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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394643 Views

546 replies

35 likes

Account
Free
  • 394643 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8386 Views

0 replies

7 likes

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  • 7 likes

Solved!! Premium not working

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with username 3. below settings -> take premium 4. click on take premium...

Regular

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with userna...

Peter__

Community Legend

1365 Views

10 replies

0 likes

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  • 10 replies
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Solved!! See only offline playlists

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

Casual Listener

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

dinomight

Spotify Star

15452 Views

3 replies

0 likes

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  • 3 replies
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black screen

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify support. What now?? Thanks Linda

Casual Listener

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify...

Marco

Community Legend

1022 Views

2 replies

0 likes

  • 1022 Views
  • 2 replies
  • 0 likes

Sound stops working on my HTC One

Hi, I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. Right I can't listen to offline files, radio or anything. - Sound...

Casual Listener

Hi,    I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on agai...

duffusion

Regular

2086 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

Newbie

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...

leon-suter

Newbie

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
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Solved!! Your Music shuffles ALL instead of just album or playlist - Android

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist. I've added several playlists and albums to the 'Your Music' section I've noticed that I'll pick a playlist and then about 3-4 so...

Regular

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist.   I've added several playlists and albums to the 'Your Music' sectio...

unkoolaidman

Regular

697 Views

2 replies

0 likes

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  • 2 replies
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What the hell happened to my Your Music tracks on Android?

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...

Casual Listener

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...

Peter__

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Low volume issues with GPS instructions :(

I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the GPS instructions with it so they are dipped as low as the music...

Roadie

I use BT in my car for music and for GPS instructions.   Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the G...

Daniel

Community Legend

945 Views

1 replies

0 likes

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  • 1 replies
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karaoke tracks

As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?

Visitor

As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?

user-removed

Not applicable

1504 Views

8 replies

0 likes

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  • 8 replies
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Login suddenly fails on Android smartphone - the report "Unfortunately, Spotify has stopped” appears

Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has stopped” appears on the screen. This has continued ever since ...

Casual Listener

  Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has ...

japitkan

Casual Listener

657 Views

2 replies

1 likes

  • 657 Views
  • 2 replies
  • 1 likes

Huge amounts of battery drain

I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and Beats Music. Both of them only drain about 2-3% of m...

Casual Listener

I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and B...

rafagiba

Newbie

1321 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

[Android 4.4.2]Spotify pauses when volume is changed by rocker

Hello This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the same on my Girlfriends LG Nexus 4 (stock 4.4.2). The way to re...

Newbie

Hello   This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the ...

Peter__

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Login Failed..

I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an option to use Spotify, and I have also tried setting...

Casual Listener

I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an...

Merik

Community Legend

742 Views

1 replies

0 likes

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  • 1 replies
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Solved!! *feature request* Star/unStar within the app

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Regular

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Pakillo73

Casual Listener

2223 Views

9 replies

0 likes

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  • 9 replies
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Solved!! Cannot log in on android

Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button. Then the screen says "logging in" for a few seconds and then i come...

Newbie

Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button.  Then the...

ethanmc2004

Casual Listener

2163 Views

3 replies

0 likes

  • 2163 Views
  • 3 replies
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Search history on Andriod

After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new version like this? Really want my search history

Casual Listener

After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new ver...

meahtenoha

Spotify

31011 Views

165 replies

17 likes

  • 31011 Views
  • 165 replies
  • 17 likes

Using Radio with the new "Your Music" song list

Hey, I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"? I found it a great way of adding new music to my Starred playlist. This is mainly for use on Android but I also use the desk...

Regular

Hey,   I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"?    I found it a great way of adding new music to...

emjayar84

Regular

944 Views

2 replies

0 likes

  • 944 Views
  • 2 replies
  • 0 likes

Your Music / Artists tab is empty when you select "Show only offlined content"

Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content". I have a relatively large number of albums synced to my device and when ...

Casual Listener

Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content".   I have a r...

Peter__

Community Legend

1285 Views

1 replies

0 likes

  • 1285 Views
  • 1 replies
  • 0 likes

How to save offline spotify musics into external SD CARD

I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx

Newbie

I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx

Daniel

Community Legend

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Force close on start (liborbit-jni-spotify.so)

Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://github.com/daeiron/android_kernel_sony_apq8064) It would ...

Newbie

Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://gi...

1275 Views

0 replies

0 likes

  • 1275 Views
  • 0 replies
  • 0 likes