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Please see below the most popular frequently asked questions.

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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 58121 Views
  • 46 replies
  • 105 likes
  • 58121 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 271007 Views
  • 2353 replies
  • 1921 likes
  • 271007 Views
  • 2353 replies
  • 1921 likes

My spotify isnt working on my phone.

It will start playing a song then shuts off and when press play again it say the app isnt working to restart. I have restarted and uninstall and reinstalled same issues. Im paying for premium but unable to use it. wth. Someone help!!!! Ps i have a GS...

  • Newbie
  • It will start playing a song then shuts off and when press play again it say the app isnt working to restart. I have restarted and uninstall and reinstalled same issues. Im paying for premium but una...
  • Billy-J
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

George Harrison removed?

Why are all the George Harrison songs being removed, he's my favorite artist.

  • Regular
  • Why are all the George Harrison songs being removed, he's my favorite artist.
  • danielaklo
  • Music Fan
  • 505 Views
  • 1 replies
  • 1 likes
  • 505 Views
  • 1 replies
  • 1 likes

Album not playing (The Gold Album: 18th Dynasty)

The album just came out several days ago, first day everything was working fine, I was able to listen to l the songs as much as I wanted. This morning I tried to play the album and no song would play and it would show no songs in the album, I even ad...

  • Newbie
  • The album just came out several days ago, first day everything was working fine, I was able to listen to l the songs as much as I wanted. This morning I tried to play the album and no song would play...
  • danielaklo
  • Music Fan
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

Reporting a deliberately incorrectly titled song

I've noticed a re-record/remix of a popular #1 hit song that appears to have been deliberately mistitled by the rightsholder to make it appear as if it is the original that people would be wanting to listen to. It seems to have worked - said re-recor...

  • Regular
  • I've noticed a re-record/remix of a popular #1 hit song that appears to have been deliberately mistitled by the rightsholder to make it appear as if it is the original that people would be wanting to...
  • danielaklo
  • Music Fan
  • 345 Views
  • 2 replies
  • 1 likes
  • 345 Views
  • 2 replies
  • 1 likes

delete

how do i delete this?

  • Casual Listener
  • how do i delete this?
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Ad Music

What's the backing song to the May 2018 Coca-Cola ad- 'This One's for finding your Focus'?

  • Casual Listener
  • What's the backing song to the May 2018 Coca-Cola ad- 'This One's for finding your Focus'?
  • Laurenrobinsonn
  • Music Fan
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Hide/Show Monthly Listeners

Hey,Can someone please tell me how to show/hide monthly listeners (to the public) on my Spotify Artist account?Thanks,

  • Casual Listener
  • Hey, Can someone please tell me how to show/hide monthly listeners (to the public) on my Spotify Artist account? Thanks,
  • TheBarthoLi
  • Roadie
  • 10042 Views
  • 3 replies
  • 3 likes
  • 10042 Views
  • 3 replies
  • 3 likes

KYUSS GREEN MACHINE ALBUM 2018

I wonder if the KYUSS- GREEN MACHINE ALBUM from 2018 is a digital release only and who is behind the release. The reason I ask is because the band already released a greatest hits in 2000 and this new album consist of 26 songs (!) that is almost the ...

  • Gig Goer
  • I wonder if the KYUSS- GREEN MACHINE ALBUM from 2018 is a digital release only and who is behind the release.  The reason I ask is because the band already released a greatest hits in 2000 an...
  • TheBarthoLi
  • Roadie
  • 8222 Views
  • 1 replies
  • 7 likes
  • green
    Kyuss
    stoner rock
  • 8222 Views
  • 1 replies
  • 7 likes

Why are A Flock of Seagulls listed as one hit wonders in their bio?

When i wanted to check out the info section of A Flock of Seagulls, it said they were one hit wonders. This is nonsense since they had more hits then just I Ran. If anyone could let me know why this is and how i can let some sort of mod of spotify kn...

  • Newbie
  • When i wanted to check out the info section of A Flock of Seagulls, it said they were one hit wonders. This is nonsense since they had more hits then just I Ran. If anyone could let me know why this ...
  • TheBarthoLi
  • Roadie
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Want to flag merged artists with line-in

Hello, I want to use Line-in to report two artists that have been incorrectly classified as one. I understand I can flag individual albums as being from the wrong artist, but in this case I have no alternative artist to link to.https://open.spotify.c...

  • Newbie
  • Hello,   I want to use Line-in to report two artists that have been incorrectly classified as one. I understand I can flag individual albums as being from the wrong ar...
  • TheBarthoLi
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

90s acoustic playlist

Noticed that the 90s playlist had a woman playing as its icon. Yet the list is more like "men in 90s music." How about the guys get their own label, considering women barely exist in the list beyond a cute decorative picture?

  • Visitor
  • Noticed that the 90s playlist had a woman playing as its icon. Yet the list is more like "men in 90s music." How about the guys get their own label, considering women barely exist in the list beyond ...
  • TheBarthoLi
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Adjusting the radio

So the biggest problem with the radio function is that it makes no sense.I go to the Caravan Palace radio and it starts playing hiphop and bubbly pop music. No. Nononononoooo. Why can't I make genre radio's? I want to discover new bands in a certain ...

  • Casual Listener
  • ...ecently, their radio is miles ahead of Spotify but they lack the content library that Spotify has.     Please, improve on this.
  • TheBarthoLi
  • Roadie
  • 331 Views
  • 2 replies
  • 1 likes
  • 331 Views
  • 2 replies
  • 1 likes

Johnny Lang new album Signs

Johnny Lang posted his new album "Signs", however it doesn't work for me. Is it a Brazil Regional Problem, an account individual problem or a tool problem?

  • Regular
  • Johnny Lang posted his new album "Signs", however it doesn't work for me. Is it a Brazil Regional Problem, an account individual problem or a tool problem?
  • TheBarthoLi
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Not finding music on App

I wanted to listen to some music and I was searching for “Looking for Trouble” by J. Cole, Kanye West & B.I.G Sean etc. and I couldn’t find the song anywhere. Is there a reason behind that?

  • Newbie
  • I wanted to listen to some music and I was searching for “Looking for Trouble” by J. Cole, Kanye West & B.I.G Sean etc. and I couldn’t find the song anywhere. Is there a reason behind that?
  • ariellescohen1
  • Music Fan
  • 519 Views
  • 2 replies
  • 0 likes
  • 519 Views
  • 2 replies
  • 0 likes

Downloads.

I have reached my download limit but have more than enough space (Min of 2 GB) on my phone. why can I not download more if i have the space.I am a premium user.

  • Casual Listener
  • I have reached my download limit but have more than enough space (Min of 2 GB) on my phone. why can I not download more if i have the space. I am a premium user.
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • downloads
    limit
    music
  • 426 Views
  • 1 replies
  • 0 likes

Play issues

Can anyone tell me why just certain songs stop playing on my phone and makes the app freeze up? It started eoth just one song and now its two or three. Tried looking for answers but none of them work. Also, it seems that after this last update that I...

  • Regular
  • Can anyone tell me why just certain songs stop playing on my phone and makes the app freeze up?  It started eoth just one song and now its two or three. Tried looking for answers but none of the...
  • Jose_M
  • Spotify Star
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Solved!! Never (from xxxtentacion) not avaliable

I’ve seen that the « 21 XXX » (fake album) has been deleted from the device. But does it still possible to liste to some songs of it such as « Never ». Thank you for your reply

  • Newbie
  • I’ve seen that the « 21 XXX » (fake album) has been deleted from the device. But does it still possible to liste to some songs of it such as « Never ». Thank you for your reply
  • Jose_M
  • Spotify Star
  • 19932 Views
  • 1 replies
  • 0 likes
  • 19932 Views
  • 1 replies
  • 0 likes

Incomplete discography

Waz up guys. I've been using Spotify for a long time and honestly, the missing albums within some discography is something I really can't figure it out. Have a look with great Heavy Metal bands like Judas Priest, Manowar, Stratovarius .... Why there ...

  • Casual Listener
  • Waz up guys. I've been using Spotify for a long time and honestly, the missing albums within some discography is something I really can't figure it out. Have a look with great Heavy Metal bands like ...
  • jsannn
  • Community Legend
  • 891 Views
  • 1 replies
  • 2 likes
  • incomplete
  • 891 Views
  • 1 replies
  • 2 likes