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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Is WiF needed

Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downloaded" Thanks so much.

Casual Listener

Hi. I'd like to know, if I play songs from my cell phone that is "saved", not downloaded, will I be useing my internet minutes, or will I need WiFi? Or is that only when I play songs that were "downl...

lssilveira11

Casual Listener

548 Views

3 replies

1 likes

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How can I get + 6 months?

I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six months..

Newbie

I payed six months in March 2016 and this finished now in Ago 2016.. I want to pay more six months but I can't find the option, just appear for me the options for 1 month or 1 year, I just want six m...

Joe

Community Legend

398 Views

1 replies

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No poder pagar la oferta premium con paysafecard

Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard

Newbie

Valla timadores no dejáis pagar la oferta de 0,99€ tres meses de premium con paysafecard

847 Views

0 replies

1 likes

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Spotify delete my musics offline to restart my device

After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it?ThanksDevice - S7 edgeAndroid - 6.0.1Spotify - 6.0.0.864 armV7

Newbie

After restart my device for the third time, spotify delete my musics offline. Before this not happening. How fix it? Thanks Device - S7 edge Android - 6.0.1 Spotify - 6.0.0.864 armV7

288 Views

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Long running bugs – on purpose?

There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases? On the Mac client it's very difficult to find local files. It's possible, but unnecessarily...

Roadie

There are things going on with Spotify that I can find posts about from years ago that have never been fixed... I wondered if that's on purpose in some cases?   On the Mac client it's very dif...

388 Views

0 replies

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Solved!! No equalizer on my new huawei p9+

I had a samsung note 3, wich had a eq in spotify.Then i bought the new Huawei P9+, and there is no eq in spotify.It is really needed for the huawei because the phone gives too much low end sound.I could use another eq app, but id like to have the one...

Newbie

I had a samsung note 3, wich had a eq in spotify. Then i bought the new Huawei P9+, and there is no eq in spotify. It is really needed for the huawei because the phone gives too much low end sound....

Joe

Community Legend

73411 Views

1 replies

1 likes

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Spotify re-downloads my full Offline-music

Hello community, Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I didn't have internet access to download the music and my Off...

Casual Listener

Hello community,   Every two or three weeks, my Spotify-app automatically re-downloads all of my Offline-music, which is about 2k-3k songs. Last time, it happened while I was on holiday, so I ...

240 Views

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[iOS][Other] Multi-Select Add/Remove Songs From Music/Queue

If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but when I remove it from my playlist does it give me ...

Newbie

If I remove a song from my downloaded (offline) playlist, does that song get removed from my internal memory? I mean, once the song is downloaded it occupies a certain space (MB) in my cellphone, but...

212 Views

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default player

Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore.Spotify app version 6.0.0.864Rooted android 4.4.4 with emotionUI 3.0 (huawei original)Thanks

Newbie

Spotify app isn't identified as a music player by my HUAWEI G7-L03 . As a consequence, my headset remote and the remote of my car won't work anymore. Spotify app version 6.0.0.864 Rooted android 4....

349 Views

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Voice control on Android

Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new track "play xxx by xxx in Spotify" I get the Android voice acknow...

Casual Listener

Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new trac...

c3k

Casual Listener

35450 Views

29 replies

39 likes

Android
control
voice
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Storage says full SD Card

Hello, I am running an issue where spotify downloads roughly 100 songs to the SD card and then says it is full. There is nothing else on the card and even under "storage" spotify recognizes that there is 28gb left on the card. Any idea on how to fix ...

Casual Listener

Hello,   I am running an issue where spotify downloads roughly 100 songs to the SD card and then says it is full. There is nothing else on the card and even under "storage" spotify recognizes ...

erocknroll212

Casual Listener

397 Views

2 replies

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SD Card option REMOVED TODAY

The option to store music on SD Card was removed from my Spotify today without a software update. The whole storage option is not there in settings menu. Spotify version: 6.0.0.864 armV7 Android version: 5.0.1

Casual Listener

The option to store music on SD Card was removed from my Spotify today without a software update. The whole storage option is not there in settings menu.    Spotify version: 6.0.0.864 arm...

WuMing

Casual Listener

533 Views

2 replies

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Help! Someone has linked his f** phone to mine and doesn't let me play mi music !!

Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How do I make that device to exit my own?!

Newbie

Someone has linked his phone to mine and doesn't allow me to play mi music, the app tells me if i want the song to be played in my phone or his, it has become really annoying for me what do i do? How...

Fritschifisch

Regular

368 Views

1 replies

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Unable download spotify app

I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading

Casual Listener

I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading

Dreadlord

Community Legend

507 Views

4 replies

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[Other] Ads

This isn't really an idea, but a question I hope y'all can help me with. I just updated Spotify and I have to restart Spotify everytime there is an ad because the ad plays over and over. After about 3-4 songs there will be an ad. The ad plays then st...

Newbie

This isn't really an idea, but a question I hope y'all can help me with. I just updated Spotify and I have to restart Spotify everytime there is an ad because the ad plays over and over. After about ...

user-removed

Not applicable

413 Views

1 replies

0 likes

Other
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Canada Gear Fit 2

After receiving my Samsung Geart Fit 2 and finding out that there is no spotify available currently in Canada I am pretty upset Is there a definitive timeline for this to releasse in the Gear store or should I just return it as a major part of the pu...

Newbie

After receiving my Samsung Geart Fit 2 and finding out that there is no spotify available currently in Canada I am pretty upset   Is there a definitive timeline for this to releasse in th...

jurgenjacobs

Regular

1828 Views

6 replies

3 likes

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Spotify stops playing music when headphones fall out of jack stick

HeyHow do i stop Spotify from stopping the music that are playing when headphones are pulled out?

Newbie

Hey How do i stop Spotify from stopping the music that are playing when headphones are pulled out?

Joe

Community Legend

1699 Views

2 replies

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Canciones no reproducibles

Hi everybody i want to know why i cant hear an artist from Korea. He appears but not his songs. Im from south América. I want to know if is something about location or is something wrong with my account. Sorry for the bad english. Thanks and kisses f...

Newbie

Hi everybody i want to know why i cant hear an artist from Korea. He appears but not his songs. Im from south América. I want to know if is something about location or is something wrong with my acco...

nojams

Newbie

602 Views

1 replies

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Solved!! HELP! My Music Stops Playing

Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundcloud. Any help? Thank You

Casual Listener

Hello. I currently use a Galaxy s6 and i notice that if i dont have the song downloaded with premium, the song will pause/stop randomly if im not in the app. I noticed it does this with also soundclo...

garrison_m991

Casual Listener

657 Views

4 replies

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Login issues

I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.

Casual Listener

I've changed my password three times in the past two days. I can get Spotify on my laptop but it won't connect with my S5. I have uninstalled the app twice and nothing helps. I'm out of ideas.

Nick_us_us

Casual Listener

365 Views

4 replies

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