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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134359 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134359 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50981 Views
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  • 32 likes
  • Windows
  • 50981 Views
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  • 32 likes

Superuser Contribution Spotify muting and playing different songs randomly

PlanPremiumCountryUruguayDeviceDesktopOperating SystemWindows 10 My Question or IssueWith no reason apparently(Tested even without touching anything in the PC), while reproducing any song, Spotify mutes the song and in some more rare cases not only t...

  • Casual Listener
  • Plan Premium Country Uruguay Device Desktop Operating System Windows 10   My Question or Issue With no reason apparently(Tested even without touching anything in the PC), while reprodu...
  • Ivan
  • Spotify Legend
  • 1562 Views
  • 10 replies
  • 1 likes
  • mute
    muting
    random
    unusable
  • 1562 Views
  • 10 replies
  • 1 likes

Using Spotify Desktop app causes my PC to crash with Kernel 41 Error

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSo, since Spotify update from beginning of the March using Spotify Desktop app causes my PC to crash with Kernel 41 Error. It happens only when I use Spotify, I checked th...

  • Regular
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue So, since Spotify update from beginning of the March using Spotify Desktop app causes my P...
  • Dzemik55
  • Regular
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
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En Spotify Connect me aparecen dispositivos que no tengo y no me aparecen los que tengo

Hola a todos,Desde hace un tiempo, quizás cerca de un año ya, con la app Spotify para Windows no me aparece ninguno de los dos altavoces que tengo Sonos (Play 5 gen 2 i Move). Y aun mas extraño es que me aparece un Amazon FireTV Stick cuando yo no te...

  • Newbie
  • Hola a todos, Desde hace un tiempo, quizás cerca de un año ya, con la app Spotify para Windows no me aparece ninguno de los dos altavoces que tengo Sonos (Play 5 gen 2 i Move). Y aun mas extraño e...
  • 384 Views
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  • 384 Views
  • 0 replies
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Superuser Contribution Emojis don't have colour on desktop app

Yesterday, when adding emojis to playlist names on the desktop app, I'm almost certain they were displaying in colour. Returning to them today, they are only displaying in black and white. What can I do to restore them to colour again? This does not ...

  • Casual Listener
  • Yesterday, when adding emojis to playlist names on the desktop app, I'm almost certain they were displaying in colour.   Returning to them today, they are only displaying in black and white. W...
  • Ivan
  • Spotify Legend
  • 702 Views
  • 3 replies
  • 2 likes
  • 702 Views
  • 3 replies
  • 2 likes

The new search function is terrible

Don't have much more to say. The drop down style search of the previous versions was much much better. Bringing you to a whole different page is ridiculous.

  • Casual Listener
  • Don't have much more to say. The drop down style search of the previous versions was much much better. Bringing you to a whole different page is ridiculous. 
  • hekemon
  • Music Fan
  • 1634 Views
  • 7 replies
  • 15 likes
  • Windows
  • 1634 Views
  • 7 replies
  • 15 likes

Solved!!Superuser Contribution Adding songs to my playlist

Hey! How do I add songs to my playlist, without having to leave my playlist page to go to each artist or band page? On android version of Spotify, I just go to my playlist and it say's add songs, or is this not available on desktop version?

  • Casual Listener
  • Hey!   How do I add songs to my playlist, without having to leave my playlist page to go to each artist or band page? On android version of Spotify, I just go to my playlist and it say's...
  • Linkin_Park98
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pantalla de inicio

¿Qué ha sucedido con la pantalla de inicio? Ahora solo se puede ir a las opciones "explorar" y "radio", la opción de "inicio" donde aparecían las reproducciones recientes y las sugerencias de spotify ya no está disponible.

  • Newbie
  •    ¿Qué ha sucedido con la pantalla de inicio? Ahora solo se puede ir a las opciones "explorar" y "radio", la opción de "inicio" donde aparecían las reproducciones recientes y las sugerenc...
  • BetoJp
  • Visitor
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Solved!! Unable to remove "greyed out" song from Liked Songs

PlanFreeCountryUSDeviceSurface ProOperating SystemWindows 10My Question or IssueThere are number of songs that are greyed out in my "Like Songs" list. I'm unable to un-like or remove the songs from the list. They also don't play. The Web Player, IOS,...

  • Casual Listener
  • Plan Free Country US Device Surface Pro Operating System Windows 10 My Question or Issue There are number of songs that are greyed out in my "Like Songs" list.  I'm unable to un-like or...
  • Emilia_8
  • Spotify Star
  • 1148 Views
  • 3 replies
  • 0 likes
  • liked songs
  • 1148 Views
  • 3 replies
  • 0 likes

Auto-downloading on Windows - slowing down computer

PlanPremium FamilyCountryUSADeviceLenovo laptopOperating SystemWindows 10 My Question or IssueWhen I open the Spotify app on my PC, I get a message on the left-hand pane that says "Downloading song X of X". My computer runs extremely slow while it's ...

  • Visitor
  • Plan Premium Family Country USA Device Lenovo laptop Operating System Windows 10   My Question or Issue When I open the Spotify app on my PC, I get a message on the left-hand pane that...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

No sound with Jabra Link 360

PlanPremiumCountryUSDeviceLenovo ThinkpadOperating SystemWindows 10 My Question or IssueI use Jabra wireless headset with Jabra Link USB. I hear audio from internet, iTunes, phone calls, etc. Not Spotify. Do I have a setting issue?

  • Newbie
  •   Plan Premium Country US Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue I use Jabra wireless headset with Jabra Link USB. I hear audio from internet, ...
  • Blunderpup
  • Newbie
  • 1278 Views
  • 2 replies
  • 0 likes
  • 1278 Views
  • 2 replies
  • 0 likes

Default Offline Storage Directory

Seen a lot of this question, but no actual answer.Get this; I downloaded some music, then changed default directory without memorizing the default address, so I cannot find the old downloads to remove them.All I need to know is the DEFAULT address fo...

  • Casual Listener
  • Seen a lot of this question, but no actual answer. Get this; I downloaded some music, then changed default directory without memorizing the default address, so I cannot find the old downloads to rem...
  • 192 Views
  • 0 replies
  • 0 likes
  • Downloaded music storage
  • 192 Views
  • 0 replies
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HELP! I can't download Spotify from the Spotify Installer,

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueYesterday my Spotify worked fine but now suddenly this morning, I couldn't open it so I tried removing but it's still there so I tried to reinstall from the installer but ...

  • Visitor
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Yesterday my Spotify worked fine but now suddenly this morning, I couldn't open it so I tried r...
  • OneByBoo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs pause constantly

PlanPremiumCountryUSADevice(All Devices)Operating System(All OS's have been tested) My Question or IssueSongs pause after 10 seconds on Windows, less on Android and iOS. I've tried everything available on this community and Google. It looks like a ye...

  • Casual Listener
  • Plan Premium Country USA Device (All Devices) Operating System (All OS's have been tested)   My Question or Issue Songs pause after 10 seconds on Windows, less on Android and iOS.&nbsp...
  • Ivan
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 117 then 17

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueSo I have been getting the error 117 and I was searching online and nothing worked so I tried to reinstall and then I keep getting error 17 during the instillation process,...

  • Visitor
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue So I have been getting the error 117 and I was searching online and nothing worked so I tried to...
  • Ivan
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Firewall may be blocking spotify

PlanPremiumCountryUSADevicePcOperating SystemWindows My Question or IssueWhenever I try to log in it says error 30 fire wall may be blocking spotify blah blah Im sure you guys know what it is cause its been posted a million times before. But for me i...

  • Visitor
  •   Plan Premium Country USA Device Pc Operating System Windows   My Question or Issue Whenever I try to log in it says error 30 fire wall may be blocking spotify blah blah Im sure...
  • Ivan
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 1 likes
  • 216 Views
  • 1 replies
  • 1 likes

Preview Songs on Spotify Desktop for Windows?

I'm using Spotify Desktop for Windows (the Win32 program, not the Windows Store App) and I've been wondering if it's possible to preview a song like you can in the Android App. There you can play a about 10 second long preview of a song. Can you do t...

  • Music Fan
  • I'm using Spotify Desktop for Windows (the Win32 program, not the Windows Store App) and I've been wondering if it's possible to preview a song like you can in the Android App. There you can play a a...
  • 666 Views
  • 0 replies
  • 0 likes
  • Desktop
    preview
    Windows
  • 666 Views
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Spotify doesnt allow me to log in

I have a Spotify premium for students, Usually when i log in on my laptop (Windows) it lets me access it. Now, whenever i were to press log in, the app crashes and doesnt let me sign in at all. When i used a different account to sign in, it was able ...

  • Casual Listener
  • I have a Spotify premium for students, Usually when i log in on my laptop (Windows) it lets me access it. Now, whenever i were to press log in, the app crashes and doesnt let me sign in at all. When ...
  • Sa1tykid
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Desktop not showing up on Spotify Connect on phone?

When I go to cast a song from my phone, my other connect capable devices show up (Google Home, Chromecast, etc), but my PC doesn't show up. If I start playing a song on my computer, then it shows up on my phone's connect menu and I can keep controlli...

  • Casual Listener
  • When I go to cast a song from my phone, my other connect capable devices show up (Google Home, Chromecast, etc), but my PC doesn't show up. If I start playing a song on my computer, then it shows up ...
  • Mario
  • Spotify Legend
  • 8306 Views
  • 3 replies
  • 1 likes
  • 8306 Views
  • 3 replies
  • 1 likes

Superuser Contribution When changing device to windows, spotify client starts shuffling song

PlanPremium Operating System(Windows) My Question or IssueIt started a few days ago. I am listening to music on an android device listening to my "Liked Songs", it is not shuffled.Than change it to windows with spotify client, after I changed to spot...

  • Visitor
  • Plan Premium   Operating System (Windows)   My Question or Issue It started a few days ago. I am listening to music on an android device listening to my "Liked Songs", it is not shuf...
  • Ivan
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't Play Downloaded Songs

PlanPremiumCountryIndonesiaDeviceAcer Swift 3 SF314-54G LaptopOperating SystemWindows 10 My Question or IssueI downloaded my playlist and it was just fine. But then I added some new songs to the playlist, Spotify automatically download those songs, b...

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  • Visitor
  • Plan Premium Country Indonesia Device Acer Swift 3 SF314-54G Laptop Operating System Windows 10   My Question or Issue I downloaded my playlist and it was just fine. But then I added s...
  • Ivan
  • Spotify Legend
  • 3849 Views
  • 1 replies
  • 0 likes
  • 3849 Views
  • 1 replies
  • 0 likes

Env: prod