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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1960 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

149457 Views

83 replies

27 likes

  • 149457 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

136097 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11236 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Skipping tracks only in 5.1 on Realtek audio with sonic studio

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueNever had this problem before, but after an audio driver update spotify began to skip all tracks of my playlist, the song does not even start it skips to next inst...

Visitor

Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Never had this problem before, but after an audio driver update spotify began to skip a...

887 Views

0 replies

1 likes

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Solved!!Superuser Contribution Spotify not recognizing internet connection

PlanPremiumCountryUSA DeviceEverything. Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc. On and on. Operating SystemName it. My Question or IssueSpotify often times doesn't recognize that there's an internet connect...

Regular

Plan Premium Country USA   Device Everything.  Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc.  On and on.     Operating Syst...

gecko7

Regular

6279 Views

14 replies

4 likes

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I want to see the 2019 story you made for me on my computer.

I went out today and my phone had some 2019 year wrap story you made for me. I want to be able to see this on my desktop computer please.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Regular

I went out today and my phone had some 2019 year wrap story you made for me.  I want to be able to see this on my desktop computer please. Plan Free/Premium Country   Device (iPhone ...

Lucy-lloyd

Visitor

1506 Views

1 replies

0 likes

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autoplay not working

PlanPremiumCountryUK DeviceThinkPadOperating SystemWindows 10 My Question or IssueAutoplay doesn't play at the end of any of my playlists in my libary at the moment. Just keeps taking me back to the start of the playlist and autoplay is switched on

Casual Listener

Plan Premium Country UK   Device ThinkPad Operating System Windows 10   My Question or Issue Autoplay doesn't play at the end of any of my playlists in my libary at the moment. J...

440 Views

0 replies

1 likes

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Superuser Contribution Spotify not responding

I have problem with Spotify.It did not respond.Task manager solution? It don't work.Reinstallation? It don't work.So please.Help me.Thanks.

Regular

I have problem with Spotify. It did not respond. Task manager solution? It don't work. Reinstallation? It don't work. So please. Help me. Thanks.

ListeningDuck

Regular

1604 Views

10 replies

0 likes

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  • 10 replies
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Favourite songs won't update unless deleting cache

PlanPremiumCountryGermanyDeviceAndroid 9 Phone / Windows 10 Desktop PCOperating SystemWin 10 My Question or IssueI've added a song to my favourite songs list a few days ago and it would not show up on my desktop client. Even after logging out / loggi...

Newbie

Plan Premium Country Germany Device Android 9 Phone / Windows 10 Desktop PC Operating System Win 10   My Question or Issue I've added a song to my favourite songs list a few days ago a...

MrColdface

Newbie

449 Views

1 replies

0 likes

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Superuser Contribution Spotify Wrapped

PlanFreeCountryUSA DeviceDell LaptopOperating SystemWindows 7 My Question or Issue Whenever I try to do Spotify Wrapped it always says "Hmm something is not working so sorry about that..." and I've tried on other devices but its the same thing. Could...

Casual Listener

  Plan Free Country USA   Device Dell Laptop Operating System Windows 7   My Question or Issue  Whenever I try to do Spotify Wrapped it always says "Hmm something is n...

Katerina

Spotify Legend

1306 Views

3 replies

0 likes

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Recently Played is empty

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueRecently Played is empty on the windows 10 version opening spotify going to home and under Recently Played its just empty but on android or ios it shows fine whats going on ?

Visitor

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Recently Played is empty on the windows 10 version opening spotify going to home and under Recently Played...

515 Views

0 replies

0 likes

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How can I easily switch to my PC to play music after coming home listening through iPhone?

Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle. Is there anyway to do that without having to make it so that my PC never goe...

Newbie

Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle.  Is there anywa...

AeroZ

Composer

1791 Views

1 replies

0 likes

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Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueAs stated in the title I cannot play any music and get an error saying Spotify can't play this right now. If you have the file on your computer you can import it. I have del...

Visitor

  Plan Premium Country USA   Device PC Operating System Windows 10   My Question or Issue As stated in the title I cannot play any music and get an error saying Spotify can...

Dian

Spotify Legend

2523 Views

9 replies

1 likes

  • 2523 Views
  • 9 replies
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Local Files

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows laptopOperating SystemiOS 13 and Windows 10 My Question or IssueI've been trying to download local files from my laptop onto spotify on my phone. I've followed the instructions on the Spotify ...

Newbie

Plan Premium Country United States Device iPhone 8 and Windows laptop Operating System iOS 13 and Windows 10   My Question or Issue I've been trying to download local files from my lap...

AeroZ

Composer

583 Views

1 replies

0 likes

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  • 1 replies
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Randomly Skipping on PC - Windows 10

PlanPremiumCountryCanada DevicePCOperating SystemWindows 10 My Question or IssueGetting really aggravated, sometimes i skip a song on PC and then in randomly skips through songs until i exit the program. When I restart the program, it will resume pla...

Newbie

Plan Premium Country Canada   Device PC Operating System Windows 10   My Question or Issue Getting really aggravated, sometimes i skip a song on PC and then in randomly skips thr...

506 Views

0 replies

0 likes

  • 506 Views
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Volume resets in app between reboots

PlanPremiumCountryUSA DeviceDesktop computerOperating SystemWindows 10App version1.1.20.510.g7d28aaaa (Microsoft Store version) My Question or IssueEach time I reboot my computer, Spotify's in-app volume resets to 50% instead of staying where I left ...

Visitor

Plan Premium Country USA   Device Desktop computer Operating System Windows 10 App version 1.1.20.510.g7d28aaaa (Microsoft Store version)   My Question or Issue Each time I reb...

695 Views

0 replies

1 likes

bug
  • 695 Views
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Solved!! I can't hear any music

PlanPremiumCountryFinlandDeviceLenovo Ideapad 310Operating SystemWindows 10 My Question or IssueI can't hear any of my music that I want to play, even though the bar and timer moves. It's like I'm on mute, even though I'm not. I tried to look through...

Casual Listener

Plan Premium Country Finland Device Lenovo Ideapad 310 Operating System Windows 10   My Question or Issue I can't hear any of my music that I want to play, even though the bar and time...

RJ2543

Casual Listener

1194 Views

3 replies

0 likes

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organizing music offline in windows so they are easily playable and searchable / filterable

PlanPREMIUMCountryUNITED STATESDeviceHP LAPTOP Operating SystemWINDOWS 10 64 BIT I3 PROCESSOR, 8GB RAM My Question or Issuehello guys, see the attached image for what i'm talking about. spotify is not as good as apple music when it comes to being abl...

Gig Goer

Plan PREMIUM Country UNITED STATES Device HP LAPTOP  Operating System WINDOWS 10 64 BIT I3 PROCESSOR, 8GB RAM   My Question or Issue hello guys,   see the attached image fo...

Sebasty

Community Legend

885 Views

1 replies

0 likes

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  • 1 replies
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Shuffling

PlanPremiumCountryUK - EnglandDevice(iPhone 7, computer)Operating System(Windows 10)My Question or IssueI try to shuffle my playlist but the same order of the shuffled song keeps repeating, so it's shuffled from the alphabetical order but the same sh...

Visitor

Plan Premium Country UK - England Device (iPhone 7, computer) Operating System (Windows 10) My Question or Issue I try to shuffle my playlist but the same order of the shuffled song keeps re...

573 Views

0 replies

0 likes

shufle
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There aren't any songs,even in playlists made by spotify.

PlanPremiumOperating SystemWindows 10 My Question or IssueThere aren't any songs,even in playlists made by spotify.I was trying to do something a while back ended up with me messing up spotify files and even after a fresh reinstall I can't find any s...

Casual Listener

  Plan Premium Operating System Windows 10   My Question or Issue There aren't any songs,even in playlists made by spotify.I was trying to do something a while back ended up with me ...

Sebasty

Community Legend

533 Views

1 replies

1 likes

  • 533 Views
  • 1 replies
  • 1 likes

I am unable to use the search function on spotify web.

PlanPremiumCountryLatviaOperating SystemWindows 10 My Question or IssueHow the **bleep** do fix this,incognito mode doesn't work also clearing cache doesn't help I've also tried re-logging but had no success .

Casual Listener

  Plan Premium Country Latvia Operating System Windows 10   My Question or Issue How the **bleep** do fix this,incognito mode doesn't work also clearing cache doesn't help I've als...

Sebasty

Community Legend

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
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Solved!! Jump to currently playing song is broken

PlanPremium CountryFinland Operating SystemWindows 10 My Question or IssueJump to currently playing song trough album art is working only when playlist is sorted out by adding date and even then it is jumping few song above currently playing song. I ...

Casual Listener

Plan Premium   Country Finland   Operating System Windows 10   My Question or Issue Jump to currently playing song trough album art is working only when playlist is sorted ou...

Emilia_8

Community Legend

699 Views

1 replies

0 likes

Desktop
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Solved!! (Desktop/Windows) Won't play sound on Airpods

So I recently got a used pair of 1st gen Airpods and they've worked on my phone perfectly (iPhone SE) but when I'm using my Windows laptop (ASUS Zenbook) and connect them to my laptop through Bluetooth, Spotify won't play through the Airpods. The sou...

Casual Listener

So I recently got a used pair of 1st gen Airpods and they've worked on my phone perfectly (iPhone SE) but when I'm using my Windows laptop (ASUS Zenbook) and connect them to my laptop through Bluetoo...

aaaaaaaaaaaaaaaaaaal

Visitor

39532 Views

7 replies

1 likes

  • 39532 Views
  • 7 replies
  • 1 likes