Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55990 Views
  • 46 replies
  • 105 likes
  • 55990 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 260941 Views
  • 2353 replies
  • 1913 likes
  • 260941 Views
  • 2353 replies
  • 1913 likes

Superuser Contribution Sexy sounds on Family Plan???

My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???

  • Visitor
  • My 12 y/o daughter noticed that in many of her anime sounds there are some that are sexy sounds, moans and even **bleep** sounds. How is this allowed on Family plan???
  • Alex
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating playlists for employees

hi,I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and am I ok to share internally with employees?

  • Visitor
  • hi, I’m hoping someone can help. I work in internal comms and was wondering how I’d go about creating weekly playlists for employees to help with engagement? Can I use a normal Spotify account and a...
  • Alex
  • Spotify Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Wrong subtitles for song 2step(feat.Antytila)

My Question or IssueThe subtitles of song "2step(feat.Lil Baby)" are displayed for song "2step(feat.Antytila)". But text of song "2step(feat.Antytila)" is different. The second verse of the song is written in Ukrainian language. Please, fix this prob...

  • Visitor
  • My Question or Issue The subtitles of song "2step(feat.Lil Baby)" are displayed for song "2step(feat.Antytila)". But text of song "2step(feat.Antytila)" is different. The second verse of the so...
  • Taylith
  • Community Legend
  • 115 Views
  • 1 replies
  • 1 likes
  • 115 Views
  • 1 replies
  • 1 likes

Superuser Contribution Los Lobos

Hey, Los Lobos' album Tin Can Trust is not on Spotify. Fix it please Spotify!

  • Newbie
  • Hey, Los Lobos' album Tin Can Trust is not on Spotify.  Fix it please Spotify!
  • OscarDC
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify en stereos Pioneer y JVC

¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ??La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha cerrado la app a estos dispositivos y sino se corrige...

  • Visitor
  • ¿Existe alguna posibilidad de que Spotify vuelva a dejar funcionar su app correctamente en stereos Pioneer y JVC ?? La verdad que se han perdido posibilidades de disfrutar de la app desde que se ha ...
  • Kiril
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Re: Stolen Content

hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.  

image.png image (1).png
  • Casual Listener
  • hey, I released a free mixing thing and someone stole it and uploaded it to spotify without giving my spotify credit.    
  • Maxim
  • Spotify Star
  • 186 Views
  • 4 replies
  • 0 likes
  • 186 Views
  • 4 replies
  • 0 likes

Recommended are completely irrelavent to what I am listening to

My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life. I am the only person using this account, I tried creating a new playlist with the same songs (issue still persists). I...

  • Visitor
  • My playlist is full of UK drill but my recommended is full of Gospel music. I have never listened to this type of music in my life.   I am the only person using this account, I tried creating ...
  • Taylith
  • Community Legend
  • 301 Views
  • 3 replies
  • 1 likes
  • 301 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Wrong year for an album

Somewhere Else album made by Sally Shapiro was released in 2013 but Spotify shows 2006.

Screen Shot 2018-01-22 at 10.37.50 AM.png
  • Regular
  • Somewhere Else album made by Sally Shapiro was released in 2013 but Spotify shows 2006.    
  • Fatboy69
  • Visitor
  • 4757 Views
  • 16 replies
  • 1 likes
  • Albums
  • 4757 Views
  • 16 replies
  • 1 likes

Superuser Contribution Error message when opening Podcast Documentary Category.

Error: Couldn't find that page Error Message.Reproduce: Search -> Podcasts -> Documentaries -> error meggage.On PC App logged in.On Chrome Browser while not logged in.Seems to be a 404 not found. Please let me browse documentaries.

  • Visitor
  • Error: Couldn't find that page Error Message. Reproduce: Search -> Podcasts -> Documentaries -> error meggage. On PC App logged in. On Chrome Browser while not logged in. Seems to be a...
  • Dian
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Radio station playing unrelated music

I created a ratio station for "Gemini" the dubstep artist. This has been a wonderful station and I've found a lot of great new music, until yesterday... It started playing rap songs. I think I may have liked one on accident (because I actually liked ...

  • Regular
  • I created a ratio station for "Gemini" the dubstep artist.  This has been a wonderful station and I've found a lot of great new music, until yesterday...   It started playing rap songs....
  • Pablo_Esquivel
  • Regular
  • 4018 Views
  • 16 replies
  • 1 likes
  • Mac
  • 4018 Views
  • 16 replies
  • 1 likes

Superuser Contribution Our Debut Album Is Being Shown As A Solo Album From Our Members Instead Of Our Group Name.

Greetings. Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributor said they could not list it like that and therefore it was...

  • Visitor
  • Greetings.   Our band Da.Loca and Melo recently released our album Once Upon A Time In Chicago. Instead of being listed under our name i.e. Ashford and Simpson, our record label and distributo...
  • Elena
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 minutes of commercial free music not working

I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?

  • Visitor
  • I’m getting commercials approximately every three songs. It’s certainly not 30 minutes commercial-free. How can Spotify fix this issue?
  • Alex
  • Spotify Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

panic! at the disco unplayable (us)

since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that i have to enable it in the spotify mobile app but i...

  • Casual Listener
  • since i made my account back in 2020 p!atd has been unplayable? it happens with both free and premium and it really sucks bc i love their stuff. if i try to play it on desktop (windows) it says that ...
  • nootlethedoor
  • Casual Listener
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution REPRODUCCION DE CANCION EN DESCUBRIMIENTO SEMANAL

CUANDO REPRODUZCO DESCUBRIMIENTO SEMANAL, NO ME APARECE LA CANCION QUE SE ESTA REPRODUCIENDO EN ESE MOMENTO COMO CUANDO ESCUCHO CUALQUIER OTRA LISTA O ALBUM

  • Visitor
  • CUANDO REPRODUZCO DESCUBRIMIENTO SEMANAL, NO ME APARECE LA CANCION QUE SE ESTA REPRODUCIENDO EN ESE MOMENTO COMO CUANDO ESCUCHO CUALQUIER OTRA LISTA O ALBUM
  • AndresM
  • Spotify
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't see any podcasts in Spotify

Hello everyone!Please advise if podcasts are not available in KazakhstanCurrently I can't find and play any podcasts, even by direct URL

  • Newbie
  • Hello everyone! Please advise if podcasts are not available in Kazakhstan Currently I can't find and play any podcasts, even by direct URL
  • Yordan
  • Moderator
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why is "Money by Lisa" no longer showing on the Today's Top Hits on the app

Yesterday, while checking Todays Top Hits, it showed a different profile picture for the song "Money by Lisa" on the TTH list and the hacker changed the profile picture to "FlowArt1943" instead of Lisa's photo. I click "Don't play this" since it seem...

  • Visitor
  • Yesterday, while checking Todays Top Hits, it showed a different profile picture for the song "Money by Lisa" on the TTH list and the hacker changed the profile picture to "FlowArt1943" instead of Li...
  • Vasil
  • Moderator
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution editing a friends playlist

I have been sent an invite to add songs onto my friends public playlist, but i can only listen to it. Is there something I need to change in my settings?

  • Newbie
  • I have been sent an invite to add songs onto my friends public playlist, but i can only listen to it. Is there something I need to change in my settings?
  • OscarDC
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Unwanted Home Screen/Start Screen Content

I had been a spotify subscriber for nearly a decade when I finally got sick of the impossible to remove political messaging on my Home Screen. It was a mash up of the Obamas, Black History Month, Gay History Month, etc, etc, etc. If that's your cup o...

  • Casual Listener
  • ...ay to filter them out is an annoyance and destroys all value the app provides.   PLEASE reconsider adding the ability for users to remove content from their start page that they don't want to see....
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle not available in premium account on some artists?

I tried to listen to some Elton John but I noticed that there where no shuffle option on any of the albums.Is this intentionally?If so is there any way to block all artists that have chosen to disable this feature. As an artist should not dictate in ...

  • Casual Listener
  • I tried to listen to some Elton John but I noticed that there where no shuffle option on any of the albums. Is this intentionally? If so is there any way to block all artists that have chosen to di...
  • lilltiger
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes