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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Adding a play list to "Up next"

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full functionality. Would appreciate input from spotify u...

Casual Listener

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full f...

Joe

Community Legend

2750 Views

3 replies

0 likes

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Ad malfuntions

Hey guys,While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause.) I tried to play some music but it still recognised...

Casual Listener

Hey guys, While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause...

paddlesNZ

Casual Listener

294 Views

2 replies

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Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

Casual Listener

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...

398 Views

0 replies

1 likes

Android
Samsung
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Spotify won't download songs locally, download using cellular option already enabled

Hi everyone, I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to have my existing playlists / songs synced to my new device,...

Casual Listener

Hi everyone,   I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to...

ferdz_9999

Casual Listener

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7 replies

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Issues on S7 Edge - Lock Screen/Bluetooth Functionality

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem using the controls on the lock screen or bluetooth con...

Casual Listener

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem usi...

Joe

Community Legend

667 Views

1 replies

0 likes

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Solved!! Storage

What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?

Casual Listener

What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?

Joe

Community Legend

596 Views

3 replies

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Battery Drain

Hello! I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utilization. Note: I have all my music downloaded, as I am a Prem...

Newbie

Hello!  I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utiliza...

275 Views

0 replies

1 likes

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Spotify keeps crashing/pausing randomly (HTC Desire)

Hi! My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15 My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30 seconds of a song, or after playing 30 songs. It happens both in offline and ...

Casual Listener

Hi!   My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15   My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30...

Joe

Community Legend

5226 Views

7 replies

2 likes

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Solved!! No sound on HTC Sensation

Hi,Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was comming out. Now, the sound works just fine in the no...

Casual Listener

Hi, Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was ...

zaharlequin

Casual Listener

5853 Views

3 replies

4 likes

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Spotify restarts phone on bluetooth.

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. Once it restarts I can't finish a song before it restarts agai...

Casual Listener

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts.   On...

Idontcareanymor

Casual Listener

582 Views

2 replies

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My Spotify premium ( free for 1 year, present by Vodafone) doesn't work

Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not available.So, I had sent an email to Spotify, where I explained wha...

Newbie

Five months ago, Vodafone gave me an year of spotify premium.  But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not avai...

Joe

Community Legend

520 Views

1 replies

0 likes

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Playback pausing - Marshmallow; Family Subscription

The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?

Visitor

The music pauses sporadically on my Android phone - it seems it happens when the screen is off.  One of my family members is also having the same problem on their Samsung S7.  I have a Wile...

Joe

Community Legend

318 Views

1 replies

0 likes

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Volume control is getting stuck with time (Spotify connect)

Mobile phone: Samsung Galaxy A3 (2016)Android: 6.0.1Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect2. Use volume buttons on mobile phone for volume control: it's possible to increase and decr...

Casual Listener

Mobile phone: Samsung Galaxy A3 (2016) Android: 6.0.1 Spotify: 6.3.0.882   1. Play something through Spotify connect to some speaker which support Spotify connect 2. Use volume buttons on m...

Joe

Community Legend

1655 Views

3 replies

0 likes

Spotify Connect Volume Control
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Solved!! Tag Music

How come when ever i close all active applications, spotify music stops also?Is there a way to have my song continue playing even after i close all active application?

Newbie

How come when ever i close all active applications, spotify music stops also? Is there a way to have my song continue playing even after i close all active application?

Joe

Community Legend

460 Views

1 replies

0 likes

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radio not adding new songs to the playlist

I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be added as you listen".... but songs aren't beeing added, so when I get to the ...

Casual Listener

I'm getting an issue on radio on my google nexus.   I   You can see on the radio playlist the next 15 or so songs that will be played.  At the bottom it says "more songs will be adde...

larrysp

Casual Listener

456 Views

1 replies

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Spotify connect resets every time the app is switched to?

This is an interesting problem that's just started occuring today.Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my receiver, and goes back to "devices available" with the so...

Music Fan

This is an interesting problem that's just started occuring today. Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my rec...

doctordyna

Music Fan

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4 replies

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Playing on laudspeaker after unplugging headfones

Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.

Casual Listener

Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.

Joe

Community Legend

422 Views

3 replies

0 likes

bug
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Superuser Contribution Google cast in Android app stopped working

From one day to another the app won't cast to my chrome cast anymore. When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, it goes to "Connecting.." and then just returns.

Music Fan

From one day to another the app won't cast to my chrome cast anymore.   When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, i...

rpbaptist

Music Fan

623 Views

3 replies

1 likes

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Spotify keeps closing when entering "fullscreen" view...

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...

Newbie

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...

685 Views

0 replies

0 likes

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