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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2700 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

158319 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

157336 Views

297 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11643 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

[Desktop] Windows Desktop App Missing All Artwork (except now playing)

Windows desktop is missing all artwork except the now playing artwork. Web browser shows everything. Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fresh install on brand new machine that never has Spotify. Nothing makes ...

Regular

Windows desktop is missing all artwork except the now playing artwork.   Web browser shows everything.   Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fres...

OneByBoo

Roadie

758 Views

3 replies

0 likes

Desktop
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Superuser Contribution [Desktop][Connect] Easy solution to error 4

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows security- virus protection- firewall and network p...

Visitor

After looking on google and the community forum to solve the famous error 4, the easiest way in my case, was just to disable the firewall of windows, just go to settings- update and security- windows...

Palace

Regular

633 Views

2 replies

0 likes

Connect
Desktop
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System Search Broken

PlanFree Operating SystemWindows 10 My Question or Issue:For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows search, I either get results for a setting in the OS or a web search of th...

Visitor

Plan Free   Operating System Windows 10   My Question or Issue: For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows...

384 Views

0 replies

0 likes

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Superuser Contribution Spotify hangs up on commercials

PlanFreeCountry USDeviceHP DesktopOperating SystemWindows 10 64-bit My Question or Issue Spotify hangs up between the music and commercials. You have to hit 'pause' and 'play' to get it to play the commercial so it will play music afterward. There is...

Newbie

Plan Free Country  US Device HP Desktop Operating System Windows 10 64-bit   My Question or Issue  Spotify hangs up between the music and commercials. You have to hit 'pause'...

dowlingm

Casual Listener

809 Views

2 replies

0 likes

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Spotify can't play this right now if you have the file on your computer you can import it.

PlanPremiumCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10My Question or IssueWhenever I try to play any song. I get the above message "Spotify can't play this right now if you have the file on your computer you can import it." I can't pla...

Visitor

Plan Premium Country Canada Device Windows 10 PC Operating System Windows 10 My Question or Issue Whenever I try to play any song. I get the above message "Spotify can't play this right now ...

379 Views

0 replies

2 likes

  • 379 Views
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Problems with windows store app

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community but they only recommended trying using the app on ...

Newbie

Hi whenever I try to install your app from the windows store and then use it I get notification "Data Area Passed to a System Call Is Too Small". I've tried resolving the issue with Windows community...

cachou1

Visitor

8511 Views

8 replies

5 likes

Windows
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[Desktop] Spotify Randomly Goes Offline

PlanFreeDevicePCOperating SystemWindows 7My Question or IssueSpotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes offline and how to fix it, I've tried allowing it through the fire...

Visitor

Plan Free Device PC Operating System Windows 7 My Question or Issue Spotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes o...

872 Views

0 replies

2 likes

  • 872 Views
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Solved!! New headphone issues

PlanPremiumCountry(Residing in Japan, but subscribed in Australia)DevicePCOperating SystemWindows 10 My Question or IssuePurchased a new set of headphones which do Bluetooth and are also wired with a 3.5mm headphone jack. (Brand: OneOdio, Wireless Pr...

Casual Listener

Plan Premium Country (Residing in Japan, but subscribed in Australia) Device PC Operating System Windows 10   My Question or Issue Purchased a new set of headphones which do Bluetooth ...

LazarusJames

Casual Listener

1025 Views

2 replies

0 likes

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  • 2 replies
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spotify pc

CountryItalyDeviceWindows PCOperating SystemWindows 10 My Question or IssueI attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

Visitor

Country Italy Device Windows PC Operating System Windows 10   My Question or Issue I attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

346 Views

0 replies

0 likes

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Spotify not outputting sound

PlanPremiumCountryUnited KingdomDevicePC with a GTX970, 16GB RAM & an Intel i5-4960k processorOperating SystemWindows 10My Question or IssueRecently my Spotify has stopped playing any sound even when a song is playing. I have tried other apps and eve...

Newbie

Plan Premium Country United Kingdom Device PC with a GTX970, 16GB RAM & an Intel i5-4960k processor Operating System Windows 10 My Question or Issue Recently my Spotify has stopped ...

646 Views

0 replies

1 likes

no sound
Windows 10
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Skipping through all songs...

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAll of a sudden when I go to play a track on my Spotify application, it'll skip through all my tracks or all the songs on the album I tried to play and my Spotify will ...

Casual Listener

  Plan Premium Country UK Device HP Laptop Operating System Windows 10   My Question or Issue All of a sudden when I go to play a track on my Spotify application, it'll skip thro...

TaTHEj

Composer

742 Views

1 replies

0 likes

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Solved!! Username instead of Displayname

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueThe top right of the app on desktop shows my username string instead of my display name. is there a solution to revert it back to showing my display name? because i know ...

Casual Listener

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue The top right of the app on desktop shows my username string instead of my display name. is th...

Naphe

Casual Listener

725 Views

1 replies

0 likes

  • 725 Views
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My songs pasue randomly.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 home My Question or IssueUsually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minutes. It is really annoying. Please help.

Visitor

Plan Premium Country Israel Device PC Operating System Windows 10 home   My Question or Issue Usually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minute...

FabienT

Roadie

438 Views

1 replies

0 likes

  • 438 Views
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Disable desktop overlay media keys

PlanPremiumCountry USADeviceHP laptop Operating SystemWindows 10 My Question or IssueWhenever I use my keyboard media keys to pause a song, change songs, or change volumes, an overlay appears in the upper left-hand corner and remains there for a few ...

Casual Listener

Plan Premium Country  USA Device HP laptop  Operating System Windows 10  My Question or Issue Whenever I use my keyboard media keys to pause a song, change songs, or change vo...

Rick-Anthony

Newbie

1717 Views

4 replies

0 likes

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Windows 10 Installation Errors Cause by Microsoft App Store (Solution)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, HP OMEN-15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis post is a concern I have with a solution to Windows installation problems and a question for the devs....

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, HP OMEN-15) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This post is a concern I h...

TaTHEj

Composer

723 Views

1 replies

1 likes

solution
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Solved!! Some songs give an error while trying to play it

PlanFree CountryUSA DeviceLaptop Operating SystemWindows 10 1909 I am trying to play a song that I recently got into on youtube, but when I found it, it was grayed out and Spotify said that it can't play the song right now and if I had the song file,...

Casual Listener

Plan Free   Country USA   Device Laptop   Operating System Windows 10 1909   I am trying to play a song that I recently got into on youtube, but when I found it, it wa...

OneByBoo

Roadie

726 Views

3 replies

0 likes

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Play-fi speakers not shown on Spotify's Device List

My DTS Play-fi speakers cannot be seen in Spotify's device list. These speakers are on the same wi-fi network as my Amazon Echo Dot speakers which I can see on the devices list. What do I need to do to get these to show up on the list?

Newbie

My DTS Play-fi speakers cannot be seen in Spotify's device list.  These speakers are on the same wi-fi network as my Amazon Echo Dot speakers which I can see on the devices list. What do I need ...

Cooper_da

Regular

636 Views

1 replies

0 likes

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App doesn't work on Windows 7

PlanPremiumCountryBrasilDevicePCOperating SystemWindows 7 Ultimate Service Pack 1Spotify App Version1.1.31.703.g256add22 My Question or IssueMy app doesn't work on my PC. It opens normally, I can browse songs, artists and playlists without any error....

Newbie

Plan Premium Country Brasil Device PC Operating System Windows 7 Ultimate Service Pack 1 Spotify App Version 1.1.31.703.g256add22   My Question or Issue My app doesn't work on my PC....

dinomight

Spotify Star

609 Views

1 replies

0 likes

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Unable delete ghost local files

PlanPremiumCountryUKDevice(Desktop)Operating System( Windows 10) My Question or IssueI have tried several methods. When I hold and/or press delete the songs come right back, when I delete "local-file.bnk" or change its name the local songs still rema...

Newbie

  Plan Premium Country UK Device (Desktop) Operating System ( Windows 10)   My Question or Issue I have tried several methods. When I hold and/or press delete the songs come righ...

dinomight

Spotify Star

846 Views

1 replies

1 likes

  • 846 Views
  • 1 replies
  • 1 likes