Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Playlist disappeared

This morning I logged in and got a messege from spotify that I can't have more than 3 devices logged in into my account and that I can't have my downloaded music. I only use my account on my laptop and phone. I do not know what or why this happen, an...

  • Newbie
  • This morning I logged in and got a messege from spotify that I can't have more than 3 devices logged in into my account and that I can't have my downloaded music. I only use my account on my laptop a...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

No equalizer on Android

I recently upgraded to Nougat and my Spotify app is on version 7.2.0.1250 armv7.I can't find the inbuilt Spotify equalizer which I had before.Any help would be appreciated

  • Newbie
  • I recently upgraded to Nougat and my Spotify app is on version 7.2.0.1250 armv7. I can't find the inbuilt Spotify equalizer which I had before. Any help would be appreciated
  • Joe
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Solved!! Av receiver not showing under devices

My AV receiver is not coming up under devices on my Android even though they're connected to the same wifi. I have no problem connecting to the AV receiver from my iOS device.

  • Casual Listener
  • My AV receiver is not coming up under devices on my Android even though they're connected to the same wifi. I have no problem connecting to the AV receiver from my iOS device.
  • carrie83
  • Casual Listener
  • 4210 Views
  • 3 replies
  • 0 likes
  • 4210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Saltan canciones o se reinician todo el tiempo

Hola, ese es el tema, continuamente se saltan canciones, o si no a mitad de una cancion se reinicia y vuelve a sonar desde el principio, me pasa en Android como en ps4. Alguna idea??

  • Casual Listener
  • Hola, ese es el tema, continuamente se saltan canciones, o si no a mitad de una cancion se reinicia y vuelve a sonar desde el principio, me pasa en Android como en ps4. Alguna idea??
  • Lastmanxp1
  • Casual Listener
  • 1907 Views
  • 2 replies
  • 0 likes
  • 1907 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Family] Diffirent adress

I wanna add my brother but i cant remember to what i write my adress. What can i do for this situation?

  • Newbie
  • I wanna add my brother but i cant remember to what i write my adress. What can i do for this situation?
  • Maria_B
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canciones descargadas eliminadas

Hola, me vine de vacaciones y sabia que no iba a tener wifi, así que antes de salir de mi casa comenze a pagar spotify premiun para poder descargarlas en android. Hoy queriendo entrar a spotify se me había deslogiado, no se porque, me logie en la app...

  • Newbie
  • Hola, me vine de vacaciones y sabia que no iba a tener wifi, así que antes de salir de mi casa comenze a pagar spotify premiun para poder descargarlas en android. Hoy queriendo entrar a spotify se me...
  • Maria_B
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Android App - Frustrating and Useless

Hi,In my experience the app gets more unstable and buggy with each update. After the latest update the app is simply unusable.When pressed skip, the song transitions are now handled with a 3 second delay where both the previous and next song overlap ...

  • Regular
  • Hi, In my experience the app gets more unstable and buggy with each update. After the latest update the app is simply unusable. When pressed skip, the song transitions are now handled with a 3 sec...
  • 595 Views
  • 0 replies
  • 0 likes
  • Help please
    support
  • 595 Views
  • 0 replies
  • 0 likes

Sharing using Send To NOT WORKING

Hi all! I've been increasingly frustrated lately as I have been unable to share songs with friends. When I press the 3 dot menu and press Share I get the screen shown in the attachment instead of the regular "Send To" and "Post to" options. This has ...

  • Newbie
  • Hi all!   I've been increasingly frustrated lately as I have been unable to share songs with friends. When I press the 3 dot menu and press Share I get the screen shown in the attachment inste...
  • birdnorf
  • Newbie
  • 1072 Views
  • 7 replies
  • 1 likes
  • 1072 Views
  • 7 replies
  • 1 likes

[Android][NOW] Save playlists to SD card

I'm a premium user and have had 24 interventions with technical support about saving to my SD card. To date there is no solution for my Android phone to save my music to the SD card. My librariy has grown to the point my phone memory cannot support i...

  • Newbie
  • I'm a premium user and have had 24 interventions with technical support about saving to my SD card. To date there is no solution for my Android phone to save my music to the SD card. My librariy has ...
  • 300 Views
  • 0 replies
  • 0 likes
  • Android
    NOW
  • 300 Views
  • 0 replies
  • 0 likes

free trial

Where do i see how many days i have left?

  • Visitor
  • Where do i see how many days i have left?
  • OviiiOne
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Keep losing offline content?!

At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (resetting phone inbetween) formatting memory card, re...

  • Newbie
  • At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (re...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

7 day free premium

How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.

  • Visitor
  • How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.
  • Maxim
  • Spotify Star
  • 3926 Views
  • 1 replies
  • 0 likes
  • 3926 Views
  • 1 replies
  • 0 likes

Música nao disponivel

Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ...Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel .Preciso de ajuda , já fiz de tudo ...Obrigado e por favor me ajudam

  • Casual Listener
  • Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ... Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel . Preciso de ajuda , já f...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify causing large data bills on Android Auto

I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, playing the songs and lists that I downloaded via Wi...

  • Casual Listener
  • I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, p...
  • verdammteseele
  • Casual Listener
  • 1258 Views
  • 2 replies
  • 4 likes
  • 1258 Views
  • 2 replies
  • 4 likes

Streaming local files?

So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like the old days, I searched around and found out that ...

  • Newbie
  • So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like ...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Account reset

My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in advanced for the help

  • Newbie
  • My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in ...
  • piorrro33
  • Newbie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Problems with my premium account

I had a Premium account and used it normally. So, I had to reset my smartphone.After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared.What should I do? Could someone help me?Thanks!

  • Newbie
  • I had a Premium account and used it normally. So, I had to reset my smartphone. After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared. What should I...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Can't log in to Spotify app on Google XL

I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the app, tried username and email, nothing worked! The n...

  • Newbie
  • I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the a...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

even if in offline mode it steals my mobile data volume

I am so disapointet. It feels like the android app will probably never work as intended. In the last three month the spotify app on android used all my mobile data volume even if the app is set to offline mode. Also, after a few days in offline mode,...

  • Newbie
  • I am so disapointet. It feels like the android app will probably never work as intended.   In the last three month the spotify app on android used all my mobile data volume even if the app is ...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Falsche Fehlermeldung über den Speicher

Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten

  • Newbie
  • Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes