Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
How to import 4TB of MP3 from NAS into Spotify Windows App?I did this via Settings > Local Files > Add Source pointing to the SMB-Share of the NAS, but if I want to play any file from there I get an error-message "Spotify can't play this right now. I...
How to import 4TB of MP3 from NAS into Spotify Windows App? I did this via Settings > Local Files > Add Source pointing to the SMB-Share of the NAS, but if I want to play any file from there I...
Regular
658 Views
2 replies
0 likes
Hi! I am trying to make a public playlist of mine collaborative so I can share it with a large group of people and they can just add songs. For some reason, it's not working and all the collaborate links are just links to the playlist. Any suggestion...
Hi! I am trying to make a public playlist of mine collaborative so I can share it with a large group of people and they can just add songs. For some reason, it's not working and all the collaborate l...
Gig Goer
787 Views
2 replies
0 likes
It's a public playlist, but's not a collaborative playlist.
It's a public playlist, but's not a collaborative playlist.
Gig Goer
2997 Views
2 replies
1 likes
Hi I have Apple phone and can only use Bluetooth, so Bose headphones connected. Good But The sound plays via phone not headphones 掠掠掠 Any ideas as seems most odd and indeed annoying Any help appreciated Thank You
Hi I have Apple phone and can only use Bluetooth, so Bose headphones connected. Good But The sound plays via phone not headphones 🥵🥵🥵 Any ideas as seems most od...
Casual Listener
795 Views
4 replies
0 likes
ill be playing a song and it skips on my phone i tried uninstalling the app. I use it everyday and pay money to use it and not really pleased alos sometimes the current song doesnt show up at the bottom of the playlist its up to date
ill be playing a song and it skips on my phone i tried uninstalling the app. I use it everyday and pay money to use it and not really pleased alos sometimes the current song doesnt show up at the bot...
180 Views
0 replies
0 likes
Hello all,I have been having this annoying behavior on the app. I've noticed that the time stamp in the podcasts I listen are not syncing across devices, nor are the played episodes. But more annoyingly, it seems like video podcasts are behaving weir...
Hello all, I have been having this annoying behavior on the app. I've noticed that the time stamp in the podcasts I listen are not syncing across devices, nor are the played episodes. But more annoy...
237 Views
0 replies
0 likes
when I use playlist and it gets to last song, instead or returning to the first song it randomly plays the song in the middle of playlist? How to fix this? Also what are playlist icons ? rectangular shape with arrow in white, green, or with 1 in midd...
when I use playlist and it gets to last song, instead or returning to the first song it randomly plays the song in the middle of playlist? How to fix this? Also what are playlist icons...
Roadie
211 Views
1 replies
0 likes
I use Spotify all the time. I've got it on when I work, cook, commute by bike, walk to places, food shop etc etc. So why is one of the categories "For Today's Drive". Are we really that car centric that it bleeds into our every day existence and lang...
I use Spotify all the time. I've got it on when I work, cook, commute by bike, walk to places, food shop etc etc. So why is one of the categories "For Today's Drive". Are we really that...
931 Views
0 replies
0 likes
Dears, from my PC with Spotify installed, I can play music on Yamaha network receiver which is switched off(stand-by), located behind router and firewall(SOHO), even if my PC located in other city.How switched-off device can receive command from Spot...
Dears, from my PC with Spotify installed, I can play music on Yamaha network receiver which is switched off(stand-by), located behind router and firewall(SOHO), even if my PC located in other city. ...
1358 Views
0 replies
0 likes
Hi, I want to know why my playlists don't appear on Discovered On feature of the artists profiles? I'm a Portuguese music curator with playlists with more than 100 followers. How Can I solve the problem? Thank you
Hi, I want to know why my playlists don't appear on Discovered On feature of the artists profiles? I'm a Portuguese music curator with playlists with more than 100 followers.  ...
Roadie
797 Views
3 replies
3 likes
Question is there a time limit for a free account?Do I have to subscribe after a certain amount of time...or will I be able to keep it free?
Question is there a time limit for a free account? Do I have to subscribe after a certain amount of time...or will I be able to keep it free?
Roadie
547 Views
1 replies
0 likes
I spend lot of money for my car stereo and you cutoff the service for Pioneer and JVC Kenwood because you released the Car Thing. Your marketing team is "excellent" to create a Car Thing, who will put the extra ugly things in the Car if they already ...
I spend lot of money for my car stereo and you cutoff the service for Pioneer and JVC Kenwood because you released the Car Thing. Your marketing team is "excellent" to create a Car Thing, who will pu...
442 Views
0 replies
0 likes
My Spotify home screen widget used to change colors with the albums, now it's frozen on one color, is there any way to fix this?
My Spotify home screen widget used to change colors with the albums, now it's frozen on one color, is there any way to fix this?
Composer
2834 Views
1 replies
1 likes
Why doesn't Spotify recognize Bose speaker on Bluetooth from Macbook Pro?It used to in previous versions. It does from my Android, but not the Macbook Pro.
Why doesn't Spotify recognize Bose speaker on Bluetooth from Macbook Pro? It used to in previous versions. It does from my Android, but not the Macbook Pro.
Roadie
533 Views
1 replies
0 likes
Hi folks Does anyone know of a way to get Spotify to work on an iPad mini from 2012? The device does not run ios later than 9.3.5 but perhaps some web-based solution is possible? Best,Steffen
Hi folks Does anyone know of a way to get Spotify to work on an iPad mini from 2012? The device does not run ios later than 9.3.5 but perhaps some web-based solution is possible? Be...
519 Views
0 replies
0 likes
On normal playlists I can see the date of addition of the songs that constitute it.However, on my collaborative playlists, I can only see the person who added the corresponding track. Is there any (simple) way to see when the songs in my collaborativ...
On normal playlists I can see the date of addition of the songs that constitute it. However, on my collaborative playlists, I can only see the person who added the corresponding track. Is t...
985 Views
0 replies
2 likes
Just curious, does anyone know why Spotify chose to discontinue the use of the barcodes?
Just curious, does anyone know why Spotify chose to discontinue the use of the barcodes?
Roadie
2403 Views
4 replies
0 likes
Dear Spotify,I really need your help to get rid of a stalker on Spotify. This one person keeps making multiple accounts of me and I have unfollowed everyone of my friends on Spotify because of this. They just keep making new accounts of me and follow...
Dear Spotify, I really need your help to get rid of a stalker on Spotify. This one person keeps making multiple accounts of me and I have unfollowed everyone of my friends on Spotify because of th...
257 Views
0 replies
0 likes
Between kids and adults we have 10 people in our house living under one roof. Each with a smartphone. How can a get 10 acounts?
Between kids and adults we have 10 people in our house living under one roof. Each with a smartphone. How can a get 10 acounts?
176 Views
0 replies
0 likes
hello!please make podcasts available for listeners from kazakhstan, this is not fair that someone from other country can access to podcasts, lyrics and we, users from kazakhstan, can’t even tho we pay same price as other countries. i know that our co...
hello! please make podcasts available for listeners from kazakhstan, this is not fair that someone from other country can access to podcasts, lyrics and we, users from kazakhstan, can’t even tho we ...
257 Views
0 replies
2 likes
