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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2559 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

157097 Views

83 replies

27 likes

  • 157097 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

terioncalling

Roadie

154922 Views

297 replies

22 likes

  • 154922 Views
  • 297 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11552 Views

1 replies

6 likes

  • 11552 Views
  • 1 replies
  • 6 likes

Taskbar Icon Blank

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueFor some reason my Spotify taskbar icon is blank. It still works but the logo is not visible.

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue For some reason my Spotify taskbar icon is blank.  It still works but the logo is not visible.

TaTHEj

Composer

2281 Views

1 replies

0 likes

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Solved!! Musik not available

PlanPremiumCountryGermanyDeviceAllOperating SystemAll My Question or Issue I was just looking for the Album "The Don Killuminati: The 7 Day Theory" and couldnt't find it on the Artist page (Makaveli).I found it by searching for the Album directly, bu...

Casual Listener

  Plan Premium Country Germany Device All Operating System All   My Question or Issue   I was just looking for the Album "The Don Killuminati: The 7 Day Theory" and couldnt...

Poizonix

Casual Listener

2034 Views

7 replies

1 likes

2Pac
GREYED OUT CONTENT
Makaveli
The Don Killuminati
  • 2034 Views
  • 7 replies
  • 1 likes

Superuser Contribution No internet Connection detected (error code: 4)

PlanFree/PremiumCountryPortugal DeviceSeveral Computer modelsOperating SystemWindows 10 Pro x64 My Question or IssueFor about 2 weeks, every user i know (15+) trying to access spotify windows app, behind our corporate dedicated proxy is not able to s...

Regular

Plan Free/Premium Country Portugal   Device Several Computer models Operating System Windows 10 Pro x64   My Question or Issue For about 2 weeks, every user i know (15+) trying t...

Thexxstranger

Visitor

4824 Views

9 replies

0 likes

error 4
internet connection
Windows 10
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Solved!! Start Stop Re-start

I use Desktop Spotify Premium with Windows 10 Pro. For some time now, annoying behavior has happened. I launch a song, it starts and after a few seconds it stops, after a few seconds it starts again from where it left off. Any suggestions? Thanks.

Gig Goer

I use Desktop Spotify Premium with Windows 10 Pro. For some time now, annoying behavior has happened. I launch a song, it starts and after a few seconds it stops, after a few seconds it starts again ...

clatix

Gig Goer

1280 Views

6 replies

0 likes

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"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryNetherlandsDevicePCOperating SystemWindows 7 My Question or IssueSpotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I paused it to check something else, went back, resumed, and nothing. Nothing pl...

Casual Listener

Plan Free Country Netherlands Device PC Operating System Windows 7   My Question or Issue Spotify desktop all of a sudden stopped working. In the middle of a playlist. Ad started, I pa...

OneByBoo

Roadie

849 Views

3 replies

0 likes

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Superuser Contribution The music stops after a few seconds

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs.Unable to play the current songI also encountered another problem ...on some albums there are songs that cannot be played.Help! 6 seconds and the song stopS...

Music Fan

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs. Unable to play the current song I also encountered another problem ... on some albums there are songs...

GAEX79

Music Fan

16975 Views

5 replies

1 likes

he music stops after a few seconds
  • 16975 Views
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  • 1 likes

Username is a bunch of random characters

Please spotify, fix this.. I have chosen a username (had even to take a new one because I already had one and now I can't get my original one, great!) as suggested in another thread, and it didn't help of course In the Desktop App and on Web my usern...

Casual Listener

Please spotify, fix this..  I have chosen a username (had even to take a new one because I already had one and now I can't get my original one, great!) as suggested in another thread, and it di...

LauM1

Casual Listener

1042 Views

2 replies

0 likes

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  • 2 replies
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Autoplay is having issues

PlanPremiumCountryNetherlandsDeviceDesktop PCOperating SystemWindows 10My Question or IssueSpotify does not autoplay random songs at the end of the playlist, even though it's checked. i've reinstalled spotify, i've reset my hosts file, i've checked a...

Newbie

  Plan Premium Country Netherlands Device Desktop PC Operating System Windows 10 My Question or Issue Spotify does not autoplay random songs at the end of the playlist, even though it'...

513 Views

0 replies

2 likes

autoplay
Spotify
Windows
  • 513 Views
  • 0 replies
  • 2 likes

Desktop Player freezes when I try to play any song

PlanPremiumCountryBrazilOperating SystemWindows 7PlayerDesktop PlayerPlayer version1.1.31.703.g256add22 My Question or IssueWhen I start the desktop app it shows that I'm listening to nothing, then when I try to play some song, it freezes in 0:00, so...

Newbie

Plan Premium Country Brazil Operating System Windows 7 Player Desktop Player Player version 1.1.31.703.g256add22   My Question or Issue When I start the desktop app it shows that I'm...

366 Views

0 replies

0 likes

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Queue disappears after restarting PC

PlanPremiumOperating SystemWindows 10 My Question or IssueWhenever I play an album and restart my PC, the entire queue disappears and the last song I played remains. THe only thing left in the queue are 2 blank songs with a length of NaaN, no artist,...

Casual Listener

Plan Premium Operating System Windows 10   My Question or Issue Whenever I play an album and restart my PC, the entire queue disappears and the last song I played remains. THe only thing l...

Mr_boombaw

Casual Listener

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

Black box blocks part of screen (win10 firefox web player)

PlanFreeCountry DeviceLenovo ideapadOperating SystemWindows 10, Firefox My Question or IssueThis is my screen (see attachment). Been like this for a year now, already posted about this. No add-ons or anything activated. Deleting the HTML

gets rid of
...

Casual Listener

  Plan Free Country   Device Lenovo ideapad Operating System Windows 10, Firefox   My Question or Issue This is my screen (see attachment). Been like this for a year now, al...

496 Views

0 replies

0 likes

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Solved!! My account was hacked, and now I can't download music.

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) These devices aren't mine, the only devices I have on my account are my Windows 10 PC and my Samsung Galaxy S10e. All of the ones shown are from whoever hac...

Visitor

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) These devices aren't mine, the only devices I have on my account are my Windows 10 PC and my Sa...

OneByBoo

Roadie

828 Views

1 replies

0 likes

Won't download music
  • 828 Views
  • 1 replies
  • 0 likes

Random weird playlist appeared on my account and obstruct with my play time

PlanPremiumCountryMalaysiaDeviceSamsung S10eOperating SystemAndroid 10 My Question or IssueIt's been happening for quite a few weeks now, almost every single time I open my Spotify on my phone especially around 1300 to 1800 (GMT+8) I always saw songs...

Visitor

  Plan Premium Country Malaysia Device Samsung S10e Operating System Android 10   My Question or Issue It's been happening for quite a few weeks now, almost every single time I o...

Emilia_8

Community Legend

842 Views

1 replies

0 likes

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  • 1 replies
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Can't play Local Files/Windows Error

PlanPremiumCountryChile DeviceHP 250 G6 Notebook PCOperating SystemWindows 10 My Question or IssueSo, as the title says, I can't play Local Files from my computer: I can see them on the Local Files Tab, I can add them to a playlist, I can listen to t...

Visitor

Plan Premium Country Chile   Device HP 250 G6 Notebook PC Operating System Windows 10   My Question or Issue So, as the title says, I can't play Local Files from my computer: I c...

431 Views

0 replies

0 likes

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EQ on Desktop

Lets face it: an integral part of listening to music is adjusting the equalizer. The mobile app has an equalizer, and it is about time the desktop version has an equalizer too. Even if it doesn't come with presets, it should be customize-able for the...

Newbie

Lets face it: an integral part of listening to music is adjusting the equalizer. The mobile app has an equalizer, and it is about time the desktop version has an equalizer too. Even if it doesn't com...

896 Views

0 replies

5 likes

Desktop
eq
Equalizer
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Songs being skipped Rapidly

PlanPremiumCountryUSADevicePC and iPhone XOperating SystemWindows 10 iOS 13.4.1 My Question or IssueWhen spotify opens up on my PC songs start to skip rapidly for no reason and I'm not able to skip songs myself. I have Signed out of all devices, Unin...

Casual Listener

  Plan Premium Country USA Device PC and iPhone X Operating System Windows 10 iOS 13.4.1   My Question or Issue When spotify opens up on my PC songs start to skip rapidly for no ...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
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Spotify PC no reproduce ninguna cancion

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueTengo spotify en PC desde hace años y hoy ha dejado de reproducir todas las canciones, en las playlist o radio, cuando le doy a reproducir una canción, empieza a pasar de una e...

Casual Listener

Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue Tengo spotify en PC desde hace años y hoy ha dejado de reproducir todas las canciones, en las p...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
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No longer able to stream to Musicast speakers "Can't play this right now"

PlanPremiumCountryAustraliaDeviceWindows + iPhoneOperating SystemWindows 10 and iOS 13.4.1 My Question or IssueSpotify seems to have lost its ability to stream to the Musicast devices I have which has been working fine for a couple of years now. Ther...

Visitor

  Plan Premium Country Australia Device Windows + iPhone Operating System Windows 10 and iOS 13.4.1   My Question or Issue Spotify seems to have lost its ability to stream to the...

382 Views

0 replies

0 likes

Musicast
Yamaha
  • 382 Views
  • 0 replies
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Superuser Contribution Windows Desktop player always starts my Liked songs from recently added regardless of sort order

Plan: PremiumCountry: USADevice: desktop computerOperating System: Windows 7/10 My Question or IssueI have more than 1000 songs in my Liked list. I can sort the list by tittle, artist, album, time added and duration. Desktop player keeps playing song...

Newbie

Plan: Premium Country: USA Device: desktop computer Operating System: Windows 7/10  My Question or Issue I have more than 1000 songs in my Liked list. I can sort the list by tittle, ar...

Elena

Moderator

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with ads on spotify web player

PlanFreeCountryEurope Device(Laptop)Operating System(Windows 10) My Question or IssueHello, I have a problem with spotify web player..I'm a FREE user and i'm using a laptop windows 10...I have tried every available browser (chrome,mozilla,opera,drago...

Regular

Plan Free Country Europe   Device (Laptop) Operating System (Windows 10)   My Question or Issue Hello,   I have a problem with spotify web player..I'm a FREE user and...

verygoodnews201

Regular

4743 Views

7 replies

1 likes

banner
free account
  • 4743 Views
  • 7 replies
  • 1 likes