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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Superuser Contribution Running playlist doesn't work

I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection.I have Lenovo P2. I restarted the phone and reinstalled Spotify. Can you help?

  • Casual Listener
  • I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection. I have Lenovo P2. I restarted the phone and rein...
  • TimmiOlihen
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music downloaded a few days later disappear!!!

Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem . Thanks !!

  • Newbie
  • Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem ....
  • MonicaM_Bogota
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android.

Tengo problemas cuando ingreso a la app!En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar!Y cuando logro reproducir mi música, a me cierra el prog...

  • Newbie
  • Tengo problemas cuando ingreso a la app! En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar! Y...
  • MonicaM_Bogota
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Dont Have word or shows in Genres & Moods.

i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it. Thanks.

  • Regular
  • i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it.         Thanks.
  • nils010
  • Newbie
  • 2823 Views
  • 8 replies
  • 1 likes
  • 2823 Views
  • 8 replies
  • 1 likes

Solved!! Playlists rolls over to a "radio" automatically?

So here's the deal, I create a play list that I want to end at the last song. But for whatever reason it switches to some funky chinese radio station at the end of the last song. I'm using android and it happens when the screen saver is engaged. The ...

  • Casual Listener
  • So here's the deal, I create a play list that I want to end at the last song.  But for whatever reason it switches to some funky chinese radio station at the end of the last song.  I'm usin...
  • robataka
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Retai0ning play list til next year

I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?

  • Newbie
  • I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?
  • Joe
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Why does spotify keep pausing my songs after about 10 seconds when on my mobile?

So basically, until recently spotify worked fine for me, and i always plug my music into my speakers in my room. However, recently, spotify keeps pausing every single song on its own accord for no reason at all, but only on my mobile device. I've tri...

  • Newbie
  • So basically, until recently spotify worked fine for me, and i always plug my music into my speakers in my room. However, recently, spotify keeps pausing every single song on its own accord for no re...
  • Joe
  • Community Legend
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Bluetooth track info not displaying on Pixel XL or Galaxy s7. Avrcp

Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo.Problem occurs on my pixel XL and when I had a Samsung galaxy s7.Works fine on my old LG G4.Google play music app also displays the info fine.Tried with Sp...

  • Casual Listener
  • Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo. Problem occurs on my pixel XL and when I had a Samsung galaxy s7. Works fine on my old LG G4. Go...
  • 1246 Views
  • 0 replies
  • 8 likes
  • avrcp
    bluetooth
    Car
  • 1246 Views
  • 0 replies
  • 8 likes

Superuser Contribution problème de synchronisation sur samsung

Bonjourj'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sdmerci d'avance pour votre tempsps: pour des raison professionnels ...

  • Casual Listener
  • Bonjour j'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sd merci d'ava...
  • agentH
  • Casual Listener
  • 530 Views
  • 4 replies
  • 0 likes
  • 530 Views
  • 4 replies
  • 0 likes

Gear S3 Offline Question.

Hello, Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone around? I've got spotify working on my S3, but dont really want to ca...

  • Newbie
  • Hello,    Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone aro...
  • Joe
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pitch slow p9 lite

In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it.It does not happen with stream songs.I have no equalizer in the system and I have disabled automatic gain control...

  • Casual Listener
  • In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it. It does not happen with stream songs. I have no equalizer in the s...
  • spinus1
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

SD Card Storage

Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button is gone. What do I? Please Please help

  • Casual Listener
  • Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button...
  • Gwendalynn
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Just uograded to premium, and the ads still plays istelf on repeat!!!

I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else having the same issue as I am???

  • Casual Listener
  • I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else havin...
  • Joe
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Why am i getting charged 2 times a month!!!!!!

Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. Atleast an email. Someone please fix this or to tida...

  • Newbie
  • Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. A...
  • Joe
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Search function not working in android app

I can type in something but when I press enter or the search button nothing happens.

  • Casual Listener
  • I can type in something but when I press enter or the search button nothing happens.
  • kirashi
  • Community Legend
  • 2262 Views
  • 3 replies
  • 0 likes
  • 2262 Views
  • 3 replies
  • 0 likes

Features Disabled

I have Spotify Premium after i recently factory reset my device and went to the settings most of the options were greyed out. I wanted to change the Sound Quality when i noticed this. Any idea what i could do?

  • Regular
  • I have Spotify Premium after i recently factory reset my device and went to the settings most of the options were greyed out. I wanted to change the Sound Quality when i noticed this. Any idea what i...
  • EA161
  • Regular
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Musica en pausa

Cada vez que salgo de la aplicación en mi celular, la canción deja de reproducir. Hasta que regreso a la app vuelve a reproducir y pasa 3 a 4 veces por canción.Como puedo arreglarlo??

  • Newbie
  • Cada vez que salgo de la aplicación en mi celular, la canción deja de reproducir. Hasta que regreso a la app vuelve a reproducir y pasa 3 a 4 veces por canción. Como puedo arreglarlo??
  • Julian
  • Moderator
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
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Song play count

Is anyone else having issues when looking at artists showing that their most popular songs show a play count of less than a thousand? (Every song's play count shows < 1,000) it shows this on every artist that I've looked at.

  • Visitor
  • Is anyone else having issues when looking at artists showing that their most popular songs show a play count of less than a thousand? (Every song's play count shows < 1,000) it shows this on every...
  • user-removed
  • Not applicable
  • 1699 Views
  • 5 replies
  • 0 likes
  • 1699 Views
  • 5 replies
  • 0 likes