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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112373 Views

26 replies

3 likes

  • 112373 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226196 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226196 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

583945 Views

79 replies

3 likes

  • 583945 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480502 Views

577 replies

40 likes

Account
Free
  • 480502 Views
  • 577 replies
  • 40 likes

Solved!! Cant login with new app

I updated my android app today, but after installing, it wont let me see the facebook loging screen. When i try to use spotify login screen it just gets stuck on "logging in", after i enter my details. Tried reinstalling and clearing data, but to no ...

Casual Listener

I updated my android app today, but after installing, it wont let me see the facebook loging screen. When i try to use spotify login screen it just gets stuck on "logging in", after i enter my detail...

Woody78

Casual Listener

1414 Views

3 replies

0 likes

  • 1414 Views
  • 3 replies
  • 0 likes

Soundrop for Android

Hi Folks, I'm in Australia and love Soundrop via Spotify. Trouble is I want it on my Asus Converter and I can get it! I've seen poting suggesting that Soundrop is on the Android MArket as a standalone app, may not for Australia. Does anyone have a su...

Casual Listener

Hi Folks,  I'm in Australia and love Soundrop via Spotify. Trouble is I want it on my Asus Converter and I can get it! I've seen poting suggesting that Soundrop is on the Android MArket as a sta...

Afront

Community Legend

3910 Views

3 replies

0 likes

  • 3910 Views
  • 3 replies
  • 0 likes

paid for premium but havent got it

I have bought premium (june 5th), but now the app and my user at the computer tells me that i havent premium. And i cant see my receipts, there is only this Error 500 - Internal server error. Can you help me getting premium to my phone?

Newbie

I have bought premium (june 5th), but now the app and my user at the computer tells me that i havent premium. And i cant see my receipts, there is only this  Error 500 - Internal server error....

David

Spotify Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Droid Bionic not showing up under "Devices" for wireless sync.

Hi all, My Bionic used to show up wirelessly and I've been able to sync properly, but as of the latest update, it doesn't show up at all. I've force closed, uninstalled, re-installed both mobile and desktop client, I'm on the same wireless network an...

Newbie

Hi all,   My Bionic used to show up wirelessly and I've been able to sync properly, but as of the latest update, it doesn't show up at all. I've force closed, uninstalled, re-installed both ...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Bluetooth and Spotify

Hello all. I connect my HTC One S with the stock stereo system in my 2010 Mazda 3 via bluetooth, and I listen to music on Spotify in my car via that bluetooth connection. Previous to this latest update, there were no issues with Spotify. However, now...

Newbie

Hello all.  I connect my HTC One S with the stock stereo system in my 2010 Mazda 3 via bluetooth, and I listen to music on Spotify in my car via that bluetooth connection.  Previous to this...

2952 Views

0 replies

1 likes

  • 2952 Views
  • 0 replies
  • 1 likes

Solved!! All tracks unavailable help!

I've really gotten into spotify the past few months; it's revolutionary. I have it working on both of my windows machines, but unfortunately on my galaxy nexus I get the "Track is unavailable" error whenever I try to play anything. I've uninstalled, ...

Newbie

I've really gotten into spotify the past few months; it's revolutionary. I have it working on both of my windows machines, but unfortunately on my galaxy nexus I get the "Track is unavailable" error ...

licenced

Community Legend

1348 Views

1 replies

0 likes

  • 1348 Views
  • 1 replies
  • 0 likes

Solved!! sincronizar listas offline en SD externa

Buenas, alguien sabe como hacer que las listas offline se almacenen en la SD externa en la nueva actualizacion para moviles android? en la version anterior era muy facil pero en esta no encuentro la manera de hacerlo y siguiendo las instrucciones que...

Casual Listener

Buenas, alguien sabe como hacer que las listas offline se almacenen en la SD externa en la nueva actualizacion para moviles android? en la version anterior era muy facil pero en esta no encuentro la ...

N57Rush

Casual Listener

2480 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Choose External SD to save datas ..... Impossible ?

Hi all, I do not find, in the new app, how to do to choose external SD as destination for my songs ... I have a Galaxy S2 (so 16Go inside), plus a 32Go Sdcard, I would like to choose this sd card to save spotify'xs songs .... It was possible in the o...

Regular

Hi all, I do not find, in the new app, how to do to choose external SD as destination for my songs ... I have a Galaxy S2 (so 16Go inside), plus a 32Go Sdcard, I would like to choose this sd card...

licenced

Community Legend

2496 Views

1 replies

0 likes

  • 2496 Views
  • 1 replies
  • 0 likes

Playlist folders all mixed up on Android

Dear Spotify, Our family uses Spottily with grate pleasure, and when the function arose to sort the playlists in folders we did thought to give it a shot. Each family member has a folder of his or her own, which works perfectly fine on the windows ap...

Newbie

Dear Spotify,   Our family uses Spottily with grate pleasure, and when the function arose to sort the playlists in folders we did thought to give it a shot. Each family member has a fol...

licenced

Community Legend

969 Views

1 replies

0 likes

  • 969 Views
  • 1 replies
  • 0 likes

[REQUEST / ATTENTION] Use the search before posting new threads of issues

People! There are a lot of issues with the software. If everyone created a new thread for the problems and the problem is solved in one thread -> other threads might never get the Solved answer or resolution. I wish everyone would FIRST try the searc...

Community Legend

People!   There are a lot of issues with the software. If everyone created a new thread for the problems and the problem is solved in one thread -> other threads might never get the Solve...

neo-x

Community Legend

1082 Views

6 replies

1 likes

  • 1082 Views
  • 6 replies
  • 1 likes

New App is Non-Functional

Just downloaded the app update on my Samsung Droid Charge. It doesn't work. I've uninstalled and reinstalled it five times already. And everytime I open it, all I get is a white screen and a crash report within thirty seconds. Anyone have a similar p...

Casual Listener

Just downloaded the app update on my Samsung Droid Charge. It doesn't work. I've uninstalled and reinstalled it five times already. And everytime I open it, all I get is a white screen and a crash re...

571 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Playlist stops playing when in background

The update for the Spotify works great except for this one problem. I'll play a song in my starred playlist (or any playlist for that matter), then get off the app so the playlist is playing in the background, then when a certain song is done, the ne...

Casual Listener

The update for the Spotify works great except for this one problem. I'll play a song in my starred playlist (or any playlist for that matter), then get off the app so the playlist is playing in the b...

1654 Views

0 replies

1 likes

  • 1654 Views
  • 0 replies
  • 1 likes

Adding a whole album to playlist.

Is it possible to download whole albums into a playlist as in previous versions? I can save individual tracks but not whole albums into an existing playlist. The only option ican see is ''add as playlist''. Also the lack of landscape mode is rubbish ...

Regular

Is it possible to download whole albums into a playlist as in previous versions? I can save individual tracks but not whole albums into an existing playlist. The only option ican see is ''add as pla...

cinematique

Regular

937 Views

2 replies

0 likes

  • 937 Views
  • 2 replies
  • 0 likes

galaxy nexus- spotify backround

without overtly changing anything, now my backround on my phone is white, with light gray lettering. any ideas how I can change this back to black/dark backround and white lettering.... something that I can actually read? tu

Casual Listener

without overtly changing anything, now my backround on my phone is white, with light gray lettering.  any ideas how I can change this back to black/dark backround and white lettering.... somethi...

licenced

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Solved!! BIG PROBLEM! Since last update on android

Since the big update a few days ago, I've not been able to start my spotify app on my Samsung galaxy s2. Just bought premium and going to Spain in a few days so fast help would be nice The problem is that when I start spotify it just freezes and the ...

Casual Listener

Since the big update a few days ago, I've not been able to start my spotify app on my Samsung galaxy s2. Just bought premium and going to Spain in a few days so fast help would be nice   The...

StricheN

Casual Listener

1868 Views

3 replies

0 likes

  • 1868 Views
  • 3 replies
  • 0 likes

Local files, Playlists on SD and Exit button?

I thought that new versions of applications should be better than the previous. The new Android app may be better than the old one but where is the good previous functions like synchronizing Local files and save playlists on the SD card! /Peter Premi...

Regular

I thought that new versions of applications should be better than the previous. The new Android app may be better than the old one but where is the good previous functions like synchronizing Local fi...

Peterspotifyand

Regular

2007 Views

2 replies

1 likes

  • 2007 Views
  • 2 replies
  • 1 likes

No songs will play at all on android app

Every time I search for a song (before and after update) it comes up in grey and I click on it it says 'the track is not available' it happens for everything and I havn.t seen another thread like this before, any suggestions? Phone : Samsung Galaxy S...

Casual Listener

Every time I search for a song (before and after update) it comes up in grey and I click on it it says 'the track is not available' it happens for everything and I havn.t seen another threa...

licenced

Community Legend

1409 Views

5 replies

0 likes

  • 1409 Views
  • 5 replies
  • 0 likes

Storing offline songs on SD Card in Galaxy Note

Hi Spotify Community, has anyone fogured out how to store the offline files on SD Card? The FAQ solutions does not work with the latest app. It asks for you to select "more" and then settings but there is no longer a "More" option and no storage opti...

Visitor

Hi Spotify Community,   has anyone fogured out how to store the offline files on SD Card? The FAQ solutions does not work with the latest app. It asks for you to select "more" and then setti...

licenced

Community Legend

1368 Views

1 replies

0 likes

  • 1368 Views
  • 1 replies
  • 0 likes

So... where'd the exit button go?

Samsung Epic 4g on Sprint. Just got the new update for Spotify Android. Looks nice, took a small bit of getting used to at first, but now I've noticed something. I cant find the **bleep** exit button, it's not where it used to be in the menu options,...

Newbie

Samsung Epic 4g on Sprint.   Just got the new update for Spotify Android.  Looks nice, took a small bit of getting used to at first, but now I've noticed something.   I cant fi...

licenced

Community Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Odd playlist loading display issue in Android preview app

I have the new preview app installed on my Android phone and just noticed this odd little issue.I added two playlists to Spotify on my Mac, and then started the app on my phone.The new playlists showed there with the text "Loading" in place on the ti...

Roadie

I have the new preview app installed on my Android phone and just noticed this odd little issue. I added two playlists to Spotify on my Mac, and then started the app on my phone. The new playlists ...

alzoxp

Casual Listener

754 Views

3 replies

0 likes

  • 754 Views
  • 3 replies
  • 0 likes