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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115138 Views

27 replies

4 likes

  • 115138 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231514 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231514 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590922 Views

79 replies

3 likes

  • 590922 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485501 Views

580 replies

42 likes

Account
Free
  • 485501 Views
  • 580 replies
  • 42 likes

Spotify Hi-Fi?

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I much prefer Spotify. I attempted to upgrade, but I got...

Music Fan

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I muc...

CMG131

Casual Listener

6191 Views

2 replies

0 likes

  • 6191 Views
  • 2 replies
  • 0 likes

Everything is wrong

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of.When ever I first open the app it takes at least 5 min ...

Newbie

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of. ...

602 Views

0 replies

0 likes

  • 602 Views
  • 0 replies
  • 0 likes

Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

Casual Listener

Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...

user-removed

Not applicable

1635 Views

3 replies

1 likes

  • 1635 Views
  • 3 replies
  • 1 likes

No Podcast Feature

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

Casual Listener

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

510 Views

0 replies

0 likes

podcast
Shows
  • 510 Views
  • 0 replies
  • 0 likes

Problems with wifi/ mobile data

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically lock my phone but despite my data or Wi-Fi still being...

Newbie

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically loc...

546 Views

0 replies

0 likes

  • 546 Views
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Sarki kullanilamiyor

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

Regular

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

1192 Views

0 replies

0 likes

  • 1192 Views
  • 0 replies
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Downloaded songs

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too big! If I delete that one, what will happen? thanks...

Newbie

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too ...

itu_

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Spotify logo while listening music

Hi, The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quickly access to the app. Can anyone confirm if this option is n...

Casual Listener

Hi,   The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quick...

markusandrik

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

Solved!! spotify app will stop when using chrome browser?

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it will stop the music and close Spotify. If I do the ...

Casual Listener

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it ...

AciDCooL

Newbie

6264 Views

5 replies

1 likes

  • 6264 Views
  • 5 replies
  • 1 likes

Solved!! Library Dowbload

I have a little question:when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downloads all your songs in the library again? I think that...

Casual Listener

I have a little question: when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downlo...

user-removed

Not applicable

980 Views

3 replies

0 likes

  • 980 Views
  • 3 replies
  • 0 likes

Downloaded playlist not adding new songs

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this playlist but my phone will not downloaded the new son...

Casual Listener

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this pl...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Save last position/track in album or playlist?

Hello, is there a way to save the current or last listened track in a album? If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to some music and switch back to the last postiion/track of the audiobook...

Casual Listener

Hello,   is there a way to save the current or last listened track in a album?   If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to s...

EssenceBlue

Newbie

2169 Views

2 replies

14 likes

  • 2169 Views
  • 2 replies
  • 14 likes

Maximum Frustration with Spotify App

Hi, I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need:To Set a Device in Spotify Admin(Which does not result in an email sent through)Therefore I log into Fac...

Casual Listener

Hi,   I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need: To Set a Device in Spotify Admin (Which ...

371 Views

0 replies

0 likes

  • 371 Views
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Backing up a Samsung Galaxy Edge

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

Newbie

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

326 Views

0 replies

0 likes

  • 326 Views
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New Spotify Update and what is wrong with "ME"

Hey Peeps,just wanted to ask what in the world is going on with the new spotify update. First of all, i cant go to artists and select show downloaded only, it shows me none, but then i remove the filters and suddenly there are some donwloaded albums....

Newbie

Hey Peeps, just wanted to ask what in the world is going on with the new spotify update.   First of all, i cant go to artists and select show downloaded only, it shows me none, but then i rem...

mackrider21

Newbie

1835 Views

3 replies

2 likes

  • 1835 Views
  • 3 replies
  • 2 likes

changing payment information

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expiration of my card into the appropriate box. I've tried...

Newbie

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expirat...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Failed connect with facebook

Okay, I'm having a little problemYear ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spotify automatically try to log me with using Facebook b...

Visitor

Okay, I'm having a little problem Year ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spot...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Local data files won't sync

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and install on both of them, but no luck... It is just ...

Newbie

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

All offline playlists deleted. AGAIN!!!!!!

So once again, all my downloaded for offline listening playlists have been deleted from my phone.And yet again I have to redownload them. My expense, my time. Garbage app, garbage service and support, same garbage bugs repeating and reappearing over ...

Roadie

So once again, all my downloaded for offline listening playlists have been deleted from my phone. And yet again I have to redownload them. My expense, my time.   Garbage app, garbage service ...

user-removed

Not applicable

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Unable to rearrange songs in a playlist:(

I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it icon meaning "no", and on my phone I don't even get ...

Newbie

I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it i...

332 Views

0 replies

1 likes

  • 332 Views
  • 0 replies
  • 1 likes