Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 858 Views
  • 0 replies
  • 4 likes

Android connessione offline

L'applicazione ha fatto il log out dall'account dopo un aggiornamento automatico, mentre era impostata sulla modalità offline. Ora quando cerco di fare l'accesso (sia usando facebook che con l'accesso tramite username), dopo aver inserito i dati mi c...

  • Newbie
  • L'applicazione ha fatto il log out dall'account dopo un aggiornamento automatico, mentre era impostata sulla modalità offline. Ora quando cerco di fare l'accesso (sia usando facebook che con l'access...
  • 1579 Views
  • 0 replies
  • 3 likes
  • 1579 Views
  • 0 replies
  • 3 likes

Spotify doesn't save place in podcasts

I use Spotify daily for podcasts and use it for music at night. For a month or two (not sure when this started), Spotify has not been saving my position in a podcast. I'll start a podcast episode, listen for a while (e.g. my commute to work), then pu...

  • Newbie
  • I use Spotify daily for podcasts and use it for music at night. For a month or two (not sure when this started), Spotify has not been saving my position in a podcast. I'll start a podcast e...
  • xyster311
  • Newbie
  • 2903 Views
  • 1 replies
  • 29 likes
  • 2903 Views
  • 1 replies
  • 29 likes

Can't skip or play any song i want

I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hate this app. I was loving it more than other apps, n...

  • Newbie
  • I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hat...
  • Dinodan663
  • Newbie
  • 35564 Views
  • 11 replies
  • 9 likes
  • 35564 Views
  • 11 replies
  • 9 likes

Ainda não consegui ativar o premium

Já tentei ativar o premium varias vezes, em diferentes navegadores, e não consigo. Eu testei a um tempo atrás um período grátis e não contratei naquela época. Agora diz que já utilizei o período de testes e que devo clicar em "continuar" para procede...

  • Casual Listener
  • Já tentei ativar o premium varias vezes, em diferentes navegadores, e não consigo. Eu testei a um tempo atrás um período grátis e não contratei naquela época. Agora diz que já utilizei o período de t...
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

BUG: Screen does not refresh properly

This is the second time I noticed this happening. I will scroll through differetn views and at one point or another, the screen will not refresh properly and keep the original view under the new view. I have tried turning the app on and off but this ...

  • Roadie
  • This is the second time I noticed this happening. I will scroll through differetn views and at one point or another, the screen will not refresh properly and keep the original view under the new view...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Randomly played songs

I was at work and had my headphones in and had a song playing but when I got home, it wasn't in my playlists or in recently played. I really want to find it but am also confused why it was even played?

  • Newbie
  • I was at work and had my headphones in and had a song playing but when I got home, it wasn't in my playlists or in recently played. I really want to find it but am also confused why it was even playe...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Siri

Como posso usar a Siri para tocar músicas no Spotify ?

  • Casual Listener
  • Como posso usar a Siri para tocar músicas no Spotify ?
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Lost all downloaded songs

I was using it as usual, and after a few hours when I next opened the app, the log in screen appeared. I logged in but the app now shows that I don't have any downloaded songs. I do not have any other accounts, this is the only one I use. Also, the m...

  • Newbie
  • I was using it as usual, and after a few hours when I next opened the app, the log in screen appeared. I logged in but the app now shows that I don't have any downloaded songs. I do not have any othe...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Local files on PC are not playable on mobile

I recently downloaded a mixtape onto both my PC and my phone, so the exact same files are on both devices. I created a playlist populated with only the local files that were added. Playing on the PC worked fine however, when trying to play this new p...

  • Casual Listener
  • I recently downloaded a mixtape onto both my PC and my phone, so the exact same files are on both devices.  I created a playlist populated with only the local files that were added. Playing on ...
  • Joe
  • Community Legend
  • 830 Views
  • 3 replies
  • 0 likes
  • andriod
    local files
  • 830 Views
  • 3 replies
  • 0 likes

New format without update

The format of my spotify app has changed but i have a different format as another device's app with the same version. The new format is hard to navigate and not near as good as before. Why has this happened and what can be done?

  • Newbie
  • The format of my spotify app has changed but i have a different format as another device's app with the same version. The new format is hard to navigate and not near as good as before. Why has this h...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Not all podcast episodes displayed

Hi there, I am trying to listen to a podcast I am new to, however there are over 300 episodes already. I want to listen from the beginning but I seem to only be able to go back as far as episode 34 on the android app. I have tried sorting it by date ...

  • Newbie
  • Hi there,   I am trying to listen to a podcast I am new to, however there are over 300 episodes already. I want to listen from the beginning but I seem to only be able to go back as far as epi...
  • 830 Views
  • 0 replies
  • 1 likes
  • 830 Views
  • 0 replies
  • 1 likes

Spotify connect does not recognize Arcam rPlay

I have a Arcam rPlay that supports Spotify but it doesn't appear in the available device in Spotify connect. All devices are on the same network.What should I do?

  • Newbie
  • I have a Arcam rPlay that supports Spotify but it doesn't appear in the available device in Spotify connect. All devices are on the same network. What should I do?
  • Joe
  • Community Legend
  • 2919 Views
  • 2 replies
  • 1 likes
  • 2919 Views
  • 2 replies
  • 1 likes

Comunidad Spotify premium

Hola, tengo usuario premium hace varios meses , y hace aproximadamente una semana no puedo usar los servicios de Spotify premium (continuó pagando) , ya probe instalando y desinstalando la app pero me sigue sin funcionar Spotify premium , me podrían ...

  • Newbie
  • Hola, tengo usuario premium hace varios meses , y hace aproximadamente una semana no puedo usar los servicios de Spotify premium (continuó pagando) , ya probe instalando y desinstalando la app pero m...
  • 3025 Views
  • 0 replies
  • 3 likes
  • 3025 Views
  • 0 replies
  • 3 likes

音樂類型問題

我知道Spotify擁有手機、電腦切換/操控功能,你可以在你電腦開啟的時候使用手機操控Spotify,但這當中有問題,假如你的一個"播放清單a"內有5首英文歌、5首中文歌、5首日文歌,那當你正在使用電腦播放/操作時一切都是正常的,有中文有英文日文歌,但當你電腦播放到一半換使用手機操控且"重新"再按一次"播放清單a"的隨機播放且"使用電腦播放"時就會造成一個問題了,就是spotify只會撥放一種語言的歌曲,如它只會撥放5首英文就沒了,而當我在切回電腦操控時一切又正常了,每首歌以相同的機率去撥放。 ...

  • Newbie
  • 我知道Spotify擁有手機、電腦切換/操控功能,你可以在你電腦開啟的時候使用手機操控Spotify,但這當中有問題,假如你的一個"播放清單a"內有5首英文歌、5首中文歌、5首日文歌,那當你正在使用電腦播放/操作時一切都是正常的,有中文有英文日文歌,但當你電腦播放到一半換使用手機操控且"重新"再按一次"播放清單a"的隨機播放且"使用電腦播放"時就會造成一個問題了,就是spotify只會撥放一種語...
  • 817 Views
  • 0 replies
  • 0 likes
  • 817 Views
  • 0 replies
  • 0 likes

Does Spotify play the downloaded song while I'm online to save my cellular data?

I'm not sure if Spotify streams a song again although it's already downloaded, just to save my cellular data 'cause it seems to use my internet instead of the downloaded version. So is that right or is it an issue? If not, it would be a good idea for...

  • Newbie
  • I'm not sure if Spotify streams a song again although it's already downloaded, just to save my cellular data 'cause it seems to use my internet instead of the downloaded version. So is that right or ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Option "Speicher" wird nicht in den Einstellungen angezeigt! [Anleitung Deutsch]

Ihr findet die Einstellung "Speicher" um die Offline-Musik vom Handy auf der SD-Karte zu speichern in den Einstellungen nicht?Dann versucht mal diese Anleitung hier: - In die Einstellungen gehen- Auf Apps- Spotify suchen und drauf klicken- Drücke bee...

  • Casual Listener
  • Ihr findet die Einstellung "Speicher" um die Offline-Musik vom Handy auf der SD-Karte zu speichern in den Einstellungen nicht? Dann versucht mal diese Anleitung hier:   - In die Einstellungen...
  • MrSchaal
  • Regular
  • 132232 Views
  • 16 replies
  • 12 likes
  • 132232 Views
  • 16 replies
  • 12 likes

SPOTIFY VOLUME SPIKE - WHEN USING BUILT IN EQ - PLEASE FIX URGENTLY!

Phone model: Samsung Galaxy Note 2OS: Android 4.1.2Spotify Version: 0.5.13.63 Hi there, I've been happily using Spotify for a few months now, no real problems to speak of. Recently however (possibly since the latest batch of updates) a nasty little b...

  • Casual Listener
  • Phone model: Samsung Galaxy Note 2 OS: Android 4.1.2 Spotify Version: 0.5.13.63   Hi there, I've been happily using Spotify for a few months now, no real problems to speak of.  Recently...
  • FerretNobleman
  • Newbie
  • 24067 Views
  • 80 replies
  • 13 likes
  • eq
    problem
    spike
    volume
  • 24067 Views
  • 80 replies
  • 13 likes

Can't control the app from notifications or lock screen

I'm on the latest Android 7.0 update as of 22.04.18 but this is an ongoing issue for many months.I can't skip, play, pause, or control volume unless I'm in the app. The player shows on my home screen and notifications but the buttons dont do anything...

  • Newbie
  • I'm on the latest Android 7.0 update as of 22.04.18 but this is an ongoing issue for many months. I can't skip, play, pause, or control volume unless I'm in the app. The player shows on my home scre...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

me descuentan dos veces en mis mensualidades ya llevo 3 que puedo hacer?

Me están descontando doble en mis mensualidades de plan familiar Ya llevo tres pagos igual Que puedo hacer para que los reembolsen y lo dejen de hacer ?

  • Newbie
  • Me están descontando doble en mis mensualidades de plan familiar  Ya llevo tres pagos igual  Que puedo hacer para que los reembolsen y lo dejen de hacer ?  
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Preview songs to put in the "favorite track"

The first time I entered the "favorite track" a window popped on my android and it had a preview of songs and I could either like or click next and that way I could have a bigger and better "favorite track" for me. Though I was in a hurry and could n...

  • Newbie
  • The first time I entered the "favorite track" a window popped on my android and it had a preview of songs and I could either like or click next and that way I could have a bigger and better "favorite...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes