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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111202 Views

26 replies

3 likes

  • 111202 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223730 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223730 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580929 Views

79 replies

3 likes

  • 580929 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478316 Views

577 replies

40 likes

Account
Free
  • 478316 Views
  • 577 replies
  • 40 likes

Saving offline music to sd card

I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The problem, however, is that there is no storage setting in my app at ...

Casual Listener

I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The pr...

630 Views

0 replies

0 likes

  • 630 Views
  • 0 replies
  • 0 likes

Spotify Hi-Fi?

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I much prefer Spotify. I attempted to upgrade, but I got...

Music Fan

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I muc...

CMG131

Casual Listener

6177 Views

2 replies

0 likes

  • 6177 Views
  • 2 replies
  • 0 likes

Everything is wrong

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of.When ever I first open the app it takes at least 5 min ...

Newbie

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of. ...

597 Views

0 replies

0 likes

  • 597 Views
  • 0 replies
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Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

Casual Listener

Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...

user-removed

Not applicable

1629 Views

3 replies

1 likes

  • 1629 Views
  • 3 replies
  • 1 likes

No Podcast Feature

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

Casual Listener

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

507 Views

0 replies

0 likes

podcast
Shows
  • 507 Views
  • 0 replies
  • 0 likes

Problems with wifi/ mobile data

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically lock my phone but despite my data or Wi-Fi still being...

Newbie

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically loc...

545 Views

0 replies

0 likes

  • 545 Views
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  • 0 likes

Sarki kullanilamiyor

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

Regular

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

1187 Views

0 replies

0 likes

  • 1187 Views
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Downloaded songs

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too big! If I delete that one, what will happen? thanks...

Newbie

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too ...

itu_

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Spotify logo while listening music

Hi, The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quickly access to the app. Can anyone confirm if this option is n...

Casual Listener

Hi,   The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quick...

markusandrik

Casual Listener

593 Views

2 replies

0 likes

  • 593 Views
  • 2 replies
  • 0 likes

Solved!! spotify app will stop when using chrome browser?

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it will stop the music and close Spotify. If I do the ...

Casual Listener

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it ...

AciDCooL

Newbie

6257 Views

5 replies

1 likes

  • 6257 Views
  • 5 replies
  • 1 likes

Solved!! Library Dowbload

I have a little question:when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downloads all your songs in the library again? I think that...

Casual Listener

I have a little question: when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downlo...

user-removed

Not applicable

973 Views

3 replies

0 likes

  • 973 Views
  • 3 replies
  • 0 likes

Downloaded playlist not adding new songs

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this playlist but my phone will not downloaded the new son...

Casual Listener

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this pl...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Save last position/track in album or playlist?

Hello, is there a way to save the current or last listened track in a album? If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to some music and switch back to the last postiion/track of the audiobook...

Casual Listener

Hello,   is there a way to save the current or last listened track in a album?   If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to s...

EssenceBlue

Newbie

2160 Views

2 replies

14 likes

  • 2160 Views
  • 2 replies
  • 14 likes

Maximum Frustration with Spotify App

Hi, I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need:To Set a Device in Spotify Admin(Which does not result in an email sent through)Therefore I log into Fac...

Casual Listener

Hi,   I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need: To Set a Device in Spotify Admin (Which ...

369 Views

0 replies

0 likes

  • 369 Views
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  • 0 likes

Backing up a Samsung Galaxy Edge

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

Newbie

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

New Spotify Update and what is wrong with "ME"

Hey Peeps,just wanted to ask what in the world is going on with the new spotify update. First of all, i cant go to artists and select show downloaded only, it shows me none, but then i remove the filters and suddenly there are some donwloaded albums....

Newbie

Hey Peeps, just wanted to ask what in the world is going on with the new spotify update.   First of all, i cant go to artists and select show downloaded only, it shows me none, but then i rem...

mackrider21

Newbie

1829 Views

3 replies

2 likes

  • 1829 Views
  • 3 replies
  • 2 likes

changing payment information

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expiration of my card into the appropriate box. I've tried...

Newbie

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expirat...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Failed connect with facebook

Okay, I'm having a little problemYear ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spotify automatically try to log me with using Facebook b...

Visitor

Okay, I'm having a little problem Year ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spot...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Local data files won't sync

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and install on both of them, but no luck... It is just ...

Newbie

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and ...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

All offline playlists deleted. AGAIN!!!!!!

So once again, all my downloaded for offline listening playlists have been deleted from my phone.And yet again I have to redownload them. My expense, my time. Garbage app, garbage service and support, same garbage bugs repeating and reappearing over ...

Roadie

So once again, all my downloaded for offline listening playlists have been deleted from my phone. And yet again I have to redownload them. My expense, my time.   Garbage app, garbage service ...

user-removed

Not applicable

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes