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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Open Spotify Links in the new Spotify Preview

When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account. Not sure if this is a spotify or shazam bug, but it's there.

  • Newbie
  • When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account.   Not sure if this is a spotify or shazam bug, bu...
  • mekon
  • Casual Listener
  • 1052 Views
  • 4 replies
  • 1 likes
  • 1052 Views
  • 4 replies
  • 1 likes

Error Code 410

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410. I reinstalled Spotify and change my Facebook password. Still cannot login and I am certain that there is not a space at the end of my user...

  • Casual Listener
  • Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410.  I reinstalled Spotify and change my Facebook password.  Still cannot lo...
  • meahtenoha
  • Spotify
  • 1017 Views
  • 2 replies
  • 0 likes
  • 1017 Views
  • 2 replies
  • 0 likes

Solved!! Spotify goes offline on my samsung tablet

I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my music offline but it's not updating my playlist. How...

  • Newbie
  • I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my m...
  • tradguy
  • Casual Listener
  • 1861 Views
  • 5 replies
  • 3 likes
  • 1861 Views
  • 5 replies
  • 3 likes

Will Spotify support ICS/Tablets or go to Rdio?

Does anyone know if Spotify is aware of Android, ICS, or tablets? Or should I just go ahead and switch to Rdio?

  • Newbie
  • Does anyone know if Spotify is aware of Android, ICS, or tablets?    Or should I just go ahead and switch to Rdio?
  • tradguy
  • Casual Listener
  • 927 Views
  • 4 replies
  • 1 likes
  • 927 Views
  • 4 replies
  • 1 likes

Musiktitel werden nicht für den Onlinemodus runtergeladen

Hey, da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Kabel am Laptop anschließen und mit dem Handy durch den Laptop ins...

  • Newbie
  • Hey,   da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Ka...
  • 1233 Views
  • 0 replies
  • 0 likes
  • 1233 Views
  • 0 replies
  • 0 likes

Solved!! Spotify closes instantly when I launch it

Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app. I've completely removed Spotify and reinstalled. Now it instantly closes (no error message) when I launch the app. I'm us...

  • Regular
  • Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app.   I've completely removed Spotify and reinstalled. Now it insta...
  • goncalo
  • Casual Listener
  • 2964 Views
  • 6 replies
  • 0 likes
  • 2964 Views
  • 6 replies
  • 0 likes

Solved!! error 112

Hey! My samsung galaxy s2 wont run spotify. It did work before. I have tried to reinstall the app, turned the phone on&off, still dont work.When i start the app, i get to log in. Error 112 or 212 pops on the screen. Then i can see my playlists for a ...

  • Casual Listener
  • Hey! My samsung galaxy s2 wont run spotify. It did work before. I have tried to reinstall the app, turned the phone on&off, still dont work. When i start the app, i get to log in. Error 11...
  • licenced
  • Community Legend
  • 2082 Views
  • 4 replies
  • 0 likes
  • 2082 Views
  • 4 replies
  • 0 likes

Playlist problems with ICS update

Samsung Galaxy S2, ICS - I don't seem to be able to download to cache anymore. When I download new albums as playlist, they don't seem to download and I can't find them in my list of playlists. anyone else encountered this? very frustrating....

  • Visitor
  • Samsung Galaxy S2, ICS - I don't seem to be able to download to cache anymore.  When I download new albums as playlist, they don't seem to download and I can't find them in my list of playlists....
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Syncing incredibly slow on retail and preview releases, HTC desire on Orange UK.

Pretty simple.. Over wifi, the speeds are catastrophic. Three minutes for the first track, and the others are trailing along. In the last week and a half I've not once completed the sync for my 423 track playlist. It has only been reset twice (once i...

  • Newbie
  • Pretty simple.. Over wifi, the speeds are catastrophic. Three minutes for the first track, and the others are trailing along. In the last week and a half I've not once completed the sync for my 423 t...
  • licenced
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify app + Facebook

Hey. Everytime i login to my spotify app, it activates my deactivated Facebook page. This is really annoying, what do I do?? // Jenn

  • Newbie
  • Hey. Everytime i login to my spotify app, it activates my deactivated Facebook page. This is really annoying, what do I do?? // Jenn
  • licenced
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Slow offline sync on Beta App - Galaxy Nexus

Hi, I'm experiencing really really slow sync speeds with my Galaxy Nexus. Interestingly, my iPad's sync speeds are a lot better. Anyone else getting the same experience?

  • Newbie
  • Hi,   I'm experiencing really really slow sync speeds with my Galaxy Nexus.     Interestingly, my iPad's sync speeds are a lot better.   Anyone else getting the same experie...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Solved!! Android beta

So far I love the minimalistic new gui!Unfortunately I'm on a skyrocket with the leak ics rom. Spotify plays audio perfect and I can access almost every tab. But I can't access one tab then another without crashing. Or close out of the app and goto a...

  • Regular
  • So far I love the minimalistic new gui! Unfortunately I'm on a skyrocket with the leak ics rom. Spotify plays audio perfect and I can access almost every tab. But I can't access one tab then anoth...
  • licenced
  • Community Legend
  • 4270 Views
  • 6 replies
  • 0 likes
  • 4270 Views
  • 6 replies
  • 0 likes

Spotify does not work in my Samsung SII mobile

it used to work, but recently when I launch Spotify on my mobile it simply closes after 2-3 seconds. i have uninstalled and installed it again, but the problem is still there. Any advice?

  • Newbie
  • it used to work, but recently when I launch Spotify on my mobile it simply closes after 2-3 seconds. i have uninstalled and installed it again, but the problem is still there. Any advice?
  • licenced
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! When will playlist folders become available on Android?

Hello, I love Spotify and I use it a lot. Althogh there are no sorting or searching options YET to sort by artist/album or to search for a specific artist or playlist (at least on the ipod) - which I find difficult to understand as sorting and search...

  • Roadie
  • Hello,   I love Spotify and I use it a lot.   Althogh there are no sorting or searching options YET to sort by artist/album or to search for a specific artist or playlist (at least on t...
  • user-removed
  • Not applicable
  • 1670 Views
  • 19 replies
  • 0 likes
  • 1670 Views
  • 19 replies
  • 0 likes

A way to sync Androidphones without WiFi ?

Hello!I'm looking for a way to sync my Spotify offline playlists with my android phone. But since i dont have WiFi at my house i can't use that way.I'm looking for an alternative via USB. Thanks!

  • Newbie
  • Hello! I'm looking for a way to sync my Spotify offline playlists with my android phone. But since i dont have WiFi at my house i can't use that way. I'm looking for an alternative via USB. &n...
  • licenced
  • Community Legend
  • 1139 Views
  • 1 replies
  • 0 likes
  • 1139 Views
  • 1 replies
  • 0 likes

Backs out to playlist level when switching views from horizontal or vertical

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid. If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in a horizontal view, if I close the keyboard and switch to ...

  • Music Fan
  • Not sure if this happens on other phones or not, but this is a problem I have seen on Droid.  If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in ...
  • rodmur
  • Music Fan
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Share current playing song

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song. It would be nice if there was some button on the current song screen, you know the window that you can flip up with a...

  • Music Fan
  • Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song.  It would be nice if there was some button on the current son...
  • rodmur
  • Music Fan
  • 3611 Views
  • 2 replies
  • 0 likes
  • 3611 Views
  • 2 replies
  • 0 likes

Spotify stops playing all of a sudden

Hi, I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing. "Luckily", I had catlog running and so I've got a logcat log. Please see min....

  • Newbie
  • Hi,   I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing.   "Luckily...
  • licenced
  • Community Legend
  • 6594 Views
  • 8 replies
  • 0 likes
  • 6594 Views
  • 8 replies
  • 0 likes

Chicken and the Egg

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spotify because I am prompted to enter my logon informa...

  • Newbie
  • I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spot...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Save state after restart

I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify will forget where it was in my playlist. It would be...

  • Music Fan
  • I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify w...
  • miljbee
  • Music Fan
  • 451 Views
  • 2 replies
  • 1 likes
  • 451 Views
  • 2 replies
  • 1 likes