Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 56638 Views
  • 46 replies
  • 105 likes
  • 56638 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 266343 Views
  • 2353 replies
  • 1919 likes
  • 266343 Views
  • 2353 replies
  • 1919 likes

Superuser Contribution Não consigo compartilhar músicas nos stories

PlanPremiumCountryBrasilDeviceSamsung A51Operating SystemAndroid 10 My Question or IssueNão consigo compartilhar músicas nos stories a alguns dias. Tem a opção de compartilhar, mas quando clico não acontece de aparecer o post nos stories para ser com...

  • Newbie
  •   Plan Premium Country Brasil Device Samsung A51 Operating System Android 10   My Question or Issue Não consigo compartilhar músicas nos stories a alguns dias. Tem a opção de com...
  • Mihail
  • Spotify Legend
  • 4552 Views
  • 1 replies
  • 3 likes
  • Compartilhar no Instagram
    post
  • 4552 Views
  • 1 replies
  • 3 likes

Nine Inch Nails - The Fragile

CountryEgypt The Fragile is missing (greyed) while all the other albums from "Pretty Hate Machine" to the most recent ones are there, I have been told elsewhere it is available in other regions so maybe it's a region thing, can anyone confirm that? a...

  • Newbie
  • Country Egypt   The Fragile is missing (greyed) while all the other albums from "Pretty Hate Machine" to the most recent ones are there, I have been told elsewhere it is available in other re...
  • AdamDam
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Related Artists/Fans Also Like Disappeared

I'm an artist and my monthly listeners have been solid/increasing. I've had several related artists for months now, suddenly they all disappeared and nothing loads on the tab. How can I get it back? Cheers

  • Casual Listener
  • I'm an artist and my monthly listeners have been solid/increasing. I've had several related artists for months now, suddenly they all disappeared and nothing loads on the tab. How can I get it back? ...
  • Mario
  • Spotify Legend
  • 21686 Views
  • 7 replies
  • 5 likes
  • related artists
  • 21686 Views
  • 7 replies
  • 5 likes

Solved!!Superuser Contribution MacOS Desktop Lyrics

PlanPremiumCountryMexicoDeviceMacBook Pro 2017Operating SystemmacOS Big Sur 11.2.3 My Question or IssueSo right now I have the Spotify version 1.1.55.498.gf9a83c60 and whenever I try to show the lyrics of any song it pops up a message where it says i...

  • Casual Listener
  •   Plan Premium Country Mexico Device MacBook Pro 2017 Operating System macOS Big Sur 11.2.3   My Question or Issue So right now I have the Spotify version 1.1.55.498.gf9a83c60 an...
  • Jeremy
  • Spotify Legend
  • 10190 Views
  • 4 replies
  • 2 likes
  • 10190 Views
  • 4 replies
  • 2 likes

Superuser Contribution Advertising despite premium subscription

I have Spotify Premium and occasionally use the "Dailydrive" playlist. There I am often played "Spotify Original" podcasts. Lately it happens that small commercials are played. So far only other "original podcasts" are advertised. However, I fear tha...

  • Newbie
  • I have Spotify Premium and occasionally use the "Dailydrive" playlist.  There I am often played "Spotify Original" podcasts.  Lately it happens that small commercials are played.  So f...
  • Ver
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No video on my spotify on mac and iphone

PlanPremium CountryTrinidadDevice(iPhone 8, Macbook Pro) My Question or IssueI can’t play video content on spotify through iphone app and mac app on Joe Rogan Podcast

  • Regular
  •   Plan Premium  Country Trinidad Device (iPhone 8,  Macbook Pro)   My Question or Issue I can’t play video content on spotify through iphone app and mac app on Joe R...
  • Ivan
  • Spotify Legend
  • 10179 Views
  • 9 replies
  • 2 likes
  • 10179 Views
  • 9 replies
  • 2 likes

Korean Study playlist for chill vibes :)

Check out my updated Korean Study playlist! I recently added more songs from underground artists and updated some older songs to have a better overall vibe! I am personally not Korean but I think the language and the music has such a soothing and rel...

  • Regular
  • Check out my updated Korean Study playlist!    I recently added more songs from underground artists and updated some older songs to have a better overall vibe! I am personally not Korean ...
  • 306 Views
  • 0 replies
  • 0 likes
  • Chill Out
    Korean
    Korean chill
    Korean Love Songs
    Korean study
    Study songs
    vibes
  • 306 Views
  • 0 replies
  • 0 likes

Superuser Contribution I was debited twice for subscription

Is this normal? I was first debited yesterday, and now I've just by been debited again This is my first time of going premium on Spotify. I just think it shouldn't be this way

  • Newbie
  • Is this normal? I was first debited yesterday,  and now I've just by been debited again    This is my first time of going premium on Spotify.  I just think it shouldn't be this ...
  • CarlosE
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics on PC

PlanPremiumCountryMalaysia DeviceHuawei d15 laptop, and Ryzen 5 chipsetOperating System(Windows 10) My Question or IssueFor my Spotify app I downloaded straight from the Spotify website, now each time I want to see the lyrics, there will be something...

  • Casual Listener
  •   Plan Premium Country Malaysia   Device Huawei d15 laptop, and Ryzen 5 chipset Operating System (Windows 10)   My Question or Issue For my Spotify app I downloaded straigh...
  • syahmieS
  • Casual Listener
  • 500 Views
  • 2 replies
  • 2 likes
  • 500 Views
  • 2 replies
  • 2 likes

coming of age playlist

some songs that are indie and most likely from coming of age movies https://open.spotify.com/playlist/3schY8NzVk3e0diTvgDOI4?si=roBW2k1STHaE3VkZCzBzcA

  • Gig Goer
  • some songs that are indie and most likely from coming of age movies https://open.spotify.com/playlist/3schY8NzVk3e0diTvgDOI4?si=roBW2k1STHaE3VkZCzBzcA 
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Find all instances of a producer/beatmaker/composer

PremiumNorway Device(iPhone, Macbook Pro late 2015)Operating System(iOS 10) Hi! I represent a beat producer that has found several of his beats on Spotify that he was not made aware of. Is there a way to look up all credits of his artist/beatmaker na...

  • Regular
  • Premium Norway   Device (iPhone, Macbook Pro late 2015) Operating System (iOS 10)   Hi! I represent a beat producer that has found several of his beats on Spotify that he was not ma...
  • Eni
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two Tracks on the album "The Zodiac Cosmic Sounds" are missing on Spotify. Aquarius and Pices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Lyrics of songs can be displayed in collaboration with Genius

Genius is so good at lyrics and when I wanna see the lyrics of the song I must go-to browser. youtube music has lyrics of songs but not every song. Genius has more song lyrics I think Genius is better.

  • Visitor
  • Genius is so good at lyrics and when I wanna see the lyrics of the song I must go-to browser. youtube music has lyrics of songs but not every song. Genius has more song lyrics I think Genius is bette...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Song goes silent in the middle, but returns for the ending

Probably the only person on the planet who would post about this song, but Brighter Days by the Vogues goes silent at :58, then comes back on 1:56. Wondering if this is something that could be easily fixed just by Spotify knowing there's an issue? Ha...

  • Casual Listener
  • Probably the only person on the planet who would post about this song, but Brighter Days by the Vogues goes silent at :58, then comes back on 1:56. Wondering if this is something that could be e...
  • Ivan
  • Spotify Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Not Updating to the New UI

PlanPremiumCountryIndonesiaDeviceDesktop PCOperating SystemWindows 10 My Question or Issuewhy im still using old UI. However my friend already update to the new UI

  • Newbie
  •   Plan Premium Country Indonesia Device Desktop PC Operating System Windows 10   My Question or Issue why im still using old UI. However my friend already update to the new UI
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Block Users Feature (I know.....again)

Hello Spotify community, It has come to my attention that this topic has been brought up several times before but Spotify has never added this feature. They have said it is a "good idea" but still several years later there has been no implementation....

  • Casual Listener
  • Hello Spotify community,   It has come to my attention that this topic has been brought up several times before but Spotify has never added this feature. They have said it is a "good idea" but...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

Adds based on music you like

Plan: FreeCountry: BoliviaDevice: Samsung Galaxy A30, MAC mini, HP EnvyOperating System: iOS 11,2, Android 10, Windows 10My Question or IssueFor me and I believe most of Free Plan users, it's a vulgarity have adds of music we don't listen, from gende...

  • Newbie
  • Plan: Free Country: Bolivia Device: Samsung Galaxy A30, MAC mini, HP Envy Operating System: iOS 11,2, Android 10, Windows 10 My Question or Issue For me and I believe most of Free Plan...
  • Brunelicia
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist Information

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have information about an artist that has music posted on Spotify. The artist is my father, whic...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have infor...
  • CarlosE
  • Moderator
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Top Tracks of 2020 USA stats

PlanPremiumCountryUSADevice Operating System My Question or IssueHow are the songs on the "Top Tracks of 2020 USA" playlist organized? Are they presented in the playlist in order from #1 most streamed to #50 most streamed? Also what is the date range...

  • Visitor
  • Plan Premium Country USA Device   Operating System     My Question or Issue How are the songs on the "Top Tracks of 2020 USA" playlist organized? Are they presented in the pl...
  • Ver
  • Spotify Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Possibility to sort the playlist in your own way.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to be able to sort your playlist however i like, not from artist/album/user/when it w...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Novy
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes