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As we're rolling out a new release of Spotify for desktops - v0.8.4 - we're keen to stay on top of any bugs that may have crept in while we weren't looking. We hate bugs.
So if you're having problems please use the following template to report them in this thread. This will help our top tech boffins investigate the issue. And then we'll be able to whip out the bugspray.
Don't forget to try a reinstall first! So make sure you're on 0.8.4 before reporting this to us (check under Spotify > About Spotify)
=== START OF TEMPLATE ===
When and where the crashing or freezing occurs
eg. Macbook Pro running OS X 10.5.8
Did a reinstall help?
Has anything else helped at all?
eg. turning off gapless playback made it crash less often, etc.
NB: Attach screenshots if possible and you're getting any messages/pop-ups.
=== END OF TEMPLATE ===
Thanks for helping us make Spotify the best it can be.
Update: We pushed a fix to the most recent version of Spotify. So please try redownloading from www.spotify.com/download before reporting any issues.
Solved! Go to Solution.
I'm turning off local files to see if that helps. Will return with an update.
Over an hour later, so far so good. Will report back tomorrow.
Went all night without any issues after disabling local files.
Hey all, as tagg said above, we've just pushed a new installer live which should fix this crashing issue.
Simply download Spotify again from the download page and everything should be better.
Let us know how you get on!
Just installed the new 0.8.4.93. Seems like the local file playback issue is resolved.
Never had the problem with streamed songs and with brief testing it seems I can
play consecutive local files without freezing.
I went through the re-install routine again, as per Spotify web advice.
First time I could not find the two folders in Cache and Application Support to delete. Turns out I was looking in HDD rather than my home account. Found them this time and deleted them. Put Spotify app in Trash, reinstalled from .dmg...
Now enjoying Spotify again.