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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Spotify open and kind of stop work but does'nt close

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 7 My spotify simple open, load everything but never plays, it's like he simple turn off, he don't show up in devices and nothing, i can click anything i want, nothing happens and my friends time...

  • Casual Listener
  • Plan Premium Country Brazil Device PC Operating System Windows 7   My spotify simple open, load everything but never plays, it's like he simple turn off, he don't show up in devices and...
  • gabrigomez15
  • Casual Listener
  • 1237 Views
  • 10 replies
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  • 1237 Views
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Customization? Like SKINS? How can Spotify not have this??

Plan - PremiumUsing Windows 10 on Lenovo LaptopBeen a Subscriber forever! My question is:Why can't we CUSTOMIZE Spotify like with different SKINS or PLAYERS? Especially those who have been paying premium for years? There has to be people readily avai...

  • Visitor
  • Plan - Premium Using Windows 10 on Lenovo Laptop Been a Subscriber forever!   My question is: Why can't we CUSTOMIZE Spotify like with different SKINS or PLAYERS?  Especially those wh...
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  • 271 Views
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Scrobble to last.fm via Proxy VPN not working on windows10 pc client

Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine.If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the cached songs.Back to VPN/Proxy no scrobbles. As playback ...

  • Casual Listener
  • Scrobbling to last.fm via Proxy/VPN is not working on my windows10 machine. If I switch off the proxy and establish a direct network connection (not via VPN) it does work, it even scrobbles the cach...
  • MrBlubber
  • Casual Listener
  • 1071 Views
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  • last.fm
    proxy
    scrobble
    scrobbling
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Clicking album art goes to a random song on playlist

On Desktop client, when you clicked album art in the bottom left corner, it used to jump to that song entry in the current playlist. Now it just jumps to a random song in the Playlist and not the one playing. Can you guys fix this? Some of my playlis...

  • Music Fan
  • On Desktop client, when you clicked album art in the bottom left corner, it used to jump to that song entry in the current playlist. Now it just jumps to a random song in the Playlist and not the one...
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  • 217 Views
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My phone dont show up on my Spotify at my computer

PlanPremium DeviceiPhone 8 Operating System(Windows 10, iOS13.3.1) My Question or IssueMy phone does not come up on my computer and not opposite. I am conected at the same network as well and it shows up in the web version? Anyone knows the reason wh...

  • Visitor
  • Plan Premium   Device iPhone 8   Operating System (Windows 10, iOS13.3.1)   My Question or Issue My phone does not come up on my computer and not opposite. I am conected at t...
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  • 261 Views
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It might just be me, slightly slower audio.

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10 64 bit My Question or IssueI rebooted my PC and upon opening Spotify, I swear for the life of me the music just seems like it was ever so slightly slower, I wouldn't notice it normally if...

  • Visitor
  • Plan Premium Country UK Device Desktop PC Operating System Windows 10 64 bit   My Question or Issue I rebooted my PC and upon opening Spotify, I swear for the life of me the music just...
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  • 274 Views
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Superuser Contribution Desktop app doesn't updated recently played artists

PlanPremiumCountryUnited StatesDeviceDell Latitude 7490Operating SystemWindows 10 My Question or IssueWhen playing music on the Windows 10 app, my recently played artists/songs doesn't update. When I play music through the online player (open.spotify...

  • Visitor
  • Plan Premium Country United States Device Dell Latitude 7490 Operating System Windows 10   My Question or Issue When playing music on the Windows 10 app, my recently played artists/son...
  • Mario
  • Spotify Legend
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Solved!!Superuser Contribution Unable to uninstall/install

Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again.After uninstalling I used the install again but it gave me the same error, now my computer says Spotify is still an app on my computer despite...

  • Casual Listener
  • Spotify tried updating itself on startup and gave the error code 18, so I uninstalled it to reinstall again. After uninstalling I used the install again but it gave me the same error, now my compute...
  • Mario
  • Spotify Legend
  • 715 Views
  • 3 replies
  • 0 likes
  • error code 18
  • 715 Views
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Cannot change profile picture

Plan - PremiumCountry - NetherlandsDevice - Windows 10 pc If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachments as example. If I go in incognito mode in chrome and open my spotify I ...

  • Visitor
  • Plan - Premium Country - Netherlands Device - Windows 10 pc   If I change my picture in the desktop app it shows it changed on the page but does not update at the top, see attachme...
  • OneByBoo
  • Community Legend
  • 293 Views
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  • 293 Views
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Solved!! Changing primary device/ Usernames

I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I need to be on my primary device. I tried to log ou...

  • Casual Listener
  • I tried to change my profile picture on my desktop app but when I close and reopen it, my picture didnt appear. After some research, I learned that apperently in order to change my profile picture, I...
  • Emilia_8
  • Spotify Star
  • 728 Views
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  • 728 Views
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Liked Songs playlist appearing as empty on laptop

PlanPremiumCountryIndonesiaDeviceDell Inspiron 5437Operating SystemWindows 10 My Question or IssueMy Liked Songs playlist shows up as empty whenever I try to open it on my laptop. It works fine whenever I open it on my phone. I can look through the a...

  • Casual Listener
  • Plan Premium Country Indonesia Device Dell Inspiron 5437 Operating System Windows 10   My Question or Issue My Liked Songs playlist shows up as empty whenever I try to open it on my la...
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  • 211 Views
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Downloaded songs disappeared?

PlanPremiumDeviceLaptopOperating SystemWindows My Question or IssueI'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set my library to download so I can listen without eating up my data The so...

  • Newbie
  • Plan Premium Device Laptop Operating System Windows   My Question or Issue I'm in the process of moving house and without internet at the moment, so while I was at a friend's house I set...
  • Emilia_8
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
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Playlists default naming convention harmonization

My Question or IssueOn Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album:1. from the 3 dots button > Add to Playlist2. by drag & drop of the album title to the playlist panel on the left sideTh...

  • Newbie
  • My Question or Issue On Windows Desktop app, from an album page, there are multiple ways you can create a playlist from this album: 1. from the 3 dots button > Add to Playlist 2. by drag & ...
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  • Playlist Drag and Drop
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Bug: Song Title in Volume Indicator Doesnt Match When Casting

PlanFree/PremiumCountryUnited StatesDevice/OSWindows 10, Google HomeMy Question or IssueWhen I cast to Google Home, then use the desktop client, the song title in the volume banner no longer matches.

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  • Casual Listener
  • Plan Free/Premium Country United States Device/OS Windows 10, Google Home My Question or Issue When I cast to Google Home, then use the desktop client, the song title in the volume banner no l...
  • stoniestGerm
  • Gig Goer
  • 309 Views
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  • 1 likes
  • 309 Views
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Spotify skipping songs by itself

PlanPremiumOperating SystemWindows 10 My Question or IssueToday I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not even a second playing. I tried to select a song on my phone and send...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue Today I was using spotify through my phone when I decided to change to my laptop, the songs started to skip like crazy, not ...
  • 328 Views
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  • 328 Views
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Spotify desktop app randomly requesting single clicks as double clicks

This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I didn't double click, resulting in Spotify playing a...

  • Visitor
  • This has been happening to me since 2 weeks ago. When I'm browsing my playlists or queue, when I click on tracks or the playlist names, sometimes Spotify requests it as d double click, even though I ...
  • 302 Views
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  • 302 Views
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Superuser Contribution Songs not playing

PlanPremiumCountrySwedenOperating SystemWindows 10My Question or IssueOk so, when i try to play any song a message comes up on the top of the screen that says "spotify can't play this right now. If you have the file on your computer you can import it...

  • Visitor
  • Plan Premium Country Sweden Operating System Windows 10 My Question or Issue Ok so, when i try to play any song a message comes up on the top of the screen that says  "spotify can't play ...
  • Guido
  • Spotify Legend
  • 401 Views
  • 1 replies
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  • 401 Views
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[Bug] [Desktop] Mouse 4/5 not working

They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.

  • Regular
  • They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.
  • AeroZ
  • Composer
  • 467 Views
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  • Desktop
  • 467 Views
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Profile Pictures

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried changing my profile picture on my desktop and it won’t change it just keeps resetting...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried...
  • Sebasty
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
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Solved!!Superuser Contribution Albums missing from artist over view page, yet the album is available online

So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said that people were seeing info on music they have on local f...

  • Regular
  • So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said th...
  • Guido
  • Spotify Legend
  • 2761 Views
  • 11 replies
  • 0 likes
  • Windows
  • 2761 Views
  • 11 replies
  • 0 likes