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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

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Search feature doesnt work... :(

I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also.I am no longer able to use the search option either on tracks, artist not album. The search field looks like google with the Mic...

Visitor

I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also. I am no longer able to use the search option either on tracks, artist not...

mittamo

Casual Listener

535 Views

3 replies

0 likes

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kindle fire

will spotify work on kindle fire?

Newbie

will spotify work on kindle fire?

Joe

Community Legend

6986 Views

19 replies

0 likes

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Message I just sent to Subscription Support

Hi, Thanks to Spotify's poor Android support the client no longer logs in on any of my mobile devices: Samsung Galaxy S 2Samsung Galaxy NexusSamsung Nexus SMotorola Xoom I'd like a refund of my remaining subscription as I have moved to Rdio. If they ...

Newbie

Hi,   Thanks to Spotify's poor Android support the client no longer logs in on any of my mobile devices:   Samsung Galaxy S 2 Samsung Galaxy Nexus Samsung Nexus S Motorola Xoom &nbs...

826 Views

0 replies

3 likes

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Premium Member with 3G?

is streaming [galaxy tab] with 3G smoothly? rentable?

Casual Listener

is streaming [galaxy tab] with 3G smoothly? rentable?

user-removed

Not applicable

911 Views

4 replies

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ZTE Blade problems

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you get around to solving it, please contact me and i ...

Newbie

Hi spotify. Thank you for a great product! However, I feel there is no reason for me to continue my subscription since the spotify app works very poorly on my ZTE Blade. It crashes constantly. If you...

Sheebarain

Casual Listener

1436 Views

2 replies

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Solved!! No sound on HTC Sensation

Hi,Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was comming out. Now, the sound works just fine in the no...

Casual Listener

Hi, Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was ...

zaharlequin

Casual Listener

5931 Views

3 replies

4 likes

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Spotify repeatedly crashes with error 112 on Google Nexus S on ICS 4.0.3

Nuff said. I'm a premium subscriber and this is unacceptable. What is the ICS story? Is there one? I love Spotify but am this close to moving to MOG...

Newbie

Nuff said. I'm a premium subscriber and this is unacceptable. What is the ICS story? Is there one? I love Spotify but am this close to moving to MOG... 😕 

910 Views

0 replies

3 likes

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Spotify Android issues a real dropped ball

I've been a Napster subscriber (£15 a month) for 8 years. I took out a premium subscription for Spotify a couple of days ago out of frustration with the relaunched apps from Rhapsody for Napster: the desktop software and the phone app aren't a patch ...

Roadie

I've been a Napster subscriber (£15 a month) for 8 years. I took out a premium subscription for Spotify a couple of days ago out of frustration with the relaunched apps from Rhapsody for Napster: the...

Rankhar

Roadie

1427 Views

3 replies

1 likes

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Rdio Launching in Europe

http://www.siliconrepublic.com/new-media/item/26473-rdio-coming-to-all/ And their Adroid app looks really nice. https://play.google.com/store/apps/details?id=com.rdio.android.ui&hl=en If Spotify don't pull their finger out soon, they will lose all th...

Gig Goer

http://www.siliconrepublic.com/new-media/item/26473-rdio-coming-to-all/   And their Adroid app looks really nice.    https://play.google.com/store/apps/details?id=com.rdio.android....

802 Views

0 replies

0 likes

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Songs starred in Android have no date added in Windows app

Hello All, Whenever I star a song from the Spotify Android app, and I switch back to the same list on the Windows app, these songs have no 'Added' date, thus my list on my Android phone hasn't got the same sorting as on the Windows App. This is a min...

Casual Listener

Hello All,   Whenever I star a song from the Spotify Android app, and I switch back to the same list on the Windows app, these songs have no 'Added' date, thus my list on my Android phone hasn...

danharding

Casual Listener

571 Views

1 replies

0 likes

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Available Offline - Resyncing Playlists

Does anyone here know why some playlists that I've already synced for offline listening on my S2 suddenly get unsynced and I have to go through the whole procedure again (i.e., resyncing). This happens every month or so and doesn't seem to affect all...

Casual Listener

Does anyone here know why some playlists that I've already synced for offline listening on my S2 suddenly get unsynced and I have to go through the whole procedure again (i.e., resyncing). This happe...

jlm29

Newbie

2043 Views

7 replies

2 likes

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Always offline

Can't get out of offline mode on my phone - on the laptop it works fine. I see that many people have the same problem, and have tried the suggested fixes (changing password etc) without success. Am paying a lot of money for Premium so would like this...

Newbie

Can't get out of offline mode on my phone - on the laptop it works fine. I see that many people have the same problem, and have tried the suggested fixes (changing password etc) without success. Am p...

Jenah

Casual Listener

692 Views

1 replies

0 likes

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Solved!! android streaming problems

Ive had spotify premium on my android phone a little over a month now, and i lost use of it for a week not too long ago. Apparently there was a streaming issue that was posted on twitter. I'm having a streaming problem again but according to the web ...

Newbie

Ive had spotify premium on my android phone a little over a month now, and i lost use of it for a week not too long ago. Apparently there was a streaming issue that was posted on twitter. I'm having ...

Joe

Community Legend

3202 Views

5 replies

2 likes

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Forced offline, syncing problems + Spotify erases my offline music! :-(

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages. Offline:Most of the time when using the app, I am forced into an offline-mode. It is not enabled in settings. It does not matter ...

Music Fan

I had these problems since about 1 1/2 month or so. I've written twice to Spotify, who so far has neglected my messages.   Offline: Most of the time when using the app, I am forced into an of...

hellozarina

Newbie

7166 Views

20 replies

7 likes

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Offline Mode - aaaaaaaaarrrggggggghhhhhhhhhhhhhh!!!

I have a laptop, Samsung GS2 and an Asus Transformer Prime running ICS. The phone and laptop work fine, but the tablet will never stay online for long, even when I am on a stable wifi connection and have logged out on all other devices. I actually ha...

Music Fan

I have a laptop, Samsung GS2 and an Asus Transformer Prime running ICS.   The phone and laptop work fine, but the tablet will never stay online for long, even when I am on a stable wifi connec...

licenced

Community Legend

769 Views

1 replies

0 likes

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Solved!! Problems with using spotify on several devices

Hey Forum! I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each device. On my Android phone everything works just fine and s...

Casual Listener

Hey Forum!   I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each ...

Peter__

Community Legend

2053 Views

9 replies

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Solved!! Warning Pop up

Warning: Spotify Mobile consumes large amounts of data.If you stream music over mobile networks, it's importatn that you have a flat rate (fixed price for data transfer) subscription. Please check with your mobile operator if you're uncertain. As soo...

Casual Listener

Warning:   Spotify Mobile consumes large amounts of data. If you stream music over mobile networks, it's importatn that you have a flat rate (fixed price for data transfer) subscription. Plea...

bikerchick

Casual Listener

1583 Views

2 replies

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The Android Forum Deserves More Attention!

The top 10 kudoed posts in the Help Forums here in the Spotify Community in the last month, as of 2012-03-28, are as follows... As you can see, 5 of the top 10 kudoed posts come from the Android forum. Whichever way you care to interpret the meaning ...

Community Legend

The top 10 kudoed posts in the Help Forums here in the Spotify Community in the last month, as of 2012-03-28, are as follows...     As you can see, 5 of the top 10 kudoed posts come ...

Sterling101

Casual Listener

1504 Views

2 replies

18 likes

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I have to download download my tracks almost everyday!

hi!A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I close the program or that I turn off the cellphone (I d...

Newbie

hi! A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I cl...

user-removed

Not applicable

819 Views

5 replies

4 likes

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Some things for android, shuffle, songs that disappears from offline, needing to be resynced.

Hi. Im having some problems with spotify.first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it doesn't work. So i just "fakkit im makin a new post"So i ...

Newbie

Hi. Im having some problems with spotify. first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it does...

Joe

Community Legend

7435 Views

12 replies

0 likes

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