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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196197 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196197 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537994 Views

78 replies

3 likes

  • 537994 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444099 Views

565 replies

37 likes

Account
Free
  • 444099 Views
  • 565 replies
  • 37 likes

Superuser Contribution Can I stop the notifications?

My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to. Can I get it to stop showing me whats playing on other devices logged in as me?

Newbie

My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to.   Can I get it to stop showing ...

Alfredo

Roadie

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to Re-arrange Songs in iOS Playlists

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Apple devices whilst continuing to deny this feature to...

Newbie

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Appl...

Alfredo

Roadie

454 Views

1 replies

1 likes

  • 454 Views
  • 1 replies
  • 1 likes

Questions regarding the new UI

PlanFree/Country Canada DeviceAsus Zenphone 3Operating System My Question or Issue before the new update to the app, i could sort my playlist buy song, artist, album. Now i don't see that option anymore. Also i don't see the tracks in my playlist unl...

Regular

Plan Free/ Country  Canada  Device Asus Zenphone 3 Operating System   My Question or Issue   before the new update to the app, i could sort my playlist buy song, artist,...

514 Views

0 replies

1 likes

  • 514 Views
  • 0 replies
  • 1 likes

repeat one

PlanPremiumDevicelg g4 My Question or Issue so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the setting to no repeat (the grey one). I know it's an intentional choice but i find it ...

Casual Listener

Plan Premium Device lg g4     My Question or Issue  so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Vertical video

I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it. I've tried reaching installing the app and logging off and in a...

Casual Listener

I want to watch the vertical video (bts). But I don't know where it is.  I tried searching for the artist,  even the playlist that was supposed to have that video but I still can't see it.&...

Keyl0

Newbie

11702 Views

5 replies

3 likes

  • 11702 Views
  • 5 replies
  • 3 likes

Spotify Remote toggle Shuffle

PlanFree DeviceGalaxy S7, Windows 10 My Question or IssueI can't find where to toggle Shuffle and Repeat.Is this feature gone? Because then the whole Remote thing is kinda useless, imo

Newbie

Plan Free   Device Galaxy S7, Windows 10   My Question or Issue I can't find where to toggle Shuffle and Repeat. Is this feature gone? Because then the whole Remote thing is kinda u...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
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Superuser Contribution Unavailable for listening on

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

Casual Listener

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

jsolan

Newbie

21968 Views

2 replies

3 likes

  • 21968 Views
  • 2 replies
  • 3 likes

Disable album art on lockscreen

PlanPremiumCountry Denmark DeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue Hey all.Just got this nice phone. I like the spotify controlls. But can i disable the spotify allbum art.? Regards Daniel and thanks

Casual Listener

Plan Premium Country Denmark   Device Oneplus 6 Operating System Android 8.1   My Question or Issue  Hey all. Just got this nice phone. I like the spotify controlls. But can...

969 Views

0 replies

2 likes

  • 969 Views
  • 0 replies
  • 2 likes

Can't find podcasts since new update (May 2018)

FreeUKSamsung Galaxy A5 (2017)Android Oreo My Question or Issue Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

Newbie

Free UK Samsung Galaxy A5 (2017) Android Oreo   My Question or Issue  Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

suzisunshine

Regular

826 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify suddenly shuts down

My Question or IssueMy premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.

Newbie

    My Question or Issue My premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.  

509 Views

0 replies

0 likes

  • 509 Views
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Superuser Contribution There's no videos option in my country

Hi there i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of videos in spotify

Casual Listener

Hi there   i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of v...

erwinsiron

Casual Listener

2165 Views

6 replies

5 likes

  • 2165 Views
  • 6 replies
  • 5 likes

Superuser Contribution Playlist loaded and only plays around 12 seconds of every song ?

PlanFree/PremiumCountry Devicephone samsung9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device phone samsung9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Melody

Spotify

1527 Views

1 replies

0 likes

  • 1527 Views
  • 1 replies
  • 0 likes

Solved!! App doesn't remember last.fm-settings

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and reminds me again and again that my last.fm name an...

Roadie

Because of the recent problems with last.fm-scrobbling I deactivated the internal scrobbling-feature in Spotify. It works very well with the desktop app but my Android-App doesn't save the option and...

Merowinger

Roadie

744 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Infinte black screen

So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app!I have tried to get this app to work on 3 different devices- all choke after "login" and go to a black screen.This so isn't...

Newbie

    So even the help section is borked- I tried to start a topic only to have the "cannot verify" experience- just like on the app! I have tried to get this app to work on 3 different de...

Ac38

Regular

673 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Radio and home tab not working

Nexus 6 with family premium .Everytime I try radio or home its says not working have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works just fine . I can play music its just annoying and not wort...

Casual Listener

Nexus 6 with family premium .Everytime I try radio or home its says not working  have another go . Uninstalled reinstalled logged out then in cleared data and cache . Library and search works ju...

Tayyareci

Newbie

4094 Views

23 replies

0 likes

  • 4094 Views
  • 23 replies
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Downloaded playlists songs set as not downloaded

DeviceMotorola Moto G3Operating SystemAndroid 6.0 My Question or IssueI have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are shown as not downloaded (the download switch appears as off). It's occ...

Casual Listener

Device Motorola Moto G3 Operating System Android 6.0   My Question or Issue I have a SD card set as Internal Storage, and I download my playlists to it. At some point, the playlists are sh...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
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Radio icon missing on phone app

Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my phone. I havr uninstalled it and reinstalled it and...

Casual Listener

Anyone know why my radio icon is missing from the spotify app on my samsung s8 phone? The only options i have are playlists, home and search. If i log on on my laptop it is there but i need it on my ...

stakendaheart

Newbie

8981 Views

7 replies

0 likes

  • 8981 Views
  • 7 replies
  • 0 likes

Spotify ne reconnait pas ma carte SD

PlanFree/PremiumCountryFrance Device Asus Zen FoneOperating SystemAndroidMy Question or IssueSpotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant formaté plusieurs fois.. Je l'utilise pour enregrister les sons hors ligne.. Merci d'av...

Newbie

Plan Free/Premium Country France  Device  Asus Zen Fone Operating System Android My Question or Issue Spotify (sous Android) ne reconnait pas ma carte SD que j'ai pourtant format...

796 Views

0 replies

0 likes

  • 796 Views
  • 0 replies
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Shuffle/Playlist problems with the mobile app udpate

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in random clusters of specific songs that repeat over and...

Casual Listener

As of the most recent update, Spotify will no longer shuffle-play. I have the free version, so usually shuffle is that all that's available. Now, however, all of my playlists play by artist or in ran...

Razorbladekiss5

Casual Listener

10591 Views

8 replies

12 likes

  • 10591 Views
  • 8 replies
  • 12 likes

Solved!! Cannot skip in song imported to phone

Hello.I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays correctly and I can skip (move time bar) in the song...

Casual Listener

Hello. I have a problem with imported music. I follow the procedure when in PC app I take an absolutely correct mp3 in local files and add it to a playlist. If I play it in the desktop app, it plays...

Efekocaer

Regular

1100 Views

3 replies

2 likes

  • 1100 Views
  • 3 replies
  • 2 likes