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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375541 Views

541 replies

34 likes

Account
Free
  • 375541 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

No "Local Files" options for Android devices

PlanPremiumCountryUSDeviceMotorola G6Operating SystemAndroid My Question or IssueI have noticed that on desktops and iOS devices that there is a category for Local Files under the settings menu, however, on android devices, there is no category. Spot...

Casual Listener

Plan Premium Country US Device Motorola G6 Operating System Android   My Question or Issue I have noticed that on desktops and iOS devices that there is a category for Local Files unde...

Emilia_8

Community Legend

3334 Views

5 replies

0 likes

Android
local files
  • 3334 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is not working on Mobile data (Vodafone 4G), works fine on Wifi though

I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the app again, deleting app data and cache, giving all ...

Casual Listener

I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the ...

Tommzy

Visitor

30692 Views

8 replies

5 likes

Account
Other
  • 30692 Views
  • 8 replies
  • 5 likes

Superuser Contribution Spotify doesn't load at all, not even an error

PlanPremiumCountryU.S.DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI've had this app for a long time and have had no trouble with it until the newest update. I've tried uninstalling, updating everything, cleaning the cache of th...

Visitor

Plan Premium Country U.S. Device Samsung Galaxy S8 Operating System Android    My Question or Issue I've had this app for a long time and have had no trouble with it until the new...

Ver

Spotify Legend

857 Views

8 replies

0 likes

  • 857 Views
  • 8 replies
  • 0 likes

[Android][Connect] Kann mich nicht in die App loggen

Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cache gelöscht und schließlich die app de- und wieder ...

Visitor

Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cac...

404 Views

0 replies

0 likes

Android
Connect
  • 404 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android] App is showing only the last episode on feed

PlanPremiumCountryBrasilDeviceSamsung Galaxy S10Operating SystemAndroid 11 My IssueFor some reason, two of my favorites podcasts program is showing only 1 episode at time on my feed. When they release the second episode, even when I don't listen to t...

Visitor

Plan Premium Country Brasil Device Samsung Galaxy S10 Operating System Android 11   My Issue For some reason, two of my favorites podcasts program is showing only 1 episode at time on ...

Ver

Spotify Legend

693 Views

3 replies

0 likes

podcast
  • 693 Views
  • 3 replies
  • 0 likes

Galaxy Watch Active 2 connection problem

PlanPremiumCountryPolandDeviceGalaxy S10+, Galaxy Watch Active 2Operating SystemAndroid 10 My Question or IssueHello,I have a problem with a connection between my phone and my smartwatch. At the beginning, it worked flawlessly but now I'm getting som...

Newbie

Plan Premium Country Poland Device Galaxy S10+, Galaxy Watch Active 2 Operating System Android 10   My Question or Issue Hello, I have a problem with a connection between my phone and...

khoadley923

Visitor

1357 Views

2 replies

4 likes

  • 1357 Views
  • 2 replies
  • 4 likes

Superuser Contribution Android Auto and Motion Sense

PlanPremiumCountryCanadaDevicePixel 4 XLOperating SystemAndroid 11 My Question or IssueWhen utilizing Spotify to play music through Android Auto, Motion Sense controls do not work. The Motion Sense bar will light up and accept input (shows left and r...

Regular

Plan Premium Country Canada Device Pixel 4 XL Operating System Android 11   My Question or Issue When utilizing Spotify to play music through Android Auto, Motion Sense controls do not...

CarlosE

Spotify Legend

1623 Views

8 replies

0 likes

  • 1623 Views
  • 8 replies
  • 0 likes

Superuser Contribution Notifications don't update

PlanPremiumCountryGermany DeviceGalaxy S21Operating SystemAndroid 11 App version 8.6.26.897 My Question or IssueLately (probably the last week) I've noticed the Spotify persistent notification doesn't update. It appears once, with the track you're pl...

Music Fan

Plan Premium Country Germany   Device Galaxy S21 Operating System Android 11   App version 8.6.26.897     My Question or Issue Lately (probably the last week) I've n...

LiveTrash

Casual Listener

1709 Views

2 replies

0 likes

  • 1709 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unable to Like Songs

My Question or IssueHi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn't made any difference. I am able to search for songs/...

Regular

My Question or Issue Hi, after the new update that was put out on the Google Play Store this week I have been unable to like any songs in the app. I have cleared the cache for the app but that hasn'...

Jeremy

Spotify Legend

788 Views

3 replies

0 likes

  • 788 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Other] Music control

I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause. Now you have to pull down the notification board hit the media button select the app and only then ...

Visitor

I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause.   Now you have to pull down the notificat...

Mihail

Spotify Legend

514 Views

1 replies

0 likes

Mobile
Other
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHES when connected to a receiver and displaying the lyrics.

PlanPremiumCountryColombia, however I use a VPN sometimes. (I was not using it while the issue was happening) DeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI connect Spotify to a Yamaha R-N303 receiver, while connected, sometimes...

Casual Listener

Plan Premium Country Colombia, however I use a VPN sometimes. (I was not using it while the issue was happening)   Device Huawei P20 Pro Operating System Android 10   My Question ...

Eni

Moderator

2272 Views

6 replies

0 likes

app crashing
lyrics
receiver
  • 2272 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Long Press Menus on Album or Song no longer work

Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for albums i need to tap through to the album before being...

Music Fan

Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for alb...

Mihail

Spotify Legend

6916 Views

20 replies

11 likes

  • 6916 Views
  • 20 replies
  • 11 likes

Superuser Contribution Local files cannot play

PlanPremiumCountryUSDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueImported local files on my PC, adding the files to a play list, and downloaded the playlist. Except the files cannot be played as expected: the two songs I tested...

Newbie

Plan Premium Country US Device Samsung Galaxy S20 Operating System Android   My Question or Issue Imported local files on my PC, adding the files to a play list, and downloaded the pla...

Jeremy

Spotify Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

[Android] If I like a song a heart on Android does not get red, is it a bug?

Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...

Music Fan

Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...

2milho

Casual Listener

818 Views

1 replies

0 likes

Android
  • 818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen stuck on album cover that isnt currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 10eOperating SystemAndroid 10Spotify Version8.5.70.484 My Question or IssueSpotify screen will get stuck on album of song not currently playing will also randomly pause. Tapping the backward button starts it ...

Visitor

Plan Premium Country USA Device Samsung Galaxy 10e Operating System Android 10 Spotify Version 8.5.70.484   My Question or Issue Spotify screen will get stuck on album of song not cu...

Eni

Moderator

6754 Views

8 replies

1 likes

  • 6754 Views
  • 8 replies
  • 1 likes

Superuser Contribution Deleted account

My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support regarding this issue, they told that they could only he...

Visitor

My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support rega...

Jeremy

Spotify Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art on lock screen sometimes not working

PlanPremiumCountry DeviceLG v60Operating SystemAndroid 11 My Question or IssueThe album art on my lock screen sometimes won't show when I play music from spotify. It works if I change the song on the lock screen and rarely if I change it in the app. ...

Visitor

  Plan Premium Country   Device LG v60 Operating System Android 11   My Question or Issue The album art on my lock screen sometimes won't show when I play music from spotify...

Jeremy

Spotify Legend

1972 Views

1 replies

0 likes

  • 1972 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still you didn't fixed the un-downloading issues

still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing PlanPremiumCountryGreeceDeviceSamsung Galaxy S20ULTRA, Samsung Galaxy S7 edge, PX5 Operating SystemAndroid 10, Android 8, And...

Casual Listener

still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing   Plan Premium Country Greece Device Samsung Galaxy S20ULTRA, ...

TimPod

Casual Listener

693 Views

3 replies

0 likes

downloads randomly lost
Undownloading
  • 693 Views
  • 3 replies
  • 0 likes