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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2373 Views

0 replies

4 likes

  • 2373 Views
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  • 4 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154721 Views

83 replies

27 likes

  • 154721 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147780 Views

295 replies

22 likes

  • 147780 Views
  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11466 Views

1 replies

6 likes

  • 11466 Views
  • 1 replies
  • 6 likes

Spotify free in Japan. 15 hours limit reached after 8?

Hi Spotify folks. I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm up to the 15 hour limit when I've only listened to it for l...

Casual Listener

Hi Spotify folks.   I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm...

OneByBoo

Roadie

4028 Views

3 replies

1 likes

  • 4028 Views
  • 3 replies
  • 1 likes

Save Spotify Wrapped locally

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, this is a quite simple question or possibly a request.I really loved the "Spotify wrapped for the entire decade" and i would love to save it somehow, mostly because in the ...

Newbie

  Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Hello, this is a quite simple question or possibly a request. I really loved the "Spotify wrapped ...

1180 Views

0 replies

1 likes

Wrapped 2019
  • 1180 Views
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  • 1 likes

Solved!!Superuser Contribution Spotify has no internet connection [error code 4]

PlanPremiumCountryGermanyDevice(Samsung Galaxy S10+, Desktop)Operating System(Windows 10) My Question or IssueMy spotify desktop app is not able to go online despite a working internet connection (error code 4). It does not work on my windows 10 pc d...

Casual Listener

Plan Premium Country Germany Device (Samsung Galaxy S10+, Desktop) Operating System (Windows 10)   My Question or Issue My spotify desktop app is not able to go online despite a workin...

MoonWalker

Visitor

21679 Views

18 replies

0 likes

Connection error
error code 4
Windows 10
  • 21679 Views
  • 18 replies
  • 0 likes

Can't change profle picture

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out it disappears. i've tried on other computers and i can't update, always dissa...

Visitor

Plan Free Country Brazil Device Desktop Operating System Windows 10   My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out i...

malagandkaan2

Regular

764 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Next and previous media keys skip twice instead of once

PlanPremiumCountryAustraliaDeviceMicrosoft Surface Book 2Operating SystemWindows 10My Question or IssueI use a Logitech K380 keyboard with my Surface Book 2, and when I use the media keys (next and previous) it skips the current track and the one aft...

Visitor

Plan Premium Country Australia Device Microsoft Surface Book 2 Operating System Windows 10 My Question or Issue I use a Logitech K380 keyboard with my Surface Book 2, and when I use the medi...

AlejaR

Moderator

729 Views

2 replies

1 likes

  • 729 Views
  • 2 replies
  • 1 likes

Skipping tracks only in 5.1 on Realtek audio with sonic studio

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueNever had this problem before, but after an audio driver update spotify began to skip all tracks of my playlist, the song does not even start it skips to next inst...

Visitor

Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Never had this problem before, but after an audio driver update spotify began to skip a...

900 Views

0 replies

1 likes

  • 900 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify not recognizing internet connection

PlanPremiumCountryUSA DeviceEverything. Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc. On and on. Operating SystemName it. My Question or IssueSpotify often times doesn't recognize that there's an internet connect...

Regular

Plan Premium Country USA   Device Everything.  Multiple people, multiple devices: Windows 10, Samsung Galaxy8, 10, iPhone 10, etc.  On and on.     Operating Syst...

gecko7

Regular

6807 Views

14 replies

5 likes

  • 6807 Views
  • 14 replies
  • 5 likes

I want to see the 2019 story you made for me on my computer.

I went out today and my phone had some 2019 year wrap story you made for me. I want to be able to see this on my desktop computer please.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Regular

I went out today and my phone had some 2019 year wrap story you made for me.  I want to be able to see this on my desktop computer please. Plan Free/Premium Country   Device (iPhone ...

Lucy-lloyd

Visitor

1525 Views

1 replies

0 likes

  • 1525 Views
  • 1 replies
  • 0 likes

autoplay not working

PlanPremiumCountryUK DeviceThinkPadOperating SystemWindows 10 My Question or IssueAutoplay doesn't play at the end of any of my playlists in my libary at the moment. Just keeps taking me back to the start of the playlist and autoplay is switched on

Casual Listener

Plan Premium Country UK   Device ThinkPad Operating System Windows 10   My Question or Issue Autoplay doesn't play at the end of any of my playlists in my libary at the moment. J...

454 Views

0 replies

1 likes

  • 454 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify not responding

I have problem with Spotify.It did not respond.Task manager solution? It don't work.Reinstallation? It don't work.So please.Help me.Thanks.

Regular

I have problem with Spotify. It did not respond. Task manager solution? It don't work. Reinstallation? It don't work. So please. Help me. Thanks.

ListeningDuck

Regular

1644 Views

10 replies

0 likes

  • 1644 Views
  • 10 replies
  • 0 likes

Favourite songs won't update unless deleting cache

PlanPremiumCountryGermanyDeviceAndroid 9 Phone / Windows 10 Desktop PCOperating SystemWin 10 My Question or IssueI've added a song to my favourite songs list a few days ago and it would not show up on my desktop client. Even after logging out / loggi...

Newbie

Plan Premium Country Germany Device Android 9 Phone / Windows 10 Desktop PC Operating System Win 10   My Question or Issue I've added a song to my favourite songs list a few days ago a...

MrColdface

Newbie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Wrapped

PlanFreeCountryUSA DeviceDell LaptopOperating SystemWindows 7 My Question or Issue Whenever I try to do Spotify Wrapped it always says "Hmm something is not working so sorry about that..." and I've tried on other devices but its the same thing. Could...

Casual Listener

  Plan Free Country USA   Device Dell Laptop Operating System Windows 7   My Question or Issue  Whenever I try to do Spotify Wrapped it always says "Hmm something is n...

Katerina

Spotify Legend

1337 Views

3 replies

0 likes

  • 1337 Views
  • 3 replies
  • 0 likes

Recently Played is empty

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueRecently Played is empty on the windows 10 version opening spotify going to home and under Recently Played its just empty but on android or ios it shows fine whats going on ?

Visitor

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Recently Played is empty on the windows 10 version opening spotify going to home and under Recently Played...

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

How can I easily switch to my PC to play music after coming home listening through iPhone?

Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle. Is there anyway to do that without having to make it so that my PC never goe...

Newbie

Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle.  Is there anywa...

AeroZ

Composer

1866 Views

1 replies

0 likes

  • 1866 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueAs stated in the title I cannot play any music and get an error saying Spotify can't play this right now. If you have the file on your computer you can import it. I have del...

Visitor

  Plan Premium Country USA   Device PC Operating System Windows 10   My Question or Issue As stated in the title I cannot play any music and get an error saying Spotify can...

Dian

Spotify Legend

2584 Views

9 replies

1 likes

  • 2584 Views
  • 9 replies
  • 1 likes

Local Files

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows laptopOperating SystemiOS 13 and Windows 10 My Question or IssueI've been trying to download local files from my laptop onto spotify on my phone. I've followed the instructions on the Spotify ...

Newbie

Plan Premium Country United States Device iPhone 8 and Windows laptop Operating System iOS 13 and Windows 10   My Question or Issue I've been trying to download local files from my lap...

AeroZ

Composer

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Randomly Skipping on PC - Windows 10

PlanPremiumCountryCanada DevicePCOperating SystemWindows 10 My Question or IssueGetting really aggravated, sometimes i skip a song on PC and then in randomly skips through songs until i exit the program. When I restart the program, it will resume pla...

Newbie

Plan Premium Country Canada   Device PC Operating System Windows 10   My Question or Issue Getting really aggravated, sometimes i skip a song on PC and then in randomly skips thr...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Volume resets in app between reboots

PlanPremiumCountryUSA DeviceDesktop computerOperating SystemWindows 10App version1.1.20.510.g7d28aaaa (Microsoft Store version) My Question or IssueEach time I reboot my computer, Spotify's in-app volume resets to 50% instead of staying where I left ...

Visitor

Plan Premium Country USA   Device Desktop computer Operating System Windows 10 App version 1.1.20.510.g7d28aaaa (Microsoft Store version)   My Question or Issue Each time I reb...

713 Views

0 replies

1 likes

bug
  • 713 Views
  • 0 replies
  • 1 likes

Solved!! I can't hear any music

PlanPremiumCountryFinlandDeviceLenovo Ideapad 310Operating SystemWindows 10 My Question or IssueI can't hear any of my music that I want to play, even though the bar and timer moves. It's like I'm on mute, even though I'm not. I tried to look through...

Casual Listener

Plan Premium Country Finland Device Lenovo Ideapad 310 Operating System Windows 10   My Question or Issue I can't hear any of my music that I want to play, even though the bar and time...

RJ2543

Casual Listener

1238 Views

3 replies

0 likes

  • 1238 Views
  • 3 replies
  • 0 likes

organizing music offline in windows so they are easily playable and searchable / filterable

PlanPREMIUMCountryUNITED STATESDeviceHP LAPTOP Operating SystemWINDOWS 10 64 BIT I3 PROCESSOR, 8GB RAM My Question or Issuehello guys, see the attached image for what i'm talking about. spotify is not as good as apple music when it comes to being abl...

Gig Goer

Plan PREMIUM Country UNITED STATES Device HP LAPTOP  Operating System WINDOWS 10 64 BIT I3 PROCESSOR, 8GB RAM   My Question or Issue hello guys,   see the attached image fo...

Sebasty

Community Legend

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes