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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134285 Views
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  • 24 likes
  • Mac
    Windows
  • 134285 Views
  • 0 replies
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Windows 7 Spotify April 18th 2019 No Response

Over a dozen users in three seperate locations using seperate accounts - none of us can open or uninstall Spotify. Have deleted all files as won't uninstall and re-installed but no change.Spinny circle for 2 seconds then nothing.Using the web player ...

  • Newbie
  • Over a dozen users in three seperate locations using seperate accounts - none of us can open or uninstall Spotify. Have deleted all files as won't uninstall and re-installed but no change. Spinny ci...
  • Nico
  • Community Legend
  • 272 Views
  • 1 replies
  • 4 likes
  • 272 Views
  • 1 replies
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Solved!! Can't see my friends acitivty and can't add friends from facebook

CountrySpainOperating SystemWindows 10 My Question or IssueHi, this has been going on for a few weeks or even months. I don't know why it just stopped working suddenly. My friend's feed doesn't appear, as if I didn't have any friends. But I do follow...

  • Casual Listener
  • Country Spain Operating System Windows 10   My Question or Issue Hi, this has been going on for a few weeks or even months. I don't know why it just stopped working suddenly. My friend's f...
  • PlumaLigera
  • Casual Listener
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
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Downloaded songs

PlanPremiumCountry Device(Desktop)Operating System(Windows 10.) My Question or Issue Hi I downloaded all my songs from my library on my desktop, but the songs are gone when I’m offline instead I get Your favorite songs will appear here ??

  • Casual Listener
  •   Plan Premium Country   Device (Desktop) Operating System (Windows 10.)   My Question or Issue  Hi I downloaded all my songs from my library on my desktop, but the son...
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  • 0 likes
  • 88 Views
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Problems when spotify automatically updates

PlanPremiumCountrySpain DeviceLaptop Operating SystemMicrosoft Windows 10 Enterprise (10.0.14393 Build 14393) My Question or IssueI had problems when installing Spotify on the computer, I did the workarround of installing with windows in safe mode an...

  • Newbie
  • Plan Premium Country Spain  Device Laptop  Operating System Microsoft Windows 10 Enterprise (10.0.14393 Build 14393)   My Question or Issue I had problems when installing Spo...
  • 125 Views
  • 0 replies
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  • 125 Views
  • 0 replies
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[All Platforms][Playlists] Deleted songs from a playlist keep reappearing in that playlist

I have deleted some songs from one of my playlists but these deleted songs keep reappearing in that playlist. How do i prevent this from happening or what can i do to stop this?

  • Visitor
  • I have deleted some songs from one of my playlists but these deleted songs keep reappearing in that playlist. How do i prevent this from happening or what can i do to stop this?
  • leviE
  • Composer
  • 212 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 212 Views
  • 1 replies
  • 0 likes

No se reporduce ninguna cancion Premium

PlanPremiumPaísMexicoDispositivoPCSistema operativoWindows 10 Mi pregunta o problemaCuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de reproduccion, busqueda, link, etc.) me manda un mensaje diciendo: "no es posi...

  • Newbie
  • Plan Premium País Mexico Dispositivo PC Sistema operativo Windows 10   Mi pregunta o problema Cuento con Spotify Premium y al darle play a cualquier canción en mi pc (sea en lista de r...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Unable to reinstall spotify

PlanFree/PremiumCountryCanadaDeviceHP Elitebook 840 G1Operating SystemWindows 10 My Question or IssueI am trying to remove the spotify files manually from appdata to re install but it gives me a "File is already in use " error. I have made sure there...

  • Newbie
  •   Plan Free/Premium Country Canada Device HP Elitebook 840 G1 Operating System Windows 10   My Question or Issue I am trying to remove the spotify files manually from appdata to ...
  • leviE
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Songs randomly pause

PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 Pro My Question or IssueWhile listening to music on spotify on my computer, all my songs randomly pause after around 6 seconds. This does not happen when I listen to it on my phone. I have...

  • Newbie
  • Plan Premium Country USA Device Computer Operating System Windows 10 Pro   My Question or Issue While listening to music on spotify on my computer, all my songs randomly pause after ar...
  • leviE
  • Composer
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Player skips songs after 1 second. Podcasts only thing to play.

PlanPremiumCountryUSOperating SystemWindows 10My Question or IssueWeb player works, other PC works, phone works. I have done ALL of the following:- uninstalled using windows, then reinstalled- uninstalled using Revo and deleted all leftover files, re...

  • Visitor
  • Plan Premium Country US Operating System Windows 10 My Question or Issue Web player works, other PC works, phone works. I have done ALL of the following: - uninstalled using windows, then rei...
  • diabhoil
  • Newbie
  • 688 Views
  • 1 replies
  • 2 likes
  • 688 Views
  • 1 replies
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Superuser Contribution Spotify no reproduce ninguna canción

Hola Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.

  • Casual Listener
  • Hola   Uso Windows 7 32 bits, le doy clic a una canción y simplemente no la reproduce. Cual sea la canción o pista, no funciona. ¿Alguien sabe qué sucede? Agradezco cualquier ayuda.
  • musicsybarite
  • Casual Listener
  • 676 Views
  • 4 replies
  • 0 likes
  • canciones
    fallos
  • 676 Views
  • 4 replies
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Scroll bars visible in announcement section

PlanPremiumCountryRomania DeviceLenovo Y700-15iskOperating SystemWindows 10 My Question or IssueAnnouncements section has vertical and horizontal scroll bars.http://prntscr.com/ndhyivThe problem is present even if I fully maximized the window.I tried...

  • Casual Listener
  • Plan Premium Country Romania   Device Lenovo Y700-15isk Operating System Windows 10   My Question or Issue Announcements section has vertical and horizontal scroll bars. http://...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
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Can't add a specific local file to my phone

I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.

  • Newbie
  • I've never had this problem before until now, but for some reason Spotify has added all but one of my local files. It's the same file format just like all the other local files on my phone.  
  • 242 Views
  • 0 replies
  • 0 likes
  • local file
    phone
  • 242 Views
  • 0 replies
  • 0 likes

Latest version of Spotify will not load

PlanPremiumCountryNew ZealandDevicePC Operating SystemWindows 7 My Question or IssueSpotify has been running fine until the last update. Which installs automatically - now Spotify refuses to load. Clicking Spotify does literally nothing. It doesn't e...

  • Newbie
  • Plan Premium Country New Zealand Device PC  Operating System Windows 7   My Question or Issue Spotify has been running fine until the last update. Which installs automatically - n...
  • leviE
  • Composer
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Friend Activity - not showing friend

PlanPremiumCountryAustraliaDevicePC Operating SystemWindows 10 My Question or Issue Hi guys, I joined yesterday, version 1.1.4.197.g92d52c4f; and am having trouble with the Friend Activity. I have friend who is also a premium user, same version as I;...

  • Newbie
  • Plan Premium Country Australia Device PC  Operating System Windows 10   My Question or Issue   Hi guys, I joined yesterday,  version 1.1.4.197.g92d52c4f; and am having ...
  • leviE
  • Composer
  • 393 Views
  • 1 replies
  • 1 likes
  • 393 Views
  • 1 replies
  • 1 likes

Solved!! song not loading

PlanFreeCountrycanadaOperating SystemWindows 10 My Question or Issue there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of white and the song would never load and most of the song in my daily mix are li...

  • Regular
  • Plan Free Country canada Operating System Windows 10   My Question or Issue  there is a lot of chinese song that i cant play. The color of the name of the song is grey instead of w...
  • Bittencourt
  • Spotify Star
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Spotify keeps deleting my downloaded music

I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc but Spotify keeps resetting all of them. This is the ...

  • Casual Listener
  • I have a premium account for 2 or 3 years now and I'm using it on my phone and Windows 10 pc (same one from the beginning). Since last month I guess I repeatedly download my offline music to my pc bu...
  • ElainaD
  • Composer
  • 4636 Views
  • 1 replies
  • 4 likes
  • offline downloads
    Reset
  • 4636 Views
  • 1 replies
  • 4 likes

Can't play any song in Spotify app and spotify webplayer homepage wont even load

PlanFreeCountryGermanyDeviceComputerOperating SystemWindwos 10 My Question or IssueIf I try to listen to a song in the windows app it stops after few seconds and tells me it cant play the song. If I try to open the webplayer (open.spotify.com) it tel...

  • Casual Listener
  • Plan Free Country Germany Device Computer Operating System Windwos 10   My Question or Issue If I try to listen to a song in the windows app it stops after few seconds and tells me it ...
  • LittleStegi
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Radio generates a regular playlist

I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 songs... and then doesn't load any more. The interface...

  • Newbie
  • I have a Premium subscription, and am trying to play radio on the PC Desktop version. The problem is that for whatever reason, the radio option generates a playlist that contains approximately 50 son...
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Desktop shortcut without icon

Plan: FreeCountry: CataloniaDevice: Desktop PCOperating System: Windows 10 Pro 1809 My Question or Issue:After dragging and dropping the Spotify icon from the Start Menu to the Desktop, the proper shortcut is created but with no icon. It is shown wit...

Annotation 2019-04-16 224434.jpg
  • Regular
  • Plan: Free Country: Catalonia Device: Desktop PC Operating System: Windows 10 Pro 1809   My Question or Issue: After dragging and dropping the Spotify icon from the Start Menu to the Deskt...
  • Juxuanu
  • Regular
  • 5966 Views
  • 3 replies
  • 0 likes
  • 5966 Views
  • 3 replies
  • 0 likes

Browser and Desktop App Favorites not synching

PlanPremium Family CountryGermany DevicePC Operating SystemWin10 1803 x64 My Question or IssueI listen to Spotify at work and occasionly add songs that I like to my library.They show up in every other browser but not in my Desktop App at home.If I wa...

2019-04-16 19_04_04-Steam.png
  • Newbie
  • Plan Premium Family   Country Germany   Device PC   Operating System Win10 1803 x64   My Question or Issue I listen to Spotify at work and occasionly add songs that I...
  • violt
  • Regular
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
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