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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135250 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135250 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51869 Views
  • 0 replies
  • 32 likes
  • Windows
  • 51869 Views
  • 0 replies
  • 32 likes

Clicking on album cover links to wrong song in playlist

PlanPremium DevicePCOperating SystemWindows 10 - 64 bit 1903 - 18362.418spotify 1.1.17.545.g74ed9ff1 My Question or IssueWhen clicking on the album cover it links to the wrong song in a playlist.See photo.

  • Visitor
  • Plan Premium   Device PC Operating System Windows 10 - 64 bit 1903 - 18362.418 spotify 1.1.17.545.g74ed9ff1   My Question or Issue When clicking on the album cover it links to the...
  • eltoch
  • Composer
  • 316 Views
  • 1 replies
  • 0 likes
  • App
    Windows
  • 316 Views
  • 1 replies
  • 0 likes

BUG REPORT! Fix it!

PlanPremium DevicePC within office Wi-Fi networkOperating SystemWindows 10 My Question or IssueFirst of all, I am extremely sorry that Spotify wastes my time once again. But who cares? Since your developers have proved themselves again to not be able...

  • Regular
  • Plan Premium   Device PC within office Wi-Fi network Operating System Windows 10   My Question or Issue First of all, I am extremely sorry that Spotify wastes my time once again. B...
  • Carole101
  • Casual Listener
  • 449 Views
  • 2 replies
  • 1 likes
  • 449 Views
  • 2 replies
  • 1 likes

Ads won't Play

PlanFree/PremiumCountryUSAOperating SystemWindowsMy Question or IssueWhenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the music to come back.

  • Visitor
  • Plan Free/Premium Country USA Operating System Windows My Question or Issue Whenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the ...
  • Carole101
  • Casual Listener
  • 456 Views
  • 2 replies
  • 3 likes
  • 456 Views
  • 2 replies
  • 3 likes

Show ALL SONGS by an Artist

This problem exists in Windows 10, Premium Version. Problem: 1) Search for an artist (e.g. Ray Charles)2) There's no way to view ALL SONGS by that artist. You can however search based on album, but there's no way in Spotify (that I can see) to show a...

  • Casual Listener
  • This problem exists in Windows 10, Premium Version.   Problem:   1) Search for an artist (e.g. Ray Charles) 2) There's no way to view ALL SONGS by that artist.   You can however...
  • Arikabeth
  • Roadie
  • 2041 Views
  • 5 replies
  • 2 likes
  • 2041 Views
  • 5 replies
  • 2 likes

Some local files missing.

PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or Issue My spotify don't load some local files. I add all in settings, and they are mp3 files. (Sorry for my english.)

  • Casual Listener
  • Plan Premium Country Spain Device PC Operating System Windows 7   My Question or Issue   My spotify don't load some local files. I add all in settings, and they are mp3 files.&nb...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Search results have incorrect popularity values (always 100% popular)

PlanPremiumCountryJapanDeviceBasic LaptopOperating SystemWin10 My Question or IssueWhenever I search anything, all the results have 100% popularity values, I cannot distinguish which is more popular. Check the attached image...This is the case for al...

  • Visitor
  • Plan Premium Country Japan Device Basic Laptop Operating System Win10   My Question or Issue Whenever I search anything, all the results have 100% popularity values, I cannot distingui...
  • 134 Views
  • 0 replies
  • 1 likes
  • 134 Views
  • 0 replies
  • 1 likes

Superuser Contribution Hey Spotify developers : Great July update ! Keep up the good work !

I've been loving the July Windows update so far, keep up the good work, you have all my support ! Sincerely A spotify user.

  • Visitor
  • I've been loving the July Windows update so far, keep up the good work, you have all my support !   Sincerely   A spotify user.
  • Daisy
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 498 Views
  • 1 replies
  • 1 likes

Adding a recommended song to a playlist problem

Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that the song does not disappear from the list of recom...

  • Casual Listener
  • Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Two songs of Johnny Vazquez have swapped names or content

Hello, Spotify. The following two songs of Johnny Vazquez have swapped content:Como Quien Pierde una Estrella and Baila Rumbero from his Baila Rumbero album. Either names or content have been swapped. Here are the correct name and content pairs:https...

  • Casual Listener
  • Hello, Spotify.   The following two songs of Johnny Vazquez have swapped content: Como Quien Pierde una Estrella   and   Baila Rumbero   from his Baila Rumbero album. Eit...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!! Spotify desktop says I'm offline when all other websites (including spotify web) works

Operating SystemUbuntu 16.04My Question or Issue Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but none of the existing issues resolve it. I resolved it so I'll be ...

  • Casual Listener
  • Operating System Ubuntu 16.04 My Question or Issue   Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but n...
  • igetemotional
  • Casual Listener
  • 1870 Views
  • 1 replies
  • 0 likes
  • 1870 Views
  • 1 replies
  • 0 likes

PC hasn't updated my liked songs since April 2019

I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me the recent playlists I have listened to on my phon...

  • Visitor
  • I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me...
  • OneByBoo
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 501 Views
  • 1 replies
  • 0 likes

Spotify is turning the volume down.

PlanPremiumCountryDenmarkDeviceComputer, using desktop client 1.1.17.543Operating SystemWindows 10 64 bit. My Issue:At random times spotify starts to turn the volume down by itself, like fading out a song but in the middel of a song! Sometimes the so...

  • Casual Listener
  • Plan Premium Country Denmark Device Computer, using desktop client 1.1.17.543 Operating System Windows 10 64 bit.   My Issue: At random times spotify starts to turn the volume down by ...
  • OneByBoo
  • Community Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • 914 Views
  • 1 replies
  • 0 likes

"dislike" button in daily mixes isn't showing up

Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them and it works. But no matter where I play my daily m...

  • Regular
  • Sometimes when my daily mixes show up in my recently played, you can only favourite songs and the dislike button doesn't appear. When this happens I just go directly to the made for you to play them ...
  • sbuder
  • Regular
  • 735 Views
  • 2 replies
  • 3 likes
  • 735 Views
  • 2 replies
  • 3 likes

daily mix doesn't work properly

PlanPremiumDevice(iPhone 7)Operating System(iOS 12.1.4)My Question or Issuedaily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But this feature disappeared from my devices and now my daily mixes do n...

  • Regular
  • Plan Premium Device (iPhone 7) Operating System (iOS 12.1.4) My Question or Issue daily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But thi...
  • eltoch
  • Composer
  • 700 Views
  • 1 replies
  • 0 likes
  • Daily Mix
    Daily mix issues
  • 700 Views
  • 1 replies
  • 0 likes

Empty Spotify

PlanPremium CountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI've had Spotify app for a long time and for about 3 or 4 months I have the problem with songs. It started when I couldn't play single songs so I could somehow deal with ...

  • Casual Listener
  • Plan Premium  Country Poland Device PC Operating System Windows 10   My Question or Issue I've had Spotify app for a long time and for about 3 or 4 months I have the problem with ...
  • mineyy_xx
  • Casual Listener
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

Downloading Podcast's on the desktop platform. (Windows)

I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify can you please make this feature available for deskt...

  • Visitor
  • I think it’s weird we have the ability to download podcasts for offline listening on iOS and Android, but we cannot download for desktop. Offline listening is just as necessary for desktop. Spotify c...
  • OneByBoo
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Solved!! File is in an unsupported format...

I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the case. All other albums appear to be working. Any id...

  • Newbie
  • I have been trying to listen to Linkin Parks Minutes to Midnight album, however it keeps bringing up the 'file is in an unsupported format' error. Its not a local file so im not sure why this is the ...
  • RachelBluMorph
  • Newbie
  • 9235 Views
  • 9 replies
  • 0 likes
  • Windows
  • 9235 Views
  • 9 replies
  • 0 likes

MS Store version of the desktop client for Windows seems to be holding up shutdown and restart

(I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub) PlanPremiumCountrySingaporeDeviceThinkPad X250Operating SystemWindows 10 Pro, Insider Preview 20H1 build 19002 (issue also existed on 18999) My Questio...

  • Newbie
  • (I'll probably be crossposting this to both the Spotify community forums and Windows Feedback Hub)   Plan Premium Country Singapore Device ThinkPad X250 Operating System Windows 10 Pro,...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Can't anymore connect to Yamaha RX-A1040 on Spotify Connect

PlanPremiumCountryUKDeviceMultiple: PC, Samsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueHave been listening Spotify on my Yamaha RX-A1040 received via Spotify Connect for years. Overall great, few hiccups along the way that always...

  • Casual Listener
  • Plan Premium Country UK Device Multiple: PC, Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue Have been listening Spotify on my Yamaha RX-A1040 received ...
  • 705 Views
  • 0 replies
  • 4 likes
  • 705 Views
  • 0 replies
  • 4 likes