Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81336 Views

40 replies

68 likes

  • 81336 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

777781 Views

503 replies

64 likes

  • 777781 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

18477 Views

19 replies

5 likes

  • 18477 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2817 Views

0 replies

4 likes

  • 2817 Views
  • 0 replies
  • 4 likes

[Desktop] Windows Desktop App Missing All Artwork (except now playing)

Windows desktop is missing all artwork except the now playing artwork. Web browser shows everything. Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fresh install on brand new machine that never has Spotify. Nothing makes ...

Regular

Windows desktop is missing all artwork except the now playing artwork.   Web browser shows everything.   Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fres...

OneByBoo

Roadie

762 Views

3 replies

0 likes

Desktop
  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Connect] Easy solution to error 4

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows security- virus protection- firewall and network p...

Visitor

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows...

Palace

Regular

643 Views

2 replies

0 likes

Connect
Desktop
  • 643 Views
  • 2 replies
  • 0 likes

System Search Broken

PlanFree Operating SystemWindows 10 My Question or Issue:For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows search, I either get results for a setting in the OS or a web search of th...

Visitor

Plan Free   Operating System Windows 10   My Question or Issue: For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify hangs up on commercials

PlanFreeCountry USDeviceHP DesktopOperating SystemWindows 10 64-bit My Question or Issue Spotify hangs up between the music and commercials. You have to hit 'pause' and 'play' to get it to play the commercial so it will play music afterward. There is...

Newbie

Plan Free Country  US Device HP Desktop Operating System Windows 10 64-bit   My Question or Issue  Spotify hangs up between the music and commercials. You have to hit 'pause'...

dowlingm

Casual Listener

814 Views

2 replies

0 likes

  • 814 Views
  • 2 replies
  • 0 likes

Spotify can't play this right now if you have the file on your computer you can import it.

PlanPremiumCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10My Question or IssueWhenever I try to play any song. I get the above message "Spotify can't play this right now if you have the file on your computer you can import it." I can't pla...

Visitor

Plan Premium Country Canada Device Windows 10 PC Operating System Windows 10 My Question or Issue Whenever I try to play any song. I get the above message "Spotify can't play this right now ...

388 Views

0 replies

2 likes

  • 388 Views
  • 0 replies
  • 2 likes

Problems with windows store app

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community but they only recommended trying using the app on ...

Newbie

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community...

cachou1

Visitor

8533 Views

8 replies

5 likes

Windows
  • 8533 Views
  • 8 replies
  • 5 likes

[Desktop] Spotify Randomly Goes Offline

PlanFreeDevicePCOperating SystemWindows 7My Question or IssueSpotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes offline and how to fix it, I've tried allowing it through the fire...

Visitor

Plan Free Device PC Operating System Windows 7 My Question or Issue Spotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes o...

874 Views

0 replies

2 likes

  • 874 Views
  • 0 replies
  • 2 likes

Solved!! New headphone issues

PlanPremiumCountry(Residing in Japan, but subscribed in Australia)DevicePCOperating SystemWindows 10 My Question or IssuePurchased a new set of headphones which do Bluetooth and are also wired with a 3.5mm headphone jack. (Brand: OneOdio, Wireless Pr...

Casual Listener

Plan Premium Country (Residing in Japan, but subscribed in Australia) Device PC Operating System Windows 10   My Question or Issue Purchased a new set of headphones which do Bluetooth ...

LazarusJames

Casual Listener

1037 Views

2 replies

0 likes

  • 1037 Views
  • 2 replies
  • 0 likes

spotify pc

CountryItalyDeviceWindows PCOperating SystemWindows 10 My Question or IssueI attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

Visitor

Country Italy Device Windows PC Operating System Windows 10   My Question or Issue I attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Spotify not outputting sound

PlanPremiumCountryUnited KingdomDevicePC with a GTX970, 16GB RAM & an Intel i5-4960k processorOperating SystemWindows 10My Question or IssueRecently my Spotify has stopped playing any sound even when a song is playing. I have tried other apps and eve...

Newbie

Plan Premium Country United Kingdom Device PC with a GTX970, 16GB RAM & an Intel i5-4960k processor Operating System Windows 10 My Question or Issue Recently my Spotify has stopped ...

648 Views

0 replies

1 likes

no sound
Windows 10
  • 648 Views
  • 0 replies
  • 1 likes

Skipping through all songs...

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAll of a sudden when I go to play a track on my Spotify application, it'll skip through all my tracks or all the songs on the album I tried to play and my Spotify will ...

Casual Listener

  Plan Premium Country UK Device HP Laptop Operating System Windows 10   My Question or Issue All of a sudden when I go to play a track on my Spotify application, it'll skip thro...

TaTHEj

Composer

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

Solved!! Username instead of Displayname

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueThe top right of the app on desktop shows my username string instead of my display name. is there a solution to revert it back to showing my display name? because i know ...

Casual Listener

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue The top right of the app on desktop shows my username string instead of my display name. is th...

Naphe

Casual Listener

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

My songs pasue randomly.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 home My Question or IssueUsually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minutes. It is really annoying. Please help.

Visitor

Plan Premium Country Israel Device PC Operating System Windows 10 home   My Question or Issue Usually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minute...

FabienT

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Disable desktop overlay media keys

PlanPremiumCountry USADeviceHP laptop Operating SystemWindows 10 My Question or IssueWhenever I use my keyboard media keys to pause a song, change songs, or change volumes, an overlay appears in the upper left-hand corner and remains there for a few ...

Casual Listener

Plan Premium Country  USA Device HP laptop  Operating System Windows 10  My Question or Issue Whenever I use my keyboard media keys to pause a song, change songs, or change vo...

Rick-Anthony

Newbie

1731 Views

4 replies

0 likes

  • 1731 Views
  • 4 replies
  • 0 likes

Windows 10 Installation Errors Cause by Microsoft App Store (Solution)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, HP OMEN-15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis post is a concern I have with a solution to Windows installation problems and a question for the devs....

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, HP OMEN-15) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This post is a concern I h...

TaTHEj

Composer

731 Views

1 replies

1 likes

solution
  • 731 Views
  • 1 replies
  • 1 likes

Solved!! Some songs give an error while trying to play it

PlanFree CountryUSA DeviceLaptop Operating SystemWindows 10 1909 I am trying to play a song that I recently got into on youtube, but when I found it, it was grayed out and Spotify said that it can't play the song right now and if I had the song file,...

Casual Listener

Plan Free   Country USA   Device Laptop   Operating System Windows 10 1909   I am trying to play a song that I recently got into on youtube, but when I found it, it wa...

OneByBoo

Roadie

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Play-fi speakers not shown on Spotify's Device List

My DTS Play-fi speakers cannot be seen in Spotify's device list. These speakers are on the same wi-fi network as my Amazon Echo Dot speakers which I can see on the devices list. What do I need to do to get these to show up on the list?

Newbie

My DTS Play-fi speakers cannot be seen in Spotify's device list.  These speakers are on the same wi-fi network as my Amazon Echo Dot speakers which I can see on the devices list. What do I need ...

Cooper_da

Regular

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

App doesn't work on Windows 7

PlanPremiumCountryBrasilDevicePCOperating SystemWindows 7 Ultimate Service Pack 1Spotify App Version1.1.31.703.g256add22 My Question or IssueMy app doesn't work on my PC. It opens normally, I can browse songs, artists and playlists without any error....

Newbie

Plan Premium Country Brasil Device PC Operating System Windows 7 Ultimate Service Pack 1 Spotify App Version 1.1.31.703.g256add22   My Question or Issue My app doesn't work on my PC....

dinomight

Spotify Star

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Unable delete ghost local files

PlanPremiumCountryUKDevice(Desktop)Operating System( Windows 10) My Question or IssueI have tried several methods. When I hold and/or press delete the songs come right back, when I delete "local-file.bnk" or change its name the local songs still rema...

Newbie

  Plan Premium Country UK Device (Desktop) Operating System ( Windows 10)   My Question or Issue I have tried several methods. When I hold and/or press delete the songs come righ...

dinomight

Spotify Star

852 Views

1 replies

1 likes

  • 852 Views
  • 1 replies
  • 1 likes