Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi. I have the 16GB Nvidia SHIELD Tablet. Android 4.4.2. Spotify v. 1.5.0.739. All music is offline on the internal storage (not SD card). If I have forgotten some info, Now and then the music stops playing. When I check to see what's going on, the c...
Hi. I have the 16GB Nvidia SHIELD Tablet. Android 4.4.2. Spotify v. 1.5.0.739. All music is offline on the internal storage (not SD card). If I have forgotten some info,  ...
Community Legend
1009 Views
3 replies
0 likes
I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my android device (Note 2), select "Available Offline", a...
I wanted to be able to play my local files on my phone. So I made a playlist on Spotify on my desktop.. Put all the songs on it.. I even chose "Available Offline" on my desktop. Then I went on my...
Casual Listener
218628 Views
67 replies
5 likes
How to make Spotify default music player on kitkat? I wanna use it default browser.
How to make Spotify default music player on kitkat? I wanna use it default browser.
Community Legend
2315 Views
2 replies
0 likes
I signed up for a premium trial and one of my favorite artists only has two songs on spotify. I signed up for a 7 day free trail and I bo longer receive suggested songs similar to that artist which was the best part of the artists page. Now it only p...
I signed up for a premium trial and one of my favorite artists only has two songs on spotify. I signed up for a 7 day free trail and I bo longer receive suggested songs similar to that artist which w...
Community Legend
294 Views
1 replies
0 likes
1. 'Sync over cellular' doesn't make sense. It should be 'Sync over mobile data' 2. Equaliser is spelt incorrectly. Liam
1. 'Sync over cellular' doesn't make sense. It should be 'Sync over mobile data' 2. Equaliser is spelt incorrectly. Liam
Community Legend
320 Views
1 replies
1 likes
ok, so i recently switched to premium, as i dont have a large data allowance, and spotify is blocked on works wifi. thing is i am having a very annoying problem since. i download songs to my device so i can listen offline, but everyday it is randomly...
ok, so i recently switched to premium, as i dont have a large data allowance, and spotify is blocked on works wifi. thing is i am having a very annoying problem since. i download songs to...
Casual Listener
583 Views
3 replies
0 likes
When I download a song from somewhere else other than Spotify and add it to my Starred playlist that is shared between my phone and computer, it will not download to the phone when both are on my school Wi-Fi network, and remains gray and "unavailabl...
When I download a song from somewhere else other than Spotify and add it to my Starred playlist that is shared between my phone and computer, it will not download to the phone when both are on my sch...
Community Legend
519 Views
4 replies
0 likes
I have Spotify Premium, and for the past week or so, Spotify will immediately force close upon opening the app. My main use for Spotify is for my phone, so I haven't been able to listen to any of my music. I've tried this toubleshoot for android with...
I have Spotify Premium, and for the past week or so, Spotify will immediately force close upon opening the app. My main use for Spotify is for my phone, so I haven't been able to listen to any of my ...
Community Legend
2143 Views
5 replies
0 likes
My saved tracks started downloading for some reason. I only have 2 albums set for offline avaibility yet the rest started to download on their own. I can't seem to 'undownload' them. Toggling offline off or on doesn't help. I'm sure they are already ...
My saved tracks started downloading for some reason. I only have 2 albums set for offline avaibility yet the rest started to download on their own. I can't seem to 'undownload' them. Toggling offline...
Gig Goer
621 Views
2 replies
0 likes
Dear Spotify Community, I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play store gives me the following error message 'Dieser Artikel ist in ihrem ...
Dear Spotify Community, I have a spotify account and am trying to download the spotify app on my android phone (Samsong Galaxy). However, when trying to download it, google play stor...
Community Legend
2846 Views
5 replies
0 likes
Hi, I am looking at switching from an iPhone 4s to a OnePlus One. Spotify is my most used app besides messaging, calls, and internet. Love it <3. But I am wondering is spotify on android and ios basically the same app, in terms of features?
Hi, I am looking at switching from an iPhone 4s to a OnePlus One. Spotify is my most used app besides messaging, calls, and internet. Love it <3. But I am wondering is spotify on android and ios...
Community Legend
637 Views
2 replies
0 likes
I have premium and it all of a sudden will only let me do suffle... Why?
I have premium and it all of a sudden will only let me do suffle... Why?
Newbie
495 Views
2 replies
0 likes
hi, I remember last year that offline playlist always appeared on top, but now, the lists are sorted offline without distinction other than a green dot. When you are offline, it is very practice that offline playlist are on top. Is it possible? Thank...
hi, I remember last year that offline playlist always appeared on top, but now, the lists are sorted offline without distinction other than a green dot. When you are offline, it is very practice ...
Casual Listener
558 Views
2 replies
0 likes
If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see anywhere that I can completely turn off mobile data use for Spotify...
If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see ...
Casual Listener
1049 Views
5 replies
0 likes
I have android phone and i cannot share music to facebook. I have a facebook account. Is there an issue with this problem. I can share music through my tablet no problem. Any suggestions please...
I have android phone and i cannot share music to facebook. I have a facebook account. Is there an issue with this problem. I can share music through my tablet no problem. Any suggestions please...
Casual Listener
2949 Views
2 replies
0 likes
I bought a 16 gb sd card to store my music on bc it takes up all the space on my phone, but I'm not able transfer the Spotify app to my sd card but I read that you can still have your playlists stored on there. How do I get my offline music onto the ...
I bought a 16 gb sd card to store my music on bc it takes up all the space on my phone, but I'm not able transfer the Spotify app to my sd card but I read that you can still have your playlists store...
Community Legend
390 Views
1 replies
0 likes
Even if I would like to listen to this song, I would not like this alert to just randomly appear on my phone. I can't think of a single context in which anyone would want this alert to pop up on their phone. I consider this rude and inconsiderate to ...
Even if I would like to listen to this song, I would not like this alert to just randomly appear on my phone. I can't think of a single context in which anyone would want this alert to pop up on thei...
Community Legend
398 Views
3 replies
0 likes
Ok so I've seen other threads about this but none of them have been useful, my problem is that I would like to download my offline play lists to my sd card bc it takes up most the space on my phone's storage. I understand that I can't transfer the ap...
Ok so I've seen other threads about this but none of them have been useful, my problem is that I would like to download my offline play lists to my sd card bc it takes up most the space on my phone's...
Community Legend
4701 Views
9 replies
1 likes
Hey i´ve got a problem with the in-app equalizer. It doesn´t change the sound of the songs added on the pc to lokal data. Would be glad for help
Hey i´ve got a problem with the in-app equalizer. It doesn´t change the sound of the songs added on the pc to lokal data. Would be glad for help
Community Legend
552 Views
2 replies
0 likes
Hi my Phone wont sync my local playlists with the pc. It worked with my z1, what am i doing wrong
Hi my Phone wont sync my local playlists with the pc. It worked with my z1, what am i doing wrong
Community Legend
527 Views
3 replies
0 likes
