Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61320 Views
  • 47 replies
  • 106 likes
  • 61320 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 285541 Views
  • 2353 replies
  • 1938 likes
  • 285541 Views
  • 2353 replies
  • 1938 likes

Superuser Contribution Home page junk

PlanPremiumCountryAustraliaDeviceSamsung G S8Operating SystemAndroid My Question or Issue. I've noticed for some time that the home page (Android version) is obliterated with **bleep**. I pay a premium for music of my liking and I don't want to be pe...

  • Music Fan
  • Plan Premium Country Australia Device Samsung G S8 Operating System Android   My Question or Issue. I've noticed for some time that the home page (Android version) is obliterated with...
  • Ver
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

[Spotify for Artists] Incorrect album connected to artist, OTR

This album (https://open.spotify.com/album/0eaidQGhlb8BjkqotY8Lii?si=A8ITLgfDQXykhSHPjm3zsQ&dl_branch=1), released yesterday, is not music produced by the same artist, OTR, who released this album: https://open.spotify.com/album/2ipEAI9zGgsbf0CSkYBVS...

  • Visitor
  • This album (https://open.spotify.com/album/0eaidQGhlb8BjkqotY8Lii?si=A8ITLgfDQXykhSHPjm3zsQ&dl_branch=1), released yesterday, is not music produced by the same artist, OTR, who released this albu...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Spotify for Artists
  • 349 Views
  • 1 replies
  • 0 likes

E icon is missing from explicit songs in the album/playlist radio context

Explicit songs in a playlist/album radio should be visually marked explicit with the "E" icon like they are in other places in the interface. Example: song X appears in my playlist radio. It is explicit. If I click through to the album of song X, or ...

  • Newbie
  • Explicit songs in a playlist/album radio should be visually marked explicit with the "E" icon like they are in other places in the interface. Example: song X appears in my playlist radio. It is expli...
  • 1111 Views
  • 0 replies
  • 0 likes
  • 1111 Views
  • 0 replies
  • 0 likes

Superuser Contribution Turning shuttle OFF (for ever).

I NEVER EVER want to shuffle my music. Is there a way to turn it off FOR EVER?Why does it keep returning? I went for a bike ride today and put on a playlist including two classical/modern suites (on my Android phone). I really don't want the order ch...

  • Music Fan
  • I NEVER EVER want to shuffle my music. Is there a way to turn it off FOR EVER? Why does it keep returning? I went for a bike ride today and put on a playlist including two classical/modern suites (o...
  • CarlosE
  • Moderator
  • 1065 Views
  • 1 replies
  • 0 likes
  • Shuffle Function
    sleeve notes
  • 1065 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not all playlists appearing when users browse in profile

Hello Community, Weird thing I realized, I have more than 4,500 playlists and when users browse through playlists in my account only 100-200 first playlists appear. Even though total number of public playlists is 4,500.Any idea how to solve this? htt...

  • Regular
  • ...umber of public playlists is 4,500. Any idea how to solve this?   https://open.spotify.com/user/27dbhrf092e9ryakavvwuabcr?si=kxQAJPRmTcWVsmu1M9zaFQ Spoty Pie  
  • Alex
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution song does not get pushed out to listeners

Dear community,my name is Jonas and I'm a music producer from Germany working with some indie artists.For some unknown reason, the latest releases of one of the artists don't "trigger" the algorithm anymore (see figure 1). Usually the graphs looked l...

Bildschirmfoto 2021-05-01 um 19.10.09.png Bildschirmfoto 2021-05-01 um 19.10.09.png Bildschirmfoto 2021-05-01 um 19.27.49.png Bildschirmfoto 2021-05-01 um 19.28.26.png
  • Casual Listener
  • Dear community, my name is Jonas and I'm a music producer from Germany working with some indie artists. For some unknown reason, the latest releases of one of the artists don't "trigger" the al...
  • JonasFrankMusic
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • algorithm issue
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Consulta por Persona 5 Royal y Scrumble

PlanPremiumCountryArgentinaDevicePcOperating SystemWindows 10My Question or IssueBásicamente quería consultar por el soundtrack de Persona 5 Royal y Scrumble. Entiendo que no pueda estar toda la música del mundo, pero me parece extraño porque las can...

  • Visitor
  • Plan Premium Country Argentina Device Pc Operating System Windows 10 My Question or Issue Básicamente quería consultar por el soundtrack de Persona 5 Royal y Scrumble. Entiendo que no pueda ...
  • Alex
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Not getting update

PlanPremiumCountryQatarDeviceMacBook Pro 2020 Operating SystemmacOS Big Sur 11.2.3 My Question or IssueI'm not getting the latest spotify updates on my mac, there is usually an update button but I'm not getting it, on my friends laptop she had the la...

  • Casual Listener
  • Plan Premium Country Qatar Device MacBook Pro 2020  Operating System macOS Big Sur 11.2.3    My Question or Issue I'm not getting the latest spotify updates on my mac, t...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Help me!
    Mac Book
    Update
  • 447 Views
  • 1 replies
  • 0 likes

I can't share a song from spotify to instagram stories with sound

PlanPremiumCountryParaguayDeviceiPhone 11, Operating SystemiOS 14.5 Hey guys,I'm having trouble sharing a song from spotify to instagram stories with sound. It works well in my side account, but not in my main account.I would like to know if there's ...

  • Newbie
  •   Plan Premium Country Paraguay Device iPhone 11,  Operating System iOS 14.5   Hey guys, I'm having trouble sharing a song from spotify to instagram stories with sound. It w...
  • Billy-J
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

[Mobile][Podcasts] Sleep ads whilst driving

Please remove any sleeping ads whilst the app is on driving mode (connected with waze or similar apps). I was driving a few hours yesterday back from work and I've heard 2 times the sleep podcast ad which made me extremely tired almost making an acci...

  • Visitor
  • Please remove any sleeping ads whilst the app is on driving mode (connected with waze or similar apps). I was driving a few hours yesterday back from work and I've heard 2 times the sleep podcast ad ...
  • 310 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 310 Views
  • 0 replies
  • 0 likes

Obama

Please drop Michelle Obama. Her ad is not factual.

  • Regular
  • Please drop Michelle Obama. Her ad is not factual.
  • 340 Views
  • 0 replies
  • 1 likes
  • 340 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Why no TOOL (The band)

Hello everyone!! Well I just recently discovered Spotify and would like to know if any of you can point me in the right direction here. I need to know who do I bug to get them to add Tool to the artist list. No songs of Tool nor any of their albums a...

  • Casual Listener
  • Hello everyone!!   Well I just recently discovered Spotify and would like to know if any of you can point me in the right direction here.  I need to know who do I bug to get them to add T...
  • architeg
  • Casual Listener
  • 318759 Views
  • 131 replies
  • 25 likes
  • heavy metal
    progressive metal
    rock
  • 318759 Views
  • 131 replies
  • 25 likes

Solved!!Superuser Contribution reverse order

When playing an artist, albums are played newest to oldest. Is it possible to reverse the order so they are played oldest to newest? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

  • Regular
  • When playing an artist, albums are played newest to oldest. Is it possible to reverse the order so they are  played oldest to newest?   Plan Free/Premium Country   Device (iPhon...
  • CarlosE
  • Moderator
  • 866 Views
  • 5 replies
  • 1 likes
  • 866 Views
  • 5 replies
  • 1 likes

Superuser Contribution A question about syncing local files between devices

CountryUSDeviceDesktop, Pixel 3Operating SystemWindows 10 My Question or IssueHi! I was a premium member several years ago. My main reason for leaving was I wanted a service that allowed the upload of my own purchased albums to fill the void for song...

  • Newbie
  • Country US Device Desktop, Pixel 3 Operating System Windows 10   My Question or Issue Hi! I was a premium member several years ago. My main reason for leaving was I wanted a service that...
  • Elena
  • Moderator
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Scalability

Hello Community! Spotify does not allow public playlist folders and does not provide an API for folders. Looks like they are limiting some features for users not to have too many playlists.It's time to scale-out Spotify and give access to all these g...

  • Regular
  • Hello Community!   Spotify does not allow public playlist folders and does not provide an API for folders. Looks like they are limiting some features for users not to have too many playlists....
  • Elena
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Morning Show

Why not have a morning show that is balanced and fair? The Get Up morning show is so liberal and biased that it is hard to listen to.

  • Casual Listener
  • Why not have a morning show that is balanced and fair? The Get Up morning show is so liberal and biased that it is hard to listen to.
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Hidden songs from phone does not synch to Spotify to the Volvo Sensus App

PlanFamilyCountryUsaDevice(Samsung Note 9 Volvo Sensus My Question or IssueWhen hiding a song in a Playlist on my phone when I play the Playlist on the app on my Volvo Senses the song is not hidden. It would be nice if it synced to the device. The Sp...

  • Casual Listener
  • Plan Family Country Usa Device (Samsung Note 9  Volvo Sensus       My Question or Issue When hiding a song in a Playlist on my phone when I play the Playlist on the app ...
  • Alex
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Developer] Toggle Feature to Display Lyrics

[Appealing to all Users, Please Vote!!] I'm not sure how many of the users out there are deprived from viewing lyrics on their mobile Spotify App. I'm one of them since the day that this feature was released. I'm constantly getting the annoying "Behi...

  • Newbie
  • [Appealing to all Users, Please Vote!!]   I'm not sure how many of the users out there are deprived from viewing lyrics on their mobile Spotify App. I'm one of them since the day that this fea...
  • Xenia
  • Moderator
  • 1255 Views
  • 2 replies
  • 41 likes
  • Developer
    Mobile
  • 1255 Views
  • 2 replies
  • 41 likes

Solved!!Superuser Contribution Explicit content

A lot of explicit content I'd liked disappeared when I changed my location. How can I solve this?

  • Regular
  • A lot of explicit content I'd liked disappeared when I changed my location. How can I solve this?
  • Stive1
  • Regular
  • 988 Views
  • 10 replies
  • 0 likes
  • 988 Views
  • 10 replies
  • 0 likes

Superuser Contribution Some local files synced, some didn't over different Wi-Fi networks

PlanPremiumCountryIndonesiaDeviceGalaxy A7/ PCOperating SystemAndroid 10/Windows 10 My Question or IssueAs you can see in the screenshots here, there are some local files I have downloaded (from moving them from my local files on my pc to a playlist,...

  • Newbie
  • ...sually a network issue.   I then looked at my firewall to ensure that I ticked public and private networks for my wifi. Then I found the culprit- I was on different WiFi networks on my phone and m...
  • Alex
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • local
  • 335 Views
  • 1 replies
  • 0 likes