Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387843 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone updated as well. I have a Verizon Xperia Play, which j...
So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone upd...
483 Views
0 replies
0 likes
HTC One X with Spotify Preview and storage encryption enabled, extreme download quality. When I download a playlist, it does. But then every 15-30 minutes the app will start a sync in the background, and download it all again. It's killing my battery...
HTC One X with Spotify Preview and storage encryption enabled, extreme download quality. When I download a playlist, it does. But then every 15-30 minutes the app will start a sync in ...
369 Views
0 replies
0 likes
I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login details. If I enter these it'll log back in but if ...
I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login ...
Casual Listener
644 Views
3 replies
0 likes
As of the day before yesterday everytime I log in it opens for a couple of seconds then kicks me out!!Open it again and back to the log in screen same thing!!! have tried forcing app to stopclearing all filesclearing all settingsreinstallationresting...
As of the day before yesterday everytime I log in it opens for a couple of seconds then kicks me out!! Open it again and back to the log in screen same thing!!! have tried forcing app to st...
Casual Listener
814 Views
3 replies
0 likes
I am able to access the site, choose a song, add to play list, but will not play - says that I need premium subscription - which I have for three months - can you help ?
I am able to access the site, choose a song, add to play list, but will not play - says that I need premium subscription - which I have for three months - can you help ?
Spotify Legend
636 Views
1 replies
0 likes
Hi, I started using the premium version for android a month ago and it worked perfectly. Till yesterday, when, for some reasons unknown, I can't use my offline lists. What can I do? Thanx
Hi, I started using the premium version for android a month ago and it worked perfectly. Till yesterday, when, for some reasons unknown, I can't use my offline lists. What can I do? ...
Casual Listener
1740 Views
3 replies
0 likes
I have a Htc One V and whenever i try to start spotify the screen turns black and then back to the last thing i was doing on my phone. I have tryed 2 unistall it but it doesnt work
I have a Htc One V and whenever i try to start spotify the screen turns black and then back to the last thing i was doing on my phone. I have tryed 2 unistall it but it doesnt work
Community Legend
881 Views
2 replies
0 likes
This has been a problem for months, and just gets worse: Songs slowly become greyed out as pending tracks to be synced, and fewer are available for play offline. I've tried uninstalling/reinstalling Spotify on my phone, clearing the cache, creating n...
This has been a problem for months, and just gets worse: Songs slowly become greyed out as pending tracks to be synced, and fewer are available for play offline. I've tried uninstalling/reinstalling ...
Community Legend
714 Views
3 replies
0 likes
I've tried both marketplace and the one from m.spotify.com and have yet to get a playlist to load any songs. I can login in OK on the 4.0 preview version with my Facebook credentials but none of my playlists I've previously made show nor can I get an...
I've tried both marketplace and the one from m.spotify.com and have yet to get a playlist to load any songs. I can login in OK on the 4.0 preview version with my Facebook credentials but none of my p...
Casual Listener
1491 Views
4 replies
0 likes
I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and that's it, it won't play anything that isn't a local...
I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and t...
Community Legend
2172 Views
4 replies
0 likes
I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental. On my computers, the song plays just fine. That same song from the same playlist plays just the instrumental version on my a...
I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental. On my computers, the song plays just fine. That same song from...
536 Views
0 replies
0 likes
My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any sound. I´ve reinstalled both the beta-app, the old...
My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any...
Newbie
773 Views
1 replies
0 likes
Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. WHAT CAN BE DONE TO FIX THIS? And dont reply with t...
Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. ...
361 Views
0 replies
0 likes
Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) .Se me abre un pestaña que pone informacion y OK, nada mas. ¿Que puedo hacer?
Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) . Se me abre un pestaña que pone informacion y ...
Spotify Legend
1259 Views
1 replies
0 likes
I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offline bar" disappears, and returns, and goes away, an...
I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offl...
Not applicable
1399 Views
7 replies
1 likes
When I get a phone and go back to app, I an stuck in song screen and app won't go to list view. App killer doesn't work to reinit app, I have to reboot the phone. What's up with that?
When I get a phone and go back to app, I an stuck in song screen and app won't go to list view. App killer doesn't work to reinit app, I have to reboot the phone. What's up with that?
Community Legend
750 Views
1 replies
0 likes
Sorry for the cryptic title. The app has apperantly logged me off, but when I try to log back in, it gives me a warning saying "spotify uses a lot of data, remember to get a flat rate". When I press OK, the same warning comes up again, and this happe...
Sorry for the cryptic title. The app has apperantly logged me off, but when I try to log back in, it gives me a warning saying "spotify uses a lot of data, remember to get a flat rate". When...
Casual Listener
633 Views
1 replies
0 likes
I syncronized my spotify pc playlists on my Samsung Galaxy S2 and its all on the phone now, but i cannot run the music in offline mode although i purchased premium 2 days ago. Some songs are played just a few seconds and then stop or they arent playe...
I syncronized my spotify pc playlists on my Samsung Galaxy S2 and its all on the phone now, but i cannot run the music in offline mode although i purchased premium 2 days ago. Some songs are played j...
Casual Listener
798 Views
1 replies
0 likes
Hi, I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro.I get the following message "This track is currently not available in your region". The same songs are playable on my computer. The dummy-solution seems to ...
Hi, I've been experiencing some problems with playing some songs on my SE Xperia X10 mini pro. I get the following message "This track is currently not available in your region". The same s...
Spotify Legend
15949 Views
8 replies
1 likes
Hi, On Samsung Galaxy S2, I'm losing synchronization of offline playlists all the time. I have to re-tick offline playlist boxes and re-sync twice a day. A nightmare (I have more than 3,000 songs). It has been working well until a few days ago. Any i...
Hi, On Samsung Galaxy S2, I'm losing synchronization of offline playlists all the time. I have to re-tick offline playlist boxes and re-sync twice a day. A nightmare (I have more than 3,000 ...
506 Views
0 replies
1 likes
