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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 838 Views
  • 0 replies
  • 4 likes

Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

  • Casual Listener
  • En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...
  • Edii_Tkd
  • Casual Listener
  • 9623 Views
  • 7 replies
  • 1 likes
  • 9623 Views
  • 7 replies
  • 1 likes

Problème de connexion a Spotify Prenium

Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium.Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.

  • Regular
  • Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium. Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.  
  • Angelina23
  • Regular
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Problem in downloaded songs.

I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists all downloaded but were unavailable to access and ...

  • Casual Listener
  • I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists...
  • Higor-HL7
  • Casual Listener
  • 687 Views
  • 4 replies
  • 1 likes
  • 687 Views
  • 4 replies
  • 1 likes

EQ from iOS to Android

So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that was present on iOS. The biggest problem here is th...

  • Newbie
  • So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Spotify deletes offline content, I lose money

Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three times as much money on downloading my music over and o...

  • Newbie
  • Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three tim...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! Galaxy S6 issues- Can't add song to playlist or start song radio

I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow. My issue has been strange. When I long press on a song and the menu pops which contains the following options:Nothing happens when I tap any of the options. I'v...

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  • Casual Listener
  • I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow.  My issue has been strange.   When I long press on a song and the menu pops w...
  • Joe
  • Community Legend
  • 871 Views
  • 5 replies
  • 0 likes
  • 871 Views
  • 5 replies
  • 0 likes

Samsung Galaxy Note 4 SD Card Issues

Hello Spotify Community. So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Music at the time), I would download songs on Google Play, and the...

  • Visitor
  • Hello Spotify Community.   So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Musi...
  • Joe
  • Community Legend
  • 4651 Views
  • 12 replies
  • 0 likes
  • 4651 Views
  • 12 replies
  • 0 likes

Solved!! test">

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  • Casual Listener
  • test
  • Joe
  • Community Legend
  • 976 Views
  • 2 replies
  • 0 likes
  • 976 Views
  • 2 replies
  • 0 likes

Issue with loading fail/timeout when app loads

Hello,I am having an issue with very long loading times and load failing when first opening the app and clicking on New Releases, searching by artist, or viewing recently played. This seemingly is happening everytime I first load the app. Artists, so...

  • Casual Listener
  • Hello, I am having an issue with very long loading times and load failing when first opening the app and clicking on New Releases, searching by artist, or viewing recently played. This seemingly i...
  • totalester
  • Newbie
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Hello

Hello ik have Pay for premium and Its not good case you help my

  • Casual Listener
  • Hello ik have Pay for premium and Its not good case you help my
  • Hubo
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se bloquea

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un samsung J5 prime 2016, tine unos meses de uso solam...

  • Casual Listener
  • Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un ...
  • Sadomaniac
  • Casual Listener
  • 3189 Views
  • 7 replies
  • 1 likes
  • 3189 Views
  • 7 replies
  • 1 likes

Solved!! Playlist Radio

I love Spotify a lot, but I keep getting random playlists being made that I can't delete and they're just plan annoying. How could I get rid of them?

  • Visitor
  • I love Spotify a lot, but I keep getting random playlists being made that I can't delete and they're just plan annoying. How could I get rid of them?
  • Hubo
  • Community Legend
  • 481 Views
  • 1 replies
  • 1 likes
  • 481 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't switch to SD card

Recently just delete over 1000 songs off my phone and now I can't download them back onto my SD card only internal storage already followed steps for a clean reinstall and I'm on the lastest version of Spotify and Android 6.0.1

  • Casual Listener
  • Recently just delete over 1000 songs off my phone and now I can't download them back onto my SD card only internal storage already followed steps for a clean reinstall and I'm on the lastest version ...
  • Erika
  • Roadie
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Spotify pausing after a random interval

I'm using 3 devices for my spotify, a computer, an ipod(for gym) and my phone (One Plus One). Whenever i play music on my phone it pauses the music after an x amount of listening (normally 10 to 40 seconds). I downloaded the playlist offline, disable...

  • Casual Listener
  • I'm using 3 devices for my spotify, a computer, an ipod(for gym) and my phone (One Plus One). Whenever i play music on my phone it pauses the music after an x amount of listening (normally 10 to 40 s...
  • Joe
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Spotify stops playing after a few songs

Hi. I just changed phone from iphone to Samsung galaxy 6 edge. After downloading spotify it stops playing after a few songs and then i have to enter the app again for the music to continue. I googled it, and it seems to be at solution to download an ...

  • Newbie
  • Hi. I just changed phone from iphone to Samsung galaxy 6 edge. After downloading spotify it stops playing after a few songs and then i have to enter the app again for the music to continue. I googled...
  • Joe
  • Community Legend
  • 713 Views
  • 2 replies
  • 1 likes
  • 713 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify on Tablet

It's now 2017, I was curious if the on demand privilege was still available for tablets. I'm afraid to update my Spotify on my tablet because I do not want the "shuffle play" as my only option. I want to be able to play a specific song at any given t...

  • Casual Listener
  • It's now 2017, I was curious if the on demand privilege was still available for tablets. I'm afraid to update my Spotify on my tablet because I do not want the "shuffle play" as my only option. I wan...
  • Erika
  • Roadie
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿por que se cierra spotify?

Llevo varios años con esta aplicación en mi moto pero últimamente se cierra de forma inesperada, cuando abro otra aplicación o cuando no estoy ocupando el celular y solo esta spotify funcionando, se cierra. ¿Porque se cierra?

  • Newbie
  • Llevo varios años con esta aplicación en mi moto pero últimamente se cierra de forma inesperada, cuando abro otra aplicación o cuando no estoy ocupando el celular y solo esta spotify funcionando, se ...
  • Erika
  • Roadie
  • 6531 Views
  • 1 replies
  • 0 likes
  • 6531 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download any music

Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !

  • Newbie
  • Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !
  • Jerzz
  • Casual Listener
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Music keeps on stuttering when connected to a bluetooth speaker

I've been using spotify for years now without any problems but recently when i connect my device (Note 2) on my car bluetooth speaker it stutters and jumps songs completely, i've tried reinstalling spotify 2 times both failed, tried to make a new con...

  • Newbie
  • I've been using spotify for years now without any problems but recently when i connect my device (Note 2) on my car bluetooth speaker it stutters and jumps songs completely, i've tried reinstalling s...
  • stupidunik
  • Newbie
  • 579 Views
  • 1 replies
  • 1 likes
  • 579 Views
  • 1 replies
  • 1 likes