Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 62768 Views
  • 47 replies
  • 107 likes
  • 62768 Views
  • 47 replies
  • 107 likes

Superuser Contribution MY FOLLOWERS WON'T UPDATE

Hi friends, please I need help with my spotify account because my followers won't update in my bio, even though it is updating on my profile. I am not a tech person and so I'll appreciate it if you can tell me what to do to correct it in very simple ...

  • Casual Listener
  • Hi friends, please I need help with my spotify account because my followers won't update in my bio, even though it is updating on my profile. I am not a tech person and so I'll appreciate it if you c...
  • CarlosE
  • Moderator
  • 3538 Views
  • 8 replies
  • 0 likes
  • 3538 Views
  • 8 replies
  • 0 likes

Wrapped 2021 will not appear

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMy friends told me of the existence of this "wrapped 2021" but I cannot find it anywhere!

  • Newbie
  • Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue My friends told me of the existence of this "wrapped 2021" but I cannot find it anywhere!
  • Sebasty
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to switch off art work or use spotify in 'car mode' at home to make it kid friendly?

PremiumCountryAustraliaDevice(iPhone 8,Operating System(iOS 10, My Question or IssueI want to set up playlists for my kids, but can't find a way to turn off album art which is often age inappropriate. I just want my kids to be able to listen to new m...

  • Regular
  • Premium Country Australia Device (iPhone 8, Operating System (iOS 10,   My Question or Issue I want to set up playlists for my kids, but can't find a way to turn off album art which is ...
  • CarlosE
  • Moderator
  • 755 Views
  • 3 replies
  • 1 likes
  • 755 Views
  • 3 replies
  • 1 likes

Superuser Contribution pornograhic content - podcast in main feed

PlanPremium Operating SystemAndroid 10 My IssueAfter a struggle on reporting an unwanted section on my main feed, now i have encountered another rogue change made my spotify. I first realized the podcast suggestions are moved to the 2nd order from to...

  • Gig Goer
  • ...he problem is, i neither listened to any sexual content on podcasts, nor an ASMR stuff. Then anybody care to explain why this appears on my 'episodes' section of main feed, moreover i can not d...
  • ismailkahraman
  • Gig Goer
  • 1889 Views
  • 6 replies
  • 3 likes
  • 1889 Views
  • 6 replies
  • 3 likes

Superuser Contribution How do I make my playlists public so anyone can see them?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have recently created several dozen Christmas themed playlists, which I intended to be publ...

  • Regular
  • ...ave recently created several dozen Christmas themed playlists, which I intended to be public so anyone who wishes to see them may do so by searching for them.  All of them are subtitled "An Art G...
  • MafeG
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2021 Wrapped "Top Genres"

The 2021 wrapped was good and accurate to my listening history when I first encountered it, but there was something weird when it got to my "Top Genres". All other genres seemed accurate, but at #4 was a genre that I never listened to, "Dream SMP". M...

  • Regular
  • The 2021 wrapped was good and accurate to my listening history when I first encountered it, but there was something weird when it got to my "Top Genres". All other genres seemed accurate, but at #4 w...
  • iinkhat
  • Regular
  • 1942 Views
  • 7 replies
  • 5 likes
  • 1942 Views
  • 7 replies
  • 5 likes

Does Wrapped include minutes listened on Roku?

PlanPremiumCountryUSADeviceGoogle pixel 5, Roku Ultra My Question or IssueDoes Wrapped include minutes listened to on Roku app? I can see the songs playing on my phone app (they are synced), but I'll often start and control it using the Roku app.

  • Newbie
  • Plan Premium Country USA Device Google pixel 5, Roku Ultra   My Question or Issue Does Wrapped include minutes listened to on Roku app? I can see the songs playing on my phone app (they ...
  • 411 Views
  • 0 replies
  • 1 likes
  • 411 Views
  • 0 replies
  • 1 likes

Top 0% Wrapped 2021

Hello all,so I went through my Wrapped 2021 and noticed that apparently I'm part of theTop 0% of my favourite artist. Since I've not seen this happen to anybody else I'm kinda unsure if this is a bug or if I'm actually one of the very few top listene...

  • Newbie
  • Hello all, so I went through my Wrapped 2021 and noticed that apparently I'm part of the Top 0% of my favourite artist. Since I've not seen this happen to anybody else I'm kinda unsure if this is a...
  • daisenkan_kashi
  • Newbie
  • 2299 Views
  • 1 replies
  • 1 likes
  • 2299 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleting an artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Question or IssueIt's an odd one. Roughly it's what I'm asking about in the title, but it'...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Ques...
  • MafeG
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrap

PlanPremiumCountryFranceDevice(iPhone 6 S)Operating System(iOS 10) My Question or IssueDoes Spotify take into account offline music listening in its wrap?

  • Casual Listener
  •   Plan Premium Country France Device (iPhone 6 S) Operating System (iOS 10)   My Question or Issue Does Spotify take into account offline music listening in its wrap?
  • Nywden
  • Casual Listener
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Wrapped ("you were in the top 0.1% of their listeners this year")

Hello! I was just wondering if anyone knew how I could see the stat "you were in the 0.1% of their listeners this year" for my #2 artist. I genuinely thought that my #2 artist was going to be my top artist, but was very disappointed to see that they ...

  • Newbie
  • Hello! I was just wondering if anyone knew how I could see the stat "you were in the 0.1% of their listeners this year" for my #2 artist. I genuinely thought that my #2 artist was going to be my top ...
  • MafeG
  • Spotify Legend
  • 5593 Views
  • 1 replies
  • 0 likes
  • 5593 Views
  • 1 replies
  • 0 likes

Solved!! Wrapped dates

Anyone know what date Spotify starts collecting data for your year wraps? What date it starts collecting till when or does it change every year?

  • Casual Listener
  • Anyone know what date Spotify starts collecting data for your year wraps? What date it starts collecting till when or does it change every year?  
  • Sebasty
  • Community Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Track with sound glitches

PlanPremiumCountryKazakhstanDeviceXiaomi Mi9T (K20)Operating SystemAndroid 12, Linux 5.18, Windows 10, MacOS 10.14 My Question or IssueThis track with sound glitches, please upload correct one: https://open.spotify.com/track/7IG5Ehr3ip84n9nGg2iv4t?si...

  • Casual Listener
  • Plan Premium Country Kazakhstan Device Xiaomi Mi9T (K20) Operating System Android 12, Linux 5.18, Windows 10, MacOS 10.14   My Question or Issue This track with sound glitches, please ...
  • JoyHusky
  • Casual Listener
  • 491 Views
  • 5 replies
  • 0 likes
  • 491 Views
  • 5 replies
  • 0 likes

Superuser Contribution Christmas Ads on Hanukkah Playlist

I keep getting Christmas related ads while listening to the Spotify Hanukkah playlist, is there any way to stop this?It seems blatantly tone deaf, and I feel like since Spotify made this playlist, they should at least be able to filter out ads that s...

  • Casual Listener
  • ...laylist, they should at least be able to filter out ads that straight up go against the content.
  • Alex
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Dream SMP Genre

Why is Dream SMP a genre? I understand for songs made about it or by the people who made it, but a lot of the songs on the Sound of Dream SMP playlist are unrelated to it or the creators of dsmp. This needless genre is throwing off my Spotify Wrapped...

  • Casual Listener
  • Why is Dream SMP a genre? I understand for songs made about it or by the people who made it, but a lot of the songs on the Sound of Dream SMP playlist are unrelated to it or the creators of dsmp. Thi...
  • MickSonger
  • Newbie
  • 7323 Views
  • 2 replies
  • 29 likes
  • 7323 Views
  • 2 replies
  • 29 likes

Solved!!Superuser Contribution notice of removal of your edited content - ... for months now

CountryGermanyMy playlist is getting reported over 10 times a day for over two months now. Everytime it was reported i recieve an email that says: "notice of removal of your edited content". Spotify should know about this case. When the playlist gets...

  • Casual Listener
  • Country Germany My playlist is getting reported over 10 times a day for over two months now. Everytime it was reported i recieve an email that says: "notice of removal of your edited content". S...
  • supman54321
  • Newbie
  • 4110 Views
  • 23 replies
  • 7 likes
  • 4110 Views
  • 23 replies
  • 7 likes

Spotify Wrapped 2021 Minutes Listened

PlanDuo/Blend or whateverCountryU.S.ADeviceSamsung Note 10 My Question or IssueMy Spotify Wrapped says that I have 41.571 minutes listened. I listened to a podcast for 80 episodes, 4-hour long episodes. Another has 2-3 hour long episodes and I listen...

  • Casual Listener
  • Plan Duo/Blend or whatever Country U.S.A Device Samsung Note 10   My Question or Issue My Spotify Wrapped says that I have 41.571 minutes listened. I listened to a podcast for 80 episode...
  • CodyHoerner
  • Casual Listener
  • 1106 Views
  • 3 replies
  • 1 likes
  • 1106 Views
  • 3 replies
  • 1 likes

Solved!! 2021 Top Songs slideshow doesn't work

When I play my Top Songs 2021 slideshow in my iPhone app I get only a black screen with a replay button in the center that does nothing.

  • Music Fan
  • When I play my Top Songs 2021 slideshow in my iPhone app I get only a black screen with a replay button in the center that does nothing.
  • stylusmariner
  • Music Fan
  • 883 Views
  • 2 replies
  • 2 likes
  • App & Features
  • 883 Views
  • 2 replies
  • 2 likes

Are Spotify Artists FAKE?

Hi, I have recently noticed there are numerous tracks on Spotify Editorial Playlists from artists who are not verified at all. Which means they do not have access to their artist profile.According to Spotify, the only way to get into an editorial pla...

  • Newbie
  • Hi,   I have recently noticed there are numerous tracks on Spotify Editorial Playlists from artists who are not verified at all. Which means they do not have access to their artist profile. A...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Catalan ads in Valencian Community

People who live in Valencia, Spain doesn’t speak the Catalonian language. So, we disagree with the fact that advertisers from Catalonia are being broadcasted in our region, Valencia. We think this is an intent to coronize our region. Spotify, please ...

  • Newbie
  • People who live in Valencia, Spain doesn’t speak the Catalonian language. So, we disagree with the fact that advertisers from Catalonia are being broadcasted in our region, Valencia. We think this is...
  • clematys
  • Casual Listener
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes