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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5295 Views

0 replies

6 likes

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How do you filter your playlists when using folders on Android?

How do you filter downloaded playlists when using folders on Android Spotify? WHen not using folders there used to be an option to filter the downloaded only playlists and albums. As there are no restrictions on playlists I want to use playlists rath...

Roadie

How do you filter downloaded playlists when using folders on Android Spotify?   WHen not using folders there used to be an option to filter the downloaded only playlists and albums.  As t...

martinjh99

Roadie

983 Views

8 replies

0 likes

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Solved!! Lost REPEAT track option ?

Been a couple of days now that I no longer have repeat track option on my Samsung S7. Tried logging off and back on, tried reinstalling app too...still not there. Please tell me they didn't remove it, I use it all the time!

Casual Listener

Been a couple of days now that I no longer have repeat track option on my Samsung S7. Tried logging off and back on, tried reinstalling app too...still not there. Please tell me they didn't remove it...

Joe

Community Legend

714 Views

3 replies

0 likes

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Superuser Contribution I can't install spotify in my device

Hi All,I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information:"This app is incompatible with your device"I am using: Huawei P7-L10 (androind 5.1.1)My google wallet is ...

Newbie

Hi All, I am facing problem to install spotify in my device, and I need your help. In order to install the app it gives the following information: "This app is incompatible with your device" I...

user-removed

Not applicable

772 Views

1 replies

0 likes

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Superuser Contribution spotify deletes my downloaded songs

Premium üyesiyim. Spotify kendi kendine hesabımdan çıkıyor ve tekrar hesabıma girdiğimde indirmiş olduğum şarkılarım indirilmemiş olarak kütüphanemde duruyor. Bu birkaç kez oldu ve hala düzelmedi. Yardım edebilirseniz çok mutlu olurum, teşekkürler.

Newbie

Premium üyesiyim. Spotify kendi kendine hesabımdan çıkıyor ve tekrar hesabıma girdiğimde indirmiş olduğum şarkılarım indirilmemiş olarak kütüphanemde duruyor. Bu birkaç kez oldu ve hala düzelmedi. Ya...

user-removed

Not applicable

458 Views

1 replies

0 likes

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Solved!! 3 devices?

I recently got a new phone and downloaded spotify on it. I have never had a problem with downloading the songs just pressed the download switch and it did it. Did not have to turn on cellular or anything. Now when I tried to download that way it say ...

Casual Listener

I recently got a new phone and downloaded spotify on it. I have never had a problem with downloading the songs just pressed the download switch and it did it. Did not have to turn on cellular or anyt...

tomasrex

Roadie

737 Views

3 replies

0 likes

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Superuser Contribution Adding Song To A Playlist

Hi Guys, I'm using an S7 Edge and occasionally having a problem with adding songs to a playlist. When I click the add to playlist function on a song it does absolutely nothing and just goes back to the track without bringing up the playlists I can ad...

Regular

Hi Guys,   I'm using an S7 Edge and occasionally having a problem with adding songs to a playlist. When I click the add to playlist function on a song it does absolutely nothing and just goes ...

user-removed

Not applicable

266 Views

1 replies

0 likes

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Superuser Contribution Songs in Libary disapparing

Hello, i have several problems with the Android-App.First of all my songs at the 'Your Music' section disappared a few weeks ago. After restarting the phone some songs were back there but only a few. When I used the search function (not the one in th...

Newbie

Hello,  i have several problems with the Android-App. First of all my songs at the 'Your Music' section disappared a few weeks ago. After restarting the phone some songs were back there but on...

user-removed

Not applicable

395 Views

1 replies

0 likes

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Superuser Contribution Downloads undownload themselves

All my downloaded music undownloaded since last night. Its a problem with your app. FIX IT!!!!!!!! GOD darn IT!!!!! I pay money for this **bleep** and don't want to pay more for no music offline. That's why I paid for it so I could have music when of...

Casual Listener

All my downloaded music undownloaded since last night. Its a problem with your app. FIX IT!!!!!!!! GOD darn IT!!!!! I pay money for this **bleep** and don't want to pay more for no music offline. Tha...

user-removed

Not applicable

321 Views

1 replies

0 likes

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Superuser Contribution Fiz assinatura premium e continuo free

OláFiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?

Newbie

Olá Fiz a assinatura premium e já consta o pagamento com a operadora do meu cartao, porem ainda continuo free, alguem sabe me dizer quanto tempo demora pra liberar a conta premium?

user-removed

Not applicable

336 Views

1 replies

0 likes

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Playing uninterruptedly

Does spotify app imposes a limit for how long can you play continuously?I installed the app on a phone, plugged on the wall charger and simply let it playing at morning. I observed that, although it keeps playing for te whole day, it stops overnight ...

Casual Listener

Does spotify app imposes a limit for how long can you play continuously? I installed the app on a phone, plugged on the wall charger and simply let it playing at morning. I observed that, although i...

magnomp

Casual Listener

257 Views

1 replies

0 likes

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Videos aren't playing

Some videos don't work in the Spotify app for Android!

Regular

Some videos don't work in the Spotify app for Android!

Joe

Community Legend

477 Views

3 replies

0 likes

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Searh bar

Every time I try to search music it closed the app!

Newbie

Every time I try to search music it closed the app!

Joe

Community Legend

290 Views

1 replies

0 likes

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Teste do premium

Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos? quero ser reembolsada e pois esta bem claro a info...

Newbie

Eu fui cobrada o valor de 10,00. sendo que seria gratis por 30 dias, e até agora mesmo após todas as orientações não aparece a versão premium, fica pedindo dados de pagamento de novo!!! como faremos?...

mariohr

Newbie

261 Views

1 replies

0 likes

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Musik automatically muting mid song

Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on the sound again I have to completely restart the Spot...

Casual Listener

Ever since I upgraded to premium (2 days ago), occasionally the Musik 'mutes' itself in the middle of a song. It does note say muted or something, it just keeps playing - without sound. To turn on th...

Pi31415

Casual Listener

715 Views

2 replies

0 likes

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Superuser Contribution Erro no daily mix

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Casual Listener

Não consigo acessar o Daily Mix. Minha versão é 1.2.5.3. Solicito verificação.

Joe

Community Legend

421 Views

3 replies

0 likes

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Change Spotify from internal storage to SD card

I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!

Newbie

I have a Moto X Play and I want to change the app from internal storage to SD but the app don't give me the options to do that, I've done everything, but it didn't works. Help!

Joe

Community Legend

335 Views

2 replies

0 likes

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Tool rock musician

Why does it seem that tool is the only musician that isn't on Spotify we need to fix this

Casual Listener

Why does it seem that tool is the only musician that isn't on Spotify we need to fix this

Joe

Community Legend

353 Views

2 replies

0 likes

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Connect to cellular

It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not

Casual Listener

It's telling me I have to connect to cellular to download. I can't listen to any music now. It doesn't make a difference if it's switched on or not

Deannareville

Casual Listener

317 Views

2 replies

0 likes

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