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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857344 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857344 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21560 Views
  • 3 replies
  • 0 likes
  • 21560 Views
  • 3 replies
  • 0 likes

App keeps crashing on Nexus 6P device.

Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep having to reset the app, but the problem keeps happe...

  • Newbie
  • Spotify keeps crashing on my device. It first stops letting me skip to the next song, finishes the song that is currently playing then stalls out and doesn't allow me to do anything further. I keep h...
  • Mirkolino99
  • Newbie
  • 934 Views
  • 3 replies
  • 1 likes
  • 934 Views
  • 3 replies
  • 1 likes

Se me cambia el ecualizador solo

Hola alguien sabe que puede ser? Yo uso un ecualizador personalizado donde los graves estan al maximo para tener algo mas de calidad, pero al terminar la cancion, al llegar una notificacion o lo que sea, se vuelve a poner el ecualizador normal, que n...

  • Newbie
  • Hola alguien sabe que puede ser? Yo uso un ecualizador personalizado donde los graves estan al maximo para tener algo mas de calidad, pero al terminar la cancion, al llegar una notificacion o lo que ...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

No Volume

So i turn the app on, the tracks play but no sound comes out. i plug headphones in and still nothing. any ideas on how to fix?

  • Newbie
  • So i turn the app on, the tracks play but no sound comes out. i plug headphones in and still nothing. any ideas on how to fix?
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! HELP!!! My music keeps pausing after each song...

Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. It is very frustrating because when I listen to musi...

  • Casual Listener
  • Everytime I press "Shuffle Play" on my playlist it will play one song and not play the next one until I am on the app. I can't shut my screen off or go to a different app while keeping my music on. I...
  • bellafaziio
  • Casual Listener
  • 1127 Views
  • 3 replies
  • 0 likes
  • 1127 Views
  • 3 replies
  • 0 likes

Offlinemode doesn't work.

Hello. My girl has some issues with spotify. She went on a trip a week ago and plan on staying for another week. At her location there is no cellservice. Before she went she upgaded to premium. She made a playlist and downloaded it so she could play ...

  • Newbie
  • Hello. My girl has some issues with spotify. She went on a trip a week ago and plan on staying for another week. At her location there is no cellservice. Before she went she upgaded to premium. She m...
  • iagvanbad
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Moving local files

Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how there is the "local files" option?Thanks

  • Casual Listener
  • Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how t...
  • GionelIbarra
  • Casual Listener
  • 1542 Views
  • 4 replies
  • 0 likes
  • 1542 Views
  • 4 replies
  • 0 likes

Spotify closes sudenly

I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?

  • Newbie
  • I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 1 likes
  • 262 Views
  • 1 replies
  • 1 likes

How do I find hidden playlist?

How do I find playlists that I've made hidden and secret? I've searched everywhere on my phone and pc on my account and can't find them anywhere. Please help!

  • Newbie
  • How do I find playlists that I've made hidden and secret? I've searched everywhere on my phone and pc on my account and can't find them anywhere. Please help!
  • Bittencourt
  • Spotify Star
  • 14462 Views
  • 1 replies
  • 0 likes
  • 14462 Views
  • 1 replies
  • 0 likes

Can't create playlist

Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is getting when just trying to add a song to a brand ...

  • Casual Listener
  • Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is...
  • dinomight
  • Spotify Star
  • 2903 Views
  • 5 replies
  • 0 likes
  • 2903 Views
  • 5 replies
  • 0 likes

Wiko - Trouble connecting

hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I have a remaining space for offline device. I suppos...

  • Casual Listener
  • hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I ...
  • __debaser
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Problème de connexion

Bonjour,Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien.Une solution ?

  • Newbie
  • Bonjour, Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien. Une solution ?
  • Hubo
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Music stops and Spotify screen goes black

While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then restart the app. It has only been happening for abo...

  • Casual Listener
  • While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then ...
  • Joe
  • Community Legend
  • 1156 Views
  • 5 replies
  • 0 likes
  • Spotify crashing Android
  • 1156 Views
  • 5 replies
  • 0 likes

Serious issues on Xperia Z5c

I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes continuously, basic functioning, overheats, slowness,...

  • Casual Listener
  • I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes co...
  • Joe
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Automatic closed app Android 6.0 Moto E - BR

Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.

  • Newbie
  • Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Can I move the SD Card to other device instead to start download?

I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted SD Card?

  • Casual Listener
  • I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted...
  • DJ-BBASS
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

  • Regular
  • I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...
  • graphic_jazz
  • Regular
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

supermegaandrea@gmail.com

Ho perso il mio account perché non mi fa accedere più da facebook

  • Newbie
  • Ho perso il mio account perché non mi fa accedere più da facebook
  • 546 Views
  • 0 replies
  • 0 likes
  • 546 Views
  • 0 replies
  • 0 likes