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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40389 Views
  • 65 replies
  • 25 likes
  • 40389 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876812 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876812 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26140 Views
  • 4 replies
  • 0 likes
  • 26140 Views
  • 4 replies
  • 0 likes

App doesn't start anymore

Hey guys, hope s.one can help me! My Nexus 5 told me that my memory ist almost full. I had lots of music available offline so that I deleted Cache and Data from the spotify app. After that the app never starten again und my mobile sometimes stops wor...

  • Visitor
  • Hey guys, hope s.one can help me! My Nexus 5 told me that my memory ist almost full. I had lots of music available offline so that I deleted Cache and Data from the spotify app. After that the app ne...
  • Daniel
  • Community Legend
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

spotify account

When i use spotify and try to search for music it says "oops something went wrong..." And all my playlists and starred music is gone! I cant access my account and when i try browse i cant load any music. Please help! Im using android 4.4.2

  • Newbie
  • When i use spotify and try to search for music it says "oops something went wrong..." And all my playlists and starred music is gone! I cant access my account and when i try browse i cant load any mu...
  • Daniel
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Syncing my starred playlist fills the entire phone storage

I have a starred list that is not huge by most standards: 1700 songs or so. It's too large to fit in the available storage on my phone which is 4 or 5 GB (some of the files are local files which are probably a bit bigger than the low-bitrate ones Spo...

  • Music Fan
  • I have a starred list that is not huge by most standards: 1700 songs or so. It's too large to fit in the available storage on my phone which is 4 or 5 GB (some of the files are local files which ar...
  • Daniel
  • Community Legend
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

wont let me log in

I try to use the Login with Facebook button but it keeps saying either facebook error or no network connection. Only problem is every other app that needs Facebook to login or internet works just fine. I try putting in my password and normal login ev...

  • Newbie
  • I try to use the Login with Facebook button but it keeps saying either facebook error or no network connection. Only problem is every other app that needs Facebook to login or internet works just fin...
  • Daniel
  • Community Legend
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! Spotify changes the song

I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song.What can I do?It's a bug or only happens to free users?

  • Community Legend
  • I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song. What can I do? I...
  • MichaelW
  • Community Legend
  • 558 Views
  • 1 replies
  • 1 likes
  • Free
    Spotify
  • 558 Views
  • 1 replies
  • 1 likes

no interner connection when im online

My Spotify kept saying I was offline when I have no prnolems with doing ananything else online. I uninstalled the app, reinstalled and now when I go to log back I'm it says no internet connection! I have an m8 if maybe that makes a difference. I also...

  • Newbie
  • My Spotify kept saying I was offline when I have no prnolems with doing ananything else online. I uninstalled the app, reinstalled and now when I go to log back I'm it says no internet connection! I ...
  • Daniel
  • Community Legend
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Musics do not appear

I can not see my musics in my device (smartphone android). I have already connect the PC to the phone in the same wifi, but only the playlists are shown.

  • Newbie
  • I can not see my musics in my device (smartphone android). I have already connect the PC to the phone in the same wifi, but only the playlists are shown. 
  • Daniel
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Android and Bluetooth don't work like expect from last update

Hello everyone, I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for controlling the songs - next/prev/play/pause stopped working. Befor...

  • Regular
  • Hello everyone,   I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for c...
  • Ficho
  • Regular
  • 2473 Views
  • 8 replies
  • 0 likes
  • 2473 Views
  • 8 replies
  • 0 likes

playin spotify on the go

Why and how do I stop Spotify from pausing and stopping after Just two songs play while on the bluetooth in my car? ? It's so inconvenient, and annoying. Even after I hit shuffle play to try and get the music back it will not play. Please help!

  • Newbie
  • Why and how do I stop Spotify from pausing and stopping after Just two songs play while on the bluetooth in my car? ? It's so inconvenient, and annoying. Even after I hit shuffle play to try and get ...
  • Daniel
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Samsung S4, I open app and get a blank blank screen.

This week my Spotify app has been inoperable. I open the app, and have a blank black screen with the Spotify symbol at the top left corner of the screen. Then it says Spotify as unfortunately stopped working and I will send a report. But it "stops wo...

  • Casual Listener
  • This week my Spotify app has been inoperable. I open the app, and have a blank black screen with the Spotify symbol at the top left corner of the screen. Then it says Spotify as unfortunately stopped...
  • Daniel
  • Community Legend
  • 3308 Views
  • 7 replies
  • 0 likes
  • 3308 Views
  • 7 replies
  • 0 likes

Spotify client of my one of my android tablets keeps pausing music and replacing play queue

I'm reguraly using spotify connect to a android client that is connected to my stereo. Another one for controlling it. But with this setup the (I think) controlled client starts bugging out, pausing music and then replacing the play queue with what i...

  • Regular
  • I'm reguraly using spotify connect to a android client that is connected to my stereo. Another one for controlling it.   But with this setup the (I think) controlled client starts bugging ...
  • Peter__
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

forgot my spotify account

Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough

  • Regular
  • Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough
  • Richard
  • Community Legend
  • 822 Views
  • 14 replies
  • 0 likes
  • 822 Views
  • 14 replies
  • 0 likes

Spotify Connect doesn't work with new app (1.10.0.113) and Pioneer vsx-528

After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker in the right corner is blinking and that's it. Then the ...

  • Music Fan
  • After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker ...
  • McMac
  • Music Fan
  • 1823 Views
  • 6 replies
  • 0 likes
  • Connect
  • 1823 Views
  • 6 replies
  • 0 likes

Solved!! Application autoruns when I listen music on my computer

Hi! I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that shows which song is playing and it even stops sometimes the playin...

  • Casual Listener
  • Hi!   I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that sh...
  • Swoley
  • Casual Listener
  • 647 Views
  • 6 replies
  • 0 likes
  • 647 Views
  • 6 replies
  • 0 likes

Solved!! Offline tracks only play for 8 seconds

Hi there, When offline some of my tracks are only played for 8 seconds before the player stops. Did anyone experienced such an issue yet ? Any solution ? Thanks for your support !

  • Casual Listener
  • Hi there,   When offline some of my tracks are only played for 8 seconds before the player stops.   Did anyone experienced such an issue yet ? Any solution ?   Thanks ...
  • Techium
  • Casual Listener
  • 912 Views
  • 4 replies
  • 0 likes
  • 912 Views
  • 4 replies
  • 0 likes

Solved!! two devices under one account

Hey everyone. I have a question or questions. So, I gave my friend my spotify account so she can listen to a new album whenever she wants. So, we are sharing the same account now. My questions is, whenever she is using Spotify on her iPhone, will it ...

  • Casual Listener
  • Hey everyone. I have a question or questions. So, I gave my friend my spotify account so she can listen to a new album whenever she wants. So, we are sharing the same account now. My questions is, wh...
  • jhonnybananas
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

new to Spotify and loving it!

Bought my first Android phone, recently, after my previous phone eventually gave up the ghost - had it 5 years!At the moment I'm on the 30 day free Premium trial but fully intend to subscribe once the trial is over.I haven't visited my cd collection ...

  • Gig Goer
  • Bought my first Android phone, recently, after my previous phone eventually gave up the ghost - had it 5 years! At the moment I'm on the 30 day free Premium trial but fully intend to subscribe once ...
  • padcam
  • Gig Goer
  • 580 Views
  • 8 replies
  • 2 likes
  • 580 Views
  • 8 replies
  • 2 likes

Can't download albums for Samsung Galaxy S 4

I'm having trouble downloading certain albums on my phone which is a Samsung Galaxy S 4. I will download it only to find out it did not store in "your music". I will save it first then I will try to download it only to have no luck. I'm highly frustr...

  • Newbie
  • I'm having trouble downloading certain albums on my phone which is a Samsung Galaxy S 4. I will download it only to find out it did not store in "your music". I will save it first then I will try...
  • Daniel
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Downloading Problem for Samsung Galaxy S 4
  • 562 Views
  • 1 replies
  • 0 likes

Spotify keeps "downloading music" all the time?

Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. My music is already downloaded to the phone, so Im not sure whats up with the notification?

  • Newbie
  • Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. 😞 My music is already downloaded to the phone, so Im not sure whats up with the notification?
  • thai2000
  • Roadie
  • 11774 Views
  • 5 replies
  • 4 likes
  • 11774 Views
  • 5 replies
  • 4 likes