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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842827 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 842827 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14347 Views
  • 1 replies
  • 0 likes
  • 14347 Views
  • 1 replies
  • 0 likes

Randomly shuffle playing music (android)

PlanPremiumCountryUSDeviceLg g6Operating SystemAndroid My Question or IssueI don't like shuffle playing my playlists, and they have started randomly shuffling partway through the playlist. My liked songs will only play shuffled, even though I don't h...

  • Newbie
  • Plan Premium Country US Device Lg g6 Operating System Android   My Question or Issue I don't like shuffle playing my playlists, and they have started randomly shuffling partway through...
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  • 183 Views
  • 0 replies
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Searching for an artist in liked songs and shuffling shuffles all music and not just the artist

PlanPremiumCountryUSADeviceHTU U12+Operating SystemAndroid 9 My Question or IssueSearching for an artist in liked songs and shuffling shuffles all music and not just the artist. For example, in my liked music, I search for the artist "Tiny Moving Par...

  • Casual Listener
  • Plan Premium Country USA Device HTU U12+ Operating System Android 9   My Question or Issue Searching for an artist in liked songs and shuffling shuffles all music and not just the arti...
  • Ajc382
  • Casual Listener
  • 968 Views
  • 2 replies
  • 3 likes
  • bug
  • 968 Views
  • 2 replies
  • 3 likes

[2019 Wrapped] Does not offer save on device or share on Instagram

PlanPremiumCountryFinlandDeviceHuawei P20Operating SystemAndroid 9 Emui 9.1 My Question or IssueSpotify's in-app Wrapped does not offer saving 2019 either decade images on phone for sharing. Also, it doesn't offer sharing on Instagram feed (not Stori...

  • Music Fan
  •   Plan Premium Country Finland Device Huawei P20 Operating System Android 9 Emui 9.1   My Question or Issue Spotify's in-app Wrapped does not offer saving 2019 either decade imag...
  • Luan
  • Spotify Star
  • 806 Views
  • 1 replies
  • 1 likes
  • Instagram
    instagram share
    share
    Wrapped 2019
  • 806 Views
  • 1 replies
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shuffle & filter

PlanPremiumCountryArgentinaDeviceDesktop + Moto G5S PlusOperating System(Windows 10 + Android 8.1 My Question or IssueIf i toggle shuffle ON and filter (Windows) my saved songs for example by X artist, then when i control the app from my Android it d...

  • Casual Listener
  • Plan Premium Country Argentina Device Desktop + Moto G5S Plus Operating System (Windows 10 + Android 8.1   My Question or Issue If i toggle shuffle ON and filter (Windows) my saved son...
  • 160 Views
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  • 160 Views
  • 0 replies
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Sportify Connect does not connect

PlanPremiumCountrySwitzerlandDeviceSamsung Note 9 and NAD amplifier with bluesound moduleOperating SystemAndroid 9 I have been using Spotify Connect without problems for the last 2 years. I use my Samsung Note 9 to control my NAD amplifier with blues...

  • Regular
  • Plan Premium Country Switzerland Device Samsung Note 9 and NAD amplifier with bluesound module Operating System Android 9   I have been using Spotify Connect without problems for the la...
  • Murmelmusic
  • Regular
  • 3570 Views
  • 15 replies
  • 3 likes
  • 3570 Views
  • 15 replies
  • 3 likes

Spotify has disappeared from my Samsung Galaxy S3.

Plan - premiumFree/Premium - I have PremiumCountry USA Device, Samsung Galaxy S3(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System, Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has disappeared from my Sa...

  • Casual Listener
  • Plan - premium Free/Premium - I have Premium Country USA   Device, Samsung Galaxy S3 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System, Android (iOS 10, Android Or...
  • eloisemeneses
  • Casual Listener
  • 1306 Views
  • 5 replies
  • 0 likes
  • 1306 Views
  • 5 replies
  • 0 likes

*FIXED*Spotify freezes and crashes

PlanPremiumCountryCyprusDeviceHuawei P20 ProOperating SystemEMUI 9.1.0/Android 9My Question or IssueSpotify will crash whenever I touch the "now playing" bar on the bottom of the screen. It doesn't do it with all songs, and otherwise the app works fi...

  • Visitor
  • Plan Premium Country Cyprus Device Huawei P20 Pro Operating System EMUI 9.1.0/Android 9 My Question or Issue Spotify will crash whenever I touch the "now playing" bar on the bottom of the sc...
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  • 1 likes
  • 582 Views
  • 0 replies
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Solved!! Automatically follows and downloads unwanted playlists

PlanPremiumCountryThe NetherlandsDeviceMoto G4Operating System(Android 7.0) My Question or Issue Each time I open spotify on my android, it follows and downloads the same playlists I don't want to download. I can keep unfollowing the playlists/albums...

  • Regular
  • Plan Premium Country The Netherlands Device Moto G4 Operating System (Android 7.0)   My Question or Issue   Each time I open spotify on my android, it follows and downloads the s...
  • luisneto
  • Casual Listener
  • 708 Views
  • 8 replies
  • 1 likes
  • 708 Views
  • 8 replies
  • 1 likes

Crash on StoriesContainerActivity

PlanPremiumCountryViet NamDeviceSony Xperia XZ2 Compact, Samsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI want to view my story but Spotify keep crashing. It happen on all of my devices so I guess something went wrong with my account

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  • Casual Listener
  • Plan Premium Country Viet Nam Device Sony Xperia XZ2 Compact, Samsung Galaxy S8 Operating System Android 9   My Question or Issue I want to view my story but Spotify keep crashing. It ...
  • b4c7xaggl-_4c
  • Casual Listener
  • 366 Views
  • 4 replies
  • 0 likes
  • Crash
  • 366 Views
  • 4 replies
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Sound cuts out Playback continues

None of the below information is required. PlanpremiumCountryCanadaDeviceSonim xp8 Andriod 8.1 My Question or IssueHey so for the last couple of weeks I've been having issues while trying to listen to Spotify over a Bluetooth speaker a song will play...

  • Visitor
  • None of the below information is required.  Plan premium Country Canada Device Sonim xp8 Andriod 8.1    My Question or Issue Hey so for the last couple of weeks I've been havi...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
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Wrapped and podcasts

Premium, android+desktop issue. Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app and browser versions.

  • Visitor
  • Premium, android+desktop issue.   Why can't I find stats for podcasts from Wrapped? Been listening maybe 5hrs or more per week, so I think it should be enough to count. Tried to look both, app...
  • 191 Views
  • 0 replies
  • 0 likes
  • podcast
    wrapped
    Wrapped 2019
  • 191 Views
  • 0 replies
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Galaxy active2

Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection PlanFree/PremiumCountryLas vegas nvDeviceGalaxy Active2 watch and galaxy s10+

  • Visitor
  •   Im trying to connect to my spotify with my galaxy active2 watch without my phone but it won't allow me to do so it keeps saying can not connect without bluetooth connection  Plan Free/...
  • 132 Views
  • 0 replies
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  • 132 Views
  • 0 replies
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Please help: Spotify crashes endlessly.

PlanPremiumCountryEstoniaDeviceS9Operating SystemAndroid 10 Beta So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned in the HELP pages and alot of other things. The result is still the same ...

  • Visitor
  • Plan Premium Country Estonia Device S9 Operating System Android 10 Beta   So Spotify refuses to work ever since i updated to the android beta on my s9. I have tried everything mentioned...
  • 322 Views
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  • 10
    Android
    Crash
    Help
    Spotify
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Zapping

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

  • Newbie
  • Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider
  • starry__
  • Visitor
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
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Spotify changed song by itself

PlanPremiumCountry DeviceXiaomi Mi6Operating SystemAndroid Pie My Question or IssueHi,Today I was listening to some podcast and suddenly, Spotify changed it to random song from my favourites. What could be the reason of that?

  • Casual Listener
  • Plan Premium Country   Device Xiaomi Mi6 Operating System Android Pie   My Question or Issue Hi, Today I was listening to some podcast and suddenly, Spotify changed it to random ...
  • 113 Views
  • 0 replies
  • 1 likes
  • 113 Views
  • 0 replies
  • 1 likes

No internet connection available

PlanPremiumDeviceHuaweii P30 ProOperating SystemAndroid My Question or IssueFor around 3 weeks I am getting "No internet connection available" no matter what type of internet connection I have. I belive i tried everything what I could do on my own, y...

  • Casual Listener
  • Plan Premium Device Huaweii P30 Pro Operating System Android   My Question or Issue For around 3 weeks I am getting "No internet connection available" no matter what type of internet con...
  • 186 Views
  • 0 replies
  • 2 likes
  • 186 Views
  • 0 replies
  • 2 likes

Need help from Spotify with connection

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Galaxy 9. Phone says 'no internet connection'. Have checked the community and see to ch...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using G...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

No Premium on Android App

PlanPremiumCountryAustriaDeviceSamsung Galaxy S10 My Question or IssueI'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until February 29th. But in the Android app I'm still a Free user. I have alread...

  • Casual Listener
  • Plan Premium Country Austria Device Samsung Galaxy S10   My Question or Issue I'm trying the offer Premium 3 months for free. The website in the browser says that I have Premium until Fe...
  • sterndjoko
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Cannot like or unlike in notification Android

PlanPremiumCountryCanadaDeviceGalaxy S10eOperating SystemAndroid 9, One UI 1.1 My Question or IssuePretty simple, I can't like or unlike songs from the notification control. I can pause and play and skip no problem, just can't like a song unless I go...

  • Newbie
  • Plan Premium Country Canada Device Galaxy S10e Operating System Android 9, One UI 1.1   My Question or Issue Pretty simple, I can't like or unlike songs from the notification control. ...
  • 134 Views
  • 0 replies
  • 2 likes
  • 134 Views
  • 0 replies
  • 2 likes

Spotify not giving me the share option for Instagram stories

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid Pie My Question or IssueI know the sharing to Instagram stories feature has been available for a year and a half now, but I still can't do it. Logged in to all my apps, con...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android Pie   My Question or Issue I know the sharing to Instagram stories feature has been available for a...
  • 241 Views
  • 0 replies
  • 4 likes
  • 241 Views
  • 0 replies
  • 4 likes