Up/Down Arrows

[les152]

Plan

Free/Premium

Premium

Country

United States

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Windows 10 laptop

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Windows 10

My Question or Issue

My up and down arrows won't let me scroll through Spotify. They were working a few days ago, and now they are not. They work for other websites. The touch screen and scrollbar work fine.

[Broskkt]

I'm having the same issue, and it's driving me crazy! Stopped working a few days ago for me too. I hope they fix this soon.

[Jeremy]

Hi there @les152 and @Broskkt,

Thank you for reaching out to the Community.

We've tried this on our end with an iPhone and couldn't replicate the same behavior.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

On another note - does this occur on one specific device or multiple devices? 

It would also be great if you can let us know which version of the app you have.

We'll keep an eye out for your reply.

Take care!

[les152]

I have reinstalled the app multiple times and that hasn't fixed the problem. It is happening on my Windows 10 laptop. I have Version 1.168.632.0

[Alex]

Hey @les152,

Thanks for the reply.

Can you clarify if this is happening in a specific playlist or any?

Cheers.

[giandeg]

This is happening to me too, everywhere on the desktop app. It begun once the latest app update was installed.

[mentos_23]

This is happening to me as well (I use a laptop, Windows 10). I used to use the up/down arrows on my keyboard for the desktop application but it does not work anymore after latest update.

[Alex]

Hey folks,

Thanks for the posts.

Can you try logging in with another account on your PC? If the issue continues on that account as well, please provide us with the following info:

• Device, OS version
• Spotify app version
• A short video recording of the issue

Once we have this, we can report it to the right teams at Spotify for further investigation.

Cheers.

[rizingdamp]

Hello, I'm experiencing the same. I've tried using another account on my PC and the problem persists. 

Device, OS version 

HP Laptop 15 

Windows 10

Spotify app version

1.1.**bleep**.612.gb7409abc

[CarlosE]

Hey @rizingdamp,

Thanks for that info.

Could you let us know just the following two numbers after 1.1.?

We'll be on the lookout.

[les152]

I have version 1.168.632.0

[Jeremy]

Hi again @les152,

Thank you for your reply.

Can you see if there's any pending update of the app?

Also, if you have the possibility - can you log in on a different device to see if the issue persists?

Keep us posted 🙂

Take care!

[rizingdamp]

Hi, next two numbers are six nine 

[Eni]

Hi there @rizingdamp,

Thanks for getting in touch about this.

We see that we've already replied to you about this in this thread. Let's keep the conversation going on that thread to avoid any mix-ups.

We'll keep an eye out for your reply there.