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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136993 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136993 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53224 Views
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  • Windows
  • 53224 Views
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[Bug] [Desktop] Mouse 4/5 not working

They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.

  • Regular
  • They used to.. but for whatever reason they no longer work on my Desktop app for about a month or so now. Used to be I can navigate back and forth different pages I opened.
  • AeroZ
  • Composer
  • 464 Views
  • 1 replies
  • 1 likes
  • Desktop
  • 464 Views
  • 1 replies
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Profile Pictures

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried changing my profile picture on my desktop and it won’t change it just keeps resetting...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried...
  • Sebasty
  • Spotify Star
  • 269 Views
  • 1 replies
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  • 269 Views
  • 1 replies
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Solved!!Superuser Contribution Albums missing from artist over view page, yet the album is available online

So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said that people were seeing info on music they have on local f...

  • Regular
  • So, I noticed that some artist have albums avaible online on Spotify while the albums aren't present on the artist page. I know I has been already talked about, but the solutions I found said th...
  • Guido
  • Spotify Legend
  • 2747 Views
  • 11 replies
  • 0 likes
  • Windows
  • 2747 Views
  • 11 replies
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Solved!!Superuser Contribution Local Files Playlist

PlanPremiumCountryUnited KingdomDeviceComputerOperating SystemWindows 10 My Question or IssueHi! I hope you're having a good day,So I'm really confused, I transferred a bunch of songs (30 or so) using Local Files and moved them into a playlist, the p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Computer Operating System Windows 10   My Question or Issue Hi! I hope you're having a good day, So I'm really confused, I transferred a bun...
  • Peter
  • Spotify Legend
  • 2093 Views
  • 3 replies
  • 0 likes
  • 2093 Views
  • 3 replies
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Solved!! Bit of a weird situation - Windows 10 stopping playback upon shutting monitors off

PlanPremiumCountry DeviceGaming PC (Custom build)Operating SystemWindows 10 My Question or IssueAlright, this is where it gets right messed up - Whenever I shut both of my monitors off, playback shuts down after a few seconds. Its never done this bef...

  • Casual Listener
  • Plan Premium Country   Device Gaming PC (Custom build) Operating System Windows 10   My Question or Issue Alright, this is where it gets right messed up - Whenever I shut both of ...
  • Bexley_
  • Casual Listener
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
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Spotify doesn't handle Windows shutdown cleanly

This occurs with both the Windows 10 Store version and the Win32 app. With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify will revert to any settings that were set as well as whatev...

  • Regular
  • This occurs with both the Windows 10 Store version and the Win32 app.   With Spotify running, if I shut down my PC through the start menu (or simply kill Spotify through Task Manager), Spotify...
  • sgtlaggy
  • Regular
  • 406 Views
  • 1 replies
  • 5 likes
  • 406 Views
  • 1 replies
  • 5 likes

Search based on encoding

Is there a way to supply an advanced search parameter which specifies encoding? Alternatively, how can I find surround sound contents on Spotify?

  • Casual Listener
  • Is there a way to supply an advanced search parameter which specifies encoding?  Alternatively, how can I find surround sound contents on Spotify?
  • 213 Views
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  • 213 Views
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Get a Phone Number

PlanPremiumCountryUSADevicePC/AndroidOperating SystemWindows 10 My Question or IssueGet a support phone number instead of doing everything through your forum.

  • Music Fan
  • Plan Premium Country USA Device PC/Android Operating System Windows 10   My Question or Issue Get a support phone number instead of doing everything through your forum.
  • 391 Views
  • 0 replies
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  • 391 Views
  • 0 replies
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Liked Songs Glitching

PlanFreeCountry DeviceOLD DellOperating SystemWindows 7 My Question or IssueI was trying to play my liked songs for the past few days, but every time I went into the liked songs section it would tell me it was empty and that I had no liked songs. In ...

  • Casual Listener
  • Plan Free Country   Device OLD Dell Operating System Windows 7   My Question or Issue I was trying to play my liked songs for the past few days, but every time I went into the lik...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes

Unable to play songs and friend list not showing fully

PlanPremiumCountryIndonesiaDeviceAcer aspireOperating SystemWindows 7 My Question or IssueMy spotify app can't play songs, even when downloaded. It will show a message "Spotify is unable to play this song right now." And it happens when I try to play...

  • Visitor
  • Plan Premium Country Indonesia Device Acer aspire Operating System Windows 7   My Question or Issue My spotify app can't play songs, even when downloaded. It will show a message "Spoti...
  • 326 Views
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  • 326 Views
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Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865   Happens on Mobile (Android) and Windows (De...
  • 415 Views
  • 0 replies
  • 3 likes
  • 415 Views
  • 0 replies
  • 3 likes

unable to Control the Volume of Ads

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI am no longer able to change the audio levels for ads in spotify . where a lot of ads are fine . some times they come in WAY to loud . I used to be able to just adjust the V...

  • Newbie
  • Plan Free Country Canada Device PC Operating System Windows 10   My Question or Issue I am no longer able to change the audio levels for ads in spotify . where a lot of ads are fine . ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
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Songs available in USA missing in India at random, only new albums available, is there a reason?

PlanPremiumCountry IndiaDeviceLaptopOperating SystemWindows My Question or IssueMany albums I used to listen to back when I had the free service in the USA are missing here, will they be back at some point or are they simply unavailable here? Many ba...

  • Newbie
  • Plan Premium Country  India Device Laptop Operating System Windows   My Question or Issue Many albums I used to listen to back when I had the free service in the USA are missing h...
  • HirenThakor
  • Music Fan
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

New Fresh Finds Spotify Playlist Request

Hi, i am a big fan of Fresh Finds, but i do have a little suggestion with the spin-off genre playlists. And because i am a die-hard christian, i would like to suggest a new fresh finds spin-off playlist.Fresh Finds: Rejoice: a new Fresh Finds playlis...

  • Casual Listener
  • Hi, i am a big fan of Fresh Finds, but i do have a little suggestion with the spin-off genre playlists.  And because i am a die-hard christian,  i would like to suggest a new fresh finds s...
  • 202 Views
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  • 0 likes
  • 202 Views
  • 0 replies
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Ability to Create Playlist of ALL Liked Songs REMOVED

Hey all,I used to regularly create custom playlists of all my liked songs (4k+) and mix it with my local files of songs that aren't on Spotify which I then randomized on random.org to get a true shuffled playlist of ALL my songs. With the last few mo...

  • Casual Listener
  • Hey all, I used to regularly create custom playlists of all my liked songs (4k+) and mix it with my local files of songs that aren't on Spotify which I then randomized on random.org to get a true sh...
  • areyouserioussp
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Cannot Organize Particular Playlist

PlanPremiumCountryUS DeviceDell DesktopOperating SystemWindows 10 My Question or IssueI cannot reorganize a particular playlist. I am able to reorganize others, but not this one. I am ready to recreate it and see if that works, but takes too much tim...

  • Newbie
  • Plan Premium Country US   Device Dell Desktop Operating System Windows 10   My Question or Issue I cannot reorganize a particular playlist. I am able to reorganize others, but no...
  • eltoch
  • Composer
  • 209 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 209 Views
  • 1 replies
  • 0 likes

Unable to Download Music

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI cannot download any music onto my desktop. Music will download to my phone on the same account, but when I click to download on desktop the tab will not slid...

  • Newbie
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue I cannot download any music onto my desktop. Music will download to my phone on the...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Spotify can't play this right now. If you .... blabla.

PlanPremiumDeviceAcer PredatorOperating SystemWindows 10 I cant play any song on my laptop. Even all of the downloaded songs dont wont to play. Spotify shuffle 5-10 songs, dont play them at all and then stops. I try to clear the cache, reinstal, logo...

  • Casual Listener
  • Plan Premium Device Acer Predator Operating System Windows 10   I cant play any song on my laptop. Even all of the downloaded songs dont wont to play. Spotify shuffle 5-10 songs, dont pla...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Spotify Desktop App funktioniert nicht

Ich habe mir ein neues Audio Interface (Komplete Audio 6 MK2) zugelegt und alles funktioniert super. Nur sagt die Spotify Desktop nun, wenn ich einen Song abspielen möchte folgendes: Spotify kann dies zurzeit nicht abspielen. Wenn sich die Datei auf ...

  • Visitor
  • Ich habe mir ein neues Audio Interface (Komplete Audio 6 MK2) zugelegt und alles funktioniert super. Nur sagt die Spotify Desktop nun, wenn ich einen Song abspielen möchte folgendes:   Spotify...
  • 287 Views
  • 0 replies
  • 1 likes
  • 287 Views
  • 0 replies
  • 1 likes

Superuser Contribution Random Music Playing

So, I've got Spotify Premium; my account is linked to my iPhone and my Windows 10 Desktop, and my login uses my facebook information exclusively. I haven't really been able to find answers or questions relating to this particular issue, so I apologiz...

  • Newbie
  • So, I've got Spotify Premium; my account is linked to my iPhone and my Windows 10 Desktop, and my login uses my facebook information exclusively. I haven't really been able to find answers ...
  • Guido
  • Spotify Legend
  • 563 Views
  • 4 replies
  • 1 likes
  • 563 Views
  • 4 replies
  • 1 likes