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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 70414 Views
  • 79 replies
  • 27 likes
  • 70414 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • ReclaimerNo
  • Casual Listener
  • 86727 Views
  • 279 replies
  • 22 likes
  • 86727 Views
  • 279 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6266 Views
  • 1 replies
  • 6 likes
  • 6266 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146667 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146667 Views
  • 0 replies
  • 26 likes

Spotify believes there is no internet connection

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueSpotify believes that there is no internet connection and says "Offline", the only way to resolve this issue,I found, is to restart my PC. But this happens so frequentl...

  • Regular
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Spotify believes that there is no internet connection and says "Offline", the only way to re...
  • himmelswanderer
  • Casual Listener
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

APP Desktop Windows not works anymore

From begin 2020 the Windows Desktop APP pf Spotify don't works anymore. I try to uninstall and install again but without solutions. The app don't open... Plan PremiumCountry Italy Device PCOperating System Windows 10

  • Visitor
  • From begin 2020 the Windows Desktop APP pf Spotify don't works anymore. I try to uninstall and install again but without solutions. The app don't open...   Plan Premium Country Italy &nbsp...
  • interrupt21h
  • Music Fan
  • 822 Views
  • 1 replies
  • 0 likes
  • Desktop
    Windows
  • 822 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play on desktop or web player

PlanFreeCountryuk Operating Systemwindows 10 My Question or IssueI can't get any songs to play on my personal computer except ones which I already have downloaded. I have reinstalled multiple times, cleared cache etc, disabled hardware accelleration ...

  • Casual Listener
  • Plan Free Country uk   Operating System windows 10   My Question or Issue I can't get any songs to play on my personal computer except ones which I already have downloaded. I have ...
  • trace_hunter
  • Casual Listener
  • 1088 Views
  • 3 replies
  • 0 likes
  • 1088 Views
  • 3 replies
  • 0 likes

Particular playlist radio station cannot be started

PlanPremiumOperating SystemWindows 10 Heyo.So for some reason, the radio station for a particular playlist cannot be started. It's been working previously, and it works on all my other playlists except this one. Which just so happens to be the only o...

  • Visitor
  • Plan Premium Operating System Windows 10   Heyo. So for some reason, the radio station for a particular playlist cannot be started. It's been working previously, and it works on all my oth...
  • JB447
  • Newbie
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Solved!! Daily Mixes does not have dislike button

PlanPremiumCountryLVDevice(Samsung Galaxy S10e, Lenovo Legion Y-720, HP Elitebook G5)Operating System(Android 10, Windows 10) My Question or IssueFirst on desktop dislike button disappears for daily mixes, now laso for android disappears. "Release Ra...

  • Casual Listener
  • Plan Premium Country LV Device (Samsung Galaxy S10e, Lenovo Legion Y-720, HP Elitebook G5) Operating System (Android 10, Windows 10)   My Question or Issue First on desktop dislik...
  • Emilia_8
  • Community Legend
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Connect spotify to facebook to find friends?

PlanFree/PremiumCountryMXDevice(App desk)Operating System(Windows 10) My Question or IssueI still have the same problem for two years. To find friends on spotify I must connect it to my Facebook account, after that I get a connection error message th...

  • Visitor
  • Plan Free/Premium Country MX Device (App desk) Operating System (Windows 10)       My Question or Issue I still have the same problem for two years. To find friends on spot...
  • OneByBoo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Spotify redownloading somgs

I have a usb hard drive and a ssd. The ssd is the main storage device, but doesn';t have a lot of space. i have about 500 songs downloaded, which would take up more space on the ssd than i am comfortable giving. occasionally the hard drive gets disco...

  • Newbie
  • I have a usb hard drive and a ssd. The ssd is the main storage device, but doesn';t have a lot of space. i have about 500 songs downloaded, which would take up more space on the ssd than i am comfort...
  • 475 Views
  • 0 replies
  • 0 likes
  • 475 Views
  • 0 replies
  • 0 likes

Solved!! Spotify stopped working and usual fixes do not resolve problem

I've been using Spotify on my laptop through my Behringer Audio system (USB box with ASIO drivers) and external speakers for more than a year. Nothing has changed on my system. The device still works with music production software. But, Spotify no lo...

  • Casual Listener
  • I've been using Spotify on my laptop through my Behringer Audio system (USB box with ASIO drivers) and external speakers for more than a year. Nothing has changed on my system. The device still works...
  • daudvyd
  • Casual Listener
  • 1293 Views
  • 3 replies
  • 0 likes
  • 1293 Views
  • 3 replies
  • 0 likes

Playback / Skip issues.

PlanFree Premium trialCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueHaving strange playback issues after about a week of using spotify on my PC. Cannot change the track to what I want with a premium trial account (It used to wo...

  • Casual Listener
  • Plan Free Premium trial Country England Device PC Operating System Windows 10   My Question or Issue Having strange playback issues after about a week of using spotify on my PC. Cannot...
  • Mykeh
  • Casual Listener
  • 608 Views
  • 2 replies
  • 0 likes
  • playback skip issue
  • 608 Views
  • 2 replies
  • 0 likes

Album artwork won't display when I'm on employer's network, but I can stream audio...what to do?

PlanFreeCountryUnited StatesDeviceDell laptop. 32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB usedOperating SystemWindows 10 My Question or IssueI'm trying to use the windows PC app to stream while at work and it will not display album artwo...

  • Gig Goer
  • Plan Free Country United States Device Dell laptop.  32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB used Operating System Windows 10   My Question or Issue I'm trying t...
  • nocomply65
  • Gig Goer
  • 541 Views
  • 2 replies
  • 0 likes
  • album artwork
    networking
    streaming
  • 541 Views
  • 2 replies
  • 0 likes

Spotify Starts even though its already been disabled in advanced options.

PlanPremiumCountryIrelandDeviceCustom BuildOperating SystemWindow 10 Pro N for Workstations 1909My Question or IssueI'm having an issue where no matter what I do Spotify starts when the computer starts. Love Spotify, just one of those things I cant l...

  • Newbie
  • Plan Premium Country Ireland Device Custom Build Operating System Window 10 Pro N for Workstations 1909 My Question or Issue I'm having an issue where no matter what I do Spotify starts when...
  • thomasabowden
  • Newbie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Podcasts will stop playing randomly

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I listen to podcasts using spotify it will randomly stop playing and give me a blue error message saying "Can't play the current song." The time it ta...

  • Visitor
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Whenever I listen to podcasts using spotify it will randomly stop playing and give ...
  • MamaHarrell
  • Visitor
  • 1784 Views
  • 1 replies
  • 0 likes
  • 1784 Views
  • 1 replies
  • 0 likes

Superuser Contribution ''Spotfy nao consegue tocar isso no momento''

PlanFree/PremiumCountryBrasilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAlgumas das minhas músicas estão com os seus nomes mais escurinhos e,além disso,ao invés...

  • Newbie
  • Plan Free/Premium Country Brasil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Algumas...
  • Peter
  • Spotify Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • 943 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify desktop windows does not respond when open, ram consumption increases and closes by itself

PlanoPremiumPaísBrasil DispositivoNotebook DellSistema operacionalWindows 10 Minha pergunta ou problemaWhen trying to open the spotify application on my computer, it already opens with black screen and "not responding" information, a few seconds late...

  • Visitor
  • Plano Premium País Brasil   Dispositivo Notebook Dell Sistema operacional Windows 10   Minha pergunta ou problema When trying to open the spotify application on my computer, it a...
  • Peter
  • Spotify Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • Desktop
    Windows 10
  • 535 Views
  • 1 replies
  • 0 likes

Radio autoplay after a playlist is finished

Plan:PremiumDevice(iPhone 6S, Ipad mini, Desktop, Laptop)Operating System(iOS 10, Windows 10,etc .) My Question or IssueA setting was removed a while ago where i could stop music from playing on the radio after my playlist has finished why was it rem...

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  • Visitor
  • Plan: Premium Device (iPhone 6S, Ipad mini, Desktop, Laptop) Operating System (iOS 10, Windows 10,etc .)   My Question or Issue A setting was removed a while ago where i could stop music...
  • 351 Views
  • 0 replies
  • 1 likes
  • 351 Views
  • 0 replies
  • 1 likes

Superuser Contribution How can you change Email. When I click on edit profile, it is not editable.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Local Files Lag

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I put my local files my Spotify takes so long to load them in. Sometimes it just crashes. Yes, I have tried uninstalling and reinstalling Spotify. I tried delet...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Whenever I put my local files my Spotify takes so long to load them in. Sometimes it just cra...
  • 713 Views
  • 0 replies
  • 0 likes
  • LocalFiles
  • 713 Views
  • 0 replies
  • 0 likes

Embedded player not working

Plan PremiumFree/PremiumCountryCanadaDevice Operating SystemWindows 10 My Question or IssueI've embedded some tracks using Spotify player on my blog. They show up fine, but even if I am logged in to Spotify, it will only play a 30 second sample, then...

  • Visitor
  • Plan Premium Free/Premium Country Canada Device   Operating System Windows 10   My Question or Issue I've embedded some tracks using Spotify player on my blog.  They show u...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Pausing ads

PlanFreeCountryUSA DeviceDesktop appOperating SystemWindows 10 My Question or IssueWhenever the New Seasons Market ad pops up, it pauses and won't play. I have to close Spotify and re-open it for play music again.

  • Casual Listener
  • Plan Free Country USA   Device Desktop app Operating System Windows 10   My Question or Issue Whenever the New Seasons Market ad pops up, it pauses and won't play. I have to clos...
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes