Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1469 Views

0 replies

6 likes

  • 1469 Views
  • 0 replies
  • 6 likes

Spotify keeps crashing/pausing randomly (HTC Desire)

Hi! My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15 My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30 seconds of a song, or after playing 30 songs. It happens both in offline and ...

Casual Listener

Hi!   My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15   My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30...

Joe

Community Legend

5204 Views

7 replies

2 likes

  • 5204 Views
  • 7 replies
  • 2 likes

Solved!! No sound on HTC Sensation

Hi,Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was comming out. Now, the sound works just fine in the no...

Casual Listener

Hi, Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was ...

zaharlequin

Casual Listener

5838 Views

3 replies

4 likes

  • 5838 Views
  • 3 replies
  • 4 likes

Spotify restarts phone on bluetooth.

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. Once it restarts I can't finish a song before it restarts agai...

Casual Listener

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts.   On...

Idontcareanymor

Casual Listener

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

My Spotify premium ( free for 1 year, present by Vodafone) doesn't work

Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not available.So, I had sent an email to Spotify, where I explained wha...

Newbie

Five months ago, Vodafone gave me an year of spotify premium.  But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not avai...

Joe

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Playback pausing - Marshmallow; Family Subscription

The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?

Visitor

The music pauses sporadically on my Android phone - it seems it happens when the screen is off.  One of my family members is also having the same problem on their Samsung S7.  I have a Wile...

Joe

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Volume control is getting stuck with time (Spotify connect)

Mobile phone: Samsung Galaxy A3 (2016)Android: 6.0.1Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect2. Use volume buttons on mobile phone for volume control: it's possible to increase and decr...

Casual Listener

Mobile phone: Samsung Galaxy A3 (2016) Android: 6.0.1 Spotify: 6.3.0.882   1. Play something through Spotify connect to some speaker which support Spotify connect 2. Use volume buttons on m...

Joe

Community Legend

1629 Views

3 replies

0 likes

Spotify Connect Volume Control
  • 1629 Views
  • 3 replies
  • 0 likes

Solved!! Tag Music

How come when ever i close all active applications, spotify music stops also?Is there a way to have my song continue playing even after i close all active application?

Newbie

How come when ever i close all active applications, spotify music stops also? Is there a way to have my song continue playing even after i close all active application?

Joe

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

radio not adding new songs to the playlist

I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be added as you listen".... but songs aren't beeing added, so when I get to the ...

Casual Listener

I'm getting an issue on radio on my google nexus.   I   You can see on the radio playlist the next 15 or so songs that will be played.  At the bottom it says "more songs will be adde...

larrysp

Casual Listener

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Spotify connect resets every time the app is switched to?

This is an interesting problem that's just started occuring today.Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my receiver, and goes back to "devices available" with the so...

Music Fan

This is an interesting problem that's just started occuring today. Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my rec...

doctordyna

Music Fan

527 Views

4 replies

0 likes

  • 527 Views
  • 4 replies
  • 0 likes

Playing on laudspeaker after unplugging headfones

Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.

Casual Listener

Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.

Joe

Community Legend

399 Views

3 replies

0 likes

bug
  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google cast in Android app stopped working

From one day to another the app won't cast to my chrome cast anymore. When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, it goes to "Connecting.." and then just returns.

Music Fan

From one day to another the app won't cast to my chrome cast anymore.   When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, i...

rpbaptist

Music Fan

588 Views

3 replies

1 likes

  • 588 Views
  • 3 replies
  • 1 likes

Spotify keeps closing when entering "fullscreen" view...

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...

Newbie

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...

661 Views

0 replies

0 likes

  • 661 Views
  • 0 replies
  • 0 likes

Lock Screen back and forward doesn't function

Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last update for me. Also the exit button in the lock screen m...

Casual Listener

Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last updat...

11154442406

Casual Listener

1081 Views

5 replies

1 likes

  • 1081 Views
  • 5 replies
  • 1 likes

Solved!! Can't play some songs in downloaded playlist

Hey,recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I even tried do delete other playlists because I thought ...

Casual Listener

Hey, recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I ev...

Rochelle_Suo

Casual Listener

776 Views

3 replies

0 likes

  • 776 Views
  • 3 replies
  • 0 likes

Solved!! Exclusive the forever edition

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

Casual Listener

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

kirashi

Community Legend

5326 Views

3 replies

1 likes

  • 5326 Views
  • 3 replies
  • 1 likes

Solved!! Samsung Galaxy S7 Problems

I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started.- the Home screen widget does not work anymore.- the Lock screen widget no longer appears ...

Casual Listener

I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started. - the Home screen widget does not w...

NikhilSN

Casual Listener

1206 Views

2 replies

0 likes

  • 1206 Views
  • 2 replies
  • 0 likes

Entire account wiped!

Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.

Visitor

Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.

Joe

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Can't Download Local Files Music

I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.

Casual Listener

I just can't donwload Local Files on my cellphone. I get stuck on this  message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...

kirashi

Community Legend

17224 Views

4 replies

0 likes

  • 17224 Views
  • 4 replies
  • 0 likes

i cant see spotify controls in notification bar & block screen

Im premium since several months ago.With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen.Now im thinking leave Spotify cause of this mistake.¿Can i get any help about how to get those contr...

Newbie

Im premium since several months ago. With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen. Now im thinking leave Spotify cause of this m...

Joe

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes