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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1573 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145165 Views

83 replies

27 likes

  • 145165 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129915 Views

294 replies

22 likes

  • 129915 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10964 Views

1 replies

6 likes

  • 10964 Views
  • 1 replies
  • 6 likes

Friend Activity Not Synced Correctly

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueWhile on Discord with a friend who is on my Friend Activity list, we discovered that the Friend Activity List was 1 song behind, as he was listening to his current...

Visitor

Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue While on Discord with a friend who is on my Friend Activity list, we discovered that th...

AdamDamon

Spotify Star

1817 Views

1 replies

1 likes

  • 1817 Views
  • 1 replies
  • 1 likes

Spotify app for Windows 10 (PC) no longer working. Multiple attempts to uninstall and reinstall...

Hello. The Windows app for PC is no longer working after multiple attempts to uninstall/reinstall. Nothing but a black screen once downloaded. Spotify Premium user. Any help would be greatly appreciated.

Music Fan

Hello. The Windows app for PC is no longer working after multiple attempts to uninstall/reinstall. Nothing but a black screen once downloaded. Spotify Premium user. Any help would be greatly apprecia...

Bella_K

Composer

1369 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Random songs at the bottom of my liked songs

As you can see from the below image, when I scroll down to the beginning of my liked songs, there are three songs that do not have a timestamp for when they were added and were not there previously. Does anyone know why this is and how it happened?Pl...

Regular

As you can see from the below image, when I scroll down to the beginning of my liked songs, there are three songs that do not have a timestamp for when they were added and were not there previously. ...

Ver

Spotify Legend

421 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Web app won't open

Whenever I try to open up the web app it tells me there's a serve errorI have already cleared my cache and tried every browser on my computer and an incognito window with no successI cannot download or use the app currently because of some issues on ...

Casual Listener

Whenever I try to open up the web app it tells me there's a serve error I have already cleared my cache and tried every browser on my computer and an incognito window with no success I cannot down...

Ivan

Spotify Legend

425 Views

3 replies

0 likes

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Solved!! Windows Script Host Error

PlanPremiumCountryIndiaDevice(Dell Laptop)Operating System(Windows 10) My Question or IssueWhenever I open the Desktop App, I get hit with an error as shown in the image belowI have tried uninstalling and reinstalling the app multiple times, even uni...

Visitor

Plan Premium Country India Device (Dell Laptop) Operating System (Windows 10)   My Question or Issue Whenever I open the Desktop App, I get hit with an error as shown in the image belo...

Bella_K

Composer

2147 Views

1 replies

0 likes

  • 2147 Views
  • 1 replies
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Superuser Contribution Music Keeps Pausing Every 2-4 Seconds.

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 running spotify thru UWP My Question or IssueMy music keeps pausing every 2-4 seconds. Tried reinstalling logging out, no other devices do this.

Visitor

Plan Premium Country USA Device Desktop Operating System Windows 10 running spotify thru UWP   My Question or Issue My music keeps pausing every 2-4 seconds. Tried reinstalling logging...

Jeremy

Spotify Legend

872 Views

1 replies

1 likes

  • 872 Views
  • 1 replies
  • 1 likes

Superuser Contribution "New Desktop Experience" How to Find Clean Album Version

Last month I received the awful "New Desktop Experience" upgrade. Among the many missing or broken features, I am no longer able to find clean versions of albums. Previous versions of the desktop app you were able to find these by doing the following...

Regular

Last month I received the awful "New Desktop Experience" upgrade.  Among the many missing or broken features, I am no longer able to find clean versions of albums.  Previous versions of the...

Jeremy

Spotify Legend

1328 Views

4 replies

2 likes

  • 1328 Views
  • 4 replies
  • 2 likes

Superuser Contribution Multimedia keys unresponsive in Windows 10

This is more of a bug report I guess, but on Windows 10 (1.1.48.625.g1c87c7f7) until I cycle the "show desktop overlay when using media keys" setting the global keyboard hook (or however they're being handled) isn't working... even with the applicati...

Visitor

This is more of a bug report I guess, but on Windows 10 (1.1.48.625.g1c87c7f7) until I cycle the "show desktop overlay when using media keys" setting the global keyboard hook (or however they're bein...

Ivan

Spotify Legend

383 Views

1 replies

0 likes

Desktop
Other
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Superuser Contribution My spotify is randomly pausing every couple of seconds to every few minutes.

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged into so the only places that I'm currently logged int...

Newbie

I tried uninstalling and reinstalling spotify and it still randomly paused. I also tried using the web browser and it randomly paused there as well. I also disconnected all places that I've logged in...

Alex

Spotify Legend

964 Views

4 replies

1 likes

pausing randomly
Troubleshooting
  • 964 Views
  • 4 replies
  • 1 likes

Superuser Contribution Test topic

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

h1triage

Casual Listener

797 Views

3 replies

1 likes

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  • 1 likes

Superuser Contribution Problème partage musique

PlanPremiumBelgique(Windows 10.) My Question or Issue Bonjour, Quand je tente de partager un morceau de musique via mon application Spotify (Windows 10) sur messenger (facebook), j'ai ceci comme message : You cannot view this application. Please make...

Casual Listener

Plan Premium Belgique (Windows 10.)   My Question or Issue   Bonjour,   Quand je tente de partager un morceau de musique via mon application Spotify (Windows 10) sur messenger...

Mihail

Spotify Legend

3489 Views

4 replies

0 likes

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Solved!!Superuser Contribution Lyrics not working anymore - "Humming is fun"

PlanFreeCountryIndiaDeviceLaptopOperating SystemWindows 10 2004 My Question or IssueThe lyrics from Musixmatch are no longer there, it shows "Humming is fun" message. It used to work before but it no longer works now, please help.

Casual Listener

Plan Free Country India Device Laptop Operating System Windows 10 2004   My Question or Issue The lyrics from Musixmatch are no longer there, it shows "Humming is fun" message. It used...

Jeremy

Spotify Legend

1376 Views

5 replies

0 likes

lyrics
Windows
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  • 5 replies
  • 0 likes

Spotify defaults to Bluetooth Headset profile

PlanPremiumCountryUSADeviceIntel NUCOperating SystemWindows 10My Question or IssueI have a set of bluetooth earbuds which support both headphones and headset profile. I listen to Spotify with the bluetooth headphones profile 90% of the time, but when...

Regular

Plan Premium Country USA Device Intel NUC Operating System Windows 10 My Question or Issue I have a set of bluetooth earbuds which support both headphones and headset profile. I listen to Sp...

344 Views

0 replies

0 likes

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Superuser Contribution Autoplay still plays after turned off

PlanFamily PremiumCountryU.S.A.DeviceAcer LaptopOperating SystemWindows 10 My Question or Issueso after spending 2 days trying to turn off autoplay i finally figured it out but even after i turned it off it still continued to use autoplay

Newbie

Plan Family Premium Country U.S.A. Device Acer Laptop Operating System Windows 10   My Question or Issue so after spending 2 days trying to turn off autoplay i finally figured it out b...

Jeremy

Spotify Legend

884 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Queue

So I don't really know how to ask a question or write on here, but my queue keeps getting deleted lately, on my laptop and on my phone. It is annoying. Anyone know what I can do to solve this problem?

Visitor

So I don't really know how to ask a question or write on here, but my queue keeps getting deleted lately, on my laptop and on my phone. It is annoying. Anyone know what I can do to solve this problem?

Ivan

Spotify Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
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Superuser Contribution Spotify keeps resuming songs after I pause

PlanPremium CountryUK DeviceAlphaSync RTX 3070 Ryzen 7 16GB RAM 1TB HDD 480GB SSD Gaming Desktop PC Operating SystemWindows 10 My Question or IssueHello. My spotify keeps resuming songs after I pause them. It takes about 10-15 seconds and it just sta...

Casual Listener

Plan Premium   Country UK   Device AlphaSync RTX 3070 Ryzen 7 16GB RAM 1TB HDD 480GB SSD Gaming Desktop PC   Operating System Windows 10   My Question or Issue Hello....

Dr_Nyanpasu

Casual Listener

418 Views

2 replies

0 likes

  • 418 Views
  • 2 replies
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Superuser Contribution Warning before adding duplicate songs to a playlist no longer shown

Win 10 1.1.47.684.g136419d9-a Desktop, Premium, Germanyis this a "feature" of the new UI? I need this in order to keep track of what I listened to before. I just switched to premium, but if this is not a bug and this behaviour persist I will cancel m...

Roadie

Win 10 1.1.47.684.g136419d9-a Desktop, Premium, Germany is this a "feature" of the new UI? I need this in order to keep track of what I listened to before. I just switched to premium, but if this is...

ClementMemCX

Casual Listener

2367 Views

15 replies

5 likes

  • 2367 Views
  • 15 replies
  • 5 likes

[Desktop][Playlists] When a song is added to the playlist, indicate it was successfully added

When a song is added to a playlist (for instance, I just dragged a song into a playlist), display some indication the song was added to the play list so I can trust it succeeded and not have to check the playlist myself. Thanks!

Casual Listener

When a song is added to a playlist (for instance, I just dragged a song into a playlist), display some indication the song was added to the play list so I can trust it succeeded and not have to check...

281 Views

0 replies

0 likes

Desktop
Playlists
  • 281 Views
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Superuser Contribution Songs only play from my Library (Windows 10)

PlanPremiumCountryUKDeviceWindows Surface Pro 7Operating SystemWindows 10 My Question or IssueI can only play songs saved to my Library (as an Album or on a Playlist). Example: go to the Artist page for Biffy Clyro, play the song 'Sounds Like Balloon...

Visitor

Plan Premium Country UK Device Windows Surface Pro 7 Operating System Windows 10   My Question or Issue I can only play songs saved to my Library (as an Album or on a Playlist). &nbsp...

Mihail

Spotify Legend

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are greyed out and not playing

PlanPremiumCountryAustraliaDeviceLenovo YogaOperating SystemWindows 10 My Question or IssueLocal Files are greyed out and not playingI have tried everything listed in this post below and still not working.https://community.spotify.com/t5/Android/Play...

Music Fan

Plan Premium Country Australia Device Lenovo Yoga Operating System Windows 10   My Question or Issue Local Files are greyed out and not playing I have tried everything listed in this ...

Mihail

Spotify Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes