Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6269 Views

0 replies

7 likes

  • 6269 Views
  • 0 replies
  • 7 likes

Need help with the app on Samsung Galaxy Nexus

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the recent update I tried it again. Now when I log in, ...

Casual Listener

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the ...

neo-x

Community Legend

895 Views

5 replies

0 likes

  • 895 Views
  • 5 replies
  • 0 likes

Solved!! How can I downgrade?

Since the new Android app is crap I need to downgrade to the previous version which actually works. How can I do that?

Regular

Since the new Android app is crap I need to downgrade to the previous version which actually works. How can I do that?

neo-x

Community Legend

7604 Views

20 replies

1 likes

  • 7604 Views
  • 20 replies
  • 1 likes

Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

Casual Listener

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...

Afront

Community Legend

3243 Views

4 replies

0 likes

  • 3243 Views
  • 4 replies
  • 0 likes

Lots of my playlists are stuck on "Loading...

My playlists weren't syncing correctly between my desktop (win 7) and my android app. I uninstalled and re-installed both in an attempt to remedy the issue, but now a good chunk of my playlists are stuck on "Loading..." (on both the desktop app and A...

Gig Goer

My playlists weren't syncing correctly between my desktop (win 7) and my android app. I uninstalled and re-installed both in an attempt to remedy the issue, but now a good chunk of my playlists are s...

neo-x

Community Legend

3877 Views

11 replies

0 likes

  • 3877 Views
  • 11 replies
  • 0 likes

Solved!! Can't login anymore

Fixed it.

Casual Listener

Fixed it.

Khaloc

Casual Listener

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

Playlists not syncing

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a playlist on the phone and it doesn't update on the d...

Newbie

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a p...

Goodman

Spotify Legend

9255 Views

7 replies

2 likes

  • 9255 Views
  • 7 replies
  • 2 likes

can't download tracks on s2

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

Newbie

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

679 Views

0 replies

0 likes

  • 679 Views
  • 0 replies
  • 0 likes

Poor sound quality on Samsung W

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing a track in the mediaplayer sounds normal and the se...

Newbie

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing ...

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Galaxy s3 Vibrating to music!

Hi Guys, I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time with music. Now at first I thought it was just vibration from...

Casual Listener

Hi Guys,   I've got a strange problem with spotify on my Galaxy s3. When music is playing in spotify, it seems to be linked to the vibration function of the phone because it vibrates in time...

Joe

Community Legend

62887 Views

16 replies

2 likes

  • 62887 Views
  • 16 replies
  • 2 likes

Clear/remove downloaded music from SD

The option in menus to clear downloaded playlists/songs is deeply missing from the earlier version! When i "undownloading" a playlist it's not erased but it's left in cache. This shouldn't be so. When i remove a downloaded playlist it should be clear...

Music Fan

The option in menus to clear downloaded playlists/songs is deeply missing from the earlier version! When i "undownloading" a playlist it's not erased but it's left in cache. This shouldn't be so. Whe...

scrufjz1

Casual Listener

915 Views

1 replies

0 likes

  • 915 Views
  • 1 replies
  • 0 likes

Unable to login to new Spotify Android Update

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1 Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market On the login screen, I say No No No to the facebook stuff, just take me to the login I...

Casual Listener

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1   Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market     On...

licenced

Community Legend

1161 Views

2 replies

0 likes

  • 1161 Views
  • 2 replies
  • 0 likes

No sound on next song on HTC Desire S

Just updated to version 0.5.0.1247.g94a8231b on android. Playing one song works fine, but when it gets to the next song there is no sound. The song progression bar moves and it look like it plays a song, but no sound. If I press the next song button ...

Casual Listener

Just updated to version 0.5.0.1247.g94a8231b on android. Playing one song works fine, but when it gets to the next song there is no sound. The song progression bar moves and it look like it plays a s...

0124nigel

Casual Listener

7829 Views

36 replies

2 likes

  • 7829 Views
  • 36 replies
  • 2 likes

View Playlist By Album

Some things missing. Landscape mode. Adding a whole album to an existing playlist. Local Files will not show up as a menu option. No easy way to shuffle all tracks (can be done tho) Also in a playlist can't sort by album or view by album. Can't see t...

Roadie

Some things missing.    Landscape mode. Adding a whole album to an existing playlist.  Local Files will not show up as a menu option.  No easy way to shuffle all tracks ...

rob171171

Regular

1834 Views

2 replies

1 likes

  • 1834 Views
  • 2 replies
  • 1 likes

missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

Newbie

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

neo-x

Community Legend

1330 Views

8 replies

3 likes

  • 1330 Views
  • 8 replies
  • 3 likes

Stupid question....

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually downloading to my harddrive? Or is it just syncing like...

Casual Listener

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually down...

neo-x

Community Legend

1130 Views

6 replies

0 likes

  • 1130 Views
  • 6 replies
  • 0 likes

Solved!! turning off new spotify android version

I feel extremely remedial here, but how do you turn off the new version of Spotify Mobile on the Droid Bionic? Before I would touch the menu button and then choose to exit. So far the only thing I have figured out is to either log out completely or g...

Casual Listener

I feel extremely remedial here, but how do you turn off the new version of Spotify Mobile on the Droid Bionic?  Before I would touch the menu button and then choose to exit. So far the only thin...

SpotifyItBlows

Casual Listener

123220 Views

54 replies

8 likes

  • 123220 Views
  • 54 replies
  • 8 likes

consuming 3G data

Hello,I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb of data.Have I missconfigured something?Appart from this...

Newbie

Hello, I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb o...

licenced

Community Legend

866 Views

3 replies

0 likes

  • 866 Views
  • 3 replies
  • 0 likes

Old version for those that need it

Here is the old version of the Spotify Android client for those that need it... http://db.tt/WxTUCpAV I can't guarantee how long it will continue to work. Spotify may eventually block it (by that I mean they may block the old client, not the above li...

Community Legend

Here is the old version of the Spotify Android client for those that need it... http://db.tt/WxTUCpAV   I can't guarantee how long it will continue to work. Spotify may eventually block it...

kazgorat

Newbie

22837 Views

4 replies

5 likes

  • 22837 Views
  • 4 replies
  • 5 likes

Spotify Alternatives

So now that Spotify is useless on an Android phone (newly purchased 64Gb SD card completely redundant for storage purposes) can anyone recommend a Spotify alternative that will allow for external storage of offline playlists? Much as I'm unwilling to...

Music Fan

So now that Spotify is useless on an Android phone (newly purchased 64Gb SD card completely redundant for storage purposes) can anyone recommend a Spotify alternative that will allow for external sto...

sven86

Newbie

7421 Views

12 replies

0 likes

  • 7421 Views
  • 12 replies
  • 0 likes

Solved!! App won't open after update

App updated today - now it won't open. Uninstalled and tried again, several times - still no luck! I get a blank image - nothing! Any ideas? Thanks -

Newbie

 App updated today - now it won't open. Uninstalled and tried again, several times - still no luck! I get a blank image - nothing! Any ideas? Thanks -

neo-x

Community Legend

10386 Views

7 replies

0 likes

  • 10386 Views
  • 7 replies
  • 0 likes