Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2690 Views
1 replies
0 likes

2690 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
5138 Views
1 replies
0 likes

5138 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3688 Views
1 replies
3 likes

3688 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39666 Views
19 replies
1 likes
music stops

39666 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165508 Views
0 replies
35 likes
Mac

165508 Views
0 replies
35 likes

Loading issues with desktop app

PlanPremiumCountryUS DeviceiMacOperating SystemMacOS High Sierra 10.13.4 My Question or IssueI have been having ongoing loading issues with the desktop app for some time now. At best, it is extremely slow to load anytime I click a link, album or play...

ericamklein
Music Fan
Plan Premium Country US Device iMac Operating System MacOS High Sierra 10.13.4 My Question or Issue I have been having ongoing loading issues with the desktop app for some time...
2019-02-20 3:37:47 PM
2019-02-20 3:49:35 PM
ericamklein
Music Fan
679 Views
2 replies
0 likes

679 Views
2 replies
0 likes

Superuser Contribution Friends list not showing

My list of friends at the sidebar isn't showing. it was working just fine yesterday and the majority of my friends went missing from the feature today. I've deleted and reinstalled the app, unfollow quit the app and followed again but nothing seems t...

mary48
Casual Listener
My list of friends at the sidebar isn't showing. it was working just fine yesterday and the majority of my friends went missing from the feature today. I've deleted and reinstalled the app, un...
2019-02-19 4:35:30 PM
2019-02-20 3:30:35 PM
Guido
Spotify Legend
625 Views
3 replies
4 likes

625 Views
3 replies
4 likes

Superuser Contribution We're not able to play this video in your country, so we STOP the whole playlist.

Hello!For quite a long time, I ran into a bug and decided to write about it.Recently, some spotify playlists start with an embed video (probably these are music videos). But 99% of these videos are not available for playback in my country.The problem...

iamartboard
Newbie
Hello! For quite a long time, I ran into a bug and decided to write about it. Recently, some spotify playlists start with an embed video (probably these are music videos). But 99% of these&nbsp...
2019-02-18 4:22:21 PM
2019-02-20 3:21:06 PM
Guido
Spotify Legend
560 Views
1 replies
0 likes

560 Views
1 replies
0 likes

Unable to play songs

Plan- PremiumCountry- BelgiumDevice- Macbook Pro mid 2015Operating System- macOS Mojave: 10.14.3 Brief description of the issue:- Unable to play songsSteps to reproduce the issue:Open SpotifyTry to play songWhat steps you’ve tried already:- Different...

Smoothdevil
Newbie
Plan - Premium Country - Belgium Device - Macbook Pro mid 2015 Operating System - macOS Mojave: 10.14.3 Brief description of the issue: - Unable to play songs Steps to reproduce...
2019-02-15 7:15:26 PM
2019-02-20 3:13:00 PM
Mantisentil
Community Legend
449 Views
1 replies
0 likes

449 Views
1 replies
0 likes

Theirs no music on my spotify

PlanPremiumUK Device(Macbook Pro late 2015)Operating System(macOS Mojave) My Question or Issuei cant play any music on spotify, so i uninstalled and reinstalled my spotify now all my music from my playlist is gone and i cant play anything (stream or ...

georgehart02
Newbie
Plan Premium UK Device (Macbook Pro late 2015) Operating System (macOS Mojave) My Question or Issue i cant play any music on spotify, so i uninstalled and reinstalled my spoti...
2019-02-16 11:47:49 AM
2019-02-20 3:12:25 PM
Mantisentil
Community Legend
352 Views
1 replies
2 likes

352 Views
1 replies
2 likes

Saved music not showing in "Albums"

PlanPremiumCountryJust moved from the US to JP My Question or Issue So I've been using Spotify daily for about 2 years now, and I like using the "Albums" section of my library whenever I'm listening to music, creating playlists, etc. This is because ...

jeffwedwards
Newbie
Plan Premium Country Just moved from the US to JP My Question or Issue So I've been using Spotify daily for about 2 years now, and I like using the "Albums" section of my library...
2019-02-20 1:43:17 PM
2019-02-20 3:02:06 PM
Mantisentil
Community Legend
668 Views
1 replies
0 likes
Albums

668 Views
1 replies
0 likes

My old password shows instead of my username on the top right

Plan: PremiumCountry: Australia Operating SystemMac OS High Sierra MacBook Air My Question or IssueHello, so since I've made my account my password has been showing up on the top right of my screen where the username should be. I don't like this as I...

dominic2004
Newbie
Plan: Premium Country: Australia Operating System Mac OS High Sierra MacBook Air My Question or Issue Hello, so since I've made my account my password has been showing up on...
2019-02-20 11:00:08 AM
2019-02-20 1:01:16 PM
Mantisentil
Community Legend
526 Views
1 replies
0 likes

526 Views
1 replies
0 likes

Most of my albums are now empty, despite being available when I click on 'View full album'

Premium planLithuania DeviceMacbook Pro 2018macOS 10.14.3 and iOS 12.1.4 Hello, a week or two ago I ran into a problem which now has rendered most of my library useless. I listen to albums exclusively, so every album in my Album Library is supposed t...

MotasR
Newbie
Premium plan Lithuania Device Macbook Pro 2018 macOS 10.14.3 and iOS 12.1.4 Hello, a week or two ago I ran into a problem which now has rendered most of my library usel...
2019-02-20 11:03:13 AM
2019-02-20 12:41:47 PM
Mantisentil
Community Legend
600 Views
1 replies
0 likes

600 Views
1 replies
0 likes

Friend Feed Not Working

So on my Mac Book Pro (everything is up to date to include spotify) im having the issue where my friend feed just says "see what your friends are playing" "find friends". It is worth mentioning i do not have my facebook attached and never had it atta...

jlamont475
Casual Listener
So on my Mac Book Pro (everything is up to date to include spotify) im having the issue where my friend feed just says "see what your friends are playing" "find friends". It is worth mentioning i do ...
2019-02-20 12:16:03 PM
2019-02-20 12:18:11 PM
Mantisentil
Community Legend
577 Views
1 replies
3 likes

577 Views
1 replies
3 likes

Facebook Friends Connection Error

Plan: FreeCountry: United States Device: MacBook Pro 2018 My Question or Issue: I signed up to spotify using my facebook account. When I click "Find Friends" on the right sidebar, it will only show the buffering icon. ===============I have tried dele...

Good_Hegelian
Newbie
Plan: Free Country: United States Device: MacBook Pro 2018 My Question or Issue: I signed up to spotify using my facebook account. When I click "Find F...
2019-02-15 7:40:42 PM
2019-02-19 7:37:40 PM
Mantisentil
Community Legend
354 Views
1 replies
0 likes

354 Views
1 replies
0 likes

Solved!!Superuser Contribution A few problems and missing features

My Question or IssueI'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wonder about other services. I've looked for a feedback forum, but don't see where to po...

davidm1
Music Fan
My Question or Issue I'm a long time premium user on mac and iphone. Generally I love the service, but there are some significant issues that do make me sometimes wonder abo...
2019-01-17 3:49:06 PM
2019-02-19 4:13:18 PM
Jemi
Spotify Legend
1158 Views
3 replies
0 likes

1158 Views
3 replies
0 likes

Radio failed to load and cover art not showing

I'm using spotify premium on my macbook air (macos mojave). My problem is that the cover arts are not showing for playlists, artists or albums at all. Only those of Daily Mixes are showing. The radio is also not working as it would just say failed to...

smilepryn
Newbie
I'm using spotify premium on my macbook air (macos mojave). My problem is that the cover arts are not showing for playlists, artists or albums at all. Only those of Daily Mixes are s...
2019-02-17 1:11:38 PM
2019-02-18 2:24:24 PM
Bittencourt
Spotify Star
469 Views
1 replies
0 likes

469 Views
1 replies
0 likes

Spotify connected to unkown device

My account has somehow connected to an unknown device (screenshot attached). The Chrome webplayer is not my device as I play my music either on the Mac Desktop App or my iOS App. I tried logging out of everywhere and logging back in, but the issue pe...

Basim
Newbie
My account has somehow connected to an unknown device (screenshot attached). The Chrome webplayer is not my device as I play my music either on the Mac Desktop App or my iOS App. I tried logging out ...
2019-02-18 1:48:49 PM
2019-02-18 2:15:03 PM
Bittencourt
Spotify Star
614 Views
1 replies
0 likes

614 Views
1 replies
0 likes

Solved!! Spotify isn't playing certain songs and albums

PlanPremiumDeviceMacbook Pro 2017Operating SystemiOS 10.14.2 My Question or Issue Every playlist created by spotify and saved album I've tried have worked so far, but some albums (for example Midnight by Set it off) and songs (for example Robin Hood ...

kononeko_a
Casual Listener
Plan Premium Device Macbook Pro 2017 Operating System iOS 10.14.2 My Question or Issue Every playlist created by spotify and saved album I've tried have worked so far, but some a...
2019-02-03 4:43:46 PM
2019-02-16 9:49:38 PM
kononeko_a
Casual Listener
6045 Views
7 replies
1 likes

6045 Views
7 replies
1 likes

Solved!! I can't upload a cover image for my playlists

My Question or IssueI have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it still doesn't work. I've had Spotify for 3 years now, and on 3 d...

maddiej
Newbie
My Question or Issue I have a MacBook Pro without a touch bar and Spotify won't let me upload images that are under 300 x 300. I have found heaps of photos above that measurement, but it sti...
2019-02-15 7:14:40 AM
2019-02-15 7:46:49 AM
merlijnv2000
Composer
5220 Views
1 replies
0 likes

5220 Views
1 replies
0 likes

Song not playing

Hi team, the following song is not playing on mac Desktop or Mobile app (ios) spotify:track:5NPadEsM9AGcDhk4QW6cUv All other songs in that artists album play back ok. Only the desktop app reports an error message.

matthiaszed
Casual Listener
Hi team, the following song is not playing on mac Desktop or Mobile app (ios) spotify:track:5NPadEsM9AGcDhk4QW6cUv All other songs in that artists album play back o...
2019-02-10 11:48:55 AM
2019-02-13 1:10:06 PM
matthiaszed
Casual Listener
711 Views
5 replies
0 likes

711 Views
5 replies
0 likes

[Desktop][Other] Fix the date shown on the podcast list

On the podcast lists, when you see all the podcasts the date gets cropped out, which doesn't allow me to see wich year was the podcast posted. It happen on PT-BR language, not sure if it happens on other languages as well.

marco-couto
Newbie
On the podcast lists, when you see all the podcasts the date gets cropped out, which doesn't allow me to see wich year was the podcast posted. It happen on PT-BR language, not sure if it happens on o...
2019-02-13 12:24:56 PM
421 Views
0 replies
2 likes
Desktop
Other

421 Views
0 replies
2 likes

Song Grayed Out For No Reason, Despite Working Earlier

The past couple of days I've had Mariya Takeuchi's Plastic Love on repeat, or "Playing Games" by Miki J as Spotify lists it for some reason, and It's been working fine. But just now, the song grayed out and became unavailable for whatever reason, eve...

winxeris
Casual Listener
The past couple of days I've had Mariya Takeuchi's Plastic Love on repeat, or "Playing Games" by Miki J as Spotify lists it for some reason, and It's been working fine. But just now, the song grayed ...
2019-02-12 4:42:06 PM
2019-02-12 5:57:37 PM
Bittencourt
Spotify Star
779 Views
1 replies
0 likes

779 Views
1 replies
0 likes

Solved!! Genre and mood artwork not showing

The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics. Premium UK Device Mac Pro My Question or Issue

jennaabrooks
Newbie
The Artwork on my computer is not showing up for genres/moods/playlists. It is not enjoyable to use this service without the graphics. Premium UK Device Mac Pro &n...
2019-02-10 10:04:34 PM
2019-02-11 5:38:55 PM
Bittencourt
Spotify Star
1103 Views
1 replies
0 likes

1103 Views
1 replies
0 likes

Solved!! [Desktop] Can't play the current song

PlanPremium CountryUS DeviceMacbook Pro 2017 My Question or Issue Hi guys, like many others. I've gotten the notorious "Can't play the current song" message. I have tried reinstalling, turning off hardware acceleration, turning it back on. Etc you na...

Xeneth
Casual Listener
Plan Premium Country US Device Macbook Pro 2017 My Question or Issue Hi guys, like many others. I've gotten the notorious "Can't play the current song" me...
2018-12-13 9:35:11 PM
2019-02-11 3:50:43 AM
JThanos
Regular
45132 Views
2 replies
0 likes

45132 Views
2 replies
0 likes

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