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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode is unusable

PlanDuoDeviceHonor9 LiteOperating SystemAndroid 9 My Question or IssueMy biggest use case is listening in a care where I don't have internet connection, like a year or two ago it worked flawlessly, but it kept getting worse and worse with every updat...

  • Newbie
  • Plan Duo Device Honor9 Lite Operating System Android 9   My Question or Issue My biggest use case is listening in a care where I don't have internet connection, like a year or two ago it...
  • Mihail
  • Spotify Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sections of Like Songs not playing when selected

PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid 11Version8.5.82.894 My Question or IssueRecently sections of my 'Liked' songs have become unplayable if I were to tap on them. They are not greyed out and will play when using the desktop and ...

  • Regular
  • Plan Premium Country USA Device Pixel 4 Operating System Android 11 Version 8.5.82.894   My Question or Issue Recently sections of my 'Liked' songs have become unplayable if I were t...
  • Alex
  • Spotify Legend
  • 393 Views
  • 3 replies
  • 0 likes
  • android 11
    Liked Songs Playlist
    Mobile
    Pixel 4
  • 393 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to chromecast via Huawei phone

PlanPremium CountryNetherlands DeviceHuawei p30(?) phone Operating SystemAndroid My Question or IssueI have been using a Huawei phone to chromecast Spotify (premium) to my TV. Since about 2 weeks it no longer connects to the chromecast. The problem i...

  • Visitor
  • Plan Premium   Country Netherlands   Device Huawei p30(?) phone   Operating System Android   My Question or Issue I have been using a Huawei phone to chromecast Spoti...
  • Elena
  • Moderator
  • 1913 Views
  • 1 replies
  • 0 likes
  • 1913 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a podcast from Episodes list no longer queues newer episodes

PlanPremiumCountryPortugalDeviceOnePlus 7t ProOperating SystemAndroid 10My Question or IssueWhen playing a podcast from the Episodes list, starting at the oldest one, there is no longer an automatic queue that plays the remaining episodes. I have to ...

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus 7t Pro Operating System Android 10 My Question or Issue When playing a podcast from the Episodes list, starting at the oldest one, ther...
  • Jeremy
  • Spotify Legend
  • 694 Views
  • 5 replies
  • 0 likes
  • 694 Views
  • 5 replies
  • 0 likes

Upcoming

Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frustrating/aggravating. I pay for your service because ...

  • Visitor
  • Under the song playing there should show the next song on deck even in random play, able to swipe and change if desired. Also I hate how you have songs darkens that cannot be played. That is so frust...
  • 715 Views
  • 0 replies
  • 0 likes
  • 715 Views
  • 0 replies
  • 0 likes

No lyrics in my Account

PlanPremiumCountrySG/PHDeviceOnePlus 8Operating SystemAndroid 11 My Question or IssueHow can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or storyline.I compared this with my friend running same version of app, phone,...

  • Casual Listener
  • Plan Premium Country SG/PH Device OnePlus 8 Operating System Android 11   My Question or Issue How can I activate lyrics in my spotify? The whole song lyrics, not behind the lyrics or ...
  • Billy-J
  • Spotify Star
  • 1329 Views
  • 3 replies
  • 0 likes
  • lyrics
    Missing Lyrics
  • 1329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is Huawei P30 lite is compatible with Spotify?

Hi ! I am trying to download Spotify app through Google Play in my Huawei P30 lite, but it says that the device is not compatible. I didn't have any problem with previous Huaweis, can anyone give me a hand with thi? Otherwise I will have to cancel my...

  • Casual Listener
  • Hi ! I am trying to download Spotify app through Google Play in my Huawei P30 lite, but it says that the device is not compatible. I didn't have any problem with previous Huaweis, can anyone give me ...
  • Alex
  • Spotify Legend
  • 2571 Views
  • 9 replies
  • 0 likes
  • 2571 Views
  • 9 replies
  • 0 likes

Want to hide my playlist from everyone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I found out that if someone has liked my playlist, even if I hide it they'll still have ac...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So I fo...
  • Emilia_8
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

[Mobile] I cant find playlist radio and nummerradio

Days ago i could still press on the tree dots and press platlistradio or nummerradio but now they have suddenly dissapeard. I did go to a new account but i dont know how that would change that. I am on a galaxy s7.

  • Visitor
  • Days ago i could still press on the tree dots and press platlistradio or nummerradio but now they have suddenly dissapeard. I did go to a new account but i dont know how that would change that. I am ...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading issue

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 plusOperating SystemAndroid Oreo My Question or IssueI cant download my liked songs on my phone. I tried everything to solve it but it still doesnt work(taking sd card or try using mobile data/differen...

  • Regular
  • Plan Premium Country Germany Device Samsung Galaxy S9 plus Operating System Android Oreo   My Question or Issue I cant download my liked songs on my phone. I tried everything to solve ...
  • Alex
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • bug
    crashing
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify start without any reason

Plan : PremiumCountry : FranceDevice : Xiaomi mi mix 2Operating System : android 9, MIUI 12.0.1 My Question or IssueHello,I have a problem with my phone. Since may, I have in my car android auto. When I take my car, I plug my phone, android auto star...

  • Casual Listener
  • Plan : Premium Country : France Device : Xiaomi mi mix 2 Operating System : android 9, MIUI 12.0.1   My Question or Issue Hello, I have a problem with my phone. Since ...
  • Alex
  • Spotify Legend
  • 596 Views
  • 6 replies
  • 0 likes
  • 596 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify don't want to start a music even download

PlanPremiumCountryFranceDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueSince this morning, spotify don't want to play any music, when i want to listen my favorite song the playlist is empty and when i want to add a song to it...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Since this morning, spotify don't want to play any music, when i want to...
  • Mario
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify forgets previous 'playing' song when closed and reopened

PlanPremiumCountry NZDevice(iPhone 5SE)Operating System(iOS 12.1.4) My Question or IssueWhen I return to Spotify after an hour or so, the song that was previously playing is no longer in the play section at the bottom. It's like the app resets itself...

  • Regular
  • Plan Premium Country  NZ Device (iPhone 5SE) Operating System (iOS 12.1.4)   My Question or Issue When I return to Spotify after an hour or so, the song that was previously playin...
  • SayMoon
  • Casual Listener
  • 4125 Views
  • 13 replies
  • 2 likes
  • 4125 Views
  • 13 replies
  • 2 likes

Solved!! What if I hide a playlist that's been liked?

My Question or IssueIf I hide a playlist after someone's liked it, will they still have access to it?

  • Casual Listener
  •   My Question or Issue If I hide a playlist after someone's liked it, will they still have access to it?
  • Emilia_8
  • Community Legend
  • 3200 Views
  • 1 replies
  • 0 likes
  • 3200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Offline Mode on Android Auto is basically unusable

PlanPremiumCountryCanadaDevice(Pixel 3)Operating System(Android 11) My Question or IssueWhenever in Offline mode on Spotify and I connect to my car's Android Auto, the only music that I can play are from Playlists. When I navigate to the Artists tab,...

  • Visitor
  • Plan Premium Country Canada Device (Pixel 3) Operating System (Android 11)   My Question or Issue Whenever in Offline mode on Spotify and I connect to my car's Android Auto, the only m...
  • Mihail
  • Spotify Legend
  • 1170 Views
  • 1 replies
  • 1 likes
  • 1170 Views
  • 1 replies
  • 1 likes

Daily Mixes - same songs recurring endlessly

Hi all, I'm relatively new to Spotify Premium and have been enjoying the Daily Mixes. But I increasingly find that the same songs recur endlessly. It's even worse if I have "liked" a song, then it comes up even more often. Is there an option to exclu...

  • Casual Listener
  • Hi all,   I'm relatively new to Spotify Premium and have been enjoying the Daily Mixes.  But I increasingly find that the same songs recur endlessly.  It's even worse if I have "like...
  • ntrhtrsetgewr
  • Casual Listener
  • 496 Views
  • 1 replies
  • 2 likes
  • 496 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Download error

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 plusOperating SystemAndroid Oreo My Question or IssueMy issue is that since the new ...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy 9 plus Operating Syst...
  • Jeremy
  • Spotify Legend
  • 7161 Views
  • 8 replies
  • 0 likes
  • 7161 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Any Artist and Album page does not load

Plan PremiumCountryGermanyDeviceAsus ZenFone 7Operating SystemAndroid 10Spotify Version8.5.82.894 So, for a week now I can not access any Artist or Album pages. It only shows me either "Check your Internet connection and try again" or "Something went...

  • Casual Listener
  •   Plan Premium Country Germany Device Asus ZenFone 7 Operating System Android 10 Spotify Version 8.5.82.894     So, for a week now I can not access any Artist or Album pa...
  • Jeremy
  • Spotify Legend
  • 584 Views
  • 5 replies
  • 0 likes
  • 584 Views
  • 5 replies
  • 0 likes

Superuser Contribution Numerous content won`t load, play or seem unavailable on family premium account

Hi Community, numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Android 7.0 device) but works smoothly on the main account. After ...

  • Casual Listener
  • Hi Community,   numerous content won`t load (grey vinyl like patterns), play or seem completely unavailable on my partners family premium account (recently updated mobile application on Andro...
  • Jeremy
  • Spotify Legend
  • 458 Views
  • 7 replies
  • 0 likes
  • 458 Views
  • 7 replies
  • 0 likes