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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375681 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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My downloaded songs won't play offline

HTC M9 - recently updated OSSpotify version - 6.5.0.1816 armV7 All the songs I had downloaded are no longer downloaded and won't play offline......I also am having trouble with my storage being full, but there is no option on spotify to select my SD ...

Newbie

HTC M9 - recently updated OS Spotify version - 6.5.0.1816 armV7   All the songs I had downloaded are no longer downloaded and won't play offline...... I also am having trouble with my storag...

Joe

Community Legend

683 Views

1 replies

0 likes

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Solved!!Superuser Contribution Downloaded playlists show as downloaded, yet I'm unable to play any songs from the playlist

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also have my spotify in offline mode to not use any of ...

Regular

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also...

Anyk17

Spotify Star

1459 Views

3 replies

0 likes

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Solved!! Offline mode files gets removed from SD card after opening app without/with different SD card

Here are facts:ASUS Zenfone 2 (Z00AD)Stock 5.0Spotify 6.5.0.1816SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think that's The problem).Here's what happens:I accidentally forget ...

Casual Listener

Here are facts: ASUS Zenfone 2 (Z00AD) Stock 5.0 Spotify 6.5.0.1816 SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think tha...

Obey138official

Casual Listener

1782 Views

2 replies

0 likes

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Spotify just keeps on playing even during calls

ProblemsPlaying Spotify. Receive a call and Spotify keeps playingPlaying via BT on car stereo. Turn off car.music plays on phone.Had only started happening recently.Have reinstalled Spotify several times to no avail.Any suggestions?

Music Fan

Problems Playing Spotify. Receive a call and Spotify keeps playing Playing via BT on car stereo. Turn off car.music plays on phone. Had only started happening recently. Have reinstalled Spoti...

adornini

Casual Listener

7623 Views

23 replies

5 likes

  • 7623 Views
  • 23 replies
  • 5 likes

Internet via bluetooth - no download

Phone : Sony M4 - Android 6.Problem:I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service).Phone have connection to Internet and I can listen music.But when I want to download music to my library Spotyfy says "To downl...

Casual Listener

Phone : Sony M4 - Android 6. Problem: I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service). Phone have connection to Internet and I can listen music. But when...

abkaluga

Casual Listener

845 Views

3 replies

0 likes

bluetooth
Download mode doesn't work
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Distorted sound on oneplusthree

When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the problem as mine?

Newbie

When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the pro...

473 Views

0 replies

0 likes

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Solved!! Serious problem with volume - ear damage alert!!!

I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear damage is very possible. Any ideas om what could cause...

Music Fan

I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear ...

Lmbux

Newbie

12009 Views

38 replies

2 likes

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  • 38 replies
  • 2 likes

Issues w/ Widget, Music doesn't stop playing after removal of headset & other issues

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...

Roadie

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...

Joe

Community Legend

785 Views

2 replies

0 likes

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Downloading

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...

Newbie

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...

Joe

Community Legend

403 Views

1 replies

0 likes

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  • 1 replies
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Premium won't work on phone

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...

Casual Listener

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...

Joe

Community Legend

464 Views

3 replies

0 likes

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Won't show storage option

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

Newbie

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

Joe

Community Legend

483 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Running Playlists Not Showing

When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no result. I have already tried restarting the phone, r...

Newbie

When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no r...

dramamask

Casual Listener

558 Views

3 replies

0 likes

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Musixmatch not working on Samsung Note5

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...

Newbie

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...

Joe

Community Legend

604 Views

1 replies

0 likes

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  • 1 replies
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[Chromecast Audio] Why is it not possible to set a default Chromecast Device output?

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...

Casual Listener

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house.   Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...

1007 Views

0 replies

14 likes

  • 1007 Views
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No lock screen icons, "song not available", music stops playing...

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...

Regular

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...

443 Views

0 replies

1 likes

  • 443 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't share music via Spotify anymore (Android)

I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with friends. Any ideas on how to rectify this?- my Fac...

Casual Listener

I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with...

Lesmwende

Casual Listener

869 Views

5 replies

0 likes

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Mobile Data limit reached

Is 1.18GB of background data unusual?I don't listen to music through cellular and have only used 193MB of foreground data. I had the cellular downloads turned on for a couple of days. One of which the app updated, which I'm assuming has caused my lim...

Casual Listener

Is 1.18GB of background data unusual? I don't listen to music through cellular and have only used 193MB of foreground data.   I had the cellular downloads turned on for a couple of days. One ...

Melita84

Casual Listener

1865 Views

5 replies

0 likes

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[Android][Connect] Fix Android APP

The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most of the time. I have to go in and close all my apps t...

Regular

The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most o...

DragonLiightz

Newbie

632 Views

1 replies

1 likes

Android
Connect
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Imported playlist not available (songs greyed out)

Hi there, I am a Premium member. The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on my desktop). My phone and desktop are synced with eachother s...

Newbie

Hi there, I am a Premium member.   The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on m...

569 Views

0 replies

1 likes

  • 569 Views
  • 0 replies
  • 1 likes