see the current track Spotify is playing on the car's screen, but unless I go into the Spotify app on my phone...

  • Newbie
  • Hi, I have a problem with my phone (Android LG K500K) connecting to my car (Mazda CX-5). The phone connects or reconnect each time and I can see the current track Spotify is playing on the car's scr...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

añadir canciones a favoritos

no puedo añadir canciones a favoritos ni borrarlas pero puedo añadirlas a mis playlists. ¿Que hago?

  • Newbie
  • no puedo añadir canciones a favoritos ni borrarlas pero puedo añadirlas a mis playlists. ¿Que hago?
  • 1316 Views
  • 0 replies
  • 1 likes
  • 1316 Views
  • 0 replies
  • 1 likes

Jersey, U.K not available in my country?

Hello, I want to get Spotify premium so I can listen offline while I travel on my Samsung S4, however when I go to download it it says it's 'not available in my country', despite none of my friends having the same issue. I live in Jersey, U.K. Any id...

  • Casual Listener
  • Hello,    I want to get Spotify premium so I can listen offline while I travel on my Samsung S4, however when I go to download it it says it's 'not available in my country', despite none ...
  • Joe
  • Community Legend
  • 1694 Views
  • 3 replies
  • 0 likes
  • 1694 Views
  • 3 replies
  • 0 likes

Solved!! Music stops

When i'm listening spotify, in sony's Phone, the music are always stoping, and i'm with good net. why?

  • Casual Listener
  • When i'm listening spotify, in sony's Phone, the music are always stoping, and i'm with good net. why?
  • Lcc24
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

Android App Settings Greyed Out

Hello, Spotify mobile app on android desyncronizes my offline tracks every time my phone's battery dies. This by itself is a big problem but one I have dealt with so far by uninstalling/reinstalling. However, after the last time this happened I have ...

  • Casual Listener
  • Hello,   Spotify mobile app on android desyncronizes my offline tracks every time my phone's battery dies. This by itself is a big problem but one I have dealt with so far by uninstalling/rein...
  • Jed1314
  • Casual Listener
  • 5162 Views
  • 2 replies
  • 1 likes
  • 5162 Views
  • 2 replies
  • 1 likes

Android 7.0 blocked screen album and controls

In Android 6.0 after locking phone I was able to control music from Spotify (nice background and album art as lock screen). The same style as default Android Music app. But now in Android 7.0 the only posibility to control music on lock screen is to ...

  • Casual Listener
  • In Android 6.0 after locking phone I was able to control music from Spotify (nice background and album art as lock screen). The same style as default Android Music app. But now in Android 7.0 th...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Music Folder (Android)

How i can change the Music folder from spotify on my Android-device?

  • Newbie
  • How i can change the Music folder from spotify on my Android-device?
  • Joe
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs from the last to the first

Hi everyone! I've a Asus zenfone 3 and I would like to know how I can sort my playlist from the latest song I added in my playlist.Tank to everyone!

  • Newbie
  • Hi everyone! I've a Asus zenfone 3 and I would like to know how I can sort my playlist from the latest song I added in my playlist. Tank to everyone!
  • Joe
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto deletion

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

  • Casual Listener
  • Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.
  • Aropruett
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes