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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376965 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7639 Views

0 replies

7 likes

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"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

Newbie

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...

Mabrooke

Regular

16018 Views

38 replies

33 likes

Connectivity
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Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

Newbie

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.

887 Views

0 replies

0 likes

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Lockscreen

Spotify doesnt show on my lockscreen anymore... tried logging in and out. Reinstalling. And there is no option in notification. Any auggestions. I have a Samsung s6

Casual Listener

Spotify doesnt show on my lockscreen anymore...  tried logging in and out. Reinstalling. And there is no option in notification.   Any auggestions.   I have a Samsung s6  

Jizm89

Casual Listener

756 Views

4 replies

0 likes

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¿Si borro la memoria caché se borra la lista de artistas que sigo? Gracias.

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias!

Casual Listener

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias! 

1307 Views

0 replies

0 likes

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Problems to login

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again

Newbie

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again  

331 Views

0 replies

0 likes

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Android--Order of Playlists and Order or Playlist Songs

Spoiler (Highlight to read)This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act.Android users cannot 1) manually arrange the order of their playlists (the most recently made play...

Regular

This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act. Android users cannot 1) manually arrange the order of their playlists ...

Noah

Spotify Star

620 Views

1 replies

0 likes

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Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

Roadie

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

jnzle1

Regular

1139 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Download cap really?

For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap

Newbie

For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap

MattSuda

Spotify Star

827 Views

1 replies

0 likes

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Can't get premium after payment.

Hi All,I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my a...

Casual Listener

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication...

312 Views

0 replies

0 likes

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Downloads disappear

Hello Community members. There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it. I downloaded songs (around 1100) now several times and every time spotify just...

Newbie

Hello Community members.   There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it.    I d...

522 Views

0 replies

0 likes

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Not receiving new update on S9

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

Newbie

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

MattSuda

Spotify Star

481 Views

1 replies

0 likes

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Why many people say "normal" quality is 96kbps ?

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terribleIm pretty sure that normal quality is 160kbps , it even sound better than 128...

Casual Listener

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terrible Im pretty sure that norm...

MattSuda

Spotify Star

2716 Views

1 replies

0 likes

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Solved!! Number of downloaded songs

Hi there!There is this 3333 songs limit...And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded...But where can I see the number of downloaded songs?I want to know how close I a...

Roadie

Hi there! There is this 3333 songs limit... And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded... But where can I se...

asciiM0

Roadie

647 Views

2 replies

0 likes

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Samsung S9 Lockscreen Album art

HiI have an Samsung S9.I listen a lot to music and I use my phone as music device for the sound system in my car.Before,on my S6, the album cover and the song title showed on the locked screen. This was a nice touch when I was using phone and Spotify...

Newbie

Hi I have an Samsung S9. I listen a lot to music and I use my phone as music device for the sound system in my car. Before,on my S6, the album cover and the song title showed on the locked screen....

2903 Views

0 replies

12 likes

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AutoPlay problem

Spoiler (Highlight to read)Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium accountWhy does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android...

Newbie

Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium account

294 Views

0 replies

0 likes

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New update

Where did my saved songs go? I can't find it in the latest update spotify.

Newbie

Where did my saved songs go? I can't find it in the latest update spotify.

Joe

Community Legend

428 Views

1 replies

0 likes

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Download and Language. [ANDROID]

When I signed the premium on Spotify I thought I would not have any problems, but I had, at the moment I can not change my language to Portuguese and when I download the playlists the next day I have to redo it constantly. MY PHONE IS ANDROID.

Casual Listener

When I signed the premium on Spotify I thought I would not have any problems, but I had, at the moment I can not change my language to Portuguese and when I download the playlists the next day I have...

Joe

Community Legend

367 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify add songs in my playlist

Why is spotify adding songs for me in my playlist ?!

Newbie

Why is spotify adding songs for me in my playlist ?!

Joe

Community Legend

527 Views

1 replies

0 likes

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spotify deletes downloaded music

What happens:- When in offline mode, I can only play a few songs from the ones I dowloaded or none at all. If I try to play another song the program remains quiet and shows 0:00 as position.- When restarting the app then, I have to log in again and a...

Newbie

What happens: - When in offline mode, I can only play a few songs from the ones I dowloaded or none at all. If I try to play another song the program remains quiet and shows 0:00 as position. - Whe...

588 Views

0 replies

1 likes

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Canciones no disponibles

en spotify cuando quiero escuchar una canción me aparece que las canciones no estan disponibles y aparecen como si estuvieran no descargadas pero me sigue ocupando almacenamiento

Newbie

en spotify cuando quiero escuchar una canción me aparece que las canciones no estan disponibles y aparecen como si estuvieran no descargadas pero me sigue ocupando almacenamiento

465 Views

0 replies

0 likes

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