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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112382 Views

26 replies

3 likes

  • 112382 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226205 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226205 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

583962 Views

79 replies

3 likes

  • 583962 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480521 Views

577 replies

40 likes

Account
Free
  • 480521 Views
  • 577 replies
  • 40 likes

New Spotify App won't start on ICS

since the latest Update from the PlayStore my Spotify-Apps asks for Permission to access my facebook-profile after starting. If I press deny, the app asks again and again until I'm dumped on the login-screen again. Offline mode doesn't work anymore, ...

Newbie

since the latest Update from the PlayStore my Spotify-Apps asks for Permission to access my facebook-profile after starting. If I press deny, the app asks again and again until I'm dumped on the logi...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

New app upgrade for spotify.

My phone Lg optimus X2 used to run the old type of spotify app all fine playing all songs etc but when i updated the app yesterday i can no longr play anything when i try to open a playlist it just closes spotify down and i need to open it again. Wha...

Newbie

My phone Lg optimus X2 used to run the old type of spotify app all fine playing all songs etc but when i updated the app yesterday i can no longr play anything when i try to open a playlist it just c...

2677 Views

0 replies

0 likes

  • 2677 Views
  • 0 replies
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Cant play tracks on SDcard that is in playlist and they wont sync.

i have some of the music files on my phone, and since update spotify seem to know they are there but wont play them nor sync them from my computer. is there a way to play them or should i just delete the files and see if spotify will sync them after ...

Newbie

i have some of the music files on my phone, and since update spotify seem to know they are there but wont play them nor sync them from my computer.   is there a way to play them or should i ...

licenced

Community Legend

751 Views

2 replies

0 likes

  • 751 Views
  • 2 replies
  • 0 likes

Bravo Spotify, I applaud you!

So let us reflect. You had a working app which also contained all the features everybody was looking for. So then you decide to build a new app for reason x (probably a good one), okay nothing wrong with that. You put out a beta and your userbase giv...

Music Fan

So let us reflect. You had a working app which also contained all the features everybody was looking for. So then you decide to build a new app for reason x (probably a good one), okay nothing wrong ...

JefTistaert

Casual Listener

1810 Views

6 replies

3 likes

  • 1810 Views
  • 6 replies
  • 3 likes

New ICS app downloads stuck after adding new to starred

Been stuck on 93% for a while now. If I cancel download it's gonna erase what's already downloaded and I'll be starting from zero, over 3G...

Newbie

  Been stuck on 93% for a while now.   If I cancel download it's gonna erase what's already downloaded and I'll be starting from zero, over 3G...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

What was last version before current update and does anybody have it?

I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!

Casual Listener

I know there is a 4.12.180 version floating around, but was this the very last version before the current update? Does anybody have a copy of the file of the very last version ? Thanks!

neo-x

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Premium but still showing offline status

Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account?? Please help as I have a long trip ahead. Thanks!

Newbie

Can anyone help me figure out why my phone is still showing an offline status even though my account is a premium account??   Please help as I have a long trip ahead.   Thanks!

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

New release without sound

Hi ! I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent... Everything seems to be in working order; program starts, down...

Newbie

Hi !   I have a Samsung Galaxy S2. While I have enjoyed my spotify premium account for a while now, I dont really care much for the latest release. This is because it is completely silent......

StickyIcky

Music Fan

1018 Views

2 replies

0 likes

  • 1018 Views
  • 2 replies
  • 0 likes

Bug: Subscriber count not updating

Every playlist I view shows 0 subscribers. This was working fine in the preview. Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247

Community Legend

Every playlist I view shows 0 subscribers. This was working fine in the preview.   Samsung Galaxy SII running ICS. Spotify for Android 0.5.0.1247

licenced

Community Legend

817 Views

2 replies

0 likes

  • 817 Views
  • 2 replies
  • 0 likes

New release is exactly why Spotify should have released a second beta. RANT

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly. It just beggars belief to me that Spotify didn't try and work out how we would feel about this before they released...

Roadie

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly.   It just beggars belief to me that Spotify didn't try ...

licenced

Community Legend

3244 Views

14 replies

6 likes

  • 3244 Views
  • 14 replies
  • 6 likes

missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

Newbie

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

neo-x

Community Legend

1847 Views

8 replies

3 likes

  • 1847 Views
  • 8 replies
  • 3 likes

Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

Casual Listener

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...

Afront

Community Legend

3732 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Problem since last Spotify Android Update

Dear Spotify Coustomer Support!Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are available are my Starred lists but nothing else. What i can u...

Casual Listener

Dear Spotify Coustomer Support! Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are avai...

555 Views

0 replies

1 likes

  • 555 Views
  • 0 replies
  • 1 likes

Won't Sync

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer, the phone turns up, but I can only sync local fil...

Regular

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer...

Sweholy

Casual Listener

944 Views

1 replies

0 likes

  • 944 Views
  • 1 replies
  • 0 likes

galaxy 2-no songs

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not really impressed as have used spotify for years and now ...

Visitor

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not reall...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Need help with the app on Samsung Galaxy Nexus

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the recent update I tried it again. Now when I log in, ...

Casual Listener

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the ...

neo-x

Community Legend

1145 Views

5 replies

0 likes

  • 1145 Views
  • 5 replies
  • 0 likes

Stupid question....

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually downloading to my harddrive? Or is it just syncing like...

Casual Listener

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually down...

neo-x

Community Legend

1470 Views

6 replies

0 likes

  • 1470 Views
  • 6 replies
  • 0 likes

Solved!! Add files to playlist makes Spotify crash

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

Newbie

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

jayysenn

Casual Listener

9531 Views

31 replies

2 likes

  • 9531 Views
  • 31 replies
  • 2 likes

consuming 3G data

Hello,I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb of data.Have I missconfigured something?Appart from this...

Newbie

Hello, I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb o...

licenced

Community Legend

1126 Views

3 replies

0 likes

  • 1126 Views
  • 3 replies
  • 0 likes