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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376202 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7560 Views

0 replies

7 likes

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asked to re log in. Now all downloaded music is gone.

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

Newbie

the songs are still listed but no longer downloaded. What to do? thanks in advance for your help.

MattSuda

Spotify Star

364 Views

1 replies

0 likes

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Google voice control hijacking spotify

My issue - google voice feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is interrupting itself, skipping tracks, turning volume all the ...

Casual Listener

My issue - google voice  feature is completely hijacking spotify once i plug in the headphones. It's at the point where i can't listen at all because google voice is so out of control it is inte...

ToddsMc

Casual Listener

4258 Views

6 replies

1 likes

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New Releases Section for Followed Artists

I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??

Visitor

I bought a new phone and lost all my spotify playlists. Since it's a separate account it should pull up but it's not. I need a phone customer service rep. Any contact numbers??

MattSuda

Spotify Star

337 Views

1 replies

0 likes

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Now Playing UI Switches from Modern to Old

When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI experience.

Newbie

When I switch from Young Thug's Anybody to other songs Spotify's new cool Now Playing UI pauses for a second and then switches to old UI. Same happens the other way. It obivously blocks flawless UI e...

MattSuda

Spotify Star

405 Views

1 replies

0 likes

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Release notes or update change log, whatever you want to call them

I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, but I really like to see that information somewhere...

Newbie

I see these have been off/on again, can we get them back on again? I understand most large Developers can't seems to be bothered to put them in the Play Store listing, I'm not sure how hard that is, ...

MattSuda

Spotify Star

1807 Views

1 replies

4 likes

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  • 1 replies
  • 4 likes

Navigation Bar missing buttons

Hi! So since around a week or so, I'm missing the Browse button, which is kinda upsetting. Anyone else having this problem? My friends don't have this weird looking nav bar. @Spotify - can't you just revert my account settings back to not have to tes...

Newbie

Hi!    So since around a week or so, I'm missing the Browse button, which is kinda upsetting.    Anyone else having this problem?    My friends don't have this wei...

MattSuda

Spotify Star

1017 Views

1 replies

0 likes

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Artwork

Why my artwork is not displaying in fullscreen? 

Newbie

Why my artwork is not displaying in fullscreen? 

MattSuda

Spotify Star

504 Views

1 replies

0 likes

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"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

Newbie

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...

Mabrooke

Regular

15927 Views

38 replies

33 likes

Connectivity
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Spotify fecha ao abrir outro app no android 8

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app. Já testei retirar o SD.Já testei reinstalar o app.

Newbie

Depois de atualizar para o android 8 o spotify começou a fechar sozinho ou ao abrir outro app.  Já testei retirar o SD. Já testei reinstalar o app.

885 Views

0 replies

0 likes

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Lockscreen

Spotify doesnt show on my lockscreen anymore... tried logging in and out. Reinstalling. And there is no option in notification. Any auggestions. I have a Samsung s6

Casual Listener

Spotify doesnt show on my lockscreen anymore...  tried logging in and out. Reinstalling. And there is no option in notification.   Any auggestions.   I have a Samsung s6  

Jizm89

Casual Listener

754 Views

4 replies

0 likes

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¿Si borro la memoria caché se borra la lista de artistas que sigo? Gracias.

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias!

Casual Listener

Hola, he de borrar caché porque ya llega casi a 5 gigas, pero si lo hago ¿borraré también la lista de artistas que sigo? Gracias! 

1306 Views

0 replies

0 likes

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Problems to login

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again

Newbie

When I try to login I get a message: "Your current settings are set in offline mode. Connect to Internet in order to connect to Spotify". when I press "connect" I get the message again  

330 Views

0 replies

0 likes

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Android--Order of Playlists and Order or Playlist Songs

Spoiler (Highlight to read)This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act.Android users cannot 1) manually arrange the order of their playlists (the most recently made play...

Regular

This isn't a new idea but you've ignored previous pleas so I will restart this with the small hope that you will finally act. Android users cannot 1) manually arrange the order of their playlists ...

Noah

Spotify Star

617 Views

1 replies

0 likes

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Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

Roadie

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

jnzle1

Regular

1138 Views

3 replies

1 likes

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Download cap really?

For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap

Newbie

For some reason there is a download cap and now I can't download any more songs with out deleting some is there any way around the cap

MattSuda

Spotify Star

827 Views

1 replies

0 likes

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Can't get premium after payment.

Hi All,I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication for a few times and also try to logout and login but my a...

Casual Listener

Hi All, I can't get the premium account after purchase via phone amount balance. I was try to check amount of balance and the balance of the credit has been truncated, try to restart aplication...

311 Views

0 replies

0 likes

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Downloads disappear

Hello Community members. There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it. I downloaded songs (around 1100) now several times and every time spotify just...

Newbie

Hello Community members.   There was a time, I used Spotify without any bigger disturbings. Now I have a huge Problems and I would be so Happy If sb could help me to fix it.    I d...

521 Views

0 replies

0 likes

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Not receiving new update on S9

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

Newbie

Earlier today my spotify app was running the newest version. However, after recently opening spotify back up it went back to the version before the the recent UI overhaul. Any thoughts?

MattSuda

Spotify Star

479 Views

1 replies

0 likes

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Why many people say "normal" quality is 96kbps ?

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terribleIm pretty sure that normal quality is 160kbps , it even sound better than 128...

Casual Listener

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terrible Im pretty sure that norm...

MattSuda

Spotify Star

2713 Views

1 replies

0 likes

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Solved!! Number of downloaded songs

Hi there!There is this 3333 songs limit...And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded...But where can I see the number of downloaded songs?I want to know how close I a...

Roadie

Hi there! There is this 3333 songs limit... And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded... But where can I se...

asciiM0

Roadie

644 Views

2 replies

0 likes

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