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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Black Screen issue

My issue is when im playing games on PC i try to pause my music using the buttons on my keyboard when i change songs/pause i get a black screen for a few seconds sure its not unbearable but if theres a way to stop this some help would be appreciated ...

  • Casual Listener
  • My issue is when im playing games on PC i try to pause my music using the buttons on my keyboard when i change songs/pause i get a black screen for a few seconds sure its not unbearable but if theres...
  • 188 Views
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  • 188 Views
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Superuser Contribution Icon display

PlanFree/PremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)windows vlaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I change the display format for my Recently Played music icons? it's d...

  • Casual Listener
  • Plan Free/Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) windows vlaptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Sue888
  • Casual Listener
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
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Spotify connect through PC only works when initiated on phone

PlanPremiumDeviceEssential Phone / Windows PCOperating SystemWindows 10 My Question or IssueWhen trying to play music on my speaker through spotify connect on my PC. I cannot find any devices. But when i open spotify on my phone and click devices, i ...

  • Visitor
  • Plan Premium Device Essential Phone / Windows PC Operating System Windows 10   My Question or Issue When trying to play music on my speaker through spotify connect on my PC. I cannot fin...
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  • Android
    Connect
    essential
    PC
    Premium
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Superuser Contribution Can't click on Artist name unless I go into album

So when I'm using Spotify on my windows 10 desktop and I'm on the Spotify homepage, where the albums are shown in recently played and you're favourite albums etc. I can click on the album picture and album name, but can't click on the artist name und...

  • Newbie
  • So when I'm using Spotify on my windows 10 desktop and I'm on the Spotify homepage, where the albums are shown in recently played and you're favourite albums etc. I can click on the album picture and...
  • Mario
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
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Recently Played Songs on the Home Page won't Update

PlanFamily PremiumCountryCanadaDeviceRazer BladeOperating SystemWindows 10 My Question or IssueMy Recently Played on my home page on the desktop app won't update. It only occurs on the desktop app on both the spotify download and the Microsoft Store ...

  • Visitor
  •   Plan Family Premium Country Canada Device Razer Blade Operating System Windows 10   My Question or Issue My Recently Played on my home page on the desktop app won't update. It ...
  • Skatehead
  • Visitor
  • 306 Views
  • 1 replies
  • 0 likes
  • bug
    Glitch
    Home
    Recently Played
    Recently Played Stuck
    stuck
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! How to stop duplicates in the que, for shuffled playlists

PlanPremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueWhen I shuffle a playlist it creates a lot of duplicates in the que, how can...

  • Regular
  • Plan Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue ...
  • John1664
  • Regular
  • 822 Views
  • 5 replies
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  • 822 Views
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Solved!! PC wont play spotify

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueSpotify refuses to play anything when i use my PC, whether it is the app or the web player, it will keep skipping through a playlist showing a blue error message saying...

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Spotify refuses to play anything when i use my PC, whether it is the app or the web player, ...
  • DangerousDanish
  • Casual Listener
  • 442 Views
  • 1 replies
  • 0 likes
  • no music
    no playback
    PC
  • 442 Views
  • 1 replies
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Superuser Contribution Spotify won't play on PC desktop app

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueWhenever I open Spotify normally, and try to play any song, it will instantly skip to the next one, not actually playing anything. It skips all Spotify songs and only pla...

  • Casual Listener
  • Plan Premium Country England Device PC Operating System Windows 10   My Question or Issue Whenever I open Spotify normally, and try to play any song, it will instantly skip to the next...
  • Burrandino92
  • Newbie
  • 4046 Views
  • 3 replies
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  • 4046 Views
  • 3 replies
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Spotify won't go online

Spotify desktop went offline this morning, my internet is working properly but I'm not able to open https://www.spotify.com/ .I have the same problem on my phone as well, using a proxy on desktop version has fixed the issue but now everything is slow...

  • Casual Listener
  • Spotify desktop went offline this morning, my internet is working properly but I'm not able to open https://www.spotify.com/ .I have the same problem on my phone as well, using a proxy on deskto...
  • bioxvirus
  • Visitor
  • 2748 Views
  • 3 replies
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  • 2748 Views
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Solved!! How to view amount of streams on Spotify

My Question or IssueHow can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular songs and its streams but now.. its a little different. So can someone help?

  • Visitor
  •         My Question or Issue How can I check how many streams a song has as of June 2020? It used to be where you go on the artists profile and it would show most popular son...
  • MartinStoichkov
  • Community Legend
  • 52044 Views
  • 1 replies
  • 1 likes
  • 52044 Views
  • 1 replies
  • 1 likes

Windows 10 works EXCEPT for local device (This Computer)

-Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020) *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem. The spotify windows10 app detects and can play on all of my various Alexa & MusicCas...

  • Visitor
  • -Premium plan, United States, Spotify on Windows 10 w/latest updates(07/06/2020)     *Weirdest* issue that I mistook for a generic "spotify thinks it's offline" problem.  The spotify ...
  • 187 Views
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  • 187 Views
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No playing any song

PlanPremiumCountrySpainDevicepcOperating SystemWindows 10 My Question or IssueSometimes I use my laptop with a Traktor Kontrol S2 as a external sound card to play thing through the speakers and all works perfectly except Spotify App. It seems that wh...

  • Casual Listener
  • Plan Premium Country Spain Device pc Operating System Windows 10   My Question or Issue Sometimes I use my laptop with a Traktor Kontrol S2 as a external sound card to play thing throu...
  • SFilter
  • Newbie
  • 383 Views
  • 2 replies
  • 1 likes
  • 383 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Huge Album Icons

I have been a Spotify customer since 2011 and the recent updates to the desktop app have me at the end of my wits. When I maximize the desktop app the album icons become so large that it is unusable and I have to resize the window. This started happe...

  • Casual Listener
  • I have been a Spotify customer since 2011 and the recent updates to the desktop app have me at the end of my wits. When I maximize the desktop app the album icons become so large that it is unusable ...
  • Mario
  • Spotify Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
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Superuser Contribution Spotify Process Memory leak Windows 10 desktop

PlanPremiumCountryFranceDevice Desktop PC (Intel i7 3.70GHz / 16 Go Corsair RAM / MSI Z370 Gaming Pro Motherboard / MSI Geforce GTX 1060 6 Gb)Operating SystemWindows 10 Pro 64-bit v. 1903 My Question or IssueHello, I have a huge memory problem on Spo...

  • Casual Listener
  • Plan Premium Country France Device  Desktop PC (Intel i7 3.70GHz / 16 Go Corsair RAM / MSI Z370 Gaming Pro Motherboard / MSI Geforce GTX 1060 6 Gb) Operating System Windows 10 Pro 64-bit ...
  • herby_05
  • Casual Listener
  • 1233 Views
  • 3 replies
  • 3 likes
  • 1233 Views
  • 3 replies
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Superuser Contribution Windows 10 - Skips many songs only on PC

PlanPremiumCountryUSADevicePCOperating SystemWindows 10Version1.1.7.13766.gf9dc3904 My Question or IssueStarting about a week ago my spotify app on Windows 10 has started skipping songs and giving the standard "Spotify can't play..." error. It is alw...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Version 1.1.7.13766.gf9dc3904   My Question or Issue Starting about a week ago my spotify app on Windows 10 has started...
  • GodZefir
  • Visitor
  • 2257 Views
  • 12 replies
  • 0 likes
  • 2257 Views
  • 12 replies
  • 0 likes

Genre Radio Stations (Rock, Decades, Etc).

PlanPremiumCountryUSA Operating SystemAndroid Oreo, Windows 10) What happend to the Genre Radio Stations like the decades and rock? They still show up in my stations because I follow them, but are they going away totally? Is there going to be some ki...

  • Regular
  • Plan Premium Country USA   Operating System Android Oreo, Windows 10)   What happend to the Genre Radio Stations like the decades and rock?  They still show up in my stati...
  • kidyahoo
  • Visitor
  • 1583 Views
  • 2 replies
  • 2 likes
  • 1583 Views
  • 2 replies
  • 2 likes

Cannot Connect to Internet, Error code 4,

PlanFreeCountryUSADeviceWindows 10 Desktop, Latest Update, checked 7/5/2020. Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today. My Question or IssueI cannot connect to the internet; error code: 4. A...

  • Visitor
  • Plan Free Country USA Device Windows 10 Desktop, Latest Update, checked 7/5/2020.  Spotify Desktop/ or Windows 10 App, same issue. Both uninstalled, and reinstalled and attempted today.&nb...
  • 286 Views
  • 0 replies
  • 2 likes
  • Desktop
    Error
    No Internet
    Troubleshooting
    Windows 10
  • 286 Views
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Unable to download playlists (Waiting for connection...)

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting for connection..." and nothing happens. I've performed a clean re-install...

  • Casual Listener
  • Plan Premium Device Desktop Operating System Windows 10   My Question or Issue I am unable to download any music on my Windows 10 device. Whenever I try to do it, it just says "Waiting f...
  • gryfon1997
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Desktop
    Download
    Help
    issue
  • 288 Views
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Solved!!Superuser Contribution Skipping through tracks on Desktop App

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly skips through tracks without playing them.All other audio works on the PC - includ...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue The Spotify desktop app *has* been working fine up until maybe a week ago. It now constantly skips ...
  • eltwinne89
  • Regular
  • 607 Views
  • 10 replies
  • 0 likes
  • Desktop
    PC
    skip
    skipping track
    track
  • 607 Views
  • 10 replies
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Podcast not adding to library Is this a premium/listening issue or am I doing something wrong?

Plan: FreeCountry: AustraliaDevice: PCVersion: Windows 10 I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it appears in my library podcasts fine. The second one same producer ho...

  • Visitor
  • Plan: Free Country: Australia Device: PC Version: Windows 10   I'm currently looking at spotify as a podcast platform as I'm listening to a few. The first one I selected following and it ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
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Env: prod