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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391759 Views

545 replies

35 likes

Account
Free
  • 391759 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8222 Views

0 replies

7 likes

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Unable to hide "Various Artists" from recent section

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...

Regular

As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I ne...

288 Views

0 replies

1 likes

  • 288 Views
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bass died after phone crashed while using Spotify

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...

Casual Listener

Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed ...

Daniel

Community Legend

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
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downloading music

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?

Newbie

I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thi...

Daniel

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Logging in to spotify on new device

Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.

Newbie

Hi,   Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use.    Please help. 

Daniel

Community Legend

1355 Views

1 replies

0 likes

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  • 1 replies
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Spotify goes black when offline

Hi I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4. When I got out of the car, ready to run, I found that Spotify started up with a black/gray screen only showing the word "Spotify" o...

Newbie

Hi  I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4.  When I got out of the car, ready to run, I found that Spotify star...

Daniel

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Spotify not opening on adroid L

Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it. HTC one M8 Anroid 5.0.1

Visitor

Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it.   HTC one M8 Anroid 5.0.1  

Daniel

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
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tracks are not shown

Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist.. now I created a new account and I have to manually add the songs from the playlist to the track list (clicking "s...

Newbie

Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist..   now I created a new account and I have to manuall...

MattSuda

Spotify Star

373 Views

2 replies

0 likes

  • 373 Views
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Solved!! Can Spotify play a file directly from an Android hard drive?

Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android? If so, how? There are tracks I would like to listen to through Spotify that are not available to stream f...

Casual Listener

Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android?  If so, how?   There are tracks I w...

MattSuda

Spotify Star

6355 Views

3 replies

0 likes

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Release Notes - Spotify for Android (2.1.0)

What's new in this version (2.1.0) New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold-plated for your listening pleasure.

Community Legend

  What's new in this version (2.1.0)   New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold...

user-removed

Not applicable

2412 Views

6 replies

0 likes

Android
Release Notes
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Solved!! Log in with Facebook failed

Hi there, I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country". I was in Brazil for the last six months and therefore changed the language of facebook from ge...

Casual Listener

Hi there,   I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country".   I was in Brazil for t...

MattSuda

Spotify Star

808 Views

3 replies

0 likes

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Continuous Offline Problems

Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins over again. I am a frustrated premium member....any ...

Visitor

Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins o...

camillo75

Community Legend

522 Views

2 replies

0 likes

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Spotify Connect & offline mode?

HiI am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track which yesterday was playing from Spotify Connect, is it sup...

Community Legend

Hi I am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track wh...

1419 Views

0 replies

0 likes

Android 4.4.4
Spotify connect remote
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Premium doesnt work

Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound quality it didnt work because its a premium feature bu...

Newbie

Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound qua...

MattSuda

Spotify Star

929 Views

3 replies

0 likes

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Solved!! Offline mode not working on Galaxy S5

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...

Casual Listener

Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...

Stefan72

Casual Listener

2685 Views

2 replies

0 likes

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Spofity is downloading all my library after last release

I have a huge list of albums saved, but only a handful (max 10 saved offline)Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. There is no way to stop it.Anyone having the same probl...

Regular

I have a huge list of albums saved, but only a handful (max 10 saved offline) Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. ...

Meshugger

Casual Listener

631 Views

2 replies

0 likes

Offline songs
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upgrading from Normal Quality downloaded to Extreme Quality downloaded

I just switched from Normal Quality downloaded to Extreme Quality downloaded. Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads. What do I need to do to get my already downloaded albums up to Extreme Q...

Newbie

I just switched from Normal Quality downloaded to Extreme Quality downloaded.   Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads.   ...

MattSuda

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
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Songs order

Hi I recently got Premium and I still cannot listen to my playlist in the right order - it hops over randomly. How can I get my music to play in the right order on my play lists. I have this problem only on my telephone but not when I listen on my co...

Newbie

Hi    I recently got Premium and I still cannot listen to my playlist in the right order - it hops over randomly. How can I get my music to play in the right order on my play lists.&nbs...

MattSuda

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
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Android application problem

Hello, I'm experiencing some serious issues on the Android app. This is pursuing me to stop the premium subscription. After the upgrade to the last version, it just deleted all the songs I made offline available. Now I need to resync it, my slow inte...

Visitor

Hello, I'm experiencing some serious issues on the Android app. This is pursuing me to stop the premium subscription. After the upgrade to the last version, it just deleted all the songs I made o...

JoeThomas

Community Legend

404 Views

2 replies

0 likes

  • 404 Views
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Issues with Android and Desktop app

I've searched a bit on my issue but i haven't something that is specific to my problem. I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either play on the phone or directly on my desktop. Problem is that when...

Casual Listener

I've searched a bit on my issue but i haven't something that is specific to my problem.   I have Spotify on my Android and on my desktop. When i'm on the same network, Spotify can either pla...

xzinum

Casual Listener

674 Views

4 replies

0 likes

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  • 4 replies
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No recommandations on discovery tab

I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?

Visitor

I use spotify for almost two weeks. The discovery tab is still empty on my android en my windows pc. Is this a bug? Or will my recommendations appear after a longer time?

363 Views

0 replies

0 likes

Android
Windows
  • 363 Views
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  • 0 likes