Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2690 Views
1 replies
0 likes

2690 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
5138 Views
1 replies
0 likes

5138 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3688 Views
1 replies
3 likes

3688 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39666 Views
19 replies
1 likes
music stops

39666 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165508 Views
0 replies
35 likes
Mac

165508 Views
0 replies
35 likes

[Desktop MAC] Wrong user name after update

PlanPremiumCountryFranceDeviceMacBook Pro Early 2015Operating SystemMojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my user name displayed in the app was changed, as you can see in the following screenshot....

jeljaik
Newbie
Plan Premium Country France Device MacBook Pro Early 2015 Operating System Mojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my u...
2018-12-14 12:15:41 PM
303 Views
0 replies
0 likes

303 Views
0 replies
0 likes

Won't play local files

Plan: PremiumCountry: USA Device: iPhone 7+ iOS 12.1, MBP 15" High Sierra This issue happens regardless of the device I'm playing. Simply put, when I try to play a song in Spotify that is a song I have saved locally, it will not play. I get the error...

smittyfied
Newbie
Plan: Premium Country: USA Device: iPhone 7+ iOS 12.1, MBP 15" High Sierra This issue happens regardless of the device I'm playing. Simply put, when I try to play a song in Spoti...
2018-12-12 4:43:36 PM
1924 Views
0 replies
1 likes

1924 Views
0 replies
1 likes

Solved!!Superuser Contribution Cannot show full podcast lists

PlanFreeDeviceMacbook Pro mid-2015Operating SystemmacOS 10.14.1My Question or Issue From Android version, I can see that I subscribed many podcasts: BUT, at macOS version, I can only see six, I cannot find others!!

RobberPhex
Casual Listener
Plan Free Device Macbook Pro mid-2015 Operating System macOS 10.14.1 My Question or Issue From Android version, I can see that I subscribed many podcasts: BUT, at macOS ve...
2018-11-30 7:45:45 AM
2018-12-11 8:36:25 AM
Peter
Spotify Legend
1830 Views
3 replies
0 likes

1830 Views
3 replies
0 likes

[BUG] Elysian artist page conflates at least two different artists.

PlanPremiumCountryUS DeviceMacBook Pro Mojave 10.14.1, repeatable on Pixel 2 XL Android Pie My Question or Issue Navigating to the Elysian artist page through search, or navigating by artist name in other playlists leads to an artist page with differ...

matt_tighe
Newbie
Plan Premium Country US Device MacBook Pro Mojave 10.14.1, repeatable on Pixel 2 XL Android Pie My Question or Issue Navigating to the Elysian artist page through...
2018-12-11 1:15:10 AM
297 Views
0 replies
0 likes

297 Views
0 replies
0 likes

Play Spotify song from Slack

PlanPremiumCountry United StatesDevice(Macbook Pro late 2014)Operating System(MACOS 10.14) Going off of this question, when using Slack, is there a way that I can click the 'play' button and have it play the full song within the Slack client? Current...

Mattmur
Casual Listener
Plan Premium Country United States Device (Macbook Pro late 2014) Operating System (MACOS 10.14) Going off of this question, when using Slack, is there a way that I can click th...
2018-12-10 11:11:07 PM
544 Views
0 replies
5 likes

544 Views
0 replies
5 likes

Spotify on Google Home

Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the Hub to play Spotify, it shows the launch of the app but the load never resolves. All I see ...

sueschew
Newbie
Hi: Just bought a Google Home Hub and I am on the free Spotify platform. I have an android phone. The Home app says it is linked to Spotify but when I ask the ...
2018-12-09 7:44:44 PM
361 Views
0 replies
0 likes

361 Views
0 replies
0 likes

Solved!! High memory usage

PlanPremiumCountrySweden DeviceMac Mini Late 2014Operating SystemmacOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to restart Spotify to reset it.

zappe
Gig Goer
Plan Premium Country Sweden Device Mac Mini Late 2014 Operating System macOS 10.14.1 My Question or Issue I'm having high memory usage. From time to time I need to rest...
2018-12-04 10:04:34 PM
2018-12-09 1:41:23 PM
zappe
Gig Goer
5428 Views
7 replies
0 likes

5428 Views
7 replies
0 likes

Superuser Contribution Wi-Fi Issues with Libratone Zipp & Spotify Connect with Macbook Airplay/Android

I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying to figure out why the Wi-Fi was not connecting to the Zipp via the L...

DiamondDriver
Newbie
I couldn't reply to a previous post regarding issues with connecting the Wi-Fi features of the Libratone Zipp to Spotify Connect. I have been banging my head against the wall trying ...
2018-12-03 5:01:05 PM
2018-12-08 1:30:30 PM
Peter
Spotify Legend
1875 Views
1 replies
1 likes
Libratone
Spotify
Wi-Fi

1875 Views
1 replies
1 likes

Superuser Contribution Can't drag song from "Now Playing" in Queue to a playlist

If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragging should work too. Experienced in 1.0.65.320 on m...

mikeroach
Newbie
If you're looking at your play queue and try to drag the *Now Playing* song to a playlist, the cursor just says "0 items". You can still click the "..." on the song to add it to a playlist, but dragg...
2017-10-10 10:50:35 AM
2018-12-08 1:26:19 PM
Peter
Spotify Legend
1245 Views
4 replies
11 likes

1245 Views
4 replies
11 likes

Superuser Contribution Cannot drag a song from the "Now Playing" in the "Play Queue" to a Playlist

Plan: Family/PremiumPlanUSA Device: MacBook Pro 2017Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist Reproduction steps:Create a playlist (not a shared one if that matters)Begin playing...

arobi
Newbie
Plan: Family/PremiumPlan USA Device: MacBook Pro 2017 Operating System: macOS Mojave 10.14.1 It is not currently possible to drag the song in now playing to a playlist &nbsp...
2018-11-27 7:48:13 PM
2018-12-08 1:24:58 PM
Peter
Spotify Legend
762 Views
1 replies
5 likes
Bug Playlist
Mac Desktop App

762 Views
1 replies
5 likes

Solved!!Superuser Contribution All downloaded playlists suddenly reset, all local files missing.

PlanPremiumCountryAustraliaDeviceMacbook AirOperating SystemMacOSMy Question or IssueSo I was moving a followed playlist within a folder, and immediately after, all my downloaded playlists suddenly registered undownloaded and started downloading ever...

user-removed
Visitor
Plan Premium Country Australia Device Macbook Air Operating System MacOS My Question or Issue So I was moving a followed playlist within a folder, and immediately after, all my downloaded pl...
2018-11-29 8:36:43 AM
2018-12-08 1:17:24 PM
Peter
Spotify Legend
713 Views
1 replies
0 likes

713 Views
1 replies
0 likes

Superuser Contribution When selecting from playlist without shuffle on, Spotify queues entire playlist from track 1

PlanPremiumCountry CanadaDeviceMacbook air mid 2013, Operating SystemMacOS 10.14.1, 1.0.93.242.gc2341a27My Question or IssueWhen selecting a song from a ~130 entry playlist, regardless of what track of the playlist is selected, the queue will automat...

stefgeiger
Casual Listener
Plan Premium Country Canada Device Macbook air mid 2013, Operating System MacOS 10.14.1, 1.0.93.242.gc2341a27 My Question or Issue When selecting a song from a ~130 entry pl...
2018-11-23 1:39:06 AM
2018-12-08 1:04:34 PM
Peter
Spotify Legend
560 Views
2 replies
1 likes

560 Views
2 replies
1 likes

Local files don't even show up on iPhone

PlanPremiumCountryUnited statesDeviceiPhone XROperating SystemiOS 12.1 My Question or IssueI've been troubleshooting for a while, and none of the online forums have helped me yet. I have some local files on my computer, playing correctly in iTunes wi...

jarrettlevi
Music Fan
Plan Premium Country United states Device iPhone XR Operating System iOS 12.1 My Question or Issue I've been troubleshooting for a while, and none of the online forums have helped me...
2018-12-03 5:16:10 PM
2018-12-08 12:54:41 PM
AeroZ
Composer
3931 Views
21 replies
2 likes

3931 Views
21 replies
2 likes

Enormous amount of space used on internal SSD while external drive connected for offline storage

PlanpremiumCountryusa Devicemacbook airOperating SystemEl Capitan 10.11.6 My Question or IssueSpotify is using over 20GB on my internal SSD even though I have an external drive connected and set for offline storage location. I currently have aprox 20...

showmx
Regular
Plan premium Country usa Device macbook air Operating System El Capitan 10.11.6 My Question or Issue Spotify is using over 20GB on my internal SSD even though I have an exter...
2018-12-05 1:14:46 AM
2018-12-07 11:53:49 PM
showmx
Regular
1481 Views
2 replies
0 likes

1481 Views
2 replies
0 likes

Profile Picture

PlanPremiumCountry U. SDeviceMacBook Pro 13Operating SystemOS X Yosemite My Question or IssueI’ve been trying to upload a new profile picture, but every time I try to upload my picture, it gets rotated. I have tried updating Spotify, rotating pics ma...

juicetin101
Casual Listener
Plan Premium Country U. S Device MacBook Pro 13 Operating System OS X Yosemite My Question or Issue I’ve been trying to upload a new profile picture, but every ti...
2018-12-06 8:34:44 AM
2018-12-07 9:01:07 PM
juicetin101
Casual Listener
463 Views
2 replies
0 likes

463 Views
2 replies
0 likes

Solved!! Spotify doesn't show the icons of playlists and artists

PlanPremiumCountry The NetherlandsDeviceMacbookOperating SystemiOS Mojave My Question or IssueI have this problem for a few months now. There are no images appear when I want to browser or search for related artists. It's getting annoying becuase non...

DianaK
Casual Listener
Plan Premium Country The Netherlands Device Macbook Operating System iOS Mojave My Question or Issue I have this problem for a few months now. There are no images appea...
2018-12-04 12:08:54 AM
2018-12-07 6:46:27 PM
Loxer
Community Legend
1126 Views
3 replies
0 likes

1126 Views
3 replies
0 likes

Solved!! App shows blank screens, stops playing, has to be force quit

PlanFreeCountryGermany DeviceMac Mini (Late 2012)Operating SystemmacOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigations. The app then also stops playing any music or ad (if it has to do a network request...

DoIEvenMatter
Regular
Plan Free Country Germany Device Mac Mini (Late 2012) Operating System macOS 10.14.1 My Question or Issue Spotify shows blank screens/infinite loaders after 2-3 navigat...
2018-12-06 10:36:46 PM
2018-12-07 5:21:50 PM
Loxer
Community Legend
741 Views
1 replies
0 likes
blank screen
Force Quit
infinite loader
macOS
macOS X
osx

741 Views
1 replies
0 likes

"This site can’t provide a secure connection"

Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message:Any help with how to get rid of this would be greatly appreciated; I have already tried t...

MvW2000
Newbie
Hey guys, So Ive been tryingt to access the spotify homepage from the Chrome server, and no matter what way I try to access it, it keeps popping up with message: Any help with how to ge...
2018-12-06 9:22:51 PM
2018-12-07 5:15:44 PM
Loxer
Community Legend
2494 Views
1 replies
0 likes

2494 Views
1 replies
0 likes

I can't go to artist page

PlanFree/PremiumCountryEcuadorDeviceMacbook Pro mid 2010Operating SystemmasOS High Sierra My Question or IssueI recently formated my mac and when reinstalling spotify and my music, on my local files I don't get the link to head over to the artist pag...

dwalo
Newbie
Plan Free/Premium Country Ecuador Device Macbook Pro mid 2010 Operating System masOS High Sierra My Question or Issue I recently formated my mac and when reinstallin...
2018-12-06 12:58:11 AM
365 Views
0 replies
0 likes

365 Views
0 replies
0 likes

Friends List Will Not Load

PlanPremiumCountry United StatesDevice(Mac Book Air Late 2016)Operating System(Mojave) My Question or Issue I have been unable to access my Facebook Friends list in the Find Friends. I have done all of the work around previously suggested on other th...

timthemusicman1
Newbie
Plan Premium Country United States Device (Mac Book Air Late 2016) Operating System (Mojave) My Question or Issue I have been unable to access my Facebook Friends list in...
2018-12-06 9:10:59 PM
425 Views
0 replies
2 likes

425 Views
0 replies
2 likes

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