Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5386 Views

0 replies

6 likes

  • 5386 Views
  • 0 replies
  • 6 likes

Update issues

With the update I can't seem to find a place to access all my songs that I am following. Before the update it was as easy as going to my songs and it would ask me if I wanted to look at it by songs by albums by artist etcetera

Casual Listener

With the update I can't seem to find a place to access all my songs that I am following. Before the update it was as easy as going to my songs and it would ask me if I wanted to look at it by songs b...

Iyoseph35

Casual Listener

490 Views

6 replies

0 likes

  • 490 Views
  • 6 replies
  • 0 likes

Solved!! Offline premium

I can't listen to my saved music offline. What's wrong?

Casual Listener

I can't listen to my saved music offline. What's wrong?

Lucyyy07

Casual Listener

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Missing Library

Hey guys, I just had a question and was wondering if I could get some help. After my phone downloaded the latest update, it took the library category out and replaced it with a category called "me". I click on it and it shows the songs I've downloade...

Casual Listener

Hey guys, I just had a question and was wondering if I could get some help. After my phone downloaded the latest update, it took the library category out and replaced it with a category called "me". ...

nmcelroy906

Newbie

831 Views

3 replies

2 likes

  • 831 Views
  • 3 replies
  • 2 likes

I can't find all my downloaded songs

I can't search my songs anymore in just one list. After the last update, when I go to "Me", there's just Playlists, Suggested Mixes and Recently Played I like the last version where I can see all my songs and play them all in shuffle. But now I just ...

Newbie

I can't search my songs anymore in just one list. After the last update, when I go to "Me", there's just Playlists, Suggested Mixes and Recently Played 😞 I like the last version where I can see all ...

Joe

Community Legend

1467 Views

3 replies

1 likes

  • 1467 Views
  • 3 replies
  • 1 likes

Log in issues.

My account kept logged out after i exit spotify. What can i do?

Visitor

My account kept logged out after i exit spotify. What can i do?

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes

S7 got hot and drained battery FAST

Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never stopped playing. I tried to close the app and whil...

Regular

Using Spotify yesterday my phone was hot and drained the battery in about 4 hours. It was connected to my Bluetooth speaker. I tried to go into the app and the screen stayed black but the music never...

Ssyd

Regular

581 Views

4 replies

0 likes

  • 581 Views
  • 4 replies
  • 0 likes

Solved!! Song is FAST

I don't why, but some songs that I play is 2x faster than the original (the way it should sound). I noticed this after downloading them for offline. Anyone has any fix for this? Thanks!

Newbie

I don't why, but some songs that I play is 2x faster than the original (the way it should sound). I noticed this after downloading them for offline. Anyone has any fix for this? Thanks!

user-removed

Not applicable

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Creating Playlists on my Android TV

I have a Android Smart TV and an Android cellphone. I can crate and manage playlists on the phone however these options are no available on my TV. I can select songs and they appear in My Music however there does not appear to be a way to crate a pla...

Regular

I have a Android Smart TV and an Android cellphone. I can crate and manage playlists on the phone however these options are no available on my TV. I can select songs and they appear in My Music howev...

924 Views

0 replies

0 likes

  • 924 Views
  • 0 replies
  • 0 likes

Solved!! Não aparece a opção de importar.

Não aparece a opção de importar as músicas do próprio celular.

Newbie

Não aparece a opção de importar as músicas do próprio celular.

NoriDias

Newbie

5941 Views

3 replies

9 likes

  • 5941 Views
  • 3 replies
  • 9 likes

"Pay by mobile" is still available?

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

Newbie

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

kaysrel05

Newbie

739 Views

3 replies

0 likes

  • 739 Views
  • 3 replies
  • 0 likes

disable recommended songs?

In a few of my playlists it will start playing recommended songs instead of the songs in my playlist is there any way to disable this

Newbie

In a few of my playlists it will start playing recommended songs instead of the songs in my playlist is there any way to disable this

anon-ny

Casual Listener

35373 Views

6 replies

2 likes

  • 35373 Views
  • 6 replies
  • 2 likes

Syncing Local Files to Mobile

So after giving up Spotify 6 months ago due to the lack of diversity I decided to come back again when they offered some sort of promo. I used to be able to sync my local files to mobile with no issues as long as both my desktop Spotify and mobile Sp...

Casual Listener

So after giving up Spotify 6 months ago due to the lack of diversity I decided to come back again when they offered some sort of promo. I used to be able to sync my local files to mobile with no issu...

Joe

Community Legend

635 Views

1 replies

0 likes

local files
Local tracks
Mobile
  • 635 Views
  • 1 replies
  • 0 likes

New update: how do I shuffle my downloaded songs now?

What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download?What a weird change.

Casual Listener

What I used to do most of the time is I'd go to my library, all songs, filter by downloaded, shuffle. Now the library is gone... Does that mean I have to favourite all the songs I download? What a w...

Novocaine

Casual Listener

1373 Views

4 replies

0 likes

  • 1373 Views
  • 4 replies
  • 0 likes

Spotify always logout and need relogin every sunday

Dear SpotifyMy spotify alwasy doing like that and cannot play my offline data after relogin. This was happen two week.Thanks

Casual Listener

Dear Spotify My spotify alwasy doing like that and cannot play my offline data after relogin. This was happen two week. Thanks

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Bugged player UI

Kindly looks at my screenshots. My UI became like this after I updated the app like a week ago.I already tried doing a clean reinstallation and even tried clearing the cache of my phone, issue still persists.No problem with playing music. I just find...

Newbie

Kindly looks at my screenshots. My UI became like this after I updated the app like a week ago. I already tried doing a clean reinstallation and even tried clearing the cache of my phone, issue st...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

[Android][Other] Problems with android app

After its last update, android app does not work properly. It can not read playlist downloaded in sd card memory, always is downloading songs, when finished starts again. very annoying because I'm paying for a service that is becoming unreliable.

Visitor

After its last update, android app does not work properly. It can not read playlist downloaded in sd card memory, always is downloading songs, when finished starts again. very annoying because I'm pa...

334 Views

0 replies

0 likes

Android
Other
  • 334 Views
  • 0 replies
  • 0 likes

Android bug fix needed upcoming first song issue

When music is playing and you're viewing the album art full screen. You touch the top right of that view to access the upcoming songs list. Here you can change the order of upcoming songs. If you take any song after the first song and move it to the ...

Newbie

When music is playing and you're viewing the album art full screen. You touch the top right of that view to access the upcoming songs list. Here you can change the order of upcoming songs. If you tak...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Android audio routing messed up since 7.0.0.1369

Hi people, I've encountered a serious audio routing problem on my device since version 7.0.0.1369. It's the same on version 7.0.0.1371. What's the problem? I use Spotify together with Waze navigation all the time. My phone is connected with a 3,5mm j...

Roadie

Hi people,   I've encountered a serious audio routing problem on my device since version 7.0.0.1369. It's the same on version 7.0.0.1371.   What's the problem? I use Spotify together wi...

deechtewber

Roadie

697 Views

3 replies

0 likes

  • 697 Views
  • 3 replies
  • 0 likes

Does anyone actually get the new Adroid app to work at all?

I surely don't. It takes several minutes to load my playlists. Not once but EVERY SINGLE TIME I TRY!!!!!!!!!!!!What the **bleep** is the point in replacing an app that worked just fine with one that doesn't function at all. Spotify always had the edg...

Roadie

I surely don't. It takes several minutes to load my playlists. Not once but EVERY SINGLE TIME I TRY!!!!!!!!!!!! What the **bleep** is the point in replacing an app that worked just fine with one t...

geirhong

Roadie

1417 Views

14 replies

0 likes

  • 1417 Views
  • 14 replies
  • 0 likes

Reset smartphone

Perco playlists baixadas se formatar celular?

Casual Listener

Perco playlists baixadas se formatar celular?

FelipeSG97

Casual Listener

729 Views

4 replies

0 likes

  • 729 Views
  • 4 replies
  • 0 likes