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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

79133 Views

49 replies

110 likes

  • 79133 Views
  • 49 replies
  • 110 likes

Superuser Contribution Problem with sharing my playlist

Hello! I can't send a post to the forum with my playlist code (player code), I'm constantly getting an Unexpected error, and I don't understand why. Is it because I have a free account? I can't share my playlists on the forum if I have a free account...

Music Fan

Hello! I can't send a post to the forum with my playlist code (player code), I'm constantly getting an Unexpected error, and I don't understand why. Is it because I have a free account? I can't share...

Alex

Spotify Legend

900 Views

1 replies

0 likes

  • 900 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Confused about Public Performance

I live in the US I am confused about what this rule of the Terms & Conditions really means: "...performing or displaying to the public, broadcasting, or making available to the public any part of the Spotify Service or the Content, or otherwise makin...

Visitor

...o the public any part of the Spotify Service or the Content, or otherwise making any use of the Spotify Service or the Content which is not expressly permitted under the Agreements or applicable law o...

RSGIULIANI

Visitor

1101 Views

2 replies

0 likes

  • 1101 Views
  • 2 replies
  • 0 likes

Superuser Contribution group session

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14 My Question or IssueI've recently been trying to use the group session feature remotely. The songs don't follow the same order as on the lead device. It also does not register when the lead d...

Casual Listener

  Plan Premium Country USA Device iPhone 11 Operating System iOS 14   My Question or Issue I've recently been trying to use the group session feature remotely. The songs don't fo...

Jeremy

Spotify Legend

1241 Views

3 replies

1 likes

  • 1241 Views
  • 3 replies
  • 1 likes

I want yoy to add this song

In spotify you have added many of the songa of this singer but you didn’t add this one. Please please add this song to Spotify.Artist : Bassbaba Sumon https://youtu.be/uxEpXfUGNdY

Newbie

In spotify you have added many of the songa of this singer but you didn’t add this one. Please please add this song to Spotify. Artist : Bassbaba Sumon   https://youtu.be/uxEpXfUGNdY

Sebasty

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

[Your Library] Removed/Disappearing Songs

My Question or Issue This has been going on for years now; Spotify keeps removing songs randomly. It must be because of licensing or disagreements with the artists etc. Whatever the reason, the users should be notified when these are removed if we ha...

Casual Listener

...owever if they don't know, they can't do this. They just have to randomly stumble across the missing content or figure it out down the line, which isn't ideal for anyone.   I know you don't want to h...

silas21

Music Fan

701 Views

1 replies

3 likes

Your Library
  • 701 Views
  • 1 replies
  • 3 likes

« Only you » not working

PlanFreeCountry(United Kingdom) Device(iPhone SE 2020)Operating System(iOS 14.6) My friend has been trying to see his « Only you », but it isn’t coming up. He has deleted and reinstalled the app many times, nothing is working. I also sent him a link ...

Newbie

  Plan Free Country (United Kingdom)  Device (iPhone SE 2020) Operating System (iOS 14.6)   My friend has been trying to see his « Only you », but it isn’t coming up. He has ...

kingshuk_18

Visitor

814 Views

2 replies

1 likes

  • 814 Views
  • 2 replies
  • 1 likes

Only about you feature, but the birthchart doesn’t work : (

PlanPremiumCountryNetherlands iPhone 7 Operating System(iOS 14.6also doesn’t work on my bf’s Samsung phone My Question or Issuethe issue is that the birthchart in the feature only for you doesn’t work and yes I know it is silly to make such a big dea...

Casual Listener

  Plan Premium Country Netherlands  iPhone 7  Operating System (iOS 14.6 also doesn’t work on my bf’s Samsung phone   My Question or Issue the issue is that the birthch...

Tivian

Casual Listener

439 Views

2 replies

1 likes

  • 439 Views
  • 2 replies
  • 1 likes

Superuser Contribution Publically listening to a private playlist still shows the playlist name in "Friend activity"

I'm on MacOS Big Sur on a 2018 Macbook Pro. I've noticed that in my Friend activity, it shows a friend listening to one of my private playlists (that I've sent them the link to). I asked a different friend to see if this was just something on my end,...

Newbie

I'm on MacOS Big Sur on a 2018 Macbook Pro. I've noticed that in my Friend activity, it shows a friend listening to one of my private playlists (that I've sent them the link to). I asked a different ...

Jeremy

Spotify Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my Spotify Birth Chart

Hey everyone, I'm can find the Spotify Only You feature, but I can't find my start chart. Can someone help me as to where to specifically find my star chart?

Newbie

Hey everyone, I'm can find the Spotify Only You feature, but I can't find my start chart. Can someone help me as to where to specifically find my star chart?

hayw

Casual Listener

6950 Views

13 replies

14 likes

  • 6950 Views
  • 13 replies
  • 14 likes

Solved!!Superuser Contribution Only You Story Skips

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to check out the new 'Only You' Story, but it skips it. I had the same issue with 'W...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...

Mihail

Spotify Legend

3752 Views

10 replies

6 likes

  • 3752 Views
  • 10 replies
  • 6 likes

Superuser Contribution Playlist filtering works backwards in Playlist Folders

Hi, Spotify premium user here, with a problem observed on latest Android version running on Samsung S10e. The current view of "Your Library" shows everything - Playlists, Artists, Albums, Downloads. I have a small selection of many Playlists download...

Music Fan

Hi, Spotify premium user here, with a problem observed on latest Android version running on Samsung S10e.    The current view of "Your Library" shows everything - Playlists, Artists, Albu...

Eni

Moderator

1244 Views

7 replies

0 likes

  • 1244 Views
  • 7 replies
  • 0 likes

Same Songs, Different Albums - Are they the same?

I spend a decent amount of time attempting to find my favorite version, or “best” version, of one song that may have different versions. For example, the Rolling Stones have three different studio versions of the song “Start Me Up” that are titled di...

Casual Listener

I spend a decent amount of time attempting to find my favorite version, or “best” version, of one song that may have different versions.  For example, the Rolling Stones have three different stu...

Not applicable

3370 Views

3 replies

1 likes

  • 3370 Views
  • 3 replies
  • 1 likes

Following

How do I see what all I have followed?I know I have followed a few artists, podcasts, playlists, but I don’t know how to find them after I have followed them without having to use search. Family duo planapple products (iPhone mostly iOS 14)USA

Newbie

How do I see what all I have followed? I know I have followed a few artists, podcasts, playlists, but I don’t know how to find them after I have followed them without having to use search.  &n...

AdamDamon

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Update Log?

Is there an update log for Spotify anywhere? I can't seem to find one, despite the constant updates that occur. It's rather annoying to update the app for features that I won't ever know exist until I stumble upon them 3 months later.

Casual Listener

Is there an update log for Spotify anywhere? I can't seem to find one, despite the constant updates that occur. It's rather annoying to update the app for features that I won't ever know exist until ...

Billy-J

Spotify Star

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

How to view when the playlist was last updated?

I have subscribed several playlists like Rap Caviar,Pop Non-Stop, Fresh Finds: Hip-Hop and so on... I know that some playlists, especially those based on listening history, update every week, but how I can see when exactly playlist was updated? In pr...

Visitor

I have subscribed several playlists like Rap Caviar,Pop Non-Stop, Fresh Finds: Hip-Hop and so on... I know that some playlists, especially those based on listening history, update every week, but how...

Billy-J

Spotify Star

1474 Views

1 replies

0 likes

Update
  • 1474 Views
  • 1 replies
  • 0 likes

Solved!! Question about concert times

PlanPremium CountryPhilippines DeviceiPad Pro 10.5 Operating SystemiOS My Question or IssueThis might be a stupid question.I’m planning to watch Bleachers at 3am PST which is 6pm the next day for me. But I noticed it said “UK, Europe, & Africa” next ...

Casual Listener

Plan Premium   Country Philippines   Device iPad Pro 10.5   Operating System iOS   My Question or Issue This might be a stupid question. I’m planning to watch Bleach...

Billy-J

Spotify Star

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

America Band - song release problem

Hi Spotify! I was recently listening to the band 'America' (horse with no name etc) and noticed that an unusual song was released from the account 26th of May 2021. It's definitely not the band's song, no promotion has been made about it and it certa...

Visitor

Hi Spotify!   I was recently listening to the band 'America' (horse with no name etc) and noticed that an unusual song was released from the account 26th of May 2021. It's defin...

AdamDamon

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution New album list never change

PlanPremiumCountryHunDeviceAllOperating SystemAll My Question or IssueI noticed that when i click on my fav genre, i previously saw a list of the newest albums just released. This feature was very useful. Now since the beginning of 2021 i see the sam...

Regular

  Plan Premium Country Hun Device All Operating System All   My Question or Issue I noticed that when i click on my fav genre, i previously saw a list of the newest albums just r...

Ver

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution My removed music is confusing my artist radio, and missing fans also like

On the Spotify page for my band, Pushing Veronica, we cannot access our artist radio station, and our fans also like page has disappeared. When you try to listen to our artist radio station, it flashes for a second and then an error message flashes.U...

Casual Listener

On the Spotify page for my band, Pushing Veronica, we cannot access our artist radio station, and our fans also like page has disappeared. When you try to listen to our artist radio station...

Jeremy

Spotify Legend

1449 Views

3 replies

0 likes

Artist Radio
fans also like
Radio
removed songs
  • 1449 Views
  • 3 replies
  • 0 likes

Artist Rankings

What timeframe are the Artist Rankings referencing? Weekly? Monthly? Calendar or rolling?And if Spotify is tracking that, why not put the list somewhere? A webpage that updates when the list updates? Or does this already exist and I just can’t find i...

Casual Listener

What timeframe are the Artist Rankings referencing? Weekly? Monthly? Calendar or rolling? And if Spotify is tracking that, why not put the list somewhere? A webpage that updates when the list update...

Billy-J

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes