Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5282 Views

0 replies

6 likes

  • 5282 Views
  • 0 replies
  • 6 likes

Adds and faulty spotify service

Hi, In response to a serious issue that some people have already brought to your attention I must summarize it. The latest addon/change you have made is seriously compromising the usability of your service. When I as a paying customer get kicked out ...

Casual Listener

Hi,   In response to a serious issue that some people have already brought to your attention I must summarize it.   The latest addon/change you have made is seriously compromising ...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Solved!! frequent force closings at random

I have a Samsung Galaxy S Captivate. For the past week, almost everytime I use Spotify Premium it has been force closing when I'm not listening to local tracks through the program. The program either shuts down completely or it reverts to the main me...

Casual Listener

I have a Samsung Galaxy S Captivate. For the past week, almost everytime I use Spotify Premium it has been force closing when I'm not listening to local tracks through the program. The program either...

Sam

Spotify

795 Views

2 replies

1 likes

  • 795 Views
  • 2 replies
  • 1 likes

When in offline mode, local files are greyed out but can still be played.

Spotify Mobile:0.4.12.180 (but it's been there since at least 0.4.04)When in offline mode, local files are greyed out but can still be played. This makes it tricky to work out which are local files and which are not.Here are some screenshots to illus...

Roadie

Spotify Mobile:0.4.12.180 (but it's been there since at least 0.4.04) When in offline mode, local files are greyed out but can still be played. This makes it tricky to work out which are local ...

bradavon

Roadie

2611 Views

2 replies

0 likes

  • 2611 Views
  • 2 replies
  • 0 likes

Problem with use on Galaxy ||

I have just bought Spotify and is a new user. It works very well on my computer.When I log in on my phone Spotify is locked, it is tryinh to sync a playlist I do not have anymore. Nothing else thsn quit is working. Can someone help me?

Newbie

I have just bought Spotify and is a new user. It works very well on my computer. When I log in on my phone Spotify is locked, it is tryinh to sync a playlist I do not have anymore. Nothing else thsn...

licenced

Community Legend

826 Views

3 replies

0 likes

  • 826 Views
  • 3 replies
  • 0 likes

Solved!! Spotify keeps crashing after I add or star a track?!

Hey, I use version: 0.4.12.180 on an Android device running Android version 2.3.7.Every time I add, remove or star a song and then wait a couple of seconds the spotify app crashes.. I thought it might have been my last phone but I recently switched p...

Casual Listener

Hey,    I use version: 0.4.12.180 on an Android device running Android version 2.3.7. Every time I add, remove or star a song and then wait a couple of seconds the spotify app crashes.. ...

ivanut

Casual Listener

4619 Views

20 replies

5 likes

  • 4619 Views
  • 20 replies
  • 5 likes

Solved!! Going online crashes my android client.

Had the most annoying bug the last two days. Whenever my phone connects to the internet my spotify client closes. I have been able to get the app to stay open on my Galaxy S2 by setting my phone to flight mode. But I am unable to connect and have the...

Newbie

Had the most annoying bug the last two days. Whenever my phone connects to the internet my spotify client closes. I have been able to get the app to stay open on my Galaxy S2 by setting my phone to f...

licenced

Community Legend

1351 Views

2 replies

0 likes

  • 1351 Views
  • 2 replies
  • 0 likes

TROUBLE WITH SAMSUNG GALAXY NEXUS ANDROID ICE CREAM SANDWICH

Hello to All, I have a premiun spotify account and run uncorrectly in my Galaxy Nexus device, WHY?? first, I hate each time when spotify try to sing in with facebook account, why? I dont have facebook and I wont . Second, when I listen my favorite li...

Newbie

Hello to All,   I have a premiun spotify account and run uncorrectly in my Galaxy Nexus device, WHY??   first, I hate each time when spotify try to sing in with facebook account, why? I...

BeastFilipino

Regular

2609 Views

6 replies

0 likes

  • 2609 Views
  • 6 replies
  • 0 likes

Bug? Weird quirk?

this is the Spotify Android Beta. on a Samsung Galaxy Nexus Something I've noticed is when I play music and then stop. If I leave it idle for more than say 10 minutes after I reopen it it's at the now playing screen with no track playing. It used to ...

Newbie

this is the Spotify Android Beta. on a Samsung Galaxy Nexus  Something I've noticed is when I play music and then stop. If I leave it idle for more than say 10 minutes after I reopen it it's at...

licenced

Community Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Offline Mode

Alright, lets give this another try (Internal Server error 500) I am a Spotify Premium user, username madbadger89 As of two days ago, my Spotify on my Android Evo handset went into offline mode, and will not return even though I have an active Wifi c...

Newbie

Alright, lets give this another try (Internal Server error 500)   I am a Spotify Premium user, username madbadger89   As of two days ago, my Spotify on my Android Evo handset went into ...

blazarus

Newbie

750 Views

1 replies

1 likes

  • 750 Views
  • 1 replies
  • 1 likes

Repeating Data Warning

I just installed the spotify app on my Samsung Galaxy S II for T-Mobile and after logging into my facebook account. A warning pops up warning me not to use too much data. When I hit ok, it keeps popping up, and it won't stop. This is preventing me fr...

Newbie

I just installed the spotify app on my Samsung Galaxy S II for T-Mobile and after logging into my facebook account. A warning pops up warning me not to use too much data. When I hit ok, it keeps popp...

Spyke

Roadie

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Diveice not found - Galaxy Note

Hello,my computer does not find my device Galaxy Note. No sync! Made a new playlist but I can´t get to my Android. I do not use ICS . I use the same WIFI network. I do not use _Spotify Beta version .

Casual Listener

Hello, my computer does not find my device Galaxy Note. No sync! Made a new playlist but I can´t get to my Android. I do not use ICS . I use the same WIFI network. I do not use _Spotify Beta version...

licenced

Community Legend

728 Views

3 replies

0 likes

  • 728 Views
  • 3 replies
  • 0 likes

New Android app + ICS

I've installed the new android app, I can Synchronised my playlists frm Spotify (linux or Win) but the files don't download on the phone.

Casual Listener

I've installed the new android app, I can Synchronised my playlists frm Spotify (linux or Win) but the files don't download on the phone.

craPkit

Regular

2188 Views

5 replies

0 likes

  • 2188 Views
  • 5 replies
  • 0 likes

Re: Preview app - glitches on returning to app

Hey all, I changed my phone so that it could receive unknown sources for the Spotify android app preview. But when I attempt to download it it says it was unsuccessful. What am I doing wrong here?

Newbie

Hey all,  I changed my phone so that it could receive unknown sources for the Spotify android app preview.  But when I attempt to download it it says it was unsuccessful.  What am I d...

licenced

Community Legend

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Android Preview Bugs & Suggestions (Now Playing & Widget)

Hi! First, I LOVE the new layout on Android. And the biggest bug in the previous version (app force closing when adding a song to a playlist) has been fixed so thanks for that! One thing I've noticed is that if the last screen I was using on the app ...

Casual Listener

Hi! First, I LOVE the new layout on Android. And the biggest bug in the previous version (app force closing when adding a song to a playlist) has been fixed so thanks for that!   One thing I'v...

licenced

Community Legend

1599 Views

2 replies

0 likes

  • 1599 Views
  • 2 replies
  • 0 likes

Android APP HTC won't go online - also,

i've seen several notes about people having trouble with the spotify app on several other devices, but nothing similar to my case: My spotify APP works fine, using a HTC Desire Z. But it stopped updating my playlists about 6 days ago. the APP won't g...

Casual Listener

i've seen several notes about people having trouble with the spotify app on several other devices, but nothing similar to my case:   My spotify APP works fine, using a HTC Desire Z. But it sto...

zerokell

Newbie

2695 Views

2 replies

0 likes

  • 2695 Views
  • 2 replies
  • 0 likes

Artist Radio in Mobile Version?

Are there any plans to include that? When? Maybe its there and I am too dumb to find it? Thanks!

Casual Listener

Are there any plans to include that? When?   Maybe its there and  I am too dumb to find it?   Thanks!

deltwalrus

Newbie

1312 Views

4 replies

0 likes

  • 1312 Views
  • 4 replies
  • 0 likes

stops when log in.

Spotify shout down When I log in, that to Do!?

Casual Listener

Spotify shout down When I log in, that to Do!? 😮

farenhit

Casual Listener

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Solved!! Preview Release - Recommended procedure to change offline tracks from High to Extreme quality?

What is the recommended procedure if you want to change all your offline tracks from High quality to Extreme quality? Also, linked to the above, how long do you have to wait after undownloading a playlist before it gets removed?I've tried undownloadi...

Community Legend

What is the recommended procedure if you want to change all your offline tracks from High quality to Extreme quality?   Also, linked to the above, how long do you have to wait after undownload...

craPkit

Regular

5905 Views

21 replies

0 likes

  • 5905 Views
  • 21 replies
  • 0 likes

Syncing over Sprint 4G

I have had the exact same problem as described here: https://getsatisfaction.com/spotify/topics/no_syncing_over_sprint_4g and seeing that it has been months, I would like to know if this problem has been fixed. I don't live in a 4G area, so I couldn'...

Music Fan

I have had the exact same problem as described here: https://getsatisfaction.com/spotify/topics/no_syncing_over_sprint_4g and seeing that it has been months, I would like to know if this problem has ...

Gameforce20

Music Fan

1648 Views

6 replies

0 likes

  • 1648 Views
  • 6 replies
  • 0 likes