Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49890 Views
  • 77 replies
  • 27 likes
  • 49890 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75769 Views
  • 271 replies
  • 21 likes
  • 75769 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5308 Views
  • 1 replies
  • 6 likes
  • 5308 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145450 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145450 Views
  • 0 replies
  • 26 likes

User Interface Bug on Windows Desktop App

Hi, I just wanted to report this, i don't know if this is a UI bug or something Everytime i maximize the size of the desktop app and i want to add a song to my playlist, i cannot see my playlist. I have a lot of playlist from different artist and eve...

  • Newbie
  • Hi, I just wanted to report this, i don't know if this is a UI bug or something   Everytime i maximize the size of the desktop app and i want to add a song to my playlist, i cannot see my play...
  • dinomight
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to see the entirety of the "Appears on" section from an artist?

PlanFree/PremiumCountryFranceDeviceASUSTek Computer Inc.Operating SystemWindows 10 My Question or IssueAnybody has a solution to see the entirety of "Appears on" section from an artist like before? With the update it only shows randomly chosen albums...

  • Regular
  • Plan Free/Premium Country France Device ASUSTek Computer Inc. Operating System Windows 10   My Question or Issue Anybody has a solution to see the entirety of "Appears on" section from...
  • Novy
  • Moderator
  • 697 Views
  • 9 replies
  • 0 likes
  • 697 Views
  • 9 replies
  • 0 likes

Superuser Contribution Podcasts are not displaying

PlanPremiumCountrySaudi ArabiaDeviceAsus ROGOperating SystemWindows 10 My Question or IssueI am trying to listen to podcasts but whenever I click on the podcasts tab, it does not show any results. Or when I click on a link provided by a podcast publi...

  • Casual Listener
  • Plan Premium Country Saudi Arabia Device Asus ROG Operating System Windows 10   My Question or Issue I am trying to listen to podcasts but whenever I click on the podcasts tab, it does...
  • abu_3adel
  • Gig Goer
  • 9771 Views
  • 8 replies
  • 5 likes
  • 9771 Views
  • 8 replies
  • 5 likes

Superuser Contribution Here's how to fix the - "NaN instead of 0:00" and songs not playing - problem!

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK] (My windows 10 currently is Italian based so I'm just guessing all the text based on my English level, but don't worry, just pay enough at...

  • Visitor
  • [NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK]   (My windows 10 currently is Italian based so I'm just guessing all the text ba...
  • Ver
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • Fix
    Problem Fix
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Drag and drop, Cut & paste

Premium Windows 10 How or how do I reorder my Playlists without cut and paste? Playlist with 500 songs. Want to get song 499 to position 7. I tried select and drag, but Spotify's new scrolling function is tectonically slow and I would die of old age ...

  • Roadie
  • Premium  Windows 10   How or how do I reorder my Playlists without cut and paste?   Playlist with 500 songs. Want to get song 499 to position 7.   I tried select and drag, ...
  • Alex
  • Spotify Legend
  • 391 Views
  • 2 replies
  • 2 likes
  • 391 Views
  • 2 replies
  • 2 likes

Change custom playlist sort order other than drag 'n' drop?

I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, I have to drag it to the title column for the playl...

  • Music Fan
  • I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, ...
  • TheJanzap
  • Music Fan
  • 1216 Views
  • 2 replies
  • 2 likes
  • custom order
    sorting order
    Sorting Playlists
  • 1216 Views
  • 2 replies
  • 2 likes

How do I find specific tracks in a Playlist

PremiumWindows 10 What has happened to the filter feature in the new desktop version?It's there on the phone, but not as far as I can see on desktop.So if I have a playlist with 2000 songs and I want to find a specific song, how do I go about it. Am ...

  • Roadie
  • Premium Windows 10   What has happened to the filter feature in the new desktop version? It's there on the phone,  but not as far as I can see on desktop. So if I have a playlist with ...
  • MarkWilliams123
  • Roadie
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] cant sort by recent date added on new may spotify desktop update

Problem: you cant sort by recent date added, the oldest songs added are now topbefore you could choose between oldest and most recent added songs please fix this, it was in the version before this may one took screenshothttp://piclair.com/u8nli

  • Casual Listener
  •   Problem: you cant sort by recent date added, the oldest songs added are now top before you could choose between oldest and most recent added songs   please fix this, it was in the ver...
  • Eni
  • Moderator
  • 586 Views
  • 4 replies
  • 8 likes
  • Desktop
    Playlists
  • 586 Views
  • 4 replies
  • 8 likes

Superuser Contribution Spotify Closes After 1-2 Songs.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have had Spotify for a long time and it has worked near perfectly but a couple of days ago I upgraded to premium and then after about one to two songs my Spotify will rando...

  • Casual Listener
  •   Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I have had Spotify for a long time and it has worked near perfectly but a couple of days a...
  • mh901
  • Visitor
  • 544 Views
  • 6 replies
  • 0 likes
  • 544 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop queue 50 track limit

I used to be able to see more then 50 tracks in my queue, now anything queued up after 50 is just invisible, i cant manage it. this essential creates a 50 track limit on creativity for crafting a playlist or setting a vibe. I've been paying for spoti...

  • Regular
  • I used to be able to see more then 50 tracks in my queue, now anything queued up after 50 is just invisible, i cant manage it. this essential creates a 50 track limit on creativity for crafting a pla...
  • Alex
  • Spotify Legend
  • 915 Views
  • 1 replies
  • 1 likes
  • bug
    Desktop
    Feature
    limit
    queue
    Win10
    Windows
  • 915 Views
  • 1 replies
  • 1 likes

Superuser Contribution Video player enhancements

PlanPremiumCountryUSDeviceLenovo LaptopOperating SystemWindows 10My Question or IssueIs it possible to implement a medium video player size? I know there is full screen, but I don't often want full screen and the default size is a bit too small for m...

  • Regular
  •   Plan Premium Country US Device Lenovo Laptop Operating System Windows 10 My Question or Issue Is it possible to implement a medium video player size? I know there is full screen, but...
  • Waylen
  • Casual Listener
  • 3735 Views
  • 16 replies
  • 29 likes
  • Interface
    video
  • 3735 Views
  • 16 replies
  • 29 likes

Superuser Contribution Why is my Username a number?

Hello, On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username? How can two devices be showing a different username even though their logged into the sa...

  • Newbie
  • Hello,   On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username?   How can two devices...
  • Ver
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Play a song with cmd in a specific time

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or Issue Hi,i tell you my situation. Before updating the spotify desktop application, I used a code in cmd to open spotify and it would automatically play a song of my choice a...

  • Visitor
  • Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue   Hi,i tell you my situation.   Before updating the spotify desktop applicati...
  • 825 Views
  • 0 replies
  • 0 likes
  • cmd
    excecute
    Win
    Window
    Windows 10
  • 825 Views
  • 0 replies
  • 0 likes

Superuser Contribution Media keys no longer work

PlanPremiumCountryNetherlands DeviceWindows systems including: self-built and Surface Pro 7Operating SystemWindows 10 20H2 (both devices) My Question or IssueMedia keys DO NOT work. I am not able to go forward, backward or play/pause a song. At first...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Windows systems including: self-built and Surface Pro 7 Operating System Windows 10 20H2 (both devices)   My Question or Issue Media k...
  • Jeremy
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • [Windows]
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not view podcast video at reasonable size without going fullscreen

PlanPremiumCountryCzechiaDevicePCOperating SystemWindows 10 My Question or IssueI do not understand why the Spotify podcasting experience has to continue to be so insanely shitty even almost a year after JRE podcast has been taken hostage by Spotify....

  • Music Fan
  •   Plan Premium Country Czechia Device PC Operating System Windows 10   My Question or Issue I do not understand why the Spotify podcasting experience has to continue to be so ins...
  • Mihail
  • Spotify Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing after seconds due to advertising domain requirements on premium account

Hi!PlanPremiumCountryUKDeviceWindows 10 custom build My Question or IssueEvery few songs, spotify just stops when I'm at work and behind a corporate firewall (of which I'm an admin). At home it's absolutely fine on the same device.None of the main su...

  • Casual Listener
  • Hi! Plan Premium Country UK Device Windows 10 custom build   My Question or Issue Every few songs, spotify just stops when I'm at work and behind a corporate firewall (of which I'm ...
  • Ver
  • Spotify Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution The bugs never end.

I have suffered from what would easily be nearing a hundred unique bugs, in the last few years alone. I've had them across devices; from broken functionality to critical bugs, bad design and busted installations, and even a hacked account. Some plagu...

  • Roadie
  • I have suffered from what would easily be nearing a hundred unique bugs, in the last few years alone. I've had them across devices; from broken functionality to critical bugs, bad design and busted i...
  • Jeremy
  • Spotify Legend
  • 1590 Views
  • 16 replies
  • 0 likes
  • 1590 Views
  • 16 replies
  • 0 likes

Superuser Contribution Web Player stopped working

PlanFree/remiumCountry DeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueMy Spotify stopped working. The web player receives this error, "Enable secure playback in your browser". I use Firefox as my default browser, and I have chec...

  • Casual Listener
  • Plan Free/ remium Country     Device Desktop Computer Operating System Windows 10   My Question or Issue My Spotify stopped working.  The web player receives this erro...
  • Mihail
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Superuser Contribution Let me **bleep** suggestions from the app

PlanPremiumCountryUS DeviceWindows PCOperating SystemWindows 10 My Question or IssueI have been presented with a suggested podcast that contains a word that isn't allowed on this forum in the title. This word is not safe for work, and isn't acceptabl...

  • Music Fan
  • Plan Premium Country US   Device Windows PC Operating System Windows 10   My Question or Issue I have been presented with a suggested podcast that contains a word that isn't allo...
  • Jeremy
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs based on playlist missing

PlanFreeCountryTurkeyDeviceLenovo G710 LaptopOperating SystemWindows 10My Question or IssueThe recommended songs bar at the bottom of my playlist has disappeared, but is still present on all my other playlists. I uninstalled & re-installed the app on...

  • Newbie
  • Plan Free Country Turkey Device Lenovo G710 Laptop Operating System Windows 10 My Question or Issue The recommended songs bar at the bottom of my playlist has disappeared, but is still prese...
  • Novy
  • Moderator
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes