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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 133718 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Recently Played not updating

PlanPremiumCountry Device(iPhone 7 Plus, Windows 10) My Question or Issue My recently played (under the home tab) is not updating on any of my devices. I have logged out on all devices and it is still not updating. It shows playlists that I played mo...

  • Casual Listener
  •   Plan Premium Country   Device (iPhone 7 Plus, Windows 10)     My Question or Issue   My recently played (under the home tab) is not updating on any of my devices...
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  • 140 Views
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Superuser Contribution (Desktop) Spotify app on Windows 10 wont play any songs and keeps skipping through the playlist

PlanPremium Operating SystemWindows 10 My Question or IssueI am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninstalled/reinstalled multiple times) wont play any songs, it will constantly s...

  • Visitor
  • Plan Premium   Operating System Windows 10   My Question or Issue I am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninst...
  • TaTHEj
  • Composer
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Track volume is too low to hear now, same track was fine last night

PlanPremiumCountryFinlandDeviceLenovo laptop + iPhone 6S+Operating SystemWindows 10, iOS 13.4 My Question or IssueI was listening to a podcast track last night and the volume was normal. Today I resumed playing the track and the volume was really low...

  • Casual Listener
  • Plan Premium Country Finland Device Lenovo laptop + iPhone 6S+ Operating System Windows 10, iOS 13.4   My Question or Issue I was listening to a podcast track last night and the volume...
  • kimwhittington
  • Visitor
  • 159 Views
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  • 159 Views
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Volume goes up and down

PlanPremium DevicePCOperating SystemWindows 10 and Ubuntu, 64 bits My Question or IssueVolume goes up and down, no matter the normalization or hardware acceleration settings.This problem is really old it is really time to fix this annoying thing!

  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10 and Ubuntu, 64 bits   My Question or Issue Volume goes up and down, no matter the normalization or hardware acceleration sett...
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  • 99 Views
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Superuser Contribution Cant login to account

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI just downloaded Spotify on my pc, and whenever I try to login it says "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you...

  • Visitor
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue I just downloaded Spotify on my pc, and whenever I try to login it says "A firewall may be block...
  • Alex
  • Moderator
  • 30958 Views
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  • 30958 Views
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Don't play this song anymore

PlanPremiumCountryUSADevicePCOperating SystemWindowsMy Question or IssueI'd like to select the option to stop a certain song from being played on my account, but I don't see the option in the drop down menu. I swear, I used to have this option and I ...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows My Question or Issue I'd like to select the option to stop a certain song from being played on my account, but I don't see the o...
  • Emilia_8
  • Spotify Star
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
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Solved!!Superuser Contribution Friends Feed shows previous song

The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me listening to a song I have skipped for the duration ...

  • Regular
  • The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me l...
  • nlal43
  • Regular
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  • All Platforms
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Spotify missing files

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 Pro My Question or IssueWhen I try to play music on Spotify for desktop, spotify doesn't play and instead tells me "Spotify can't play this right now, if you have the file on your computer yo...

  • Visitor
  • Plan Premium Country Norway Device PC Operating System Windows 10 Pro   My Question or Issue When I try to play music on Spotify for desktop, spotify doesn't play and instead tells me ...
  • Emilia_8
  • Spotify Star
  • 1737 Views
  • 1 replies
  • 0 likes
  • 1737 Views
  • 1 replies
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Automatic Queue

PlanFreeCountryUSDeviceSurface ProOperating SystemWindows 10 My Question or Issue I know that changes have been made to Spotify Free in the last year, but I've been having a hard time finding out exactly what changed and why. I am in the middle of a ...

  • Visitor
  • Plan Free Country US Device Surface Pro Operating System Windows 10   My Question or Issue   I know that changes have been made to Spotify Free in the last year, but I've been ha...
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Solved!! A song that won't play

I'm using free Spotify on a Windows laptop. And i live in Turkey. So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the song. It's the first song of the playlist. It's name is written...

  • Casual Listener
  • I'm using free Spotify on a Windows laptop. And i live in Turkey.   So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the son...
  • LazOyuncu61
  • Casual Listener
  • 211 Views
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  • 211 Views
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Crossfade Issue

PlanPremiumCountry CanadaDeviceOmen Gaming LaptopOperating SystemWindows 10My Question or IssueI have crossfade enabled and Automix off. There is only a crossfade on my songs whenever I queue them. When they're just playing normally in a playlist, it...

  • Casual Listener
  •   Plan Premium Country  Canada Device Omen Gaming Laptop Operating System Windows 10 My Question or Issue I have crossfade enabled and Automix off. There is only a crossfade on my...
  • 173 Views
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  • Crossfade
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Spotify crashing after screen timeout

Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I reinstalled windows but then I don't think windows is ...

  • Not applicable
  • Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I rei...
  • OneByBoo
  • Community Legend
  • 210 Views
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  • 210 Views
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Superuser Contribution Spotify constantly skipping songs

Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would it reinstall etc. Spotify works fine when set to my...

  • Visitor
  • Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would ...
  • Ivan
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
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windows show same song when different song is playing

PlanFree/PremiumCountrycanadaDevicecomputerOperating System Windows 10 My Question or Issueplaying spotify on the google home and then control it from the computer. it shows same song that was playing when i opened it and plays a different song. i re...

  • Visitor
  • Plan Free/Premium Country canada Device computer Operating System  Windows 10   My Question or Issue playing spotify on the google home and then control it from the computer. it s...
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  • 156 Views
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Sound stops when volume is too low

PlanPremiumCountryThe NetherlandsDevice PCOperating SystemWindows 10 My Question or IssueWhen my volume is quite low, it seems like spotify doesn't recognize the sound at all. It just stops playing the sound, for example in some low volume parts of s...

  • Newbie
  •   Plan Premium Country The Netherlands Device  PC Operating System Windows 10   My Question or Issue When my volume is quite low, it seems like spotify doesn't recognize the...
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  • 138 Views
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Solved!! [Desktop] Album art disappared from the playing track and doesn't want to show again

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueFirst the album art was blank on desktop when playing a track, and would only show when you minimized it. Now the little arrow is gone and the album art won't show at all....

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue First the album art was blank on desktop when playing a track, and would only show when you min...
  • fantasypark
  • Regular
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  • 297 Views
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Superuser Contribution Random device does not disconnect from my Spotify account after logging off ALL

So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after that I made "log off all" so all devices would log ou...

  • Regular
  • So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after th...
  • Ivan
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
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Superuser Contribution Can't rearrange songs through playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsually I have no problems like this but I'm trying to move songs around my playlist but now ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Usually...
  • Elena
  • Moderator
  • 462 Views
  • 3 replies
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  • 462 Views
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Superuser Contribution Spotify forgets album after closing app

PlanPremiumCountryNetherlandsDeviceLaptopOperating SystemWindows 10 My Question or IssueWhenever I am listening to an album and close the app, if I open it again, Spotify has cleared the queue of the remaining album songs. It still remembers where it...

  • Casual Listener
  • Plan Premium Country Netherlands Device Laptop Operating System Windows 10   My Question or Issue Whenever I am listening to an album and close the app, if I open it again, Spotify has...
  • sdkjasdjkfs
  • Casual Listener
  • 184 Views
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  • 184 Views
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Superuser Contribution Fix volume for commercials!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Blackkatt
  • Casual Listener
  • 191 Views
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  • 191 Views
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