Spotify Windows player Discovery screen frozen display

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Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

Thanks - I'll make sure that gets passed over to the Spotify team. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Spotify Windows player Discovery screen frozen display

Community Manager
Community Manager

Hey guys! @DJSmooth @loveangelica63 @mollygauss77 Could you all please confirm:

 

1. You've tried the previous troubleshooting (updated graphics card)

2. Your OS and Spotify app version

3. Post screenshots of what you're seeing if possible

 

We'll take it from there!

Re: Spotify Windows player Discovery screen frozen display

mollygauss77
Regular
Can you please advise how to try the previous steps? Attached is a screen shot. Thank you very much.

Re: Spotify Windows player Discovery screen frozen display

mollygauss77
Regular
I am using OS Windows 7 32-bit and Spotify version 0.9.6.72.ge389c074 How do you update the graphics card? I tried downloading an older version of spotify (one from a few months ago) and it let me send music. So it is definitely something going on with the updated version.

Re: Spotify Windows player Discovery screen frozen display

ewilah
Casual Listener

The current update releases haven't worked for me, either. Discovery/radio pages are still black as well as the "share music with friends" window. I've been emailing back and forth about this with the tech support but they've been silent for a few weeks now. Too bad that the update didn't work :c

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

If you guys are using Windows, does starting Spotify like outlined in this post fix the issue? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Windows player Discovery screen frozen display

DJSmooth
Roadie

Peter, yes if start spotiy as you suggested everything is fine, discovery page shows properly, and i can share music. If i forget and just sign on as i should be able to, the discovery page is blank/white as is my share dialogue box.  Thanks for the help. As a premium paying customer, this is extremely frustrating .

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

Just double checked, this has been raised as an ongoing issue with v0.9.6 so the Spotify team are aware of it.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify Windows player Discovery screen frozen display

DJSmooth
Roadie

Any idea on when this may be fixed?

Re: Spotify Windows player Discovery screen frozen display

Peter__
Community Legend

If that is directed at me unfortunately I can't answer since I don't work for Spotify. 

I would hope for the next release, but its pretty hard to tell! 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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