Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
I don’t want to take the chance of losing them. If I remove the files from my computer, will they remain in my liked songs on Spotify? The folder I use for local files is so full now. I need to free up space on my computer.PlanPremium CountryU.S.Devi...
I don’t want to take the chance of losing them. If I remove the files from my computer, will they remain in my liked songs on Spotify? The folder I use for local files is so full now. I need to...
Spotify Legend
1633 Views
1 replies
0 likes
Some weeks ago I started having problems opening pictures in Windows 10. The picture program would either not start, or it would just go black. I tried to Google it, but could not find any solutions to it. One day I realised that there were multiple ...
Some weeks ago I started having problems opening pictures in Windows 10. The picture program would either not start, or it would just go black. I tried to Google it, but could not find any solutions ...
Spotify Legend
882 Views
2 replies
0 likes
Hi,Is there a way, if not, i hope you (Spotify) will create this option to filter my own liked songs based on their musical genre. Sometimes i'm in the mood for rock or whatever but i cannot filter the songs like that. I would like some more sorting/...
Hi, Is there a way, if not, i hope you (Spotify) will create this option to filter my own liked songs based on their musical genre. Sometimes i'm in the mood for rock or whatever but i cannot filter...
Spotify Star
1632 Views
1 replies
3 likes
PlanPremiumCountryFinlandDeviceDesktop appOperating SystemWin 10 My Question or IssueWhen I add a song into playlist that already has that song, the add duplicate pop up warning doesn't come up. The song is exactly same than the song (same album) tha...
Plan Premium Country Finland Device Desktop app Operating System Win 10 My Question or Issue When I add a song into playlist that already has that song, the add duplicate pop...
Music Fan
1167 Views
7 replies
3 likes
Where is the New Releases tab updated?
Where is the New Releases tab updated?
469 Views
0 replies
0 likes
PlanFamily premiumCountryUSADeviceDektop appOperating SystemWindows 10 My Question or IssueNo matter what I do, local files are not shown on my desktop app. I changed the preferences allowing local files and setting the music library folder, reinstal...
Plan Family premium Country USA Device Dektop app Operating System Windows 10 My Question or Issue No matter what I do, local files are not shown on my desktop app. I changed the pre...
Roadie
996 Views
3 replies
0 likes
PlanFreeCountryUSADeviceLaptop (Dell)Operating SystemWindows 10My Question or IssueSpotify is so glitchy and it’s so infuriating. It keeps pausing, randomly changing volume, and in my two months of using Spotify it gave me a “Whoops” error when I log...
Plan Free Country USA Device Laptop (Dell) Operating System Windows 10 My Question or Issue Spotify is so glitchy and it’s so infuriating. It keeps pausing, randomly changing volume,...
Spotify Star
393 Views
1 replies
0 likes
I don’t understand why some Spotify user interface changes are made when they make the experience WORSE. Where is the user research informing that users don’t want the repeat functionality (or clear visibility of this functionality) anymore??? I now ...
I don’t understand why some Spotify user interface changes are made when they make the experience WORSE. Where is the user research informing that users don’t want the repeat functionality (or clear ...
Spotify Legend
2252 Views
3 replies
2 likes
PlanPremiumCountrySouth AfricaDevice(Dell Inspiron 3000)Operating System(Windows 10) My Question or IssueI've noticed since the new look update that the create similar playlist feature is no longer accessible by right-clicking a playlist and I was cu...
Plan Premium Country South Africa Device (Dell Inspiron 3000) Operating System (Windows 10) My Question or Issue I've noticed since the new look update that the create similar playli...
Moderator
1652 Views
1 replies
1 likes
PlanPremiumCountryPhilippinesDeviceAcer Nitro 5Operating SystemWindows 10 My Question or IssueFor some reason, the playlist covers in my Made for You section looks cut/cropped. Any idea how can I fix this? Thanks in advance. Edit: Found out the navig...
Plan Premium Country Philippines Device Acer Nitro 5 Operating System Windows 10 My Question or Issue For some reason, the playlist covers in my Made for You section looks cu...
Spotify Legend
848 Views
1 replies
0 likes
I never asked for, or was never asked to participate in this forced downgrade. As a paying customer i want the old version back NOW.
I never asked for, or was never asked to participate in this forced downgrade. As a paying customer i want the old version back NOW.
Music Fan
1366 Views
8 replies
17 likes
PlanFreeCountryMacedoniaDeviceLaptopOperating SystemWindows 8.1 My Question or IssueWhenever i search something, this comes up. I got the problem this morning. I tried logging in and out and its the same. Any solutions?
Plan Free Country Macedonia Device Laptop Operating System Windows 8.1 My Question or Issue Whenever i search something, this comes up. I got the problem this morning. I tried logg...
Regular
675 Views
3 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) hi, not sure if this is the right forum, I wanted to put it into the help to all spotify communitites rather than...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) hi, not sure if this is the r...
Spotify Legend
564 Views
1 replies
0 likes
Hi!As of 2020-11-23, w ith the new Spotify Desktop app on Windows 10 adding a song to a playlist adds the song to the beginning of the playlist, which is unexpected behaviour. Previously songs were added to the end of the playlist, which is the usual...
Hi! As of 2020-11-23, w ith the new Spotify Desktop app on Windows 10 adding a song to a playlist adds the song to the beginning of the playlist, which is unexpected behaviour. Previously songs were...
Regular
443 Views
2 replies
2 likes
PlanPremiumCountrySwitzerland DevicePC, Sound Card Creative AE-5 plus (G6 USB soundcard i tried too)Operating SystemWindows 10 pro 64bit My Question or IssueIf i try to play a song its not working at all.If I try play songs from a play list its jumpi...
Plan Premium Country Switzerland Device PC, Sound Card Creative AE-5 plus (G6 USB soundcard i tried too) Operating System Windows 10 pro 64bit My Question or Issue If i try t...
Spotify Legend
467 Views
3 replies
0 likes
PlanFree/PremiumCountryNetherlandsDeviOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDidn't change settings, tried to add sources, but Spotify does not show my local files
Plan Free/Premium Country Netherlands DeviOperating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Didn't change settings, tried to add sources, but Spotify d...
Moderator
512 Views
2 replies
1 likes
PlanPremiumCountryUSA DevicePC and LG phoneOperating SystemWindows 10 My Question or IssueFor a while now, whenever I wanted to listen to songs in order (that is by artist alphabetically (I'm trying to go through all my songs from the top down)) it w...
Plan Premium Country USA Device PC and LG phone Operating System Windows 10 My Question or Issue For a while now, whenever I wanted to listen to songs in order (that is by ar...
Spotify Legend
787 Views
3 replies
0 likes
it its hard if you have a large plalist to move the songs about. spotify used to put the new songs at the bottom but now puts them at the top and on my laptop at least it basically makes it impossable to put the new songs were I like them at the bott...
it its hard if you have a large plalist to move the songs about. spotify used to put the new songs at the bottom but now puts them at the top and on my laptop at least it basically makes it impossabl...
242 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWin10Spotify build: 1.1.46.916.g416cacf1 My Question or IssueFor the last several weeks, I have had an issue where my computer will freeze for 2 seconds and then Spotify's audio quality will drop. A common...
Plan Premium Country USA Device PC Operating System Win10 Spotify build: 1.1.46.916.g416cacf1 My Question or Issue For the last several weeks, I have had an issue where my comp...
Spotify Legend
703 Views
3 replies
0 likes
The new update sucks ass. Everything is hidden behind 2 or more extra clicks. I.e, New Releases used to be on side bar. Now it's Search>New Releases>Scroll Down> See All. And still doesn't show if its a single or an album. The search bar is hidden ex...
The new update sucks ass. Everything is hidden behind 2 or more extra clicks. I.e, New Releases used to be on side bar. Now it's Search>New Releases>Scroll Down> See All. And ...
321 Views
0 replies
4 likes
