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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 985 Views
  • 0 replies
  • 4 likes

Spotify keeps closing when entering "fullscreen" view...

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...

  • Newbie
  • I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...
  • 656 Views
  • 0 replies
  • 0 likes
  • 656 Views
  • 0 replies
  • 0 likes

Lock Screen back and forward doesn't function

Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last update for me. Also the exit button in the lock screen m...

  • Casual Listener
  • Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last updat...
  • 11154442406
  • Casual Listener
  • 1065 Views
  • 5 replies
  • 1 likes
  • 1065 Views
  • 5 replies
  • 1 likes

Solved!! Can't play some songs in downloaded playlist

Hey,recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I even tried do delete other playlists because I thought ...

  • Casual Listener
  • Hey, recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I ev...
  • Rochelle_Suo
  • Casual Listener
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes

Solved!! Exclusive the forever edition

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

  • Casual Listener
  • I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
  • kirashi
  • Community Legend
  • 5219 Views
  • 3 replies
  • 1 likes
  • 5219 Views
  • 3 replies
  • 1 likes

Solved!! Samsung Galaxy S7 Problems

I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started.- the Home screen widget does not work anymore.- the Lock screen widget no longer appears ...

  • Casual Listener
  • I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started. - the Home screen widget does not w...
  • NikhilSN
  • Casual Listener
  • 1203 Views
  • 2 replies
  • 0 likes
  • 1203 Views
  • 2 replies
  • 0 likes

Entire account wiped!

Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.

  • Visitor
  • Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
  • Joe
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Can't Download Local Files Music

I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.

  • Casual Listener
  • I just can't donwload Local Files on my cellphone. I get stuck on this  message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...
  • kirashi
  • Community Legend
  • 17202 Views
  • 4 replies
  • 0 likes
  • 17202 Views
  • 4 replies
  • 0 likes

i cant see spotify controls in notification bar & block screen

Im premium since several months ago.With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen.Now im thinking leave Spotify cause of this mistake.¿Can i get any help about how to get those contr...

  • Newbie
  • Im premium since several months ago. With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen. Now im thinking leave Spotify cause of this m...
  • Joe
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Android 7 no lockscreen control

Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no spotify interface. So I have to unlock my phone and open the app to pause/...

  • Visitor
  • Hey there,   so I installed spotify on my android 7 phone  (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen.  Even in the drop down menu is no sp...
  • Joe
  • Community Legend
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local de armazenamento.

Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?

  • Newbie
  • Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?
  • Anyk17
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift card 3 monate

Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle), die einstellungen kann ich verändern. Spotify zei...

  • Newbie
  • Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle)...
  • Anyk17
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

App crashes in specific functions

In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time. This only happens on my yoga tablet 2-1050F. No matter what subscription i login through, premium or free, dont matter, it just closes wh...

  • Newbie
  • In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time.  This only happens on my yoga tablet 2-1050F. No matter what subscription i &nbs...
  • Miikka123
  • Newbie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Cannot access synced albums/playlist when offline

Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (and the list of playlists) and when I choose one, the album/playlist v...

  • Visitor
  • Hi,   When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me.   To be precise I can access the list of albums (a...
  • user-removed
  • Not applicable
  • 369 Views
  • 1 replies
  • 0 likes
  • Android
    Offline Access
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify app crashes when i try to log in on android phone

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and it worked, then i logged out and logged in with my o...

  • Newbie
  • My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and i...
  • Anyk17
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify notification bar and lock screen controls don't skip songs

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

  • Newbie
  • The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.
  • Anyk17
  • Spotify Star
  • 423 Views
  • 1 replies
  • 3 likes
  • 423 Views
  • 1 replies
  • 3 likes

Superuser Contribution PROBLEMA NO PREMIUM

Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão e foi debitado duas vezes. Podem me ajudar?

  • Newbie
  • Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão ...
  • Anyk17
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??

  • Visitor
  • Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??
  • Anyk17
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Settings in Android-App

Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Importing My Music in Settings. I'll try to login wit...

  • Newbie
  • Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Im...
  • Anyk17
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! black display

Hi, After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening through pc but i can't run the app on my phone. Other apps works fin...

  • Casual Listener
  • Hi,   After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening thr...
  • AegoCwik
  • Casual Listener
  • 603 Views
  • 3 replies
  • 0 likes
  • 603 Views
  • 3 replies
  • 0 likes