Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hello.I must say that I dont like the new desktop version at all. I used to like the desktop version because I could acess the tracks of the artist directly on his page, allowing me to listen album after album automatically. The way that works now ma...
Hello. I must say that I dont like the new desktop version at all. I used to like the desktop version because I could acess the tracks of the artist directly on his page, allowing me to listen a...
Moderator
287 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceRazer Black Pro '17 2017Operating SystemWindows 10 My Question or IssueI love the new UI update, but the mouse shortcut buttons for forward and back on my OG model wired Logitech G502 Hero no longer work in the Spotify app....
Plan Premium Country USA Device Razer Black Pro '17 2017 Operating System Windows 10 My Question or Issue I love the new UI update, but the mouse shortcut buttons for forward and bac...
Moderator
450 Views
1 replies
1 likes
Hi There used to be an 'about' where you can find information about the musician/band. Am I missing something or was that removed?thanksclem
Hi There used to be an 'about' where you can find information about the musician/band. Am I missing something or was that removed? thanks clem
Spotify Legend
468 Views
3 replies
0 likes
CountryUKDeviceDevice AgnosticOperating SystemWindows, Linux My Question or IssueWhen using cloudflare DNS (1.1.1.1) playback stops and starts randomly (about every 10-50 seconds) with the message "Can't play the current song."This issue only affects...
Country UK Device Device Agnostic Operating System Windows, Linux My Question or Issue When using cloudflare DNS (1.1.1.1) playback stops and starts randomly (about every 10-50 seconds...
Newbie
4480 Views
5 replies
9 likes
PlanPremiumCountryCzech RepublicDeviceLenovo Ideapad laptopOperating SystemWindows 10 My Question or IssueMy Friend Activity's been bugging for a while now. At first, it wasn't showing most of the people I follow, so I gave it some time and most peop...
Plan Premium Country Czech Republic Device Lenovo Ideapad laptop Operating System Windows 10 My Question or Issue My Friend Activity's been bugging for a while now. At first, it wasn...
Spotify Legend
1601 Views
3 replies
1 likes
PlanPremiumCountryGermanyDevicesOnePlus 8 Pro & Desktop PCOperating SystemAndroid 11 (latest Update on March 1st) & Windows 10 2004 My Question or IssueWhen Playing songs on my Desktop PC via Spotify, my phone either shows the wrong song playing and ...
Plan Premium Country Germany Devices OnePlus 8 Pro & Desktop PC Operating System Android 11 (latest Update on March 1st) & Windows 10 2004 My Question or Issue When Playing...
Visitor
3330 Views
8 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My IssueThe top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mode, but when I put it to full screen, it's the top couple of inches that...
Plan Premium Country United States Operating System Windows 10 My Issue The top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mo...
Spotify Legend
523 Views
1 replies
0 likes
When I copy a song, open a playlist, and click a song in the playlist to paste the song below it, the song is automatically pasted at the bottom of the playlist. I want the song to go to where I selected but it doesn't anymore. I used to be able to d...
When I copy a song, open a playlist, and click a song in the playlist to paste the song below it, the song is automatically pasted at the bottom of the playlist. I want the song to go to where I sele...
Music Fan
791 Views
2 replies
1 likes
Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps.If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quality be the one from the web app or the desktop app?
Sadly, Spotify on the web tops at 256kbps, but in the desktop app it can do 320kbps. If I control everything in the web app, but I make it so it reproduces in the desktop app, will the bitrate quali...
Not applicable
581 Views
1 replies
0 likes
PlanFree/PremiumCountryMexicoDeviceDELL Operating SystemWindows 10 My Question or IssueWhen I start Spotify I do not visualize left bar complete (no one playlist is displayed) , but still can see them when I click on Your Library. But when I click an...
Plan Free/Premium Country Mexico Device DELL Operating System Windows 10 My Question or Issue When I start Spotify I do not visualize left bar complete (no one playlist is disp...
Spotify Legend
818 Views
5 replies
1 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify recently updated and now the "Local Files" folder has disappeared. The "Show Local Files" preference is enabled, but there is no folder with the local files show...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue Spotify recently updated and now the "Local Files" folder has disappeared. The "Show Lo...
Music Fan
603 Views
1 replies
0 likes
PlanPremiumOperating SystemWindows 10,web playerMy Question or IssueThe new web player has removed the Settings menu and it now appears there is no way to control the Explicit content option. How do I do this now?
Plan Premium Operating System Windows 10,web player My Question or Issue The new web player has removed the Settings menu and it now appears there is no way to control the Explicit content optio...
Newbie
4893 Views
12 replies
0 likes
PlanPremiumCountryUSADevice/Operating SystemWindows 10 Desktop My Question or IssueIs there an option to revert the UI to how it before the current update? The desktop app now looks the same as the webplayer. I can no longer scroll through all of an ...
Plan Premium Country USA Device/Operating System Windows 10 Desktop My Question or Issue Is there an option to revert the UI to how it before the current update? The desktop app now lo...
Casual Listener
7391 Views
8 replies
27 likes
PlanPremiumCountryU.S.DeviceDesktopOperating SystemWindows 10, Website Download (not from microsoft store) My Question or IssueThe new Spotify update for desktop started rolling out almost a month ago and even after uninstalling/reinstalling, i have ...
Plan Premium Country U.S. Device Desktop Operating System Windows 10, Website Download (not from microsoft store) My Question or Issue The new Spotify update for desktop started roll...
Spotify Star
772 Views
1 replies
1 likes
Operating SystemWindows 10 Ever since the recent update on the Desktop App there's been this constant bug where changes made to playlists across different platforms will not register properly on the Desktop App. For example I will re-order a bunch of...
Operating System Windows 10 Ever since the recent update on the Desktop App there's been this constant bug where changes made to playlists across different platforms will not register prope...
Regular
804 Views
2 replies
6 likes
PlanFree/PremiumCountryRussiaDeviceGL63 8RCSWindows 10, 64 Same as https://community.spotify.com/t5/Desktop-Windows/Spotify-just-stops-playing/m-p/4659763Spotify application stops songs or sometimes randomly skips a lot of them (Don't really know how...
Plan Free/Premium Country Russia Device GL63 8RCS Windows 10, 64 Same as https://community.spotify.com/t5/Desktop-Windows/Spotify-just-stops-playing/m-p/4659763 Spotify applicati...
841 Views
0 replies
1 likes
DevicePCOperating SystemWindows 10 My Question or IssueWhen in fullscreen, the seek bar (or the progress bar, whatever you want to call it) doesn't show time accurately at all once going into fullscreen - when there is a song change DURING fullscreen...
Device PC Operating System Windows 10 My Question or Issue When in fullscreen, the seek bar (or the progress bar, whatever you want to call it) doesn't show time accurately at all once g...
Moderator
873 Views
3 replies
4 likes
PlanPremiumCountryThe NetherlandsDeviceThis problem occurs on a PCOperating SystemWindows 10 My Question or IssueSpotify is very slow. It takes a very long time in order for Spotify to be opened. Yesterday, I opened Spotify directly after my PC was o...
Plan Premium Country The Netherlands Device This problem occurs on a PC Operating System Windows 10 My Question or Issue Spotify is very slow. It takes a very long time in or...
Composer
525 Views
3 replies
0 likes
PlanPremiumCountryUnited States DeviceHP Pavilion x360 Touchscreen 2-in-1Operating SystemWindows 10 My Question or IssueIt seems as though after the last forced Windows 10 update, my Spotify app has been having a slight issue. When I first open the a...
Plan Premium Country United States Device HP Pavilion x360 Touchscreen 2-in-1 Operating System Windows 10 My Question or Issue It seems as though after the last forced Windows ...
Spotify Legend
1619 Views
1 replies
1 likes
I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that are of equivalent length will be shown in the playlist in...
I'm not certain as to whether this problem existed in the previous UI but I am currently using the most recent version of Spotify on Windows 10. When sorting a playlist by duration, songs that...
Spotify Legend
620 Views
1 replies
0 likes
